Trusted Agent profile · Newham
★★★★★
1,648 reviews across 2 platforms
29-35 West Ham Lane, London, E15 4PH, Newham, E15 4PH
L&Q's office in Newham, at 29-35 West Ham Lane, is rated 3.0 out of 5 across 1,648 reviews on two platforms, including 367 Google reviews rated 1.8.
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Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
GoogleGoing through the lengthy L&Q process was made noticeably smoother thanks to Zakiya and Natasha. Their expertise was evident, but what truly made a difference was their kind and personal approach. In moments where things felt a bit overwhelming, Zakiya was there with clarity and reassurance. It's one thing to be good at what you do, but Zakiya and Natasha go a step further by truly caring about those she works with. We're grateful for her support and glad to have had her by our side.
1/5
GoogleNever rent from this agency, it will be the worst decision you will make in a long time. They are unprofessional, uncoordinated and will always blame every problem on you. They do not answer their emails and do not pick up the phone. If you manage to get through to them, they will just keep delaying by asking questions you have already given an answer to in your previous emails or over the phone. Problems will only pile up if you choose this agency. Simona Greckaite was our property manager and we wish good luck to anyone who will have her as a property manager - she will not care about you, she will not listen to you and she certainly will take a very long time to get back to you but will contact you with no delay whenever she needs something (but still won't answer your email). Overall: worse than horrible experience (they don't even deserve 1 star)
1/5
GoogleWe rented from them for 1 year and I can honestly say it was the worst year of my life thanks to L&Q. There were so many issues with the flat (mold, leaks, rats, electricity faults), they would ignore my emails and never pick up their 'emergency' phone number. Whenever I did manage to speak to someone it would still take days for someone to come and have a look to report back to see if it did actually need fixing. We were private tenants which we were told was top of the list for fixing problems, I would hate to know how long it took for non private tenants. I would avoid renting or purchasing with L&Q at all costs!! I still get calls from maintenance people now after moving out to come to the flat so there must still be issues.
1/5
GoogleLooked into doing a shared ownership at L&Q Brunel Street Works and honestly the 1000’s of bad reviews are TRUE! After registering with L&Q online i then had to pass a financial check to see what properties i was elegible for, SRC finance who are the financial advisor they use were help full and responsive. After passing the financial check i then had to contact L&Q to book a viewing. This is where the whole experience went rapidly down hill. It took weeks to get through to someone after calling every single day and sending emails and hearing no response. I spoke to 2 different staff members from the development who said i need to wait to be contacted by Lina as she manages the viewings, I finally got emailed by Lina at the development and she booked me a viewing for the following week. I arrived for the viewing and Lina was extremely unprofessional, Cold and honestly looked like she could not be bothered. I asked her questions about the development & how old the building was, the usual things you ask at property viewings and she told me she doesn't know. She then told me she couldn't show me the property i booked to view as she didn't have the key. And then after 20 minutes of me waiting outside she “found it”. After viewing i felt positive as i liked the house and tried to put the negative to one side. I then was told by Lina that the rent i had to pay on the unowned share increased as of yesterday and that i need to redo my financial assessment if i still wanted the property. it turned out that i had to put down a further £28k deposit to meet their new rental prices all because i didn't get my viewing & reserve 24hrs before they changed it. I found the whole experience very cold and unprofessional, you are merely just a number to them that will either pay or wont pay what they ask. they lie about their “affordable housing pledge” and no one from that development has a clue what their doing. If your a first time buyer and you value your life savings DO NOT buy anything from L&Q and please research before hand. There are plenty of review pages out there from residents in shared ownerships with L&Q all across London and they are all terrible.
1/5
TrustpilotAppalling.
Appalling.Have contacted them many times about a subsiding rubbish cupboard that will take the whole porch down. As not communal will not fix so attempted to claim through buildings insurance and have been given 3 different companies to contact. Paying for Ground Maintenance for nothing done, pavements dangerous as cover in moss. Claiming money for lighting, block maintenance and tree works. I do not live in a block, lighting is owned by the council and no trees apart from people's gardens.
