Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe one bedroom property that I reside…
The one bedroom property that I reside in with my two young daughters (5 years and 10months old) had significant structural damage to the walls and ceilings that we were told to live in for over a year. I felt like I was never taken seriously and the damage was never seen to or corrected until I was in contact with Lisa. I am very grateful for Lisa’s support and the contractors the were sent out by her. The damage has now been completed to a high standard and myself and my children no longer have to live in a damp environment.Terry the plasterer done a great job. Thank you.
Dinitra · 28 August 2024
Agent replied · 22 October 2024
Hi Dinitra,Thank you so much for your review and for rating Lisa so highly 🙂We understand that living in a property with structural damage can be incredibly stressful, especially with young children. We are terribly sorry to hear about the challenges you faced and for the length of time it took to address the issues too.We’re glad to hear that Lisa was able to provide the support you needed and that the repairs have been completed to a high standard. We are also pleased to hear that you are happy with the work Terry the plasterer did. Your feedback is valuable to us as we strive to provide a positive experience for all our residents. Most importantly, we’re delighted the issues within your home has since been resolved making it a much better place for you and your family.Many thanks again for your lovely review, it's greatly appreciate and we're sure Lisa will be most grateful for your kind words too,Customer Service Team
★★★★★ 1/5
TrustpilotCeiling cracked was filled in but…
Ceiling cracked was filled in but painting the ceiling wasn't done properly after finishing doing the cracks he only painted over it but not the whole ceiling it's left with more patches and different colours on the ceiling and l&q refused painting the whole ceiling like they used to especially when the damaged cracks wasn't my fault I'm a disabled person and I can't do the painting myself. The person who did the job left the masking tape still up on the wall and he sanded the ceiling over my clean clothes and didn't cover the clothes when he started the job and didn't even ask me if I can move it across the other side. It was a discussing job that was done. I asked customer service if she can give me the supervisor name so I can speak to him and explain what happened but she refused to her name is lauren and she was very ignorant she shouldn't be working as a customer service agent . I never had this problem before because when I reported a structural damage l&q used to complete the job properly and paint the whole ceiling or walls I know this for a fact because I had this done not so long ago
Mona · 28 August 2024
Agent replied · 22 October 2024
Hi Mona,Thank you so much for taking time to leave us a review and for sharing your recent repair with us.We understand your frustration with the recent repair work, and it certainly sounds like your experience fell short of your expectations to which we sincerely apologise for the disappointment this has caused you.Unfortunately, as per our policy and procedures, any decorating works needed to your home following damages caused by no fault of your own, is to make good the affected area only by using the nearest colour paint to the existing paint. Sadly, full redecorating of the ceiling would be our residents responsibility to carry out as and when needed. We understand this may cause further disappointment and we're truly sorry if this wasn't explained to you at the time of arranging the works. We'll be sure to note your experience as negative feedback for you, as it helps us to understand when things don’t go so well and where we could do better.We also truly feel and sympathise with you for the difficulties in conducting the works yourself. However, it may be worthwhile contacting your local authority as they quite often have a handyperson service to help in situations like this.In the meantime, if you have any further questions, please let us know and we'll be more than happy to help you with these. Contact with us is welcome through any of your preferred channels or by email at lqdirect@lqgroup.org.uk.Our sincere apologies once again for the misunderstanding with the repair and for the disappointing experience you encountered with us on this occasion.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotI have a friend who is staying in an…
I have a friend who is staying in an L&Q property at the moment and they broke up with there partner in December 2023 and inhe was the main tenant and he gave up his tenancy in MarchMy friend is being threatened with eviction through no fault of there own and they have nowhere else to goMy friend offered to pay them rent if they would remain in there property and they refused I mean oh my lordas a result of what L&Q are doing here mt friend has been in hospital several times due to anxiety and L&Q is to blaim for this tenant or not if someone offers to pay the rent they should be allowed to stay
Brittany · 28 August 2024
Agent replied · 22 October 2024
Hi Brittany,Thank you for sharing your review with us. We appreciate you bringing your concerns to our attention.We understand how challenging and stressful this situation must be for your friend, and we sincerely apologise if we haven't provided the help and support you both expected.To assist further, it's important we kindly ask your friend to reach out to us directly by emailing lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) so we can delve deeper into the matter and offer assistance.Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotThe plumber went out his way to make…
