L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Tracy,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi Scott,Thank you for your feedback and for sharing your thoughts with us.We're saddened to learn that you feel our maintenance service hasn't been at its best over the last few years. We always aim to provide excellent service, and we're disappointed to hear that our service hasn't met your expectations.We truly welcome your feedback as it helps us to learn where an improved service would be welcomed. In the meantime, if there's anything specific we can help you with, please let us know, and we'll do our utmost for you.We have a great team here willing to help, and we're reachable by email at contact@lqgroup.org.uk. We kindly request 'Trustpilot' is used as your email subject on this occasion too.Many Thanks,Customer Service Team

Hi Gerard,Thank you so much for your review.We’re saddened to learn that you’re still waiting for an update, and we understand the frustration it causes when left wondering.Our dedicated team would love to help and follow up on the repair and, of course, provide you with the latest update.To help us make it possible, we kindly invite you to email the details to us where it’ll be our utmost pleasure to do this for you. We’re reachable at contact@lqgroup.org.uk, and it’ll be most helpful if ‘Trustpilot’ is used as your email subject on this occasion.Many Thanks,Customer Service Team

Hi John,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the engineer.It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. In the meantime, we look forward to helping you again soon. Many Thanks Customer Service Team

Hi Keith,We welcome your review and we thank you for taking time to share your recent experience with us.We're very sorry to hear your experience fell short of your expectations and we sincerely apologise for the disappointment this may have caused you too.Having investigated these issues further, we understand the problem with your power and boiler cover have since been addressed and we trust these issues are now resolved.If however, there’s anything further you would like our help with, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ in the subject line) where our team here we’ll be sure to do our best for you.Many ThanksCustomer Service Team

Hi Mr Stockin,Thank you so much for your 5-star review!We're delighted to hear that your repair was completed on time and to your satisfaction. Your kind words about the engineer's professionalism and friendliness truly mean a lot and it helps us understand the amazing work they're doing for our residents too.Once again, a huge thanks for your feedback, and we hope to be of help again soon 🙂Customer Service Team

Hi Beverlee,Thank you so much for your fantastic review!We're chuffed to see that you've rated your experience so highly, and we're incredibly proud of our advisor for being so helpful and respectful during your contact with us.Your feedback means a lot to us, and we'll be sure to pass on your kind words too.Thanks again, Beverlee! We look forward to assisting you again soon 🙂Customer Service Team

Hi Brightstar,Thank you so much for your review!Your heartfelt comments mean the world to us, and it certainly makes us happy to know you receive great service from us.We're so appreciative of your kind words, and we're over the moon with your 5-stars too.Once again a huge thanks from us, and we're looking forward to helping you again 😊Customer Service Team

Hi Michelle,Thank you for leaving us a review following your recent gas safety appointment.We’re so sorry to hear the service received from our contractor didn’t quite meet your expectation but rest assured we’ve taken onboard your feedback. We’ll be sure to register your experience as negative feedback as it helps us to understand when things aren’t going so well for our residents as well as working towards a more improved service.In the meantime, if there’s anything further we can do for you, please let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ in the subject line) where it’ll be our pleasure to offer our help.Many ThanksCustomer Service Team

Hi Jakki -D,Thank you for your kind words and 5-star rating! 🙂We're delighted to hear you were impressed with the quick and efficient service you received, and it's wonderful to know that our worker was able to solve the problem immediately.It certainly makes us proud to know that you’re receiving such amazing service from us, and your feedback helps us to understand of the great work we’re doing whilst our staff are out and about in our resident’s homes.Many thanks again!Customer Service Team

Hi Leslie,Thank you for rating your experience so highly! We're thrilled to hear that you've had positive interactions with our customer service team. Providing prompt and helpful support is our top priority, and we're truly delighted to hear that we were able to resolve your issues successfully.We appreciate you sharing this with us and we look forward to assisting you again 😊Many ThanksCustomer Service Team

Hi Ravinder,Thank you so much for your 4-star review!We value your feedback and we thank you for taking the time to share your experience with us too.It's wonderful to hear that we were able to meet your needs and provide a positive experience, and it's great that the repair was completed as expected.It's an absolute pleasure to hear this and we hope to be of help again soon 😊Many Thanks,Customer Service Team

Hi Carolyn,Thank you very much for rating your most recent experience so highly.We’re thrilled your appointment went well and the operative was thorough during his visit too. It certainly sounds like everything went perfectly which is fantastic to hear 😊We’re looking forward to helping you again soon, so feel free to reach out to us if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Maureen,Thank you so much for leaving us a review.We're very sorry to hear of the difficulties with being unable to reach us by phone. We truly feel the frustration this causes and rest assured we're committed to improving our customer service experience.We're currently seeing higher volumes of calls at this moment in time, and we're working to ensure that our phone lines are adequately staffed and that calls are answered promptly. In the meantime, we sincerely apologise for the delays and inconvenience this is causing.We can certainly help with your enquiry, and we kindly invite you to email the details to us. We're reachable at lqdirect@lqgroup.org.uk, and we request 'Trustpilot' is used as your email subject on this occasion. Alternatively, our social media team is available to help with enquiries too, and you're more than welcome to contact us through Facebook.We hope you find this information helpful, and we look forward to hearing from you soon 🙂Many Thanks,Customer Service Team

Hi Mick,We welcome your feedback and we thank you for raising your concerns with us too,We fully appreciate why parking on communal grounds is a worry, but we would like to reassure you this is something we would never encourage or consider acceptable.With this in mind, our Neighbourhood housing lead have acknowledged this issue, and this is being investigated by the appropriate team accordingly. We understand contact was made with yourself recently to advise you of this as wellWe trust this matter is in good hands, however if you have any further concerns, please do let us know by emailing the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we'll be more than happy to pursue them for you.Many ThanksCustomer Service Team

Hi Kim,Thank you so much for the 5 star review 😊It's great to read you received an excellent service and this certainly makes us really happy.Many ThanksCustomer Service Team

Hi Sandra,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the work done to your home.It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. Many Thanks Customer Service Team

Hi Catherine,Thank you for taking the time to leave us a 5-star review!We're thrilled to hear that you find it easy to reach us and that we're able to resolve your job enquiries. Your positive feedback means a lot to us, and we are committed to providing excellent customer service.Thank you once more! We look forward to assisting you again soon 🙂Customer Service Team

Hi Fergus,Thank you so much for your amazing review! 🙂It sounds like your recent contact with our advisor went perfectly for you. It certainly makes us proud to know we have a great team member doing an fabolous job too.Many thanks again for sharing this with us, your feedback is greatly appreciated and we’re looking forward to helping you again.Customer Service Team

Hi,Thank you so much for rating your recent experience with 4 stars! 😊Your feedback means the world to us, and we're over the moon to hear that you've experienced great service.We're looking forward to helping you again and offering the same level of service.Many thanks again!.Customer Service Team