L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Rob,Thank you for your review!Your feedback is important to us, and we offer our sincerest apology if you feel our service haven't quite met your expectations.We've certainly taken onboard your comments and we're truly saddened to hear you feel this way.We're more than happy and willing to discuss your concerns in more detail with you, and if you feel this approach would help, please let us know by emailing any specific concerns to us and it'll be our pleasure to do this for you. Our email address is lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Peter,Thank you so much for leaving us a review following your recent experience with our contractorWe’ve loved reading your kind words and we’re thrilled to hear you were pleased with the service you received. We strive to provide our customers with the best possible experience, and it's wonderful to know that our contractor exceeded your expectations which is certainly reassuring for us to hear too.Many thanks again for sharing this with us and we look forward to helping you again…. hopefully sometime soon😊Customer Service Team

Hi Jayne,Thank you for taking the time to leave us a review and for sharing your thoughts with us.We understand that adjusting to retirement and managing repairs can be a new process. We're here to support you as you navigate this transition. Please feel free to reach out to us at any time, and it will be our utmost pleasure to help wherever we can 🙂Many Thanks,Customer Service Team

Hi Kerry,Thank you for taking the time to leave us a review.We’re truly sorry to learn of your dissatisfaction and we’re very sorry if our services haven’t met your expectations.As an organisation our staff are committed and strive to offer the best service to our resident’s and customers, so it’s naturally concerning for us that this isn’t the kind of service you’ve received.We’re here to help and we’d love to hear from you with any issues or concerns. Please feel free to email the details to our dedicated team at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) and we’ll be sure to help with your enquiries.Many ThanksCustomer Service Team

Hi Sean,Thank you so much for your amazing review and kind words! 🙂We're thrilled to hear you had a positive experience with our marketing team. We truly appreciate your feedback, and we know our marketing team will be over the moon with your feedback too.Many Thanks,Customer Service Team

Hi Filipina,Thank you so much for leaving us a 5-star review! 🙂It's wonderful to know that you found our property well-developed and that our team was responsive to your needs. We always aim to provide excellent service, and we're super happy to hear you've had a positive experience and we've met your expectations.Once again, a huge thanks for sharing this with us, and please feel free to reach out to us if there's anything more we can do to help.Customer Service Team

Hi Abdikadir,Thank you for leaving us a review.We're very sorry to learn of the delay with your window repair and we offer our sincerest apology for the disappointment this may be causing you.We'd love to help and investigate the cause of the delay as well as provide you with an update on the progress.Please can you kindly email your details to us at lqdirect@lqgroup.org.uk and ensure Trustpilot is used as your email subject.We're here to help and it'll be our pleasure to assist you 🙂Many ThanksCustomer Service

Hi Nicci,Thank you for leaving us a review and for taking the time to share your thoughts with us.We're saddened to learn of your dissatisfaction, and we sincerely apologise if the service you've received has failed to meet your expectations.We always aim to achieve a good quality service, and we understand that from time to time, some repairs may take longer than you hoped for. Rest assured; we've taken onboard your feedback as it will help us to look at where a more improved service would be welcomed.In the meantime, if there's anything we can do to help, please let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where we'll gladly do our best for you.Many Thanks,Customer Service Team

Hi Fariborz,Thank you so much for leaving us a 4-star review! 🙂We're delighted to hear that you've received great service from us. We strive to resolve issues promptly and efficiently, and we're glad to hear that you find our response time satisfactory.Many thanks again for sharing this with us, and we hope to be of assistance again soon.Customer Service Team

Hi Dasha Adamets,Thank you for your review!We appreciate your feedback and we thank you for sharing your thoughts with us too.We're naturally saddened to hear of your dissatisfaction as we always aim to deliver a great service by putting our residents at the heart of everything we do. We're extremely sorry if this isn't the kind of service you've had from us.We would like you to know we're willing to discuss any concerns in more detail with you. We're here to help, and by all means, feel free to email us at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we'll be sure to do our best to help.Many ThanksCustomer Service Team