The plumber went out his way to make sure i had a functioning toilet although the organisation didnt thing that .. they wanted to book the appointment for next year January .. i have a old high level toilet which i had to fill up with water by buckets and explained if i slipped when doing it who would be liable then everything changed reason why the plumber attended on an emergency visit
Richard · 12 December 2024
Agent replied · 24 December 2024
Hi Richard, Thanks so much for your 4 star review. We're so pleased to hear that our plumber was able to provide you with the high quality service we strive to maintain. Your satisfaction is our priority, hence we're thrilled that we were able to provide a emergency plumbing service for you. It's great that our plumber went above and beyond to resolve this issue for you promptly and once again, thank you for leaving feedback for us. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotDisrepair horror - L&Q breaks the lease
If you buy your flat from L&Q, do not rely on them to do any repairs, or to honour their obligations. On 27 August 2024, L&Q's Home Owners Team refused to comply with the lease they'd signed with me. The lease clearly states at clause 5(3)(a) that L&Q are responsible for repairing windows, except for glass. No other ifs or buts.But when I called them on 27 August 2024 to report a broken window frame, they denied responsibility. They simply ignore the signed lease and say that they can do whatever their "policy" tells them.Even worse, they claim not to have a copy of the lease on their system. I emailed them a copy of the lease on the same day, to no avail. The Home Owners Team claim not to have access to any email address, so they cannot see the copy lease I sent to their repairs team. And the Repairs team did not acknowledge my email and did not answer my phone calls. I called their Repairs Team twice on 27 August and spent over 1 hour and 10 minutes in their queue, but was unable to reach them.When I ask to speak to the manager at Home Owners Team, I get informed that their "seniors" refuse to speak to customers. They put me on hold, then disconnected me. They did not get back to me.If I could, I would give them minus 5 for this truly appalling, incompetent and dishonest service.
Ned · 27 August 2024
Agent replied · 22 October 2024
Hi Ned,Thank you for taking the time to share your feedback with us.We truly understand your frustrations and we sincerely apologise for the difficulties you've encountered. It's disheartening to hear about the issues you've faced with repairs and lease obligations. Providing exceptional service to all our residents is a top priority, and we're dedicated to upholding the terms of our leases.Your feedback is invaluable to us, and we are committed to investigating the situation further. We want to ensure that any discrepancies are addressed promptly and that our residents receive the necessary support.In terms of homeowner repairs for windows in flats, we're responsible for the window frame that's attached to the main building structure. Repairs to other parts of the window, unfortunately fall outside our repair responsibilities, but we'll be sure to obtain further clarification inline with the terms and conditions of your lease.We also apologise for any delay in responding to your email. We aim to reply within 5 working days, but during busy periods, such as the current one, there may be slight delays.To assist you further, please email your enquiry along with your full address details to lqdirect@lqgroup.org.uk. Please kindly use 'Trustpilot' as the email subject to help us identify your query efficiently too.Many Thanks,Customer Service Team
★★★★★ 5/5
TrustpilotShower
The service was quick the guys who came out was called Naz from the boiler service, as I thought the problem had something to do with the boiler, he was quick at recognizing the problem and was very knowledgeable and put me at ease on the situation as I have a younger daughter, although the problem wasn't anything to do with the boiler.I needed to wait for the actual problem to be sorted it was only a short amount of time, when the guy arrived ( didn't catch his name) he was very quick at knowing what the problem was and the job was done within 1hr of his arrival time, this was including going out and getting the part for the repair. The text updates are great too.
Miss · 27 August 2024
Agent replied · 22 October 2024
Hi Sophia,Thank you for your fantastic and thorough review! 😊We're delighted to hear that you were impressed with the prompt and expert service provided by our gas engineer. Ensuring efficiency and reliability is our top priority, and we are thrilled to have met your expectations.We understand that unexpected home repairs can be stressful, especially with a young daughter, and we are glad that the issue was resolved to your satisfaction. It's great to hear that our text updates were helpful in keeping you informed throughout the process too.Thank you once again, Sophia! Your feedback is truly valued.Customer Service Team
★★★★★ 1/5
TrustpilotI recently contacted LandQ to share a…
I recently contacted LandQ to share a noise concern coming from my neighbours three dogs which bark from early morning into the evening in their garden below my flat. I feel uncomfortable approaching my neighbours and asked for LandQ to remind dog owners to be considerate about this, and suggested putting something in the newsletter about this. LandQ refused and suggested that I approached my neighbours myself. I found this response really unhelpful and somewhat lazy as I am not the only person to be impacted by this in my block, and suspect that there are others on the estate who are struggling with the same issue.
