Trusted Agent profile · Newham
★★★★★
1,666 reviews across 2 platforms
29-35 West Ham Lane, London, E15 4PH, Newham, E15 4PH
L&Q's office in Newham, at 29-35 West Ham Lane, is rated 3.0 out of 5 across 1,666 reviews on two platforms, including 367 Google reviews rated 1.8.
Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
Trustpilot2 workman that did mu windows were…
2 workman that did mu windows were great, did a great job, courteous, mess either
Hi Kim,Thank you so much for the 5 star review 😊It's great to read you received an excellent service and this certainly makes us really happy.Many ThanksCustomer Service Team
5/5
TrustpilotExcellent job
Excellent job with the roofing. Very professional to all the workers that fix the roof.
Hi Sandra,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the work done to your home.It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. Many Thanks Customer Service Team
5/5
TrustpilotEasy to email company .most of the time…
Easy to email company .most of the time job quires are solved
Hi Catherine,Thank you for taking the time to leave us a 5-star review!We're thrilled to hear that you find it easy to reach us and that we're able to resolve your job enquiries. Your positive feedback means a lot to us, and we are committed to providing excellent customer service.Thank you once more! We look forward to assisting you again soon 🙂Customer Service Team
5/5
TrustpilotListened to me very patient and helpful…
Listened to me very patient and helpful advisor and we sorted out our way forward
Hi Fergus,Thank you so much for your amazing review! 🙂It sounds like your recent contact with our advisor went perfectly for you. It certainly makes us proud to know we have a great team member doing an fabolous job too.Many thanks again for sharing this with us, your feedback is greatly appreciated and we’re looking forward to helping you again.Customer Service Team
5/5
GoogleI rented a flat with L&Q and thanks to Arvinder, it was really great, I hope we stay here for a long time.
4/5
TrustpilotWas done in good time
Was done in good time. Arrived on time.The work done was great.
Hi,Thank you so much for rating your recent experience with 4 stars! 😊Your feedback means the world to us, and we're over the moon to hear that you've experienced great service.We're looking forward to helping you again and offering the same level of service.Many thanks again!.Customer Service Team
5/5
GoogleThanks to Arvinder and team at L&Q. He did an absolutely fantastic job as our tenancy progression coordinator and we are excited to move in!
1/5
TrustpilotMeaningless response
Glib answers and no real prospect of change. It’s all about the money
Hi Consumer,We welcome your review and we thank you for sharing your thoughts with us too.We're saddened to learn of your feelings, and we sincerely apologise if our service has failed to need your expectations.We strive to provide an excellent service, and we'd like you to know we're more than willing to discuss any concerns in more detail with you.To help us make it possible you're more than welcome to email our dedicated team here at lqdirect@lqgroup.org.uk (with 'Trustpilot as your email subject) where we'll be happy to help wherever we can. Many ThanksCustomer Service Team
5/5
TrustpilotI received great service
I received great service and the team had really good communication! Thank you
Hi Deborah,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the help and support you received from us. It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. In the meantime, we look forward to helping you again soon. Many Thanks Customer Service Team
1/5
TrustpilotBe careful
Be careful, you will never know what you getting into..specially share ownership flats.
Hi Conrad,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're truly sorry to hear you feel this way.If there’s anything specifically you need help with, please let us know by reaching out to us and it'll be our utmost pleasure to do our best for you. We have an amazing team here who are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team
1/5
TrustpilotTotal waste of time
Total waste of time. Not how this survey helps customers rather than L&Q promoting themselves
Hi Prasanna,We welcome your review, and we thank you for expressing your thoughts and feelings with us too.We sincerely apologise if our survey caused you some dissatisfaction, it certainly wasn’t our intentions to make you feel this way, but we understand and appreciate the disappointment it's caused.We're always looking for ways to improve our customer experience and your comments are taken into consideration to achieve better results in delivering an amazing service. Admittedly, from time-to-time things do go wrong but it also helps us to identify the areas in most need of improving.With this said Prasanna, if there’s anything you would like our help with, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot as your email subject) where our dedicated team will be willing to help with any worries or concerns you made have.Many ThanksCustomer Service Team
1/5
TrustpilotBad service
It would be an improvement if you actually repaired the issue. Stop improving the rent and start improving the repairs. Thanks
Hi Mailyaganam,Thank you so much for taking the time to leave us a review and for expressing your thoughts and feelings with us too.We've certainly taken onboard your feedback and we apologise profusely if our repairs policies are not what you hoped for. We fully understand and appreciate your dissatisfaction and your feedback certainly helps us to understand where an improved service would be welcomed.With all maintenance related issues, we'll always offer repairs to rectify the issue unless things happen to become beyond repair, whereby we'll consider a full replacement. We’re saddened to learn you’re appear unhappy with a repair, but we’d like you to know were here for you and we’re always willing to discuss your concerns in more detail with you.If we can be of further help, please let us know by email at lqdirect@Lqgroup.org.uk (with ‘Trustpilot’ as the email subject) where it’ll be our pleasure to assist with your enquiries.Many ThanksCustomer Service Team
5/5
TrustpilotFrom reporting to works carried out in…
From reporting to works carried out in a timely manner and good standard.
