5/5
Many thanks
Agent replied Β· 22 October 2024
Hi Abdelatif,Youβre most welcome and itβs our pleasure to provide you with an excellent service.Weβre looking forward to helping you again soon πCustomer Service Team
Trusted Agent profile Β· Newham
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1,536 reviews across 2 platforms
29-35 West Ham Lane, London, E15 4PH, Newham, E15 4PH
L&Q's office in Newham, at 29-35 West Ham Lane, is rated 3.0 out of 5 across 1,536 reviews on two platforms, including 319 Google reviews rated 1.8.
Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
Many thanks
Hi Abdelatif,Youβre most welcome and itβs our pleasure to provide you with an excellent service.Weβre looking forward to helping you again soon πCustomer Service Team
5/5
Job well done
Hi Mr Eastman,Thank you so much for your awesome review! πWe absolutely love your feedback and weβre super proud of our staff for doing an amazing job.This is truly fantastic and a huge thank you for sharing this with us too.Many ThanksCustomer Service Team
4/5
Engineer was punctual and swift
Rating only, no written review.
Hi Alain, Thanks for taking the time to share your positive experience with us. We highly appreciate your feedback. We are pleased to hear that you found our service efficient and friendly. Many Thanks Customer Service Team
5/5
Very quick response
Hi Consumer, Great to see your 5 star review!πThank you for acknowledging our prompt responses. We're here to assist you further if you need anything else. Many Thanks Customer Service Team
1/5
Left report in my submission
Rating only, no written review.
Hi Ertough, Thank you for reaching out and posting a review. We understand that you're experiencing some difficulties and dissatisfaction, and we truly apologise for that. We're always keen to provide the best possible service, however, without more specific information about your concerns, it's difficult for us to provide the right advice. For us to assist you more effectively, we'd like to invite you to share additional details about your situation. Could you please email our dedicated team at lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header. Every piece of feedback counts and helps us to enhance our services. We greatly appreciate your understanding in this matter and look forward to hearing from you soon. Many Thanks Customer Service Team
5/5
Rating only, no written review.
1/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Come out and do repairs quiet quick .
Rating only, no written review.
Hi Catherine,Thank you very much for sharing your experience with us.We love that you're loving our repairs service; our maintenance team truly are amazing and itβs so nice to see youβre given them the full 5-stars too.It's with pleasure to help you Catherine, and we hope we can be of assistance to you again soon πMany ThanksCustomer Service Team
1/5
Rating only, no written review.
1/5
Rating only, no written review.
5/5
He was very good π
Hi Trevor,Absolutely brilliant! πThank you so much for your feedback and for rating your recent experience so highly too.We're looking forward to helping you again.... hopefully sometime soon.Many ThanksCustomer Service Team
1/5
Rating only, no written review.
1/5
Rating only, no written review.
1/5
The issue was not resolved
Rating only, no written review.
Hi Justin,Thank you so much for leaving us a review.Weβre so sorry to hear this has happened and weβd very much love to look into this matter for you.If further help is needed to resolve this, please kindly let us know by email at lqdirect@lqgroup.org.uk (with βTrustpilotβ as the email subject) where itβll be our pleasure to work with you in finding a resolution.Many Thanks Customer Service Team
5/5
Job well done
Hi Consumer, Thanks for the 5 Star review!πWe're happy to hear you think it was a job well done. Your positive comments mean so much to us. Speaking of a job well done, we find your 5 star review highly rewarding. Once again thank you for your recognition and taking your time to leave us a review. Many Thanks Customer Service Team
3/5
Rating only, no written review.
4/5
Rating only, no written review.
5/5
I am very happy with all
Rating only, no written review.
Hi Sharon,Thank you so much for leaving us a review!We're delighted you've had a great experience and you're happy with the service you've recently received from us.Your feedback is much appreciated, and we hope we can help you again soon.Many ThanksCustomer Service Team
5/5
Thanks for the rapid response
Rating only, no written review.
Hi Richard, We love to see the green 5 stars. You're more than welcome we're always happy to help. Many Thanks Customer Service Team
5/5
Rating only, no written review.
5/5
Is a good service.
Rating only, no written review.
Hi Sandra,We welcome your review, and we thank you for rating L&Q with 5-stars!Weβre so pleased youβre loving the services we deliver; it certainly makes us proud to hear this too.Many thanks for your feedback and we're looking forward to helping you with your next enquiry πCustomer Service Team
5/5
Good customer service and customer care
Rating only, no written review.
Hi,Thank you for your review!Your kind words mean the world to us and we're over the moon to know you're loving the service and customer care we offer.Your feedback has truly made our day and it's our pleasure to be able to offer such amazing service.We're looking forward to helping you again soon πMany ThanksCustomer Service Team
5/5
Service carried out as expected.
Rating only, no written review.
Hi Christine,Thank you so much for your review!It's great to hear all went well with your appointment and we would like you to know we're appreciative of your feedback too.Many thanks for sharing this with us and we very much look forward to helping you again soonπCustomer Service Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
L&Q's Newham office has 1,536 reviews across two platforms: 319 on Google, 1,217 on Trustpilot (across the whole business).
L&Q Pre-Owned Shared Ownership Homes is rated 3.0 out of 5 across all 1,536 reviews, and 1.8 out of 5 on Google from 319 reviews.
L&Q Pre-Owned Shared Ownership Homes, 29-35 West Ham Lane, London, E15 4PH, Newham, E15 4PH.