Lou-Lou · 26 August 2024
Agent replied · 22 October 2024
Hi Lou-Lou,Thank you for sharing your feedback with us. We appreciate you bringing to our attention the issue you're facing with your neighbour's dogs causing noise disturbances. We understand how frustrating this situation can be and apologise for any inconvenience it has caused you.We completely understand your hesitation in directly approaching your neighbours about the noise. While we usually recommend this approach as it can often lead to a resolution, we respect that it may not be suitable for everyone. Alternatively, you can consider leaving a polite note at your neighbour’s door or use an app to record the noise and submit it to us. Here is the link to the app for more information: https://help.lqgroup.org.uk/help/tenant/antisocialbehaviour/asb-the-noise-appYou also have the option to report noise disturbances to your local council, and they may take action if they receive further complaints.We hope you find this information helpful. If you need any further assistance, please feel free to reach out to us via email at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject. Our dedicated team is here to help you 😊Many Thanks,Customer Service Team
★★★★★ 1/5
TrustpilotRude, hostile and uncaring
So, L&Q replaced the faulty mixergy tank with a new tank over a month ago. They are yet to connect it to the economy 7 system. I called them on Friday 23 August to tell them that I had no hot water they agreed to send an electrician on an emergency call to connect it to the economy 7. He couldn't find any fault so they sent an emergency plumber who arrived at 7pm. As soon as I opened the door he complained about being called out on a Friday night and refused to fix the tank because HE didn't agree that it was an emergency for me not to have any hot water. I explained that I have a disability and need hot water which is L&Q's responsibility to fix when necessary. He was so rude and beligerent that I was glad when he left. So, I have been left without hot water over the bank Holiday. This plumber's attitude was unacceptable and unecessarily combative. He was sent by L&Q to do a specific job, not to argue with me, the tenant. How can an operative refuse to do the job he is employed to do? This is indicative of the overalll culture at L&Q; nobody wants to do anything. They are unprofessional and uncaring. How can they fail to complete such a basic repair so many times, for so many years?
Sadie · 25 August 2024
Agent replied · 22 October 2024
Hi Sadie,Thank you for sharing your recent experience with us.We’re saddened to learn of the kind of service you’ve received, and we understand why this has caused you so much disappointment.We’re sorry to hear about the extended period without hot water and the unacceptable behaviour from our plumber. Rest assured we take all feedback seriously and we’re willing to investigate this matter further. Providing a high standard of service is important to us, and we are committed to addressing any issues promptly and professionally.Whilst we understand the frustration of the situation, our out-of-hours emergency service is for safety only whereby we offer a make safe service. However, we would love the opportunity to further investigate at what went wrong for you on this occasion, as well as working with you in finding a resolution.To help us achieve this, please kindly email your details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ in the subject line) where it'll be our pleasure to offer our help in resolving this matter for you.Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotRenting for the first time in London
Helped by TinaRenting for the first time in London, I was not sure how confusing the process would be. However, L&Q provided excellent and quick support with everything. The only issue was that the SRP Inventories person did not explain everything clearly as he was in a rush; he just handed over the key and left without explaining how to use the heating/cooling switch in the apartment. As a result, I had to figure it out myself. Other than that, everything else was good.
Shivam · 24 August 2024
Agent replied · 22 October 2024
Hi Shivam, Thanks for your positive 4 star review of the service you received from us! We're thrilled to hear that your experience with us was excellent and that Tina was so helpful and supportive. We apologise for the confusion with SRP Inventories and the lack of explanation regarding the heating and cooling system. Your feedback is invaluable, and we will address this to ensure better communication in the future. We hope you're settling in well to your new home and if you have any further questions or need assistance, please don't hesitate to reach out. We're always happy to help! Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotThey’ve made the whole process stress…
They’ve made the whole process stress free and Karen has been nothing but amazing!! Also, the lady doing our financial assessment -Zoe was fantastic too!
