L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Natasha,Thank you for sharing your feedback with us. We're very sorry to hear about your dissatisfaction with our repair services, and we sincerely apologise for any misunderstanding that may have occurred during the repair process. Our team has investigated the issue and arrangements have been made to return to your home to address the repair. We understand the delay has been frustrating, and we trust that the repair is now progressing as expected. If you have any further questions or concerns, please feel free to reach out to us. We're here to help and we'll gladly do our best for you.You can contact us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk. If email is your preferred option, we kindly request 'Trustpilot' is used as your email subject.Many Thanks,Customer Service Team

Hi Pauline,Thank you so much for leaving us a 5-star review! 🙂Your feedback means a lot to us, and we're thrilled to hear that you had a positive experience with one of our jobs.We understand your frustration with the long outstanding repair, and we're working hard to address the situation. We recently instructed one of our contractors to complete the repair, and you should receive contact from them soon. Thank you for your continued patience and understanding as we work to resolve this for you.In the meantime, if we can be of further help, please let us know by contacting us through any of your preferred channels or by email at contact@lqgroup.org.uk. It will be our utmost pleasure to assist you.Many Thanks,Customer Service Team

Hi Janice,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team

Hi Kyle,Thank you for taking the time to leave us a review, we're delighted with your 5-stars too! 😊Most importantly, it's fantastic to hear that you found our guidance helpful in exploring a new career path. We strive to offer valuable insights and are passionate about supporting individuals seeking new opportunities, so it truly makes us proud to know our team has helped you.Many thanks again for your feedback, and feel free to reach out if we can help with anything else.Customer Service Team

Hi KEL87,Thank you so much for your fabulous review! We’re delighted to hear you’ve had a positive experience with Swale Heating. They strive to provide our customers with the best possible service, and we appreciate your recognition for their hard work too.Once again, a huge thanks for sharing this with us, your feedback is much appreciated 😊Customer Service Team

Hi Richard,Thank you so much for sharing your recent experience with us 😊We're delighted to hear that you had a positive experience and that the engineers arrived promptly. We love the efficiency of the service you received from the engineer as well.It's great to know that an additional issue was identified during the same visit, and the engineer took the time to report it to us. We trust that the issue is in good hands, but if you need further assistance, please email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line of your email) and we'll be sure to follow this up for you.Many Thanks,Customer Service Team

Hi Kasongo,Thank you so much for your wonderful review! 😊We're so glad to hear you had a great experience and your kind words about the engineer's expertise and helpfulness means the world to us. It's our goal to provide excellent service, and we're thrilled to know we’ve met your expectations.It’s with great pleasure to help and we very much look forward to helping you again soon.Many ThanksCustomer Service Team

Hi Margaret,Thank you so much for your review!We're so sorry to hear we've let you down on this occasion, this wouldn't be our intentions and we offer our sincerest apology if we failed to provide you with the service you hoped to receive from us.We would love to be able to help and ensure you get to speak to the correct person about your problem. It would be great if you could email the details to us so we can do this for you. We can be reached at lqdirect@lqgroup.org.uk and we recommend 'Trustpilot' is mentioned in the subject line of your email as well.Many ThanksCustomer Service Team

Hi Pauline, Thanks so much for sharing your thoughts and feelings with us in a review. We're genuinely sorry to hear that you feel we haven't been paying attention to the specific needs of our residents. Please know that we do listen, and we do care greatly about our residents. We believe in putting our customers at the heart of all the actions and decisions we make. We understand there's always room for improvement and we greatly appreciate your feedback. To allow us to address your concerns more specifically, please reach out to us at contact@lqgroup.org.uk using 'Trustpilot' as your subject header. We'd love to have the opportunity to make it right for you and improve your experience with us. Thank you once again for your feedback. Many Thanks Customer Service Team

Hi Christine,Thank you so much for your fabulous review!Firstly, we’re saddened to learn you had a major leak and we can imagine at the time this was worrying experience for you, but we’re super proud of our staff for acting so quickly in such circumstances and arranging for one of our plumbers to attend your home on an emergency call out.Although a repeated visit was required, we sincerely hope the leak was made safe during this time and until another plumber returned to rectify the cause.It truly is wonderful to read such amazing feedback so a huge thank you for sharing your most recent experience with us too.In the meantime, we shall look forward to helping you again 😊Many ThanksCustomer Service Team

