Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe staff doing the job professional…
The staff doing the job professional and did well
Kefalotse · 29 August 2024
Agent replied · 22 October 2024
Hi Kefalotse,Thank you so much for your kind words!We're thrilled to hear that you were impressed with our staff's professionalism and dedication. We strive to provide excellent service, and your feedback certainly helps us understand the amazing work our operatives are doing whilst in our residents' homes.We can't thank you enough for sharing this with us; it truly means a lot.We're looking forward to helping you again... hopefully sometime soon 😊Many Thanks,Customer Service Team
★★★★★ 4/5
TrustpilotIt was to look
It was to lookAt the radiators v old constant leaks 9 times been out, not up to current heating standards pipes too thin no radiator in kitchen etc
Christine · 24 July 2023
Agent replied · 24 December 2024
Hi Christine, Thanks for taking the time to raise a review with us. We understand that this must be really frustrating having leaks and lots of appointments with seemingly no resolution. If the boiler or radiators were beyond repair then the Contractor should be reporting this back to us. Please can you email your information through to lqdirect@lqgroup.org.uk using 'Trustpilot' as the subject header so we can look into the history of these repairs with a view to an update and get a resolution in place for you. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotK&T always do a great job
K&T always do a great job. Very professional and courteous.
Amanda · 11 August 2024
Agent replied · 22 October 2024
Hi Amanda,Thank you so much for leaving us a review following your recent experience with K&T.It's so nice to know you always receive an amazing service from them, and it's certainly reassuring for us to know they're delivering a high-quality service whilst in our resident's homes too.Many thanks again for sharing this with us, your feedback means so much and we look forward to being of assistance again soon 😊Customer Service Team
★★★★★ 5/5
TrustpilotIt was dealt with in good time and…
It was dealt with in good time and smoothly
Dean · 27 August 2024
Agent replied · 22 October 2024
Hi Dean,Thank you for rating your recent experience so highly!We appreciate your kind words and we're glad to hear that your experience was positive. We endeavour to provide an excellent service and we're happy to hear all went very well with your appointment.Many thanks again! 😊Customer Service Team
★★★★★ 5/5
TrustpilotK&T were very professional and had the…
K&T were very professional and had the job completed imminently.
Cherelle · 10 August 2024
Agent replied · 22 October 2024
Hi Cherelle J,Thank you so much for your amazing review!We appreciate your kind words and are thrilled to hear that you were satisfied with the professionalism and efficiency of our contractor. Most importantly we’re over the moon you experienced a 5-star service from them.We’re looking forward to helping you again soon, so feel free to let us know if there’s anything else we can help you with🙂 Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotEngineer arrived on time
Engineer arrived on time. Very professional and personable. Thank You.
Anders · 9 August 2024
Agent replied · 22 October 2024
Hi Anders,Thank you so much for sharing your experience with us 🙂We’re delighted you’ve had the best possible experience, and it makes us happy to know the engineer was polite and efficient too. Your feedback means a lot to us, and we look forward to delivering the same level of service again.Many ThanksCustomer Service Team
★★★★★ 3/5
TrustpilotThe engineer left a couple of things…
The engineer left a couple of things out of place
Alex · 9 August 2024
Agent replied · 22 October 2024
Hi Alex,Thank you so much for leaving us a review.We feel your frustration with the recent service you received and we're sorry to learn some things were left out of place. We work hard to ensure all our customers have a positive experience, and we're disappointed to hear that this wasn't the case for you. Rest assured we'll take your feedback into consideration as we continue to improve our services.In the meantime, if there's anything we can do to help we'd love to hear from you. We have an amazing team here and we're reachable by email at lqdirect@lqgroup.org.uk. You're more than welcome to reach out to us at any time and we kindly request 'Trustpilot' is used as your email subject on this occasion.Many ThanksCustomer Service Team
★★★★★ 3/5
TrustpilotI was an avid supporter but your…
I was an avid supporter but your turnover of staff and square pegs in round holes disappoint me. You really have to improve your Review Ratings.
Anders · 7 September 2023
Agent replied · 22 October 2024
Hi Anders,We welcome your review, and we thank you for taking time to express your feelings with us too. We’re so saddened to learn of your disappointment. We have a fantastic team here willing to do their best to help with all enquiries and they can be reached by email at lqdirect@lqgroup.org.uk. It’ll be most helpful to us as well if ‘Trustpilot’ is used as your email subject when contacting us in this way. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotEveryone was helpfull
Everyone was helpfull, all information given was clear.