Hi Emma,We welcome your review, and we thank you for taking time to express your feelings with us too. We’re so saddened to learn of your disappointment, but we can understand why this has caused you to feel this way. We have a fantastic team here willing to do their best to help and advise with all enquiries and they can be reached by email at lqdirect@lqgroup.org.uk. It’ll be most helpful to us as well if ‘Trustpilot’ is used as your email subject when contacting us in this way. Many Thanks Customer Service Team
1/5
TrustpilotLack of communication with customers takes more than 1 email for a response
Staff are thick as theivs L&Q rebranded from Trafford housing most likely due to the bad reputation of trafford housing, I myself have worked in housing associations for many years which included complaints and maintenance queries/issues the housing sector throughout is on its backside because like most places like this you have half bothered people who cause and affect other staff members who actually care about their customers/residentsRecently I have raised an issue that we as residents pay service charges and noticed we haven't received 1 of our services prior to receiving letters at Princess court cornbrook for window cleaning.I queried this and stated if this hasn't been done as residents paying a service we should then be entitled to a partial refund which I haven't received no response its been over the 2 working days I contacted them and had no response I emailed again no response then raised a complaint again no response I then get a call from a completely different department about something else irrelevant to me so I called this afternoon to be informed its escalated to a stage 1 complaint and will get a response within 10 working days they clearly don't give a poo and I guarantee I won't be contacted in them 10 days as its taken me over 10 days to decide I need to call them and also now reported to the local MP of poor services from our housing association.If you are wanting to live local I get private renting isn't cheap but it's worth more your money than trying to rent a property through L&Q you won't get anywhere with them! Half the staff seem brain dead when talking to them
Hi,Thank you for your review.We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're saddened to hear you feel this way, but at the same time we appreciate why this would be disappointing for you. We have an amazing team that will do their best to help you and are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team
1/5
TrustpilotIF YOU Can Avoid and don’t allow contractors in unless insurance information is provided
I cannot put no stars so unfortunately have to put one down.L&q have avoided my condensation and mold in dormer roof- in 4+ years no one has been to inspect.L&q ignored vulnerable and health concerns in tenants.Latest UNBELIEVABLE issue-A contractor for L&q K&t heating fitted a boiler last June/july-Just had new flooring installed and months later after heating was on a leak from condensation pipe was leaking under my flooring (behind a kitchen unit)- 9 months later and L&q is avoiding the situation and no one is giving me any idea of who to pursue legal -SO BE WARNED IF YOU Get any damage to your property- L&q and contractor don’t want to know- we are told to take out contents insurance but leaks like this are under building insurance.L&q have a code of conduct which clearly states a contractor must reimburse any damage cause or they will get there contract rejected- K&t heating still work for L&q-Only £2500 out of pocket- had to get a loan to replace the floor due to walking injury.You will see a response from L&q staff members- totally ignored this as the CEO of L&q is aware and chooses to do nothing at all.Update-Quickest response from L&q - guest what it wasn’t to me but replying to trust pilot- L&q doesn’t have a special team to help at all- I informed the ceo and numerous staff members- who all choose to ignore me- contact me if want real facts and evidence-Look up L&q pays out £142 million in compensation- this will explain everything to you- I believe anyone who works for them must have no feelings towards other people-
Hi Pete,We've certainly taken onboard your comments and we're truly saddened to hear you feel this way. Feedbacks help us understand where we're going wrong and work on improving our services. We have a dedicated team here that can help and advice. Please email us at lqdirect@lqgroup.org.uk and would be great if you can use 'Trustpilot' as the subject header and our team will do their utmost for you. Many Thanks Customer Service Team
5/5
TrustpilotGas safety check was scheduled to fit a…
Gas safety check was scheduled to fit a date and time I could be home. The engineer was professional, polite and informative.
Hi Colette, Thank you so much for taking the time to leave us this wonderful 5-star review! 🙂 We're absolutely delighted to hear that your gas safety check went smoothly and that our engineer provided a professional and informative service. It's incredibly important to us that our residents feel confident and well taken care of, so knowing that you had such a positive experience truly means a lot. Your feedback also reassures us that our contractors are meeting our high standards and delivering the quality of service we strive for every day. We really appreciate your kind words and support, and we're always here if you need anything in the future. Thank you once again from the entire team! Customer Service Team
5/5
TrustpilotI would like to give my heartfelt…
I would like to give my heartfelt thanks to all L&Q staff who have been most helpful and kind to me of recent.Most especially the manager M.A, who arranged so expeditiously all the work needed. M.A went out of his way to support me and visit me and I can't describe how grateful I am. L&Q do care about their residents, and I'm glad I am their resident. M.A I hope you are recognised as a hardworking and diligent manager, who is so humble and caring yet incredibly professional. I know you will go very far. Thank you L&Q for supporting me.