Hi Rosetta,Thank you so much for sharing your recent experience with us!We're over the moon with your kind words and we're thrilled to hear about your positive experience. Your feedback certainly motivates us to continue providing excellent service, so a huge thanks once again for taking the time to let us know.We hope to be of help again soon 🙂Customer Service Team
1/5
GoogleAbsolutely awful we are a disabled family severely overcrowded foundation mutual exchange and have had to continously call them trying to get it processed, they never get back to anyone , they won't reply to emails either everyday I'm on the phone and still getting nowhere, I've also been waiting 7 weeks for them to put in a new small kitchen they turn up do a small bit then disappear the workmanship awful my expensive appliances dented and scratched I'm still waiting on this kitchen being finished and uts excuse after excuse they scratched all the worktops and filled the scratch with black silicone in the hope I wouldn't notice today theybwere meant to arrive yo finish it and again nobody turned up again I'm at my wits end and just want moved out this place as fast as possible they just do not care despite the fact my daughter has a terminal illness it's vile
1/5
GoogleI find it amazing that the majority of the reviews are quite poor, however the first has 5 stars. I live in a very nice place in Stratford ... I have so many repairs that have not been addressed, missed appointments and lack of care from respecting appointments time... also handing the note of no access to my 16 year old daughter when I am just behind and they just left. I believe I am in a health and safety situation due to repairs not being carried out and still nothing has been done. Just don't know what to do anymore. I have no emergency door apart from the entrance to my flat... both my kitchen window and balcony door are jammed without me having clear access in case of fire.... Up to now ...nothing.this issue has been reported since November. If anyone can help me I would appreciate. They not replying to me any way... phone and email. What shall I do? Don't get sold or rent a dream
1/5
GoogleExcuse my name on my review my name is Ashley .. been trying to get a property 3 gem court with my partner tanya .. took them 2 months going back and forth saying we don’t have this document or that document when we provide the documents in question they deny they haven’t recieved them at all. We resend all documents again To them say they need additional ones .. furthermore this case was giving to 2 different people Genevieve and Natasha .. both of them caused us nothing but pain, headache, effected our mental health, which my partner is suffering from causing her to be Ill and having mental break downs, on the 18th of October (today) we got an email from Natasha photo will be included saying we have Untill 3pm to send over a document what was sent stating a bank statement of 1 September Untill the 15th of September what was giving and provided of the 1st of September to the 30th so she had no reason to decline our move because that was the document she asked for. She recently called her declining our applications. DONT EVER USE THIS SO CALLED COMPANY THEY GIVE YOU NOTHING BUT STRESS AND DISCOMFORT AND FALSE HOPE!!
1/5
Googleone of the worst Landlords you will ever come across. I have a Leak at my flat for the PAST 10 months and it is still ongoing. I had a very small plaster coming off the wall at the start and now my whole flat is messed up. I have damp on every single wall of my flat. After almost 10 moths still waiting for them to repair the damage and stop the leak. WHAT A JOKE! Simply stay homeless but DO NOT RENT FROM THIS PEOPLE.