Joanna · 9 December 2024
Agent replied · 24 December 2024
Hi Joanna, We're truly delighted to read your 5 star review! It's wonderful to hear that the process has been stress-free and that our team members, Karen and Zoe, provided such great service. We will share your comments with Karen and Zoe as they will be happy to learn of your high praise of the service you received. Thank you! 😊Many Thanks Customer Service Team
★★★★★ 3/5
TrustpilotThe engineer that came was very professional but didn’t do everything that he was supposed to
The engineer that came was very professional and I thought he did a good job but when the supervisor came to check the work he did,he asked me if the engineer checked the heating filter, I told him that he didn’t and he said it should of been checked and cleaned,I asked him if he can do it, he said he wasn’t qualified to check or clean it, and didn’t advise me on what was going to happen
George · 24 September 2024
Agent replied · 22 October 2024
Hi George,Thank you for sharing your experience with us.We're sorry to hear about what happened and we truly understand your frustration with the inconsistency in the service provided.Customer satisfaction is important to us, and we'll use your feedback to improve our communication and ensure the engineers are better equipped to address all aspects of the service.We would like to make things right for you and address what went wrong on this occasion. If you haven't already been in touch with us, we'd love to hear from you.Please feel free to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and one of our helpful advisors will be happy to assist you further with this matter.Many Thanks,Customer Service Team
★★★★★ 3/5
TrustpilotTenants should not be exposed to danger…
Tenants should not be exposed to danger and health related issues. The burecracy about repairs is appalling
ROSEMARY · 18 June 2026
Agent replied · 24 June 2026
Hi Rosemary,
Thank you so much for taking the time to leave your review and for sharing your feelings with us.
Your well-being and safety are incredibly important to us, and we're truly sorry to hear that your experience may not have met the high standards we strive to maintain.. We take all feedback seriously, as it helps us to continually improve our services and address any areas where we may have fallen short.
We want to reassure you that we're always here to listen and support you with any concerns you may have. If you feel comfortable, we encourage you to reach out and share more details about your experience so that we can fully understand the situation and work towards a resolution together.
Please do not hesitate to email us with as much information as possible and we'll do everything we can to help. You can contact us at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject line.
Many thanks,
Customer Service Team
★★★★★ 5/5
TrustpilotWhalley Manor
Whalley Manor, Emily and Sinead.From the moment, Emily showed me my property,I have received exceptional support from both her and Sinead. They have always answered any queries swiftly and kept me informed of updates .Pete, the site manager and Derek have also been very helpful.Since moving in ,I have been extremely impressed with the contractors, who have dealt with items on the snagging list. Again, they have all been polite,professional and resolved any problems swiftly. Following my experience, I would recommend your company to others who are thinking of buying a new build.Jan
Customer · 22 August 2024
Agent replied · 22 October 2024
Hi Jan,Thank you so much for your awesome review and for taking the time to share your positive experience with us 🙂We’re absolutely thrilled to hear that you have been so impressed with the service you received from our team, particularly Emily, Sinead, Pete, and Derek. We’re also delighted that you’ve been pleased with the contractors who have addressed the snagging list items, this is great news and reassuring for us to hear too. We work hard to provide our customers with a smooth and enjoyable experience, and it’s rewarding to hear that we’ve achieved this for you. We’re super proud of our team and their commitment to providing excellent customer service too.Many thanks again for your fabolous review and we wish you every happiness as you continue to settle into your new home.Customer Service Team
★★★★★ 5/5
TrustpilotGreat is not a word I would use for a…
Great is not a word I would use for a gàs inspection.. everything went well no problems
GERALD · 18 June 2026
Agent replied · 24 June 2026
Hi Gerald,
Thank you so much for taking the time to share your positive experience with us.
We're really glad to hear that everything went smoothly with your recent gas safety inspection. It's good to know there were no issues and that you’re happy with the service you received.
