Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe situation was resolved so quickly
The situation was resolved so quickly, recognising my disabilities. Excellent!
Miss · 28 November 2023
Agent replied · 22 October 2024
Hi Susan,Thank you so much for your fabulous review!It's so nice to learn you've had a wonderful experience and you've rated your recent contact as excellent. We're so happy this is the kind of service you've had, and it'll always be the kind of service we aim to deliver to you.Many thanks for sharing this with us and we look forward to helping you again, hopefully sometime soon 🙂Customer Service Team
★★★★★ 1/5
GoogleAn absolutely incompetent bunch! And to say the service is atrocious is generous. All the staff read from scripts, they might as well subcontract the contact centre to the Far East as it would give them a better chance of actually delivering. East Thames use Interserve as one of their main contractors. Those who have interacted with interserve will know just how skilled their workforce is. A substandard RSL working with a substandard contractor!
Oliur · 27 October 2017
★★★★★ 4/5
TrustpilotI always have a good experience with…
I always have a good experience with the L&Q staff
Ms · 24 November 2023
Agent replied · 22 October 2024
Hi Angela,We welcome your feedback, and we thank you for your 4-star rating too.We’ve absolutely loved reading your review and your heartfelt comment truly means a lot to us too.We’re so pleased you’re loving the services we deliver; it certainly makes us proud to hear this 😀In the meantime, we're looking forward to helping you again, hopefully sometime soon.Many ThanksCustomer Service Team
★★★★★ 1/5
GoogleAwful after care service. Passed on issues about a new property before we moved in. 4 months later none of the issues have been dealt with and just get passed pillar to post. Complaints aren’t dealt with and ignored. Awful service all round.
Gary · 26 October 2023
★★★★★ 5/5
TrustpilotThank You
I queried, they reponded, they solved -all like clockwork. Thank You
Anders · 23 October 2023
Agent replied · 22 October 2024
Hi Anders,Thank you so much for your 5-star review!You're most welcome and it's always a pleasure to help😊It certainly sounds as though you've had a great experience and everything well from start to finish which is fantastic!Many thanks again for your feedback it truly means the world to us.Customer Service Team
★★★★★ 5/5
TrustpilotHave never had a bad experience with…
Have never had a bad experience with L&Q. Always helpful and friendly staff.
Marietta · 27 August 2023
Agent replied · 24 December 2024
Hi Marietta,Thank you so much for your 5-star review!It makes us so happy and proud to read such amazing feedback and it's always with great pleasure speaking with you too.We honestly value your review, and we look forward to being of help to you again soon 😀Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotFriendly and Helpful
the agent understood what i needed and delt with it in a timely way
John · 26 July 2023
Agent replied · 22 October 2024
Hi John,We are grateful for leaving us a review and pleased the Customer Service Advisor was understanding and able to swiftly help you. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotI have regular gas safety checks and…
I have regular gas safety checks and they are always thorough
Kathryn · 11 October 2023
Agent replied · 22 October 2024
Hi Kathryn,Thank you so much for leaving us a review!We welcome your feedback as it's reassuring for us to know that our gas contractors are fulfilling their duties to a high standard.Many thanks again for sharing this with us and we look forward to helping you again soon 😊Customer Service Team
★★★★★ 5/5
TrustpilotRepaired leak came quickly after i…
Repaired leak came quickly after i reported it
Christine · 18 December 2023
Agent replied · 24 December 2024
Hi Christine,Thank you for your 5-star review!We’re delighted you had a good experience and our plumber managed to repair the leak so quickly for you.We really do welcome and appreciate your feedback as it certainly helps us to understand what a fab job our maintenance team are doing.We hope to be of assistance to you again soon, in the meantime we send you our warmest wishes for Christmas 😊🎄Customer Service Team
★★★★★ 1/5
GoogleHallway ceiling collapsed last night. Emergency service came out. Now no one coming out today to sort it. Leak still going on.
Stephanie · 1 November 2024
★★★★★ 5/5
TrustpilotMrs Anna McDonald
Good customer service
Annakay · 20 March 2024
Agent replied · 24 December 2024
Hi Anna,We welcome your feedback, and we thank you for your 5-star rating too 😀We’re so pleased you’re loving the service we deliver, and it certainly makes us proud to know you have a wonderful experience when contacting us.Hopefully we can be of assistance again soon and we’re very much looking forward to helping you.Many ThanksCustomer Service Team
★★★★★ 1/5
Googlei have a outstanding repair in my bathroom for over 1 years ,this company is crazy, they keep on canceling appoinments. The staff are lazy and keep making mistakes and you have to keep chasing them, they take ages replying your queries and never pick up the phone and you have to leave messages, They never improved over the years, the service got worse !!
Muhammad · 11 January 2021
★★★★★ 5/5
TrustpilotVery happy with the speed from l&q in…
Very happy with the speed from l&q in doing my repair to the bathroom thank you.
