L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Ahmed,Thank you so much for your review and for sharing your concerns with us.We’re also sorry to hear a problem has arisen with your mother's boiler, and we understand why this is a worry for you, especially with your mother's vulnerability as well as being the time of year when we rely on our heating the most.As you may already be aware, the loss of heating and hot water is always dealt with as a priority. However, sometimes delays can occur if parts are needed before boilers can be restored to their full potential. Regrettably, this is beyond our control, but we’ll always endeavor to work with our contractors to restore supplies at the very earliest opportunity. During this time, temporary heating will be left by our contractor, and we sincerely hope this has been the case for your mother.It will, of course, be our pleasure to help and look into this matter further for you. To help us achieve this, we kindly invite you to email the details to us.Our email address to reach us on is contact@lqgroup.org.uk, and we kindly request 'Trustpilot' is used as your email subject on this occasion.We look forward to hearing from you soon and working with you to resolve this matter.Many Thanks,Customer Service Team

Hi Customer,Thank you so much for taking the time to leave us a review.We'd very much love to assist you further with the outstanding repairs inside your home as well as providing yourself with an update on how they are progressing.To help us make it possible, please can you kindly email the details of the repairs to us, along with your address details where our dedicated team will gladly offer their help to you.We're reachable at lqdirect@lqgroup.org.uk and we request 'Trustpilot' is mentioned in the subject line of your email too.Feel free to email us at anytime and it’ll be our pleasure to help 😊Many ThanksCustomer Service Team

Hi Helena,Thank you so much for taking the time to leave a review!🙂We're delighted that you had a 4-star experience with one of our advisors. It makes us happy to know that you're pleased with the service you received.Many thanks again for sharing this with us. If there's anything further we can help you with, please let us know, and we'll gladly do our best for you.Many Thanks,Customer Service Team

Hi The Lady,Thank you so much for your review!We’re saddened to read your comments and it’s naturally concerning for us as well to learn there’s a few things that may need our attention.It’s important to us to make sure repairs are raised accordingly and completed satisfactorily, therefore it’s upsetting for us to hear stuff keeps breaking.It’ll be out utmost pleasure to discuss your review in more detail with you and to help with any outstanding repairs. To help us make it possible we kindly invite you to email your concerns to us at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Margherita,Thank you so much for taking the time to share your thoughts with us.We're extremely saddened to hear of your dissatisfaction, but at the same time, we're thankful to you for expressing your thoughts with us here.We sincerely apologise if our services have failed to meet your expectations; this is naturally concerning for us too. We always strive to deliver an amazing service by putting our residents at the heart of everything we do, so we're equally disappointed this hasn't been the case for you.We're always open and willing to discuss any concerns you may have, and you're more than welcome to email our dedicated team where it'll be our pleasure to help.Feel free to reach out to us at lqdirect@lqgroup.org.uk. We kindly request 'Trustpilot' is included in the subject line of your email too.Many Thanks,Customer Service Team

Hi Mick,Thank you for taking the time to leave us another review and for sharing your disappointment with us.We've had further look into your repair for the footpath and we can confirm we've offered you the earliest available appointment. We appreciate this may seem a bit of a wait, but unfortunately we're unable to complete repairs of this nature as an emergency and it's inevitable more time is required. Rest assured our work planners constantly monitor appointments and if we're able to bring the date forward we will be in touch with you.We are by no means refusing to repair the path for you Mick, and we hope you'll understand that we just need a little more time to be able to complete this for you.ThanksCustomer Service Team

Hi Malcolm, Thank you for your wonderful 5 star review. It's great to hear that you appreciated the thoroughness of our engineer's work on your Magnaclean. Looking forward to helping you again in the future. Many Thanks Customer Service Team

Hi Kyle,Thanks so much for leaving us a 5 star review. We really love to hear of your experiences with the service you receive from us. It's great that the electrician that attended was so friendly and helpful. Many Thanks Customer Service Team

Hi Robert,Thank you so much for your amazing review!We're thrilled to hear Tia delivered such wonderful support during your first-time home buying experience. It's great to know that she took the time to explain everything thoroughly throughout your journey with us too. Your feedback is certainly reassuring for us, and we're sure Tia will be delighted to know she's done a fabolous job in helping you.Wishing you all the happiness in your new home Robert! We hope you settle in well and create many happy memories to cherish 😊Many Thanks,Customer Service Team

Hi Susan.Thank you so much for your review!We appreciate you letting us know the leak inside your home is still ongoing and we sincerely apologise for the delay in resolving this for you.If you’re not already in touch and need our help in resolving this. we’d very much love to hear from you.We have a fab team here willing to help and we can be reached by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is mentioned in the subject line of your email too.Many Thanks Customer Service Team

