L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Sharon,Thank you for leaving us a 5 star review! We're thrilled to hear that you had a great experience interacting with us. We strive to offer the best service and it's always encouraging to hear from happy customers like you.Feel free to reach out to us again if you need further assistance or have any other enquiries, we are always here to help. Many Thanks Customer Service Team

Hi Miss Smith,Thank you so much for your fabulous review!Your heartfelt comments mean the world to us, and we're delighted to hear you're happy with your experience in our Sheltered Housing. Providing comfortable and safe living spaces at an affordable price is so important to us too, and it is rewarding to know that we are meeting your expectations.Many thanks again for sharing this with us; your feedback is greatly appreciated! 😊Customer Service Team

Hi Comfort,Thank you for your review.We welcome your feedback and apologise for any inconsistency in communication. We value transparency and strive to provide accurate and clear information at all times.We'll be more than happy to investigate this matter further and ensure it does not happen again.To assist us in this process, please can you kindly email your concerns to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we will gladly look into this for you.Many Thanks,Customer Service Team

Hi Nadia,Thank you so much for your fabulous review! 😊We're thrilled to hear that you had a positive experience with our service. Your feedback means a lot to us, and we're delighted to hear that you found our email communication quick and easy to use.We'll be sure to share your kind words with our dedicated team for you too.In the meantime, we very much look forward to helping you again.Many Thanks,Customer Service Team

Hi Chris,Thank you so much for your 5-star review!We appreciate your kind words about the quality of our work, and we're over the moon that you're happy with the service provided by our plumbers.We understand your perspective on their football team preference, and we appreciate your feedback surrounding this too 🙂Many thanks again for sharing this with us and we look forward to helping you again soon.Customer Service Team

Hi John,Thank you for taking the time to leave us a review today.We're very sorry to hear your boiler isn't working following a gas safety check with our contractor. We honestly appreciate the annoyance and inconvenience this has caused you and we would like to help put right what went wrong.To help us achieve this, please can you kindly email your details to us at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is used as your email subject.As soon as we have your details, we'll be more than happy to arrange contact with you.Many ThanksCustomer Service Team

Hi None, Thank you for taking the time to share your feelings with us. It sounds like you've had some frustrating experiences lately and, for that, we sincerely apologise. Our goal is to ensure that problems are resolved promptly and efficiently, and it saddens us to learn this hasn't been your experience. To see how we can improve your experience, we would like to invite you to reach us to us directly at contact@lqgrouo.org.uk and provide us with more details about the issue. In your email, could you please use 'Trustpilot' as the subject header. This will allow us to quickly identify your email. We value your feedback and look forward to making things right for you. Many Thanks Customer Service Team

Hi Azeez Akanbi Dende-Raji,Thank you for taking the time to leave us a review.We appreciate your feedback and we thank you for giving us a 5-star rating too.Providing excellent customer service is something we always aim to achieve, and we're so glad that you had a positive experience. We value your feedback and will continue to work hard to ensure all customers receive the best possible service.We understand that at times things may go wrong, but we want you to know that we're here for you if you need our help. You're more than welcome to reach out to us through any of your preferred channels or by email at contact@lqgroup.org.uk.Many Thanks,Customer Service Team

Hi Mick,Thank you so much for your fabulous review! 😊We're truly delighted to hear about your positive experience, and it's wonderful to know that you were happy with the speed and quality of the service you received.We honestly can't thank you enough for taking the time to share this with us. We'll keep working hard to deliver an amazing service.Many Thanks,Customer Service Team

Hi Paul,Thank you for leaving us a review. We hear your dissatisfaction and we're really sorry that the service you have received hasn't hit the mark. If you feel you are not receiving any of the services that you're contributing towards please let us know which services and we'll be keen to investigate further.You can reach one of the team by emailing lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header. One of our dedicated team will be on hand to help in anyway we can. We're sure we can turn things around for you. Many Thanks Customer Service Team

Hi Azeez Akanbi DENDE-RAJI,Thank you such for your amazing review!We can imagine rubbish left near your home is unsightly and unpleasant to live with, but it makes us so happy to know this matter was dealt with accordingly and resolved for you.It’s our absolute pleasure to help and we’ll be sure to pass on your personal thanks too 😊Many ThanksCustomer Service Team