Hi Hina,Thank you so much for your amazing review! We're so pleased to hear about your positive experience, it's truly wonderful to know that you felt supported and cared for during your recent contact with us. We're incredibly proud of our staff and their commitment to providing exceptional service to our residents and we can't thank you enough for letting us know too.We're truly overwhelmed with your heartfelt comments, it certainly makes us proud to know we've delivered an amazing service and it's with great pleasure to help you too.Many thanks again Hina! 😊Customer Service Team
5/5
TrustpilotThe only repair that I have been…
The only repair that I have been satisfied with to date is a repair by David F. He is professional, polite and a pleasure to have in the house. His work ethic is second to none and I am in awe of his professionalism. Peter (the one with perfect teeth) on the other hand is gregarious and friendly, but his repairs are always very poor and I have always needed to call someone else out again. I imagine that Peter most probably is given 5 stars for his work, but please note, Pay attention to the original repair and not to the repair he does on the house.
Hi Faz, Thank you for sharing your positive feedback about the service you have received. It's great to hear that David is professional, polite, and an all-around pleasure to have in your home. We truly value your feedback, and if you've experienced any issues with other repairs or operatives, please don't hesitate to reach out with more specifics by emailing lqdirect@lqgroup.org.uk. Just use 'Trustpilot' as your subject header, and our fantastic team will be more than happy to assist you. Many Thanks Customer Service Team
5/5
TrustpilotHuge Thank you !
Great Company to Purchase property as first buyer. Sales team very helpful, proactive and supportive from start to finish. Thank you Tia B at the Chain.
Hi Amir & Wafa,Thank you so much for taking the time to leave us a fabulous review! 😊It's wonderful to know that our sales team provided the support and guidance you needed as a first-time buyer. We appreciate your kind words and recognition of Tia's contributions as well.We sincerely hope you love your new home as much as we do, and wish you many years of happiness too.Many thanks again for sharing this with us. Your feedback is greatly appreciated!Customer Service Team
3/5
TrustpilotL&Q housing association 
Was one of the best housing associations but don't seem do you want to carry out repairs anymore? It’s all about shareholders for them and the tenant doesn’t matter anymore. Quick enough to take the rent but if you have a complaint, it’s never dealt with I have put in 5 repairs in the past 12 months and not one has been dealt with let alone completed.Why can we not get repairs done one example I have a broken fence on their property which they charge me rent for, but they told me they’re not responsible for the gardens. I am. 
Hi Peter,Thank you for sharing your review with us.We are dedicated to providing a comfortable living environment for all our residents. We understand your frustration with the delay in addressing your repair requests, and we sincerely apologise for any inconvenience caused. We're committed to investigating and help resolving any issues promptly and we kindly ask you to email your details to us to help us make it possible.Regarding the broken fence, please note that we’re responsible for the fence that separates your garden from a public area. If the broken fence is separating your garden from your neighbour’s garden, it falls within your responsibility to repair or replace as needed. We hope this clarification helps.If you have any further questions or concerns, please also feel free to reach out to us at lqdirect@lqgroup.org.uk. When contacting us, kindly use 'Trustpilot' as your email subject on this occasion,Many ThanksCustomer Service Team
2/5
Trustpilotlength of time the repair took from…unsure
The length of time the repair took from reporting to the repair being carried out was ridiculous the repair was except however no shower for approximately 14 days when the temperature was on average 28 then being told that L&Q recommend a FLANNEL and the system constantly leaking put a BUCKET under it so rude as to be funny RECOMMEND A FLANNEL however the person I spoke to who organised both repairs for the same day where both involved a plumber more than the building manager could achieve although probably just forgot
Hi Steve,We welcome your feedback, and we thank you for taking the time to let us know of your experience with us.We certainly feel and understand your frustration with the length of time it took to complete the repair. It's certainly not ideal to be without a shower for an extended period, especially in the recent warm weather we've had, and we apologise profusely if our service fell short of your expectations on this occasion.Rest assured we've taken onboard your feedback, and we'll use it to help us work towards improving our repair processes. We value the service we deliver and we aim to provide an efficient service, but we realise from time to time this doesn’t always happen.If of course there's anything further we can do for you, please let us know by emailing us here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we’ll be sure to do our best for you.Many ThanksCustomer Service Team
1/5
TrustpilotWorst landlord in Britain
They never carry out the repairs they say they will do. I have waited 6 months for new loft insulation to stop the black mould. The heaters are so old they were in Noah's Ark. Our intercom system is so old it's been condemned, it's supposed to be a lifeline, I just hope I never need it.Given the choice I would never have moved into an L & Q property if I knew then what I know now!
