L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Mary,Thank you so much for your review 🙂We're sorry to hear about the misunderstanding with your heater enquiry and we apologise for any frustration and inconvenience it has caused.We would love to help and make things right. If you haven't already contacted us, please feel free to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email header), and our team will be more than happy to help with your enquiry.Many Thanks,Customer Service Team

Hi Annakay, Your green 5 star glowing review comments are so appreciated!😊We are overjoyed by your heartfelt words. Thank you for extending your appreciation towards our dedicated team and voicing your positive experiences of the service you have received. We're also glad to see that our engineering and plumbing team have being doing such a great job. Once again, we sincerely thank you for your recognition and support. Looking forward to hearing from you soon. Many Thanks Customer Service Team

Hi Denise,Thank you so much for the 5 star review.We are pleased to hear that any problems you have experienced have been resolved straight away, We really value your feedback and appreciate you taking the time to leave us a review, We can't wait to assist you again in the future,Many Thanks,Customer Service Team

Hi Christina, Thanks for your review regarding the plumbers visit. Some tasks have their challenges to complete and it's good to know a detailed reassessment has been done to ensure the job will get handled properly on the return visit. Looking forward to hearing about the successful completion of the repairs, and hopefully another green star.😊Many Thanks Customer Service Team

Hi Amanda,Thank you so much for your amazing review! 😊We absolutely love this and were overwhelmed with your kind comments.It’s so nice to read such amazing feedback, and it certainly makes us proud to know you always have a pleasant experience when contacting us.Many thanks to you again, it’s a pleasure to help you, and we look forward to helping you again soon.Customer Service Team

Hi Cherelle,Thank you so much for sharing your recent contact with us and for rating your experience with the full 5-stars 🙂We very much appreciate your kind words and we're glad to hear you received a prompt and helpful response to your email. We're committed to providing excellent customer service and will continue to work towards delivering the same high-quality service again.Many ThanksCustomer Service Team

Hi Paul,Thank you very much for your amazing 5-star review!We're over the moon to know you're loving the service from us, and it makes us proud to know our plumber was a pleasure to be with too.We honestly can't thank you enough for sharing your thoughts with us, it truly means so much and it’s so nice to see our residents are receiving a fabulous service from Customer Services and our maintenance team.We're looking forward to helping you again.... hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi John,Thank you so much for leaving us a review!We welcome your feedback and appreciate you sharing your thoughts and feelings with us too.We're very sorry to hear about your dissatisfaction with the increase in charges over the recent years, and we apologise profusely for the disappointment this has caused.Please know that we're always here to help, and if you have any questions regarding the charges, our dedicated team will be more than happy to assist you.Please feel free to reach out to us anytime by email at lqdirect@lqgroup.org.uk and by using ‘Trustpilot’ as your email subject.It'll be our pleasure to help 😊Many Thanks,Customer Service Team

Hi Chrissy,Thank you so much for your feedback and for sharing your dissatisfaction with us.Whilst we understand your disappointment with the delay in receiving a response, we strongly advised that all urgent matters are called through to us so we can assist with the issue immediately.Regrettably, during busier periods all online or email requests may not always be responded to straight away. As much as we try hard to provide a timely and responsive service to all our customers and residents, sometimes unexpected high volumes may cause a delay to which we offer our sincerest apology for any upset or frustration this causes.We sincerely hope the matter has since been resolved, but if for any reason you still need our help, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be sure to do our best for you.Many ThanksCustomer Service Team

Hi H Williams,Thank you for your review and for raising your concerns with us here.We’re truly saddened to hear this is happening and we’d love help put right what went wrong.To help up make it possible, we kindly invite you to email us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where one of our advisors will be more than happy to provide you with help and support with this matter.Many Thanks Customer Service Team

Hi Dear Mr Tomlin,We're really sorry to hear of your disappointment regarding our repairs service and we sincerely apologise if we've caused you some upset.We appreciate and understand delays with repairs can cause some frustration from time to time, but rest assured we're always looking at ways to improve our services.With this in mind, we welcome your feedback and your review will certainly help us to look at ways to provide a better service in the future.If however you have any concerns in the meantime, please feel free to reach out to us at lqdirect@lqgroup.org.uk and we'll be more than happy to assist you further. We kindly request you mention 'Trustpilot' in the subject line of your email too if you wish to contact us.Many ThanksCustomer Service Team