Thanks again for your feedback! We look forward to assisting you again in the future🙂
Customer Service Team
★★★★★ 1/5
TrustpilotI wanted to write a positive review for…
I wanted to write a positive review for one member of staff. That works on the Facebook messenger, FEHIM he corresponds and asks questions and gets all information however, his hands are clearly tied on what happens after he raises jobs or forwards complaints. Fehim I’m happy to give 4 stars. L&Q have failed to correspond with me regarding a stage two complaint which I was told I would be contacted last month. They have shown a breach of GDPR and tried to make excuse however there is evidence. In light of some of these “nice” reviews they gotta be paying people for it OR it’s people from those nice properties they charge people an arm and a leg for but forgot the blocks and homes they acquired to be greedy! Haha we had a nice home too when we got a l&q property, repairs were great, service amazing, then eventually you get forgotten. Clearly service went out the window, L&Q leave people in rat infested homes, no double glazing after 20 years, stairs that will fall through at any minute. And still ignore you.
Cadda · 20 August 2024
Agent replied · 22 October 2024
Hi Cadda,Thank you so much for taking the time to leave us a review.We’re over the moon to hear you receive such amazing service from Fehim in our social media team. He truly is a great asset to us, and we’re delighted you always have a 4-star experience and we’ll be sure to share your recognition with Fehim for you.It sounds like you've had a frustrating experience with our customer service, particularly regarding your stage two complain, and we understand your concerns about the lack of communication and the potential breach of GDPR. We always strive to provide excellent service to all our customers and residents, and it's disappointing to hear that your experience hasn't met your expectations. We certainly take your feedback seriously and will use it to further improve our processes and communication.In the meantime, if there’s anything we can possibly do to help we’d very much love to hear from you to make it possible. You’re more than welcome to email our dedicated team here with any concerns and one of our helpful advisors will do their utmost to help. We’re reachable at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is mentioned as your email subject on this occasion.Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotThe email response was timely and Nipa…
The email response was timely and Nipa was very helpful with communication and informing me regarding the next steps on the application. Grateful for her guidance.
Tobi · 22 November 2024
Agent replied · 24 December 2024
Hi Tobi,Thank you so much for your 4-star review!It's great to hear that you've had the best possible experience with Nipa. She truly is a great asset to the team, and we love how much you appreciate her helpfulness and guidance.We're sure Nipa will be over the moon with your kind words too, so we really do appreciate you taking the time to share your experience with us.Many thanks again, Tobi! Feel free to reach out to us if there's anything else we can do for you 😊Customer Service Team
★★★★★ 1/5
TrustpilotI am going round in circles with L&Q
I am going round in circles with L&Q. If they can not do the job they should just tell you. I have had damp issues in this property ever since I moved in. It took along time for them to do the exterior cracked wall where the rain water would seep in. Then they sent out a surveyor from another company to survey the damp issue ‘Bryhill’, they were unable to find the cause and now refuse to do anything as I am still getting large damp patches on my interior wall. When they refused to do any works they told me I had to go and buy damp paint, moth balls, damp traps on top of all things that I am already doing which following healthy homes advise. I have already set damp traps and put my washing outside I have a miniture extractor fan that is not fit for the purpose of getting rid of the damp musky smell that is lurking throughout the property. I asked for help to get rid of this smell and the damp wall they simply refused. I also forgot to mention there is a secrete basement that L&Q decided to just cover it with carpet. At the time I had no idea before moving in. They should have been upfront and stop sending out an operative telling me that they will do something about it when they are not even helping change the extractor fan for something that actually works. I have two kids one 4years &7years of age and we struggle through the winter days me and the kids are permanently have a colds and flus even through out the summer. I am still using thick duvet through this summer just to try to keep warm. L&Q did not try to resolve the issue or even try to understand but just told me to go and pay for damp paint and do the job myself. Even after knowing they have covered this basement where the root of the problem is. No effort in try to resolve the root cause but just to try to maintain the mould problem which I am doing already. I am not happy with the way they handled the damp issue.