Mick · 26 April 2023
Agent replied · 22 October 2024
Hi Mick,Thank you very much for your 5-star review!We're delighted you've received amazing service from our maintenance team and we're so pleased you took time out to let us know about your recent experience with us too.Your feedback is much appreciate Mick, and many thanks again for sharing this with us 😊Customer Service Team
★★★★★ 5/5
TrustpilotThe Issue of kitchen window reported on fb messenger team. Appt was arranged for Milá to come out and measure the window. Only waited 2 weeks for the new window to be fitted I've always had L&Q
Excellent Service by L&Q and Mila
Marietta · 4 January 2024
Agent replied · 24 December 2024
Hi Marietta,Thank you for your amazing review!We're delighted your recent experience with Mila went well and we're over the moon to know you're loving the service we deliver too.Many thanks again and we can't wait to help you with your next enquiry or repair😀Customer Service Team
★★★★★ 5/5
TrustpilotI moved into property Dec 22 and I've…
I moved into property Dec 22 and I've found l &g excellent communication and advice superb repairs done quickly
Anne · 5 January 2023
Agent replied · 22 October 2024
Hi Anne,Thank you very much for your amazing review!It's always nice to hear of the great service we're delivering, and we're chuffed to learn you've received excellent communication from us as well as repairs being dealt with promptly.Your review means so much to us and if you need us for anything else, we'll be sure to provide the same level of service again.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotAnd the recent correspondence regarding…
And the recent correspondence regarding ongoing matters of inconsideration and historic 'residents getting away with it'....proves why so many of us, turn to social media!
Blackbutterflai · 30 August 2024
★★★★★ 1/5
GoogleCalled emergency repairs because got flooded by l&q workers who has office above my flat... was told someone gonna come in 4 h. Nobody showed up !
Jane · 27 July 2024
★★★★★ 1/5
GoogleLook how there left the house after they removed the asbestos unacceptable this is a crime and agenst health and safety they didn't even cover the door properly, this is going to the high court
George · 28 February 2024
★★★★★ 5/5
Trustpilotgood at his job was clean and…
good at his job was clean and presentiable
John · 28 October 2023
Agent replied · 22 October 2024
Hi John,Thank you very much for your 5-star review!We’re thrilled to hear your recent visit went well and our operative done a good job. This is exactly how we expect our operatives to be so thank you for sharing this with us, it’s much appreciated 😊Customer Service Team
★★★★★ 1/5
TrustpilotI need help/support to downsize
I need help/support to downsize. I am told that I am priority but have heard nothing for many months. This is not helping my mental health.
Joy · 3 February 2022
Agent replied · 22 October 2024
Hi Joy,Thank you so much or your review.We really appreciate you sharing your concerns with us and we're sorry learn you've not heard anything from us for such a long time. We'll be more than happy to help and provide you with the support you need Joy and we kindly request you contact us by email so we can arrange this for you.Feel free to email your details to us, along with your full address so we can arrange for a dedicated team member to contact you. We can be reached at lqdirect@lqgroup.org.uk and we request 'Trustpilot' is in the subject line of your email too.Many ThanksCustomer Service TeamWe appreciate
★★★★★ 5/5
TrustpilotThe gas engineer was very polite person…
The gas engineer was very polite person and arrivedOn given time and called before coming to do the service.thanks.
Asvir · 6 December 2022
Agent replied · 22 October 2024
Hi Asvir,Thank you so much for your 5-star review and for sharing your recent experience following a Gas Safety Inspection.We're so pleased our contractor delivered an amazing service and we'll be sure to share your positive feedback with them.In the meantime, if there's anything else we can do to help, feel free to reach out and it'll be our pleasure to do our best for you.Many ThanksCustomer Service Team
★★★★★ 1/5
GoogleL&Q are 100% incompetent on everything they do. My whole estate is angry with them. Something major needs to be done as they are failing their tennants big time. PLEASE DONT BUY A HOUSE FROM THEM. YOU WILL REGRET IT
Carrie_on_larkin · 26 October 2023
★★★★★ 5/5
TrustpilotThe workmen where lovely & friendly
The workmen where lovely & friendly Put me at ease
Mrs · 5 September 2023
Agent replied · 22 October 2024
Hi Mrs Susan Farrell,Thanking you so much for the 5 stars. We'll make sure this is fed back to the Team. Many Thanks Customer Service Team
★★★★★ 1/5
GoogleA friend of mine passed away. L&Q have continued to invoice. The solicitors for executors contacted L&Q to tell them. Email evidence that it was received. When executor contacted them regarding paying for bill,they would not accept payment saying they don't know about his death. Awful organisation. Insensitive and incompetent. Given 1 star as no option to give 0
Orient · 26 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.