Hi Margaret,Thank you so much for your 5-star review!We're delighted to hear that our operative was able to assist you efficiently and courteously. It's reassuring for us to receive such positive feedback.We always love hearing about the fantastic service our operatives provide when they are in our residents' homes, so your feedback is truly appreciated and valued.Thank you once again for your review, and we can't wait to assist you again soon 😊Customer Service Team

Hi Annemarie,We're delighted to see your 5-star review! 😊Thank you so much for your kind words! We're absolutely thrilled to hear about your positive experience with our staff. We strive to provide exceptional service and we're delighted that you've found our team to be friendly and helpful. Your recognition means the world to us, and we very much look forward to helping you again.Many ThanksCustomer Service Team

Hi Natalie,Thank you so much for your amazing review and for sharing your journey with us.It’s lovely to hear about the positive experience you’ve had purchasing your home, and your kind review has certainly made us happy too.It’s important to us to ensure our customers have a personalised service like you’ve experienced, and we're so glad that Phoebe and Richard were able to make your purchase go smoothly and an enjoyable one as well.Many thanks again Natalie, and huge congratulations on your new home! 😊Customer Service Team

Hi Stuart,Thank you so much for your review!We appreciate you taking the time to let us know how your appointment went and we're truly sorry to hear of the frustration experience you had with your appointments.We've certainly taken onboard your comments as this certainly isn't the kind of service we expect either, so your feedback will help us to understand what went wrong and to put measures in place to prevent the same from happening again.In the meantime, if we can be of further assistance, feel free email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where it'll be our pleasure to help.Many Thanks Customer Service Team

Hi Aldrich, Wow, thank you for the 5 star review! 😊It's absolutely fantastic to know that you've had such a positive experience with our customer service. We strive to deliver top notch service and it's reassuring to hear that it's been 'on point' from your perspective. It's also great to know that you've been enjoying your shared ownership home for a year and a half now without any issues. Thanks again for your feedback! Many Thanks Customer Service Team

Hi Mailvaganam, We appreciate you taking the time to share your positive feedback with us. We're glad to hear that your concerns have been listened to and you have a plan going forward. It's great to know repairs will start on 4th of September. We'll be looking forward to your update after that date!Many Thanks Customer Service Team

Hi Ali, Thanks for leaving us a top 5 star star review.😊Our team is committed to providing top-tier service and we're glad we hit the mark for you. Rest assured, we're working diligently to sort your repair as soon as possible. Your patience and trust in us mean a lot. Feel free to get in touch if you have any further queries or require additional support. Many Thanks Customer Service Team

Hi June,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the service you received.It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. In the meantime, we look forward to helping you again soon. Many Thanks Customer Service Team

Hi Danielle,Thank you so much for your review.We certainly feel your dissatisfaction and we understand the frustration and stress you're experiencing with the cladding issues. Whilst we appreciate this is a disappointing experience, we welcome your review, and we apologise profusely if it’s taking longer than you hoped to rectify the issue.We’ve included a link below to the FAQ section on our website and we hope you find the information useful and helpful.https://www.lqgroup.org.uk/building-and-fire-safety/fire-safety-faqsUnderstandably resident’s and homeowners have been waiting some time for remedial works to commence. Unfortunately, due to owing a high volume of buildings that are needing these works, this will regrettably take a considerable amount of time to complete to which we sincerely apologise for the continued delay and upset this is causing.In the meantime, if you have any further questions, we’ll be more than happy to do our best to answer these for you. With this in mind, you’re more than welcome to reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as the email subject) where it’ll be our utmost pleasure to help with your concerns or queries.Many ThanksCustomer Service Team

Hi Saverio, We appreciate you writing a review to share your dissatisfaction. Our aim is to provide a high standard of service so it's disappointing to learn we've fallen short in your experience. We're genuinely sorry for any delays you've faced as we know selling a home can be stressful enough. If there are any specific issues you need help with, please reach out to us via email lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header and we will be sure to provide you with any help you need. Many ThanksCustomer Service Team