Hi David,Thank you for leaving us a review and for bringing your concerns to our attention.Your feedback is valuable to us, and we're extremely sorry to hear about the issues you've experienced with your home.We would very much love to further look into your concerns and to see what else we can do to help put right what may have gone wrong.To assist us in this process, we kindly invite you to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line). We're here to help and support you wherever we can, and we hope to hear from you soon 😊Many ThanksCustomer Service Team
5/5
TrustpilotThe one bedroom property that I reside…
The one bedroom property that I reside in with my two young daughters (5 years and 10months old) had significant structural damage to the walls and ceilings that we were told to live in for over a year. I felt like I was never taken seriously and the damage was never seen to or corrected until I was in contact with Lisa. I am very grateful for Lisa’s support and the contractors the were sent out by her. The damage has now been completed to a high standard and myself and my children no longer have to live in a damp environment.Terry the plasterer done a great job. Thank you.
Hi Dinitra,Thank you so much for your review and for rating Lisa so highly 🙂We understand that living in a property with structural damage can be incredibly stressful, especially with young children. We are terribly sorry to hear about the challenges you faced and for the length of time it took to address the issues too.We’re glad to hear that Lisa was able to provide the support you needed and that the repairs have been completed to a high standard. We are also pleased to hear that you are happy with the work Terry the plasterer did. Your feedback is valuable to us as we strive to provide a positive experience for all our residents. Most importantly, we’re delighted the issues within your home has since been resolved making it a much better place for you and your family.Many thanks again for your lovely review, it's greatly appreciate and we're sure Lisa will be most grateful for your kind words too,Customer Service Team
1/5
TrustpilotCeiling cracked was filled in but…
Ceiling cracked was filled in but painting the ceiling wasn't done properly after finishing doing the cracks he only painted over it but not the whole ceiling it's left with more patches and different colours on the ceiling and l&q refused painting the whole ceiling like they used to especially when the damaged cracks wasn't my fault I'm a disabled person and I can't do the painting myself. The person who did the job left the masking tape still up on the wall and he sanded the ceiling over my clean clothes and didn't cover the clothes when he started the job and didn't even ask me if I can move it across the other side. It was a discussing job that was done. I asked customer service if she can give me the supervisor name so I can speak to him and explain what happened but she refused to her name is lauren and she was very ignorant she shouldn't be working as a customer service agent . I never had this problem before because when I reported a structural damage l&q used to complete the job properly and paint the whole ceiling or walls I know this for a fact because I had this done not so long ago
Hi Mona,Thank you so much for taking time to leave us a review and for sharing your recent repair with us.We understand your frustration with the recent repair work, and it certainly sounds like your experience fell short of your expectations to which we sincerely apologise for the disappointment this has caused you.Unfortunately, as per our policy and procedures, any decorating works needed to your home following damages caused by no fault of your own, is to make good the affected area only by using the nearest colour paint to the existing paint. Sadly, full redecorating of the ceiling would be our residents responsibility to carry out as and when needed. We understand this may cause further disappointment and we're truly sorry if this wasn't explained to you at the time of arranging the works. We'll be sure to note your experience as negative feedback for you, as it helps us to understand when things don’t go so well and where we could do better.We also truly feel and sympathise with you for the difficulties in conducting the works yourself. However, it may be worthwhile contacting your local authority as they quite often have a handyperson service to help in situations like this.In the meantime, if you have any further questions, please let us know and we'll be more than happy to help you with these. Contact with us is welcome through any of your preferred channels or by email at lqdirect@lqgroup.org.uk.Our sincere apologies once again for the misunderstanding with the repair and for the disappointing experience you encountered with us on this occasion.Many ThanksCustomer Service Team
1/5
TrustpilotI have a friend who is staying in an…
I have a friend who is staying in an L&Q property at the moment and they broke up with there partner in December 2023 and inhe was the main tenant and he gave up his tenancy in MarchMy friend is being threatened with eviction through no fault of there own and they have nowhere else to goMy friend offered to pay them rent if they would remain in there property and they refused I mean oh my lordas a result of what L&Q are doing here mt friend has been in hospital several times due to anxiety and L&Q is to blaim for this tenant or not if someone offers to pay the rent they should be allowed to stay
Hi Brittany,Thank you for sharing your review with us. We appreciate you bringing your concerns to our attention.We understand how challenging and stressful this situation must be for your friend, and we sincerely apologise if we haven't provided the help and support you both expected.To assist further, it's important we kindly ask your friend to reach out to us directly by emailing lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) so we can delve deeper into the matter and offer assistance.Many ThanksCustomer Service Team