Adam · 7 September 2024
Agent replied · 22 October 2024
Hi Adam,Thank you so much for your 5-star review! 😊We're so grateful for your kind words, and we're delighted to hear that you found our team helpful, and the information provided was clear. It's important for us to provide a positive experience, and we're glad that we were able to meet your expectations.Many thanks again for sharing this with us, it's much appreciated, and feel free to let us know if there's anything we can help you with.Customer Service Team
★★★★★ 5/5
TrustpilotOn time
On time. Friendly. Really nice guy. Respected our property
Wendy · 21 August 2024
Agent replied · 22 October 2024
Hi Wendy,Thank you so much for your review! 😊We’re delighted with your kind words and we’re glad to hear you had a positive experience. We’re passionate about the service we provide and always strive to deliver an excellent service, so we’re absolutely thrilled our contractor met your expectations and was respectful of your home too.We’re looking forward to helping you again, so feel free to let us know if there’s anything we can do for you.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotVery good and problem sorted out…
Very good and problem sorted out immediately!!!
Sheila · 23 September 2024
Agent replied · 22 October 2024
Hi Sheila,Thank you so much for your 5-star review! 😊We're thrilled to hear that you had a great experience and that the issue was resolved quickly. Your fabulous feedback is truly appreciated, and we will continue to strive for excellent customer service.We look forward to assisting you again... hopefully sometime soon!Many Thanks,Customer Service Team
★★★★★ 5/5
TrustpilotLQ do the checks yearly so I’m very…
LQ do the checks yearly so I’m very happy
June · 21 August 2024
Agent replied · 22 October 2024
Hi June,Thank you for rating our service so highly! 🙂We appreciate your positive feedback and we’re glad to hear that you are happy with the annual service you receive from us.Many thanks again June, we're chuffed to hear you're happy! We look forward to helping you again soon.Customer Service Team
★★★★★ 2/5
TrustpilotStandard not acceptable
Standard of workmanship and quality of repair were unacceptable
Paul · 19 August 2024
Agent replied · 22 October 2024
Hi Paul,Thank you for taking the time to leave us a review.We’re saddened to learn that you were unhappy with the quality of the repair. This is concerning for us too as we strive to provide excellent service, and we’re disappointed to hear that your experience did not meet your expectations. If you’re not already in touch with us regarding your dissatisfaction, you’re more than welcome to email your concerns to us where it’ll be our pleasure to arrange contact with you.We’re reachable by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is mentioned in the subject line of your email too.Feel free to reach out to us at anytime and it’ll be our pleasure to help 🙂Many ThanksCustomer Service Team
★★★★★ 3/5
TrustpilotL&Q repairs
Your questions are long and questionnaire is long too.
Marcia · 19 August 2024
Agent replied · 22 October 2024
Hi Marcia,Thank you so much for leaving us a review 😊We very much appreciate you sharing your thoughts with us and we're sorry to learn you feel the questions and questionnaire is lengthy.Your opinion matter to us and we'll be sure to pass on your feedback as it helps us to look at ways we can potentially make changes.Many thanks again for sharing this with us and feel free to let us know if there's anything else we can help you with.Many ThanksCustomer Service Team
★★★★★ 1/5
GoogleThroughout my tenancy had many issues such as a flooding, fire alarms going off because of their poor quality, balcony panels being a health hazard although building is not even 2 years old and much more. Majority of cases had to be solved by ourselves. And when something as simple as "could you send us the remote to the parking because the one we got doesn't work" , this is the answer we get ( pictures) after weeks of back and forths. Not only staff is dismissive but also raw and rude. We asked a simple question and were clear about it. We were promised the fob was being posted twice but nothing arrived and when we chase up, they deliberately try to make it appear as a misunderstanding, deeming themselves the right to send us back an angry response!? They seriously need to revise their work ethics.
Cansu · 26 October 2020
★★★★★ 1/5
GoogleL&Q have a lot to learn On how to treat their tenants who are in fact their stakeholders. I have been with them for more than thirty years. When they damage the property of their residents they must repair it or replace it. They abuse their own polices and procedures and their staff tell lies and jump on the disillusioned band wagons of others. They abuse and disrespect their stakeholders and tenants. There are very few competent staff working at L&Q which is a real shame. The CEO David Montague does not answer his mail and emails are not responded to and calls are not returned they lie to other government bodies and to the courts. They should not be allowed to build any more properties until they can prove that they can take care and maintain the ones they have.