Mobs · 20 August 2024
Agent replied · 22 October 2024
Hi Mobs,Thank you for taking time out to leave us a review and for sharing your dissatisfaction with us.We’re deeply sorry to learn of your disappointment and we offer our sincere apology if we’ve filed to meet your expectations on this occasion,We fully understand your frustration with the ongoing damp issues in your home and we appreciate why this is a worry for you too. It's concerning to hear that despite your repeated attempts to address the problem, you haven't received a satisfactory resolution. Whilst we acknowledge that dealing with damp can be a challenging and stressful experience, we’d love to gain a full understanding of the issue and help to put right what may have gone wrong.To help us make this possible, please can you kindly email your details and concerns to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our pleasure to look into this matter further for you.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotI live in a block of eight flats and we…
I live in a block of eight flats and we have had two housing officers that really did not get things doneWe now have a housing officer called travera who actually has listened to us and has been pro active on sorting out things she also takes the time when on the estate to check on us and updates us on what’s going onShe is also currently sorting out when we will be getting our new windows We all think 4 years to wait since being measured for them is a long time to wait for them You have a great housing officer in Trevera she is a fantastic communicator Thanking youMarion Evans
Marion · 20 August 2024
Agent replied · 22 October 2024
Hi Marion,Thank you so much for leaving us a 5-star review! 😊We appreciate you recognising the dedication and hard work of our housing officer and it's wonderful to hear that you've had a positive experience.We understand that waiting for new windows can be frustrating, and we are working diligently to ensure those properties that have been selected for a component renewal will have them installed as soon as possible. Unfortunately, all major works or works that are on one of our Planned Maintenance Programmes is sadly a lengthy process. Once the property is surveyed, we use the information from the survey to determine those properties that are most in need, and it also helps us to plan for any future works.We hope this extra information helps and a huge thank you once again for your kind words. Your feedback is greatly appreciated and we’re most grateful to you for sharing this with us too.Customer Service Team
★★★★★ 5/5
TrustpilotI have had no trouble so far with L&Q…
I have had no trouble so far with L&Q they come to do their job and are friendly the only thing I am worried about is I won't have any bills to pay when and if I leave see I moved in the pandemic so I haven't decorated just painted and the floor won't stay clean in the bathroom and I won't get done for the wallpaper the ceiling in the front room and hallway I have been saying for last four years but your people said everything fine I waiting for hear from someone see I need to keep all my penny's for my new property looking for ground floor flat maisonette and bungalow in Stretford Urmston Flixton sale I bidding I know there are more tenants out there that need ground floor flats I keep trying thank you, lynne Radford,
Lynne · 19 August 2024
Agent replied · 22 October 2024
Hi Lynne,Thank you so much for leaving us a 5-star review! 😊It makes us happy to know you’re generally pleased with the service you’ve received from us, and you find our staff friendly too.We hear your concerns about the décor in your current property and the potential impact on your future move. It's understandable to want to ensure you have enough funds for your new property, and we appreciate your patience and understanding as you navigate this process. We're here to support you in any way we can, and you’re more than welcome to reach out to us at any time. Contact is welcome via any of your preferred channels or by email at lqdirect@lqgroup.org.uk with ‘Trustpilot’ as your email header.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotI had an amazing experience throughout…
I had an amazing experience throughout the whole buying process thanks to Mo and Dee from the New Homes team.
Akaib · 26 May 2026
Agent replied · 27 May 2026
Hi Akaib,
Congratulations on your new home! 🎉
We're so glad to hear that you had such a positive experience with Mo throughout your buying process. It's wonderful to know that Mo provided outstanding support and made everything smooth and stress-free.
We're also delighted that Dee has been so helpful in assisting with any issues inside your home. It’s great to hear that Dee’s support and prompt responses have made a difference for you.
Thank you so much for your glowing review - your feedback truly means the world to us and We sincerely hope you make many happy memories in your new home!
Customer Service Team
★★★★★ 5/5
TrustpilotOverall a great experience
The site itself is already fantastic, the houses are a great spec and in a great location. Once completed will be a wonderful place to live. The whole process of buying has been made efficient and easy by the sales advisor Emily. Emily and her collegues made the process smooth and efficient. Communication was great and we could reach the team to discuss anything we needed quickly.The site team have also been exemplary. We used a professional snagger to assess the build and any issues. The site team had everything on the report resolved with a couple weeks.Simply a great experience and a fantastic place to live.