Hi Janet,Thank you for your review.Not to worry, we’re thankful to you for answering the questions the best you could as it’s always nice to hear how our residents recent experience went.It certainly sounds as though our plumber made us proud and we’re sorry the flushing mechanism couldn’t be fixed at the time of our plumber’s call. We’re sure our plumber will report back his findings and recommendations so we can progress the repair forward for you.In the meantime, please reach out to us if there’s anything you need help with.Many Thanks Customer Service Team

Hi Janet,Thank you so much for your fabolous review! 🙂It's great to hear you've had a positive experience. We very much appreciate you taking the time to share your experience with us, and we're glad to hear that you were satisfied with the service provided.We hope to be of help again soon so feel free to let us know if there's anything else we can to for you.Many ThanksCustomer Service Team

Hi LS,Thank you for your review and for taking the time to share your experience with us.We’re saddened to hear that you had a disappointing experience with our Aftercare team, and we sincerely apologize if the service you received did not meet your expectations.We are dedicated to providing excellent service and would like to gain a better understanding of the issue you faced.To help us investigate further, we kindly ask you to email us with your details and concerns. We are here to assist you and explore possible solutions.Our team is ready to help, and you can reach us at lqdirect@lqgroup.org.uk. When emailing, please use 'Trustpilot' as your subject line.Feel free to contact us at any time, and we will do our best to assist you 🙂Many Thanks,Customer Service Team

Hi Michelle,Thank you for sharing your review and bringing your concerns to our attention.We feel your frustration and the inconvenience of having no water in your bathroom, and we apologise profusely for the disruption this has caused.We would be more than happy to assist you in finding the cause of this issue and providing you with an update. If you haven't already been in touch with us, please feel free to email your details to lqdirect@lqgroup.org.uk, where our dedicated team will be ready to investigate this matter for you. It would also be helpful if you could mention "Trustpilot" in the subject line of your email.Many Thanks,Customer Service Team

Hi Carol,Thank you for your review and feedback. We're truly sorry to read the repair is still outstanding.Feedbacks help us understand where we're going wrong and work on improving our services. We have a dedicated team here that can help and advice. Please email us at lqdirect@lqgroup.org.uk and would be great if you can use 'Trustpilot' as the subject header and our team will do their utmost for you. Many Thanks Customer Service Team

Hi Ann, Thank you very much for your 5 star review 😊That's great to hear! We're glad K&T made it easy for you to change your appointment and that the young man who arrived was professional and polite. Many Thanks Customer Service Team

Hi David, Your 5 star review is greatly appreciated! Thank you very much for your kind words and positive feedback. We're delighted to hear that you are very happy with the door repair. It was our pleasure to ensure the work was done to your satisfaction. Many Thanks Customer Service Team

Hi Peter,Thank you so much for leaving us a review following your recent experience with our contractorWe’ve loved reading your kind words and we’re thrilled to hear you were pleased with the service you received. We strive to provide our customers with the best possible experience, and it's wonderful to know that our contractor exceeded your expectations which is certainly reassuring for us to hear too.Many thanks again for sharing this with us and we look forward to helping you again…. hopefully sometime soon😊Customer Service Team

Hi Rob,Thank you for your review!Your feedback is important to us, and we offer our sincerest apology if you feel our service haven't quite met your expectations.We've certainly taken onboard your comments and we're truly saddened to hear you feel this way.We're more than happy and willing to discuss your concerns in more detail with you, and if you feel this approach would help, please let us know by emailing any specific concerns to us and it'll be our pleasure to do this for you. Our email address is lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Jayne,Thank you for taking the time to leave us a review and for sharing your thoughts with us.We understand that adjusting to retirement and managing repairs can be a new process. We're here to support you as you navigate this transition. Please feel free to reach out to us at any time, and it will be our utmost pleasure to help wherever we can 🙂Many Thanks,Customer Service Team