1/5
TrustpilotDisrepair horror - L&Q breaks the lease
If you buy your flat from L&Q, do not rely on them to do any repairs, or to honour their obligations. On 27 August 2024, L&Q's Home Owners Team refused to comply with the lease they'd signed with me. The lease clearly states at clause 5(3)(a) that L&Q are responsible for repairing windows, except for glass. No other ifs or buts.But when I called them on 27 August 2024 to report a broken window frame, they denied responsibility. They simply ignore the signed lease and say that they can do whatever their "policy" tells them.Even worse, they claim not to have a copy of the lease on their system. I emailed them a copy of the lease on the same day, to no avail. The Home Owners Team claim not to have access to any email address, so they cannot see the copy lease I sent to their repairs team. And the Repairs team did not acknowledge my email and did not answer my phone calls. I called their Repairs Team twice on 27 August and spent over 1 hour and 10 minutes in their queue, but was unable to reach them.When I ask to speak to the manager at Home Owners Team, I get informed that their "seniors" refuse to speak to customers. They put me on hold, then disconnected me. They did not get back to me.If I could, I would give them minus 5 for this truly appalling, incompetent and dishonest service.
Hi Ned,Thank you for taking the time to share your feedback with us.We truly understand your frustrations and we sincerely apologise for the difficulties you've encountered. It's disheartening to hear about the issues you've faced with repairs and lease obligations. Providing exceptional service to all our residents is a top priority, and we're dedicated to upholding the terms of our leases.Your feedback is invaluable to us, and we are committed to investigating the situation further. We want to ensure that any discrepancies are addressed promptly and that our residents receive the necessary support.In terms of homeowner repairs for windows in flats, we're responsible for the window frame that's attached to the main building structure. Repairs to other parts of the window, unfortunately fall outside our repair responsibilities, but we'll be sure to obtain further clarification inline with the terms and conditions of your lease.We also apologise for any delay in responding to your email. We aim to reply within 5 working days, but during busy periods, such as the current one, there may be slight delays.To assist you further, please email your enquiry along with your full address details to lqdirect@lqgroup.org.uk. Please kindly use 'Trustpilot' as the email subject to help us identify your query efficiently too.Many Thanks,Customer Service Team
5/5
TrustpilotShower
The service was quick the guys who came out was called Naz from the boiler service, as I thought the problem had something to do with the boiler, he was quick at recognizing the problem and was very knowledgeable and put me at ease on the situation as I have a younger daughter, although the problem wasn't anything to do with the boiler.I needed to wait for the actual problem to be sorted it was only a short amount of time, when the guy arrived ( didn't catch his name) he was very quick at knowing what the problem was and the job was done within 1hr of his arrival time, this was including going out and getting the part for the repair. The text updates are great too.
Hi Sophia,Thank you for your fantastic and thorough review! 😊We're delighted to hear that you were impressed with the prompt and expert service provided by our gas engineer. Ensuring efficiency and reliability is our top priority, and we are thrilled to have met your expectations.We understand that unexpected home repairs can be stressful, especially with a young daughter, and we are glad that the issue was resolved to your satisfaction. It's great to hear that our text updates were helpful in keeping you informed throughout the process too.Thank you once again, Sophia! Your feedback is truly valued.Customer Service Team
4/5
TrustpilotThe plumber went out his way to make…
The plumber went out his way to make sure i had a functioning toilet although the organisation didnt thing that .. they wanted to book the appointment for next year January .. i have a old high level toilet which i had to fill up with water by buckets and explained if i slipped when doing it who would be liable then everything changed reason why the plumber attended on an emergency visit
Hi Richard, Thanks so much for your 4 star review. We're so pleased to hear that our plumber was able to provide you with the high quality service we strive to maintain. Your satisfaction is our priority, hence we're thrilled that we were able to provide a emergency plumbing service for you. It's great that our plumber went above and beyond to resolve this issue for you promptly and once again, thank you for leaving feedback for us. Many Thanks Customer Service Team
1/5
TrustpilotI recently contacted LandQ to share a…
I recently contacted LandQ to share a noise concern coming from my neighbours three dogs which bark from early morning into the evening in their garden below my flat. I feel uncomfortable approaching my neighbours and asked for LandQ to remind dog owners to be considerate about this, and suggested putting something in the newsletter about this. LandQ refused and suggested that I approached my neighbours myself. I found this response really unhelpful and somewhat lazy as I am not the only person to be impacted by this in my block, and suspect that there are others on the estate who are struggling with the same issue.