Jon · 14 August 2024
Agent replied · 22 October 2024
Hi Jon,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We would like to give our member of staff some recognition therefore, if you know the full name of the person, please email us their full name at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotImportant suggestion
Trustpilot appears an excellent way of getting the message acrossOf Unhelpful and Continuing poor service and management displayed by L and Q Housing who are keeping people across their properties in unsafe and portly maintained residences allManaged by Them , managed being a very “ loose” description as always And responses to Trustpilot areObvious nonsense as Nothing improves after Legitimate Complaints are made !.This organisation ongoing funding by tax payersMoney is commuting robbery without violence ; fraud) it appears by claiming it’s a Social l Landlord despite being Notorious as shownBy Government andA ombudsman's recent investigations showing otherwise and, I thoughtRachmanism had been outlawed In the United Kingdom in the 1960sBut appears to be thriving within This Wealthy and Highly paid OrganisationUnder the guise of being Non profit who pay Directors obscene salaries Considering complaintsOf poor Service residentsAnd purchasers Obtain with staff refusing to provide what they areLegally “ supposed to ? “ asClearly Shown by Trustpilot and OtherEvidential Resources available In The Public Domain.Take Away their Tax Status and make them pay tax is ONE Solution Kier Starmer ?And watch themDirectors and managers heading for the Hills in search of “Another CASH COW” funded by tax Payers ! ! If they were a private company they would Close Down based on results And A Legal Vote / Investigation of Residents experience of many many years
Robbie · 13 August 2024
Agent replied · 22 October 2024
Hi Robbie,Thank you for taking the time to leave us another review.We’re truly saddened to learn or your continued dissatisfaction with us and we sincerely apologise if we’ve failed to meet your expectations.We would very much love to have the opportunity to help and discuss your concerns in more detail with you. To help us achieve this, we previously kindly invited you to email us at lqdirect@lqgroup.org.uk with ‘Trustpilot’ being used as your email subject.Please feel free to reach out to us at anytime and it’ll be our pleasure to do our best to help with any worries or concerns you may have.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotThings have gone from bad to ridiculous…
Things have gone from bad to ridiculous with regards to our communal gardens. Despite paying for this through our service charge, the promise of fortnightly visits from the grounds maintenance contractor hasn't happened. It's been five weeks since they cut the grass & managed the shrubs here. Lawns are overgrown with buttercups, weeds and tree saplings. Shrubs are just as neglected. Shameful that the Estate Services Team have allowed our grounds to get so run down. Complaints aren't followed through. New buyers beware. About to write to my MP.
Daryll · 13 August 2024
Agent replied · 22 October 2024
Hi Daryll,Thank you so much for your review and for raising your concerns regarding the communal ground’s maintenance.We’re saddened to learn the situation has progressively got worse and we appreciate why this would be a worry for you too. We’re also disappointed to hear this service has fallen short of expectations to which we offer our sincerest apology for any upset this has caused.We’d very much love to have the opportunity to further investigate this matter with our Neighbourhood team, as well as look into how your complaint is progressing.To help us achieve this Daryll, we kindly invite you to email your details and concerns to us at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is mentioned in the subject line of your email. As soon as we have all the information we need to be able to help you, our dedicated team here will gladly offer further assistance in helping you resolve this matter.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotAttacked transgeder tenant who is beimg…
Attacked transgeder tenant who is beimg psychologically tormented by other residents. At risk of serious attack, ruined mh health living here. I would not been allowed nhs surgery for my physical health because doctors deemed my living conditiobs too unsafe. L&Q did nothing to help. A month after attack I got one call telling me they would call me next week - never did. The person who did it to me should be evicted 9n the spot. What is this? Abuse of voulnerable! How dare you?!
Agata · 10 August 2024
Agent replied · 22 October 2024
Hi Agata,Thank you for taking the time to leave us a review and for raising your concerns with us here.We’re deeply sorry to hear about your experience with another resident, we certainly sympathise with you, and we can imagine this would be an upsetting experience for you too. It's unacceptable that you've been subjected to such treatment, we take all reports of harassment and violence seriously and we apologise profusely if we’ve failed to provide you with the help and support you hoped to receive from us. We encourage you to reach out to us directly so we can further discuss this matter in more detail with you. If you’re not already in touch with us, you’re more than welcome to email your details and concerns to lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our pleasure to arrange for a dedicated staff member to contact you.Many ThanksCustomer Service Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
