L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Karol,Thank you for your fabulous review! 😊We're thrilled to hear that you had a positive and helpful experience with us. Your kind words mean a lot to us, and we're delighted to have been able to assist you.Many thanks again, and we're very much looking forward to helping you again soon.Customer Service Team

Hi Richard,Thank you so much for rating your recent experience with 5 stars! 😊We're delighted that the visit with our gas engineer went very well and the repair was completed promptly for you. It's reassuring for us to hear this and it makes us proud to know you've had a positive experience too.Many thanks again! We're looking forward to helping you again soon.Customer Service Team

Hi Sean,Thank you so much for your fabulous review! 🙂Your feedback has certainly made our day, and it sounds like everything went amazingly for you.A huge thanks for sharing this with us, and we hope to be of assistance again soon.Customer Service Team

Hi Teri,Thank you so much for leaving us a 5-star review! 🙂We're delighted with your kind words and we're glad to hear that you found our customer service advisor to be helpful and responsive. Providing excellent support and service to all our residents and customers means so much to us, and it's great to hear this was your experience.Many thanks again, Teri! We hope we can help you again soon.Customer Service Team

Hi Consumer,Thank you so much for your amazing review! 😊We're so glad to hear that you felt heard and understood. It's our goal to provide a supportive and empathetic experience for all our resident’s, and reading your kind review certainly makes us feel proud.Many thanks again for sharing your positive feedback with us, and we very much look forward to helping you again soon.Customer Service Team

Hi Ebrahim, Thanks so much for your review. It's good to hear that the Gas Service was carried out quickly and efficiently. Many Thanks Customer Service Team

Hi Mairead,We greatly appreciate your review and thank you for sharing your thoughts with us.We're very sorry to hear that some repairs have not been completed and we apologise for any disappointment this may have caused.We would like to investigate the cause of this issue further and explore ways to rectify what went wrong.To assist us in this process, we kindly ask you to email the details of the repairs to us at lqdirect@lqgroup.org.u where it would be our pleasure to assist you. Please make sure to use 'Trustpilot' as the subject of your email when reaching out to us on this occasion.Many Thanks,Customer Service Team

Hi Jeannie,Thank you so much for your 5-star review! 😊We're chuffed to hear that everything went well with your appointment, and it warms our hearts to know that the engineer arrived promptly.We truly appreciate you taking the time to share this with us, and we're looking forward to helping you again.Many Thanks,Customer Service Team

Hi Duane,Thank you so much for your awesome review! 😊We absolutely love your feedback, and we're super pleased to hear that things are being resolved for you.This is truly fantastic, and a huge thank you for sharing this with us too.Many Thanks,Customer Service Team

Hi Lirlene,Thank you so much for your 5-star review!We’re so happy to learn your recent experience was a good one. It’s always nice to hear of the fantastic service our staff are delivering so we really do appreciate your feedback. We look forward to assisting you again soon 😊Many ThanksCustomer Service Team

Hi Janet,Thank you so much for the 5 star review 😊It's great to read you received an excellent service and this certainly makes us really happy.Many ThanksCustomer Service Team

Hi Rebecca, Thank you for leaving us a 4 star review. We understand your concerns about your flue and would like to help you with resolving this issue. Could you please email our dedicated team via lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header. Looking forward to assisting you as soon as possible. Many Thanks Customer Service Team

Hi Ruby,Thank you so much for your review!Your feedback is important to us and we thank you for bringing your concerns to our attention. We're sorry to hear there’s a delay in completing repairs to your fence and gate, and we appreciate leaving your garden exposed is a worry for you too.Please can you email the details to us along with your full address so we can further investigate this matter for you. Our email address is lqdirect@lqgroup.org.uk and it'll be most helpful to us if your email subject contains 'Trustpilot'As soon as we have your details Ruby, it’ll be our pleasure to do our utmost for you.Many ThanksCustomer Service Team

Hi Customer,Thank you so much for your fabolous review! 😊We're over the moon with your amazing feedback. It makes us happy and proud to know you've had the best possible experience, and you find our staff helpful too.Many thanks again for sharing this with us and we're looking forward to helping you again soon.Customer Service Team

Hi Customer,Thank you for your amazing 5-star review!Your positive feedback means the world to us, and we're glad you had a great experience with our operative.It's reassuring to hear you never experienced any problems with us, which is so nice to read too.Many thanks again! We look forward to helping you again soon 😊Customer Service Team

Hi Pauline,Thank you very much for your feedback and bringing your thoughts and feelings to our attention.We acknowledge your feedback and we're so sorry if you feel our services are lacking, however we're pleased you've taken the time to let us know as your thoughts.We’ve certainly taken onboard your comments and they’ll most certainly help us to look at ways we can implement changes to make sure our residents have a much better experience.If however there’s anything we can help you with at this moment in time, please let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as the subject) and we’ll be more than happy to offer our assistance.Many ThanksCustomer Service Team

Hi Christiana,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We would like to give that person some recognition therefore, if you know the name of the person, please email us their name at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff.Many Thanks Customer Service Team

Morning Sharon,Thank you so much for leaving us a 5-star review!We're delighted you've had a positive experience, and we sincerely hope the earlier appointment didn't inconvenience you too much.We understand there can be quite a wait for some repairs, so we'll always do our best to offer an earlier appointment where availability allows us to.We're looking forward to helping you again.... hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi Premchand,Thank you so much for the 5 star review,We really do value your feedback and would like to thank you for taking the time to share this with us,It is so nice for us to hear that you were well informed with details of your appointment and it makes us happy to hear that that you were pleased with the service provided,We honestly can't thank you enough for taking the time to share this with us. We will continue working hard to deliver a great service.Many Thanks,Customer Service Team

Hi,Thank you so much for the 5 star review,We really do value your feedback and appreciate you taking the time to share your thoughts with us,It really is nice for us to hear that you received a great service from our contractors K&T Heating, We can't thank you enough for taking the time to share this with us and we will continue to work hard alongside our contractors to deliver a great service. Many Thanks,Customer Service Team

Hi Derbyshire,Thank you so much for the awesome review! 😊We're truly delighted to hear you've had a great experience with our operatives, and it's always lovely to hear of their politeness whilst in our residents' homes too.We can't thank you enough for your kind words; your feedback certainly means a lot to us.We hope to be of help again soon.Many Thanks,Customer Service Team

Hi Sacha,Thank you so much for your fabulous review! 😊Your kind comments have certainly made us smile and we’re thrilled you’re loving the service from us.A huge thanks once again for sharing this with us, it’s much appreciated.Customer Service Team