Hi Andrew,Thank you so much for taking the time to share your thoughts with us.We're truly saddened to learn of your feelings, and we sincerely apologise if our services haven't quite met your expectations.This is naturally concerning for us too, as we always aim to provide the best possible service for both our residents and customers, and we're sorry if this hasn't been your experience with us.We'd like you to know we're here to help, and if there's anything we can possibly do, it would be great to hear from you.We have a fabulous team here and we're reachable by email at contact@lqgroup.org.uk. We kindly request 'Trustpilot' is used as your email subject when contacting us in this way too.Feel free to reach out to us at any time, and it'll be our pleasure to help 🙂Many Thanks,Customer Service Team

Hi Leticia,Thank you for sharing your recent experience with us.We've loved hearing about the engineer's professionalism and approachability, and we're glad you found the explanation of the repairs helpful too.Your feedback is valuable to us and helps us recognise the fantastic work our contractors are doing for our residents.We look forward to assisting you again soon 🙂Many Thanks,Customer Service Team

Hi Gillian,Thank you so much for sharing your recent experience with us.We're delighted to hear that you found the booking process easy and that you didn't have to wait long on the phone. It's wonderful when your enquiry is handled promptly, and it's a source of pride for us to know that our Customer Service Team is doing a fantastic job.We truly appreciate your feedback and look forward to assisting you again soon 😊Customer Service Team

Hi Dee,Thank you so much for your positive review! We truly appreciate you taking the time to share your recent experience with us.We're passionate about the service we provide, and it's fantastic to hear that the engineer met all your expectations and delivered excellent service.Once again, thank you for sharing this with us. Your feedback is greatly appreciated! 😊Customer Service Team

Hi Christina,Thank you very much for rating our plumber so highly.It certainly sounds like everything went amazingly and it makes us happy to know you’ve had a great experience too.We value your feedback and we're most grateful to you for taking the time to let us know how everything went for you.We're looking forward to helping you again.... hopefully sometime soon 😊Customer Service Team

Hi Lesley, Thank you very much for your 5 star review. The Operative that attended sounds like he's done a great job. This is just what we love to see!Many Thanks Customer Service Team

Hi Rocielle,Thank you for your 5-star review! 🙂We’re delighted you had a wonderful experience. It makes us happy to know the operative was polite and completed the job well with no problems.Your feedback certainly helps us to understand what a fab job our maintenance team are doing, so we really do appreciate you sharing your experience with us too.We hope to be of assistance to you again soon.Many ThanksCustomer Service Team

Hi Sharon,Thank you so much for taking the time to leave us a review! 😊It's great to see that your recent experience went amazingly for you, and we can't thank you enough for sharing this with us.It's always a pleasure to help, so please reach out to us if there's something else we can do for you.Many Thanks,Customer Service Team

Hi Debbie,Thank you so much for your review.We're so sorry to hear of your dissatisfaction, and we sincerely apologise if our services have failed to meet your expectations on this occasion.Rest assured, we've taken on board your feedback, and we'll be sure to use it to help us look at ways we can further improve the service we deliver.We understand that delays to our first available appointments may sometimes be frustrating, and from investigating this matter further, we see that you currently have access to hot water in your home.If, of course, the situation has changed since arranging the repair with us, please let us know, and we'll be more than happy to advise further. You can reach us by email at lqdirect@lqgroup.org.uk, and we kindly request that "Trustpilot" is mentioned in the subject line of your email too.Many Thanks,Customer Service Team

Hi ShayeShayesWorld,Thank you for your review.We value your feedback, and we appreciate you bringing your thoughts and feelings to our attention.We're saddened to learn you find the whole process a bit much, but we can see why this has prompted you to feel this way. Understandably this is upsetting for you too, but we would love to assist you and help with your repairs as well as ensuring you receive a response to your enquiries too.To help us achieve this we kindly invite you to email our amazing team here at lqdirect@lqgroup.org.uk with 'Trustpilot' as the subject. Please include as much information as possible and once we’ve received your email it'll be our utmost pleasure to do our best to help.Many ThanksCustomer Service Team.

Hi K,Thank you so much for your amazing review! 🙂It certainly sounds like everything went perfectly for you, and we're super glad to hear that you had a pleasant experience with our call handler.A huge thanks for sharing this with us; your feedback is greatly appreciated, and we're looking forward to helping you again soon.Customer Service Team