Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 1/5
Googleideally I would give a minus rating but it is not available. Despite being a leaseholder and despite making complaints about the communal gates/doors being broken for over a year I always get the same answer "the repair job is with contractors" hence just pass the buck and do not ever repair anything. Also their housing managers resign after 4 months as they cannot themselves stand East Thames because they are so bad. In the last 18 months I have seen 5 different Housing Managers resign!!! The council has informed me however East Thames are refusing to pay for the repairs because they do not want to spend any money - why am I paying service charges!!?? Worst Housing Association/Landlord ever! AVOID EAST THAMES AT ALL COSTS!!!
Haroon · 27 October 2017
★★★★★ 1/5
GoogleThe worst landlord ever. Repairs are always botch jobs when they do bother doing the job otherwise 9/10 times they turn up and have a look at the problem to then turn around and say the elctrician would have to come in to fix it or the plumber needs to come in etc... the excuses are endless. Eventually when you do put in a complaint regarding their service they ignore it completely and even ignore emails and calls chasing them for a status on the complaint put forward.
I would give 0 stars if it were possible.
Muhim · 27 October 2017
★★★★★ 1/5
GoogleHorrid Company. Never turn up for appointments at times. Repairs staff are rude and despite getting names nothing is done. Have serious medical conditions and need help with neighbour issues and the housing officers never return emails or calls and ignore me so I'm trapped in a place and I'm very unsteady and sick and alone. My complaints go unanswered and I'm told I'm uncooperative which I'm not. Will keep enduring to be placed in a safe quiet place and be looked after correctly by them. Awful people. Make me more unwell.
Cheryl · 27 October 2017
★★★★★ 5/5
TrustpilotVery swift and responsive
Zainab · 24 July 2024
Agent replied · 22 October 2024
Hi Zainab, We appreciate your 5 star rating! Providing a quick and efficient service is what we consistently aim for, so we're so happy to hear this has been your experience with us. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotInappropriate service charges for basic…
Inappropriate service charges for basic service.
GEORGI · 23 August 2025
★★★★★ 5/5
TrustpilotQuick on time all sorted great guy…
Quick on time all sorted great guy thank you
Customer · 18 April 2024
Agent replied · 22 October 2024
Hi Customer,Thank you so much for your 5-star review!🙂We’re so happy to learn your recent experience was a good one. It’s always nice to hear of the fantastic work our operatives do so we really do appreciate your feedback.Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotWas given a date for repair then a text…
Was given a date for repair then a text to tell me he was on the way, good job done
Debbie · 8 August 2023
Agent replied · 22 October 2024
Hi Debbie,We’re so grateful you’ve taken time out to share your recent visit with us.Your feedback means a lot to us as it helps us to understand what an amazing job our contractors are doing whilst in our resident’s homes.Most importantly we’re over the moon that you were kept informed and you’re happy with the completed repair.Many thanks again Debbie! We look forward to being of help to you again in the foreseeable future😊Customer service Team
★★★★★ 5/5
TrustpilotGas safety check
Great service thank you
Lee · 12 July 2024
Agent replied · 22 October 2024
Hi Lee, We really appreciate the 5 star review. Your kind words have truly brightened our day! We're made up that the service impressed you, as having the gas safety checks carried out is so vitally important. Your support doesn't go unnoticed. Many Thanks Customer Service Team
★★★★★ 3/5
TrustpilotThe company and the customer service…
The company and the customer service advisors are very helpful, kind and considerate.
Premchand · 19 January 2024
Agent replied · 22 October 2024
Hi Premchand,Thank you very much for sharing your thoughts with us.We’re chuffed to hear of your positive experience. It’s always with great pleasure to help and we look forward to providing you with the same level of service again😊Many ThanksCustomer Service Team
★★★★★ 1/5
GoogleRubbish service. I pay over £300 for rent and the repair don't get fixed, say that it's on us to do everything! like it's not even our house!!! never even contacted us when they came to "fix" our pipes, which were not even broken in the first place. wasted our time, even though we had plans they wasted 2 hours of our time, and when we emailed all they said was "sorry", sorry is not good enough! been over 14 years in this house and not once have we had anything re-done, the floor is sinking which they say it isn't, disgraceful! Never even reply to their letting's email address. repairs teams is rubbish and customer services is even worse. overcrowded yet they do not care. FIX YOURSELVES!
Salwa · 27 October 2016
★★★★★ 5/5
TrustpilotProfessional ,competent and friendly service !…
Professional ,competent and friendly service ! Thanks a lot.