Hi William,Thank you so much for your amazing review!It's great to hear that you're loving the quality of our flats, and we're delighted that Nicki has always been proactive in providing information and support. Your feedback certainly helps us understand the wonderful things Nicki is doing for our customers, so we really do appreciate you taking the time to share your experience with us.A big thanks from us again, and feel free to reach out if there's anything we can do for you.Customer Service Team

Hi Cadda,Thank you so much for leaving us a review.We're very sorry to learn you've had a disappointing experience and you feel ignored.We appreciate why a health and safety issue is worrying for you, and we'd love to further assist you and help with your concerns.Please feel free to email the details to us at lqdirect@lqgroup.org.uk where it'll be our utmost pleasure to help. It'll be most helpful to us as well if you could kindly use 'Trustpilot' as your email subject on this this occasion too.Many ThanksCustomer Service Team

Hi Eren,Thank you very much for rating your experience with 5-stars! 🙂We're delighted to hear about your positive experience with our team at Kidbrooke Village. It's wonderful to know that they were able to provide you with the support and guidance you needed during your shared ownership flat search. They truly are an amazing team, and we can’t thank you enough for taking the time in sharing your personal experience with us too.Many ThanksCustomer Service Team

Hi Philip,We welcome your review and we thank you for sharing your feedback with us.We sincerely apologise if our service did not meet your expectations and for any dissatisfaction you experienced.As part of our Planned Maintenance programs, we assess component renewals for bathrooms and kitchens annually based on stock condition surveys we previously carried out in your home. This survey helps us prioritise homes in need of new installations.Whilst components like kitchens, bathrooms, and windows etc are designed to last for many years, we understand that repairs may be necessary from time to time. We're more than happy to continue carrying out repairs on your existing components and we kindly invite you to let us know if there's any repairs that need attention.We're reachable through any of your preferred channels or via email at lqdirect@lqgroup.org.uk. If email is your preferred method of contact, please mention 'Trustpilot' in the email subject line as this would be most helpful to us too.Please feel free to get in touch, and we will do our utmost to help with any enquiries you may have for us 🙂Many Thanks,Customer Service Team

Hi Steff,Thank you so much for your fabulous review!We're glad you're pleased with the windows and with the service received from our operative. It makes us proud to know he's done a wonderful job.We understand your frustration with the time it took to resolve the issue, and we apologise for any disappointment caused. We aim to provide a timely service, and we'll be sure to take your feedback into consideration as we continue to improve our processes.Many thanks again for sharing this with us; your feedback certainly means a lot 🙂Customer Service Team

Hi Marion,Thank you so much for leaving us a review.We're deeply sorry to hear about the recent service received from us. We certainly feel and understand the dissatisfaction this has caused. We aim to provide excellent customer service and we're disappointed to hear that your experience hasn't meet your expectations on this occasion. Your feedback is hugely important to us, and we'd love to investigate this matter further for you. To help us achieve this, we kindly invite you to email the details to us with 'Trustpilot' being used as your email subject. We're reachable at contact@lqgroup.org.uk and we look forward to helping you soon.Many ThanksCustomer Service Team

Hi Customer,Thank you so much for your fabolous review! 🙂We're thrilled to hear about your positive experience with Sarah in customer services. It's wonderful to know that she provided you with the assistance you needed in a timely and professional manner. We absolutely value your feedback and we're sure Sarah will be delighted with your kind words too.Many ThanksCustomer Service Team

Hi Teresa,Thank you so much for your fabulous review!It's great to hear you've had a wonderful experience and you're happy with the repair too.Your praises for our maintenance team most certainly means the world to us so many thanks again for sharing your thoughts with us.We're looking forward to helping you again, hopefully sometime soon 😀Customer Service Team

Hi Barbara, Thank you for bringing this to our attention and leaving a review. We apologise for the inconvenience and any damage caused by the installation of your bathroom mirror. To assit you further, please contact our team at contact@lqgroup.org.uk with 'Trustpilot' in the subject line and be sure to attach photos of any damage.We'll ensure to address your concern as quickly as possible. Many Thanks Customer Service Team

Hi Felix,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We sincerely apologise if the service you’ve received from us hasn’t quite met your expectations and we apologise profusely for the disappointment this has caused.We certainly wouldn't want you to feel this way, and if there's anything we can do to help, we'd very much love to hear from you.Please feel free to reach out to us at any time by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be sure to help wherever we can.Many Thanks,Customer Service Team