Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilotterrible service delays communication
Mr · 22 August 2024
Agent replied · 22 October 2024
Hi Stuart, Thank you for reaching out and sharing your feedback. We're truly sorry to hear about the service delays and communication issues you've faced. It's disappointing to us as we strive to provide a prompt and efficient service to all our customers. We'd really appreciate the opportunity to learn more about your experience so we can work on improving things. If you could please reach out to us at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header, our dedicated team will do everything we can to address your concerns and make things right. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotThank you
Thank you for listening and coming to replace my door…
Jozie · 8 May 2024
Agent replied · 24 December 2024
Hi Jozie,It's with great pleasure and you're most welcome too 😊We're looking forward to helping you again, hopefully at some point soon.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotAbusers of disabled tenants!
Abusers of disabled tenants!90% + members of staff ARE MORALESS JOBSWORTHS!!!!
Bradleah · 17 April 2024
Agent replied · 22 October 2024
Hi Bradleah,Thank you for taking time to share your thoughts with us and although you've left us a negative review, we'd like you to know we still value your feedback.We're truly saddened to hear you feel this was and we can honestly say such behaviour towards our residents will not be tolerated under any circumstances.We appreciate at times things do go wrong but we're always willing to discuss anything that may be of concern as well as working with you in finding a resolution.If of course we can be of further assistance, please do let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to arrange for our dedicated team to contact you.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotThey never listen or act quick enough
Sharon · 24 June 2024
Agent replied · 22 October 2024
Hi Sharon, Thanks for sharing your review with us. We're sorry you feel we haven't listened to you or acted quick enough. We have a fantastic team here, and we're confident we can put things right if you contact us. You can email lqdirect@lqgroup.org.uk using 'Trustpilot' in your header, and we will do our best to turn things around. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotEasy visit nice person quick and easy…
Easy visit nice person quick and easy to do with no problems
Beverley · 20 March 2024
Agent replied · 24 December 2024
Hi Beverley,Thank you so much for rating your recent experience with 5-stars!It sounds like everything went perfectly for you and we're delighted you're happy with the service received too.Your feedback is valuable to us so many thanks for sharing your visit with us today. We hope we can help you again soon😊Many ThanksCustomer Service Team
★★★★★ 1/5
GoogleIf you live in a property run by these imbeciles - may god help you. The most pathetic contact center in the modern world. You call one day and speak to a team then the next day some other company in some other part of the country answers, with no connection to what you called about. You get passed between several teams, put on hold for ages, then get told there is no record of what you called about and they make you feel like you have done something wrong! The staff themselves are OK - what I refer to as IMBECILES are the ones who run the place. They all need to be sacked.
Niaz · 27 October 2018
★★★★★ 1/5
GoogleEast Thames Housing Association, violate the very principle of equality by giving greater weight to the interests of its own staff members. As a tenant for five years, my rights have been violated and I feel busticated.
The house, that I have the misfortune of inhabiting. Is very old and is in need of major repairs. It smells because of the rising damp and my son and I get ill because of it. Moreover, there's not enough insulation in the loft area, the windows produce so much condensation, it makes the floors wet. And in the winter, the wooden doors expand due to the cold air.
I have complained about this, but pompous pedantic East Thames seems to do what they do best; ignore and hope you go away, so that they can have their champagne lunches. As for the staff, I have met a few that are understanding. But the majority of the staff have this Sisyphean cruel streak, proving that morality counts for nothing when it clashes with self-interest.
Richard · 27 October 2018
★★★★★ 1/5
TrustpilotFeatured on BBC News L&Q
It's good to know that it's being made public.... NATIONWIDE....that you are a disgrace.... pretty much what I've been saying for years!How you have treated that vulnerable resident is disgusting... but I'm not surprised.
Blackbutterflai · 14 September 2024
★★★★★ 5/5
TrustpilotElectrical
Contractors polite and helpful
Ms · 12 August 2024
Agent replied · 22 October 2024
Hi Ms Frontin,Thank you so much for the 5 star review 😊It's great to read you're happy with the service you received and this certainly makes us really happy.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotGas engineer was very polite and…
Gas engineer was very polite and efficient.
Carol · 21 June 2024
Agent replied · 22 October 2024
Hi Carol,Thanks for leaving us a 5 star review!It's great to know the gas engineer was able to provide you with a polite and professional service, as we really value that type of service. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotDon’t Ask about repairs
As a tenant of over 18 years LQ look brilliant in their brochures and booklets but whenit comes to tenemants and repairs etc .... god help you.Just enduring a kitchen refurb and no wished I have never agreed to itMess etc is part and parcel of any upgrade and is accepted however workmen taking over your home until up to 9pm at night with the noise the dust is totally wrong The shoddy workmanship and lack of any communication and the fact you ( the tenant) don’t seem to count for anything .Think long and hard and be careful what you wish for .Have had live wires hanging down for 5Days no .Work just left unfinished , the worst paintjob I have ever seen and no respect for us at allWhat a waste of money all the new fittingsNow coatedWith paint .... sorry who’s money is it ?Being fair the guys all have just one day to get I and put , I suspect this adds to theOverall reason why it’s such bad work Remember you will have to live with it .If I could I wouldRate them nothing for repairs or the standard of work Good points They take their rent ontime
Mr · 25 September 2018
★★★★★ 5/5
TrustpilotLady explained all very well, and very patient
Very helpful and explained everything
Maria · 24 July 2024
Agent replied · 22 October 2024
Hi Maria, Thanks so much for your 5 star review!😊We're happy to hear you found our assistance helpful and everything was explained to your satisfaction. Remember, we're here should you need us. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotGreat engineer
Great engineer, good service
Gerhard · 9 August 2024
Agent replied · 22 October 2024
Hi Gerhard,Thank you so much for sharing your recent experience with usWe're delighted you had a positive experience, and it makes us happy and proud to know the engineer delivered a great service too.It's always with pleasure to read such amazing feedback like yours so many thanks once again for letting us know 🙂Customer Service Team
★★★★★ 1/5
GoogleAbsolutely disgusted at Staff at this office.Always hand complaints about management to the offender.Acompanied a friend to West Ham Lane.Her sister very neglected for 24 hours lead to Pneumonia which sent her early to her resting place.L and Q care was so serious a complaint so very serious was rejected by the Manager when she returned to this project.Now for a long while CareWatch incharge of care many times better.....