Mr · 8 April 2024
Agent replied · 22 October 2024
Hi Mr Ziolkowski,Thank you so much for your fabulous review and for letting us know how your recent experience went for you.It makes us happy and proud to know you've had the best possible experience and it's certainly the kind of service we always aim to deliver too 😊We're looking forward to helping you again soon, so feel free to let us know if there's anything else we can do for you.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotThe best housing association
I feel this is the best housing landlord I have known, they always answer my questions and I feel that I am really informed
Ola · 3 April 2023
Agent replied · 22 October 2024
Hi Ola,Thank you very much for your feedback and for rating L&Q with 5-stars!We're truly overwhelmed by your amazing review and it's always with great pleasure to help you with your enquiries.Your review means so much to us and it certainly helps us to understand the areas we're doing well in, so thank you once again for sharing your thoughts with us.We'll always be here for you and we look forward to speaking with you again soon.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotVery good service not waiting too long…
Very good service not waiting too long very nice joiner too
Eileen · 21 June 2025
★★★★★ 5/5
TrustpilotHe arrived on time and checked…
He arrived on time and checked everything.
Thomas · 12 May 2024
Agent replied · 22 October 2024
Hi Thomas,Thank you so much for sharing your experience with us 🙂We’re delighted you’ve had the best possible experience and it makes us happy to know our engineer/operative arrived on time and was thorough in his work too. Your feedback means a lot to us and it’s certainly the kind of service we’ll always aim to deliver to you.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotL and Q have been a totally horrific…
L and Q have been a totally horrific experience that I wouldn’t wish on my worst enemy. Unhelpful rude liars.
Kerry · 21 July 2023
Agent replied · 22 October 2024
Hi Kerry, We're really sorry to read that you feel this way about the service you have received from us. We try to be as helpful as we can be and would really like to try to get to the bottom of any problems you are having. If you could email our Customer Service Team via lqdirect@lqgroup.org.uk please use 'Trustpilot' as your subject header and more information as to what's going on and we can assure you we'll be as helpful as possible. Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotI guess we have to solve our own repairs
I have been sent instructions on how to solve the problem but I don't understand them. I will have a go but not happy
Samantha · 23 March 2023
Agent replied · 22 October 2024
Hi Samantha, We appreciate you leaving us a review to highlight your concerns. Certain repairs in the home are the residents own responsibility but we are always more than happy to help you and give more advice if you should need it. You can contact our Customer Service Team via lqdirect@lqgroup.org.uk and please use 'Trustpilot' as the subject header and we'll be on hand to assist you further. Many Thanks Customer Service Team
★★★★★ 3/5
TrustpilotThey keep saying things are taking a…
They keep saying things are taking a while due to the takeover. Surely everything should have already been in place before takeover
David · 17 May 2023
Agent replied · 22 October 2024
Hi David,Thank you ever so much for taking the time to leave us a review.Your feedback means everything to us and we're so sorry to hear there appears to be a delay with something that may be bothering you.With any major changes within an organisation and despite the amount of time and planning that goes into the change, hiccups and teething problems will always occur, but we aim to keep any delays or disruption to our services as minimal as possible.We are of course here for you, and we’re more than happy to help should you need assistance from us. Please let us know by contacting us through any channel of your choice or by emailing our dedicated at lqdirect@lqgroup.org.uk. If your preferred choice is to contact us by email, we kindly request 'Trustpilot' is used as your email subject as this information is most helpful to us as well.Many ThanksCustomer Service Team
★★★★★ 1/5
GoogleTerrible housing association - they raise the rent massively every year and their customer service is absolutely shocking - as a resident of 2 years I cannot wait to not have to deal with them anymore.
David · 27 June 2024
★★★★★ 5/5
TrustpilotAbout my gas safety checks I have no…
About my gas safety checks I have no complaints it was a good complete job well done.
Mick · 24 September 2023
Agent replied · 22 October 2024
Hi Mick,Thank you for sharing your recent experience following a visit with our gas contractor.It makes us happy to hear you have no complaints and your visit went well. This is most certainly the kind of service we expect our residents to receive, and it helps us to understand what a fantastic job our contractors are doing whilst in our residents homes too.Many thanks again😊Customer Service Team
★★★★★ 1/5
GoogleWould give less if I could, dirty sods are unprofessional and useless any sort of thought or anything that causes them to come to mind is the most depressing and painful feeling they make me hate myself for doing business with them
Tom · 28 February 2024
★★★★★ 1/5
GoogleWe moved out in May, but only received our deposit back in July. Our property manager (Simona Greckaite) kept ignoring our emails and the whole situation (being owed over £2,000) caused us huge distress.
Nahuel · 27 July 2024
★★★★★ 1/5
GoogleVery poor customer service try to contact no one answered the phone and very bad service to repair. Try to repair something takes so long. To fix for you 0 Customer Service.
Alan · 26 August 2024
★★★★★ 5/5
TrustpilotNot along wait
Not along wait, very pleasant engineer, quick job,No mess a
MRS · 21 February 2024
Agent replied · 22 October 2024
Hi Linda, Thanks for the 5 stars!A job that is completed by such a pleasant engineer quickly and efficiently makes us beyond proud of the team. 😊Many Thanks Customer Service Team
★★★★★ 1/5
GoogleWow! I have lost count on the time that I wasted on this organisation!
I am still waiting to hear back regarding our Service charge final deficit balance of 2023/24...?
David · 25 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