Jeni · 26 October 2020
★★★★★ 1/5
GoogleI have been an L&Q resident for three weeks. During this three weeks I have had a leaking roof which has left my bedroom carpet ruined and no wood at the back of my toilet with no date for repair, Plug sockets that dont work a 4mm gap under my front door that let's in the wind, my front room windows are terrible I have had to tape them up to stop the draft, and my cooker cannot be installed because the connection socket is not complete. My cold tap in the bathroom dont work properly and the earliest date is the 30th of March that can be repaired. none of the other repairs have got a date to be repaired. I have just recieved a threatening letter over a gas check when on first contact I arranged a date for them to come. When trying to contact the person mentioned on the letter I just get cut off. I am appalled by the poor service I have recieved. Lucky to get one star. from MR ANGRY.
Richard · 26 October 2020
★★★★★ 1/5
GoogleDo not ever move to an l and q property. I have lived in an l and q property for 3 years. In that time I have had to put up with anti social behaviour. Although the building looks lovely on the outside security is lacking and people can break in with a screwdriver. The cctv is inadequate and residents have to pay. Any anti social behaviour is ignored and passed from person to person. Anything you raise is dismissed by staff. My son has a life threatening condition and we have a hollow door but need a solid door. Despite putting in 2 complaints, protested outside head office, had my local councillor and authority raising matters things are still not done and my son's health continues to detoriate and yet I am ignored. If you have the same thing please leave a review and expose this company for what it is
Emma · 26 October 2020
★★★★★ 1/5
GoogleThe worst shameless company on the face of earth. Yes you heard me. This is a company provides next to zero service， yet charging service charge of luxury apartment level. Every few months we would receive a letter they had increased service charge by a few hundred quids and when confronted, no satisfactory answer given. Cleaning service is provided once a week at minimum level. Other services are non existent. Customer service is so bad, you really wonder this company hired hundreds of people to bully customers and make their life as difficult as possible. How LQ gets government contract is a mystery, I had wrote to local MP numerous times to report their appalling practices. And LQ would send me customer reviews after every occasion that they failed us. So I thought I should give them a fair review on Google. If you are thinking to move in any property that's managed by LQ, expect continuous nightmare and anguish.
Only if I could give them a big fat zero.
Mona · 26 October 2020
★★★★★ 1/5
GoogleIncompetent from top to bottom. We had issues with contracts, repairs and even handling complaints.
Every time we called up, no one would take responsibility and then when they finally did 10 weeks later, we were offered £10 compensation despite it taking 14 hours of my time alone to get someone to deal with the issues and even then the issues were never resolved.
All we got was excuses and false promises from several people saying they would do something, then not doing it.
These people are awful at their job and I don't say that lightly. They are specifically the reason why we chose to move out of our property.
Christian · 26 October 2020
★★★★★ 5/5
TrustpilotQuality work was provided
The engineer was friendly, helpful and polite
Mandy · 20 September 2024
Agent replied · 22 October 2024
Hi Mandy,Thank you so much for your 5 star review,We are really pleased to hear you received a great service from the engineer, It is always nice for us to hear our engineers are helpful and polite while in our residents homes,Your feedback really is appreciated and we hope to help you again soon,Many Thanks,Customer Service Team
★★★★★ 5/5
TrustpilotHe was very polite and clean working
Mr · 17 September 2024
Agent replied · 22 October 2024
Hi David,Thank you very much for sharing this with us and for rating your recent experience with 5-stars! 😊 We’re chuffed to hear about your positive experience and we look forward to providing you with the same level of service again.Many ThanksCustomer Service Team
★★★★★ 1/5
GoogleIf I could I would give zero star review. Very disappointed with emergency repair speed, health and safety management. Thank you for last weekend hot rain over our heads for 4 days :(
G-Style · 17 December 2024
★★★★★ 3/5
TrustpilotLong delay for repairs but completed
Abdul · 2 October 2024
Agent replied · 22 October 2024
Hi Adbul,Thank you for sharing your recent repairs experience with us 😊It's great to hear the issue has now been resolved for you. We hear your concerns about the long delay and we offer our apology for any dissatisfaction this has caused.Whilst we appreciate that some repairs are taking longer than others, please be assured that we're working hard to look at ways we can further improve this service.Many thanks again for your feedback, and we look forward to helping you again soon.Customer Service Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