1/5
GoogleThe most unfair and prejudice organisation you can apply to. I have applied for a property under the LLR scheme TWICE and they did their best efforts to ensure that I do not get a fair chance by delaying my application. Their Letting team is incompetent and their CEO is unable to resolve any issues. After wasting my time in following their complaint procedures (which took them over 6 months to respond) they provided me with an "off the shelve" response and claimed that they have trained their staff on how to "communicate" but guess what "the property has gone". I am surprised that the Mayor of London has trusted such an oranisation to allocate housing to people who are entitled to it. They have breached the GDPR rules and they failed to provide me with my file when requested under the SAR.
1/5
GoogleIf i could give 0 stars I would, they have the worse complaints and repairs team ever. They will delay jobs for months and give you a reason ‘the contractor still has to give us a date’ even after a whole month? The complaints team act like they care but really they dont, even with me telling them they made a hole in my bathroom in FEB in regards to a leak and they still havent repaired this! They have sent at least 5 people round just to inspect? 5 people to inspect the exact same issue and come with the exact same result from Feb and now im still awaiting a repair. I have a 1 year old son who frequently uses the bathroom and there is a massive hole there yet LQ dont seem to care at all about the safety of their residents? Even after telling them my wife has slipped in the bathroom because of the leaks they still haven't cared. I would highly recommend you look elsewhere and not use this housing association, this is the worst association there is who fails to meet their values ‘People we care about the happiness and wellbeing of our customers and our employees’ this is a complete lie!
1/5
GoogleRUN AWAY FROM THEM. I am giving one star as it's not possible to give zero. Worse experience ever trying to rent a flat in Ensign Court. From even booking the appointment, to putting an offer, getting replies, transparency about the process, all AWFUL. They don't answer, don't pick up the phone, only reply to emails when in their interest, change the renting process at their convenience, don't explain requirements, give you 3 hours to pay the deposit but take days to even submit you for references and their attitude is super disrespectful and their processes against the law. When I told them I'd submit a complaint to the Ombudsman because they were not following the law, they gave me the money of the deposit back. The flats are extremely nice but not worth to deal with them. Avoid them at all costs. Most unprofessional agency I've ever seen.
1/5
GoogleSTAY AWAY!!! I tried letting an apartment with some friends, as soon as we paid the holding deposit it all went down hill. We clearly should of passed referencing as our income is a lot more then what is usually asked for. However we were disapproved and kept the deposit. The customer service was awful, they prolonged everything they could and starting to ask for very unusual documentation. What's worse is they never gave any specifics why we were disapproved at all! I feel like it was a total scam!!!!! PLEASE STAY AWAY! THEY ARE AWFUL! It was my fault I didn't look at the awful reviews before going ahead.
1/5
GoogleThe absolute worst landlord ever! They provide a roof and that's it! Good luck trying to get anything done. They flop it all. Frustration levels are through the roof, due to their lack of customer service or any senior management interest or direction. They ignore their own policies and procedures and make it up as they go along. Housing regulators do nothing. They fail to even comply with Housing Ombudsman directives or respond to Councillor enquiries. Someone, somewhere needs to act and individuals need to make complaints to them, housing Ombudsman and Councillors. Maybe if enough people complain, they might pull their socks up!
1/5
TrustpilotVery bad customer service regarding…
Very bad customer service regarding repairs
Hi Giedre,Thank you very much for your review and for sharing your thoughts with us.We sincerely apologise for the negative experience you had with our customer service regarding repairs. We understand how frustrating it can be when you don't receive the help you need. We take all feedback very seriously, and it saddens us to learn of your recent experience.We're here to help, and we'd love to hear from you and assist with any concerns you may have. With this in mind, we kindly invite you to email us at contact@lqgroup.org.uk with 'Trustpilot' as your email subject, and our team here will gladly help with your repair enquiries.Many Thanks,Customer Service Team
5/5
TrustpilotThe operative felt with my query…
The operative felt with my query quickly and efficiently and my issue was quickly resolved.
Hi Alusine,Thank you very much for rating your experience with 5 stars!We're delighted to hear that your query was handled promptly and efficiently. It's wonderful to know that our maintenance team was able to resolve your issue quickly too 😊Thank you again for taking the time to share your positive experience, it's much appreciated, and we hope to be of further assistance to you again soon.Customer Service Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. L&Q Pre-Owned Shared Ownership Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