Michael · 26 October 2021
★★★★★ 1/5
GoogleIncredibly poor service, L&Q manages the building where we live , we often deal with 30 min waiting, no answers or not even acting on emergency situations, lifts have been broken for days and there is still no way to get a solutions or someone to answer the phone, you will only get angry neighbours with these people. Is anyone even reading their google reviews? Not sure they even care!
Gerardo · 26 October 2021
★★★★★ 3/5
TrustpilotCould do better
your response to my e-mail could have been quicker and the appointment dates are in a months time.
John · 25 October 2023
Agent replied · 22 October 2024
Hi John,Thanks for the 4 star review. We can assure you that we aim to respond to emails as quickly as we possible and we offer the soonest appointment available at the time of contact. We do prioritise urgent repairs and those for Health and Safety reasons which can mean a delay for other day to day works. If you need us for anything urgent then please do give us a call.Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotI was very happy with the results
Trevor · 10 June 2024
Agent replied · 22 October 2024
Hi Trevor,Thank you so much for leaving us a 5-star review! 🙂We're thrilled to hear everything went so well for you and you're happy with the outcome too.Many thanks again for sharing your recent experience with us and feel free to let us know if there's anything else we can help you with.Customer Service Team
★★★★★ 5/5
TrustpilotPhill from the sustainment team was…
Phill from the sustainment team was brilliant at helping resolve my housing issues.
Stevie · 14 February 2024
Agent replied · 22 October 2024
Hi Stevie,We’re so pleased you’ve taken time to share your experience with us.We honestly appreciate your kind words for Phil, and we love how he helped and supported you with your housing issues.This is most certainly the kind of service we aim to deliver and it’s reassuring for us to hear Phil delivered that brilliant service to you.Many ThanksCustomer Service Team
★★★★★ 1/5
GoogleWorst Housing Association ever! Me and my 3 children are being made to live in a property riddled with damp and mould, my daughter is allergic to it and my 1 year old son has asthma attacks due to it! They ignore me when i email them and just neglect us! Absolutely disgusting!! - *UPDATE* after posting this 7 months ago, me and my children are still being neglected by East Thames!!! I am ignored on a regular basis!
Ellie · 27 October 2018
★★★★★ 5/5
TrustpilotAbsolutely top class
Anne · 12 August 2024
Agent replied · 22 October 2024
Hi Anne,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotPhone call via communication
Bonnie · 26 July 2024
Agent replied · 22 October 2024
Hi Bonnie,Thank you so much for your review and for rating our services with 5 stars!We're over the moon to learn you've had a positive experience, and we can't thank you enough for taking time to let us know.We're looking forward to helping you again.... hopefully sometime soon😊Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotVery swift and responsive
Zainab · 24 July 2024
Agent replied · 22 October 2024
Hi Zainab, We appreciate your 5 star rating! Providing a quick and efficient service is what we consistently aim for, so we're so happy to hear this has been your experience with us. Many Thanks Customer Service Team
★★★★★ 1/5
GoogleOmg I thought it was just me having a constant bad experience with east Thames but in a way I feel relieved its not just me!!, I've been a tenant for 19 years and to be honest I regret ever excepting a property from them and wish I held out for a council property,
Their Repair's team are rubbish, missed appointments , nothing you report to repairs gets done even if you ring daily, I have so many unsettled repairs I would be here all day writing about it, in the end I have to complete them myself with my own money, I've fitted my own kitchen and bathroom, I'm now in dispute about my windows which are according to the survey they finally done in his own words "poorly fitted" windows and doors and another contractor saying "sub standard and security risk" fitted in 1990 I've been told they are not up for renewal until 2033 ,which will make them 43 years old, I'm not giving up !! Wish me luck with this one 😂😂
Sharon · 27 October 2017
★★★★★ 1/5
GoogleIf I could give a bit fat 0 then I would! Absolutely awful landlords! I have a list as long as my arm RE repairs that are still to be carried out, some which have been pending over a year, not to mention a neighbour upstairs that is running a drug house and causes constant disturbance, yet they are dragging their heels and doing the absolute least to improve the situation. I would never, ever recommend them to anyone wanting to rent a property, they are an absolute joke!
Jo · 27 October 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
