L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Christopher,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction.We apologise profusely for the inconvenience caused by the lack of contact, we appreciate the frustration and disappointment this causes too.We would be more than happy to investigate this matter further and assist you in resolving the issue.To assist us in this process, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will gladly help put right what went wrong.We hope to hear from you soon 🙂Many Thanks,Customer Service Team

Hi DarrenWe are absolutely thrilled with your 5 star review and acknowledgement of our professional process. We always aim to deliver a fantastic experience and your feedback is important to us. Many Thanks Customer Service Team

Hi Christine,Thank you very much for your fabulous review!We're over the moon with your kind words; you've certainly made our day 😊We hope to be of help and assistance again soon.Many Thanks,Customer Service Team

Hi Sreenath NS,Thank you for taking the time to leave us a fantastic 5-star review!We are delighted to hear that you found our product accessible and easy to use. Your feedback means a lot to us as we are committed to providing user-friendly experiences.We can't wait to assist you again in the future! 😊Many Thanks,Customer Service Team

Hi Samantha,Thank you so much for leaving us a 5-star review!Your kind words about us and the positive relationship you also have with us truly means the world and we’re thrilled you find us very responsive and understanding.We understand that waiting for repairs can be frustrating, we feel the annoyance this may cause as well, but rest assured we strive to address all repairs at our earliest opportunity. In the meantime, we'll continue to work on improving our response times to ensure our residents experience a much more smooth and efficient service.It really is lovely to hear of your positivity, and we look forward to helping you again…. hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi Vien,Thank you so much for your 5-star review! 😊We're delighted you had a positive experience with Kayley. We appreciate your kind words and we'll be sure to pass along your comment too.Your feedback certainly helps us to understand the amazing work Kayleigh is doing for our customers and residents, so a huge thanks from us for sharing this with us.Customer Service Team

Hi Matu,Thank you so much for taking the time to share your recent experience with us.We're thrilled to hear that you had a positive experience and that you found our service to be quick and helpful. We'll gladly share your feedback with the team that handled your enquiry.Many thanks again for sharing this with us. Your feedback is truly appreciated, and we look forward to helping you again 😊Customer Service Team

Hi Mizan,We're sorry to see that you've left us a 1-star review, and we offer our sincere apologies if the service you received from us didn't meet your expectations.If there's anything we can do to help make things right, we'd love to hear from you. Please feel free to reach out to us anytime at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject), and it would be our pleasure to arrange for our dedicated team to contact you.Many Thanks,Customer Service Team

Hi Hillz,Thank you so much for sharing your recent contact with us.We're pleased you've had a 4-star experience and your enquiry was handled promptly too. This is certainly the kind of service we always aim to achieve, and we're delighted we've fulfilled your expectations.A huge thanks from us again, and we look forward to helping you again soon 😊Customer Service Team

Hi Customers,Thank you so much for expressing your thoughts and feelings with us.We would like you to know that although we haven't quite delivered the service you hoped to receive from us, we still value your review.Your feedback certainly helps us to understand when things are not going well so we can work with you in finding a resolution.If you have any specific concerns that may be bothering you at this moment in time, please do let us know. It will be our absolute pleasure to help, and we can be reached by email at contact@lqgroup.org.uk. It will be most helpful to us as well if 'Trustpilot' is used as your email subject on this occasion.Please reach out to us at any time, and we'll be sure to do our utmost to help 😊Many Thanks,Customer Service Team

Hi Joe,Thank you so much for leaving us a review.We're sorry to learn you've experienced delays in our service, and we apologise for the frustration and dissatisfaction this has caused.Your comments are still important to us, and we've certainly taken on board your feedback. It certainly helps us to understand where improvements may be needed to ensure our residents and customers have the best possible experience with us.In the meantime, if there's anything specifically you need help with, please do let us know by email at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team will be more than willing to help.Many Thanks,Customer Service Team

Hi Daniela,Thank you so much for your amazing review!We love that you're enjoying the service from us, and it certainly makes us proud to hear this too.Many thanks again for sharing this with us! We're looking forward to helping you again... hopefully sometime soon 😊Customer Service Team

Hi Marco, Your review is important to us, and we appreciate you taking the time to share your thoughts and feelings. We're extremely sorry to hear that we've failed to meet your expectations, and we sincerely apologise for any disappointment caused. If you're not already in touch with us and would like to speak to us in more detail about your review, we would love to hear from you and help with any concerns you may have. Please feel free to email your details to us at lqdirect@lqgroup.org.uk, and if you kindly ensure you mention ‘Trustpilot’ in the subject field of your email, this would be a great help too. Many Thanks, Customer Service Team

Hi Bolaji,Thank you so much for rating your experience with 5-stars! 😊We truly value your feedback and we're delighted to know that you had a great experience.We look forward to assisting you again in the future. Warm regards, Customer Service Team

Hi Ugo,Thank you so much for your fabulous review!Your kind comment has certainly made us smile, and we’re thrilled you’re loving the service from us.A huge thanks once again for sharing your experience; it’s very much appreciated 😊Customer Service Team

Hi Paulene,Thank you for leaving us a positive review.We're extremely grateful for your feedback and we're thrilled to see that you've rated us so highly.It's always a pleasure to help, and we hope we can be of assistance again soon 🙂Many Thanks,Customer Service Team

Hi Helen,Thank you for leaving us a 5-star review!We're thrilled to hear that your recent contact with us went well and that you were satisfied with the promptness of our repair service.Your feedback truly means a lot to us, and we're delighted to learn that you had a positive experience.It's always a pleasure to help, and we're looking forward to assisting you again soon 😊Many Thanks,Customer Service Team