L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Duncan,Thank you so much for rating your recent experience with 5-stars!We truly appreciate your kind words and we're extremely happy to hear that you were satisfied with the service received.Your amazing feedback is reassuring for us to hear too and it's certainly the kind of service we expect our residents to receive.Many thanks again for sharing this with us and we look forward to helping you again soon 😊Customer Service Team

Hi Nadir,Thank you very much for your fabolous review! 😊We're so glad to hear you had a positive experience. We appreciate your kind words about our team's friendliness and it's wonderful to know we met your expectations.This is certainly the kind of service we always aim to deliver, and we’re looking forward to delivering the same quality service to you again.Many ThanksCustomer Service Team

Hi Enya,This is amazing and thank you so much for sharing this with us! 😊It certainly makes a world of difference to be kept update and it's great that you found the process easy to follow too.It's always with pleasure to help, so please do let us know if there's anything else we can do for you.Many ThanksCustomer Service Team

Hi Luul,Thank you so much for your 5-star review! 😊We truly appreciate your support and we're chuffed to hear that you're satisfied with the service you recently received from us. It's a source of pride for us to know that we're keeping you safe.We're excited to assist you again, so please don't hesitate to reach out if there's anything else we can do for you.Many Thanks,Customer Service Team

Hi Brolic Odrama,Thank you so much for taking time to leave us a review! 😊It’s great to see your recent experience went amazingly for you and we can’t thank you enough for sharing this with us too.It’s always with great pleasure to help so please reach out to us if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Ged, Byrne,Thank you very much for taking the time to leave us a review.It's great to hear our maintenance team were prompt in attending to the problem but we're sorry to learn the issue isn't resolved.We appreciate why this would be disappointing for you and sometimes further visits may be needed to fully resolve the issue. However, we would very much love to investigate this matter further and work with you in finding a resolution.To help us make it possible, please can you email your details and concerns to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and our dedicated team here will be more than willing to help.Many ThanksCustomer Service Team

Hi Mr Tomlin,Thank you for your feedback, we really appreciate you taking the time to share your recent experience with us and for bringing this matter to our attention.We most certainly hear your disappointment and we're saddened to learn your appointment was changed to later date. Although we try our best to avoid moving appointments, sometimes it's inevitable and usually due to circumstances beyond our control, however we would at least expect contact to be made with you to let you know. We’re deeply sorry if we failed to follow the above process and we sincerely apologise for any inconvenience this caused you too, but if you wish to speak to us in more detail about this matter, we’ll be more than happy to do so.Please let us know by emailing us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and we'll be more than willing to arrange for an advisor to contact you.Many ThanksCustomer Service Team

Hi Premchand,Thank you for your review and for taking time to share your recent visit by our gas contractor.Firstly, we’re deeply sorry to hear you experienced a carbon monoxide leak in your home and we can imagine this was a worry for you at the time, but we're delighted the gas engineer acted quickly and took the necessary measures to keep you safe.We sincerely hope you have a working boiler soon but feel free to reach out at any time should you need further help and assistance from us.Many ThanksCustomer Service Team

Hi Michelle,Thank you for taking the time to leave us a review!We appreciate your feedback and we're sincerely sorry to hear that the repair is still outstanding. We're also saddened to learn about the missed appointments and can understand the disappointment and inconvenience this has caused.If you haven't already been in touch with us, we would love to hear from you and collaborate with you to find a resolution.Please email your details to us at lqdirect@lqgroup.org.uk and make sure to mention 'Trustpilot' in the subject line of your email too.Many Thanks,Customer Service Team

Hi Conrad,Thank you so much for your review and for expressing your concerns with us.We truly feel your frustration regarding the cladding situation, and we fully understand why the whole situation is disappointing for you and other homeowners as well.Our main concern is the safety for all our residents and understandably concerns were raised following the Grenfell tragedy. This was sadly unforeseen and beyond our control, but surveys were immediately carried out on our buildings to identify those at risk. With this in mind, we're working as quickly as we can to make sure all of our buildings comply with the new guidelines. Further information about this can be found here https://www.lqgroup.org.uk/manage-your-home/homeowners/information-for-homeowners-who-live-in-our-apartment-blocks/ and we recommend you have a look as it contains some useful information that may help with the cladding situation you’re in at this moment in time.Admittedly it’s going to take some time to complete remedial works and we offer our sincerest apology during this time. Rest assured we haven’t forgotten about how it’s impacting our residents and the delays caused especially with those wishing to sell their homes.We really hope the link provided above is of help to you but if you have any further questions or wish to speak with us about your review, you’re more than welcome to email our team here at lqdirect@lqgroup.org.uk who’ll arrange for a dedicated staff member to contact you.Many ThanksCustomer Service Team