Hi Marietta,Thank you so much for leaving us another 5-star review!We're super proud with Swale for delivering a wonderful service to you. it certainly makes a difference when you’re kept in the loop, and you receive such amazing service.We welcome your feedback regarding our Plentific contractor, and we're saddened to learn the operative failed to attend as planned. Having investigated this matter further, we’re pleased to confirm Plentific have since been in touch with our contractor and we’re just awaiting a response from them, but we’ll be sure to keep you updated on the progress.We sincerely hope this update helps and you’re more than welcome to reach out to us by email at lqdirect@lqgroup.org.uk if there’s anything further we can do for you.Many ThanksCustomer Service Team

H Michelle,We appreciate you taking the time to share your recent experience and we're extremely saddened to hear K&T failed to attend and reset the boiler.If you're not already in touch with us and still need our assistance, please can you kindly email the details to us and our dedicated team will ensure this is resolved for you. When contacting us in this way, we kindly request 'Trustpilot' is used as your email subject and we recommend sending this to lqdirect@lqgroup.org.ukMany ThanksCustomer Service Team

Hi Mathilde,Thank you for sharing your thoughts with us.We're truly saddened to read your comments and we deeply apologise if we haven't provided you with the help and support you were hoping for. We understand your frustration when this happens and we're sorry for any upset caused.We're here to assist you in any way we can, and if you need further help, please don't hesitate to reach out to our dedicated team at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject. We will do our best and utmost to assist you 🙂Many Thanks,Customer Service Team

Hi Ryan,Thank you so much for your review and feedback.We really appreciate it and happy to read the bath panel was fixed, but at the same time saddened it wasn't arranged to be done after the flooring works. If you require any help with further repairs following the flooring job is completed, please contact our customer services on 0300 456 9996 or email us at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject and our dedicated team will help. Many Thanks Customer Service Team

Hi Lisa, Thank you for taking the time to leave us a review. We are really sorry to hear about the issue you're now having with your heating system. Even though the gas safety check was completed it definitely sounds like something isn't right here. Please can you get in touch with our team by sending an email to lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject header. We would be more than happy to arrange for someone to come out and figure out what's going on. Many Thanks Customer Service Team

Hi NA,Thank you for taking the time to leave us a review and for bringing this matter to our attention.We're saddened to learn there's an issue with our complaint portal, and we apologise for the disappointment this has caused.We welcome complaints through any of our channels, and you're more than welcome to email the details to us where it'll be our pleasure to help. We're reachable at contact@lqgroup.org.uk, and it'll be most helpful if 'Trustpilot' is used as your email subject on this occasion.We hope to hear from you soon and assist you with your concerns.Many Thanks,Customer Service Team

Hi Tricia,Thank you for sharing your recent experience with us.We're delighted to hear that you had a positive experience with our customer service advisor and contractor. It's also lovely to learn that you found the process quick and easy, and most importantly, with no hiccups involved.It’s our pleasure to help, and we hope to be of assistance again soon 🙂Many Thanks,Customer Service Team

Hi Karen,Thank you so much for your review! 🙂We're so sorry to learn that the issue persists, and we're committed to helping you find a resolution.We trust our operative has reported this issue to us with his findings. However, if you need further help with this, please do let us know, and it'll be our pleasure to further investigate this matter for you.We have an amazing team here willing to help, and we're reachable by email at lqdirect@lqgroup.org.uk. Please kindly use 'Trustpilot' in the subject line of your email too. Many Thanks,Customer Service Team

Hi John,Thank you so much or taking the time to leave us a review.We’re deeply sorry to hear about the passing of your mother, we understand that this is a very sad and difficult time for you.We appreciate your continued loyalty to our organisation, and we love that you’re loving the service we provide.Sending you our condolences and deepest sympathy, and please do not hesitate to contact us if there’s anything we can do to help.Many thanks again for your feedback!Customer Service Team

Hi Mrs Healey,Thank you for your kind words and 5-star rating.We're thrilled to hear that the engineer was able to quickly identify and resolve the issues. We love how it was a pleasure to have the engineer in your home too.Many thanks again for sharing this with us, it's much appreciated, and it certainly helps us to understand the amazing service our engineers are delivering.We're looking forward to helping you again... hopefully sometime soon 😊Customer Service Team

Hi Susan,Thank you so much for rating your recent experience with 5 stars!It's lovely to hear all went well with your appointment, and most importantly, our operative was a pleasure during the time spent in your home.We truly appreciate you sharing this with us, and it makes us proud to know our maintenance team is doing a fabulous job helping our residents.Many thanks again, Susan! We hope to be of help again soon 😊Customer Service Team

Hi,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team