Hi Lou-Lou,Thank you for sharing your feedback with us. We appreciate you bringing to our attention the issue you're facing with your neighbour's dogs causing noise disturbances. We understand how frustrating this situation can be and apologise for any inconvenience it has caused you.We completely understand your hesitation in directly approaching your neighbours about the noise. While we usually recommend this approach as it can often lead to a resolution, we respect that it may not be suitable for everyone. Alternatively, you can consider leaving a polite note at your neighbour’s door or use an app to record the noise and submit it to us. Here is the link to the app for more information: https://help.lqgroup.org.uk/help/tenant/antisocialbehaviour/asb-the-noise-appYou also have the option to report noise disturbances to your local council, and they may take action if they receive further complaints.We hope you find this information helpful. If you need any further assistance, please feel free to reach out to us via email at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject. Our dedicated team is here to help you 😊Many Thanks,Customer Service Team
1/5
TrustpilotRude, hostile and uncaring
So, L&Q replaced the faulty mixergy tank with a new tank over a month ago. They are yet to connect it to the economy 7 system. I called them on Friday 23 August to tell them that I had no hot water they agreed to send an electrician on an emergency call to connect it to the economy 7. He couldn't find any fault so they sent an emergency plumber who arrived at 7pm. As soon as I opened the door he complained about being called out on a Friday night and refused to fix the tank because HE didn't agree that it was an emergency for me not to have any hot water. I explained that I have a disability and need hot water which is L&Q's responsibility to fix when necessary. He was so rude and beligerent that I was glad when he left. So, I have been left without hot water over the bank Holiday. This plumber's attitude was unacceptable and unecessarily combative. He was sent by L&Q to do a specific job, not to argue with me, the tenant. How can an operative refuse to do the job he is employed to do? This is indicative of the overalll culture at L&Q; nobody wants to do anything. They are unprofessional and uncaring. How can they fail to complete such a basic repair so many times, for so many years?
Hi Sadie,Thank you for sharing your recent experience with us.We’re saddened to learn of the kind of service you’ve received, and we understand why this has caused you so much disappointment.We’re sorry to hear about the extended period without hot water and the unacceptable behaviour from our plumber. Rest assured we take all feedback seriously and we’re willing to investigate this matter further. Providing a high standard of service is important to us, and we are committed to addressing any issues promptly and professionally.Whilst we understand the frustration of the situation, our out-of-hours emergency service is for safety only whereby we offer a make safe service. However, we would love the opportunity to further investigate at what went wrong for you on this occasion, as well as working with you in finding a resolution.To help us achieve this, please kindly email your details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ in the subject line) where it'll be our pleasure to offer our help in resolving this matter for you.Many ThanksCustomer Service Team
4/5
TrustpilotRenting for the first time in London
Helped by TinaRenting for the first time in London, I was not sure how confusing the process would be. However, L&Q provided excellent and quick support with everything. The only issue was that the SRP Inventories person did not explain everything clearly as he was in a rush; he just handed over the key and left without explaining how to use the heating/cooling switch in the apartment. As a result, I had to figure it out myself. Other than that, everything else was good.
Hi Shivam, Thanks for your positive 4 star review of the service you received from us! We're thrilled to hear that your experience with us was excellent and that Tina was so helpful and supportive. We apologise for the confusion with SRP Inventories and the lack of explanation regarding the heating and cooling system. Your feedback is invaluable, and we will address this to ensure better communication in the future. We hope you're settling in well to your new home and if you have any further questions or need assistance, please don't hesitate to reach out. We're always happy to help! Many Thanks Customer Service Team
5/5
TrustpilotThey’ve made the whole process stress…
They’ve made the whole process stress free and Karen has been nothing but amazing!! Also, the lady doing our financial assessment -Zoe was fantastic too!
Hi Joanna, We're truly delighted to read your 5 star review! It's wonderful to hear that the process has been stress-free and that our team members, Karen and Zoe, provided such great service. We will share your comments with Karen and Zoe as they will be happy to learn of your high praise of the service you received. Thank you! 😊Many Thanks Customer Service Team
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