Hi Daryll,Thank you so much for taking time to share your recent experience with us.It's great to hear you're finding our online services easy to use and you're pleased with the correspondence received from us too.Your feedback is certainly reassuring for us as well and it helps us to understand where our services are meeting our residents’ expectations so a huge thank you once again for sharing your experiences with us.We're looking forward to helping you again…. hopefully sometime soon 😊Customer Service Team

Hi Helen, Thanks for your 5 star rating!😊We are delighted to hear that our engineer was proactive and managed to fix the pressure issue on your boiler, even though it was previously unnoticed. Once again, thanks for your positive feedback. Many Thanks Customer Service Team

Hi Ms Nasra,Thank you so much for giving your recent experience a 5-star rating!We're thrilled to hear that everything went smoothly with your appointment and that the operative arrived on time. Your positive feedback truly brightens our day, and we appreciate you taking the time to share it with us.Thank you once again, and we can't wait to assist you again in the future! 😊Customer Service Team

Hi Manju,Thank you very much for your 4-star review! We're thrilled that everything went well for you! 😊We appreciate your feedback and understand that reaching us can sometimes be challenging. We're constantly working towards improving our communication channels to make it easier for our customers and residents to connect with us. In the meantime, we apologise for any delays that may occur.Many Thanks,Customer Service Team

Hi Pav,Thank you so much for taking the time to leave us a review.We're saddened to learn of your feelings, and we understand the frustration it causes when things don’t go so well. All feedback is valuable to us, and we sincerely apologise if our service has failed to meet your expectations and we’ll certainly take on board your dissatisfaction seriously.If there’s anything we can possibly do to help, you’re more than welcome to reach out to our dedicated team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our utmost pleasure to do our best to support with anything that may be causing concern.Many ThanksCustomer Service Team

Hi Debra,Thank you so much for leaving us a 5-star review! We're over the moon to know you've had the best possible experience, and it's great to hear the engineer was polite and efficient too.Your feedback means a lot to us, and it certainly helps us to understand the amazing work they're doing for our residents too.We hope we can be of help again soon 😊Many Thanks,Customer Service Team

Hi Hugh,We're thankful to you for leaving us a 4-star review!It's great to hear all went well for you today. It's certainly the kind of service we always aim to achieve, so we really do appreciate you sharing this with us.We look forward to helping you again... hopefully sometime soon 😊Many thanks,Customer Service Team

Hi Ray,Thank you so much for sharing your recent experience with us 😊We're extremely grateful for your feedback, and we're delighted to hear that you found our service professional and efficient.Your fantastic review means a lot to us, and most importantly, we're thrilled to hear you had a positive experience.We look forward to assisting you again soon.Many Thanks,Customer Service Team

Hi Kat,Thank you so much for your 5-star review! 😊We appreciate your amazing feedback and we're glad to hear you had a positive experience. It certainly makes us proud to know our team delivered quick and professional service, so a huge thanks once again for taking the time to let us know.We hope we can help you again soon.Many Thanks,Customer Service Team

Hi Everlyn, Thanks so much for leaving a positive review about the service you have received. It's wonderful to hear that our contractors are making a positive impression with their friendliness and professionalism. We always strive to provide the best service possible, and your feedback truly means a lot to us. Many Thanks Customer Service Team

Hi Ebrahim, Thanks for leaving us a 5 star review we really appreciate it. So happy to read that our Customer Service Team were understanding and able to get an engineer out to you so quickly. Many Thanks Customer Service Team

Hi Ali,Thanking you for your wonderful review! 😊We absolutely love your feedback for our Customer Service Team and for our amazing workers.Providing excellent customer service is paramount to us so we really do appreciate your recognition for our friendly and helpful staff.It’s our pleasure to help you, and we’re looking forward to helping you again soon.Many ThanksCustomer Service Team

Hi Ebrahim, Thank you very much for your 5 star review. That's fantastic to hear! We are delighted to know that you are generally satisfied with how we handle our repairs. Our team always strives to deliver a top-notch service and it's pleasing to know this has been your experience with us. Many ThanksCustomer Service Team