L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Mick,Thank you for sharing your experience with us and for bringing the concerns with the footpath to our attentionWe're so sorry to hear you've had a fall and we really do hope your foot will make a full recovery. We appreciate and understand why the footpath is concerning for you, especially after having the fall and although we’ve failed to meet your expectations your review is still important to us.Having investigated this further for you, we understand an emergency callout was arranged as soon as we were made aware of the issue. During our visit it was reported further works are required which has also been arranged for you. We can confirm notification was sent to you recently confirming the details, however if you haven't received this from us, please kindly email us at lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject and our dedicated team will be more than happy to confirm the details for you.Many ThanksCustomer Service Team

Hi Alisdair,Thank you so much for taking the time to leave us a review.We hear your frustration with the ongoing leak issue and the lack of resolution, and we apologise profusely for the inconvenience and the communication challenges you've experienced.We value your feedback and will use it to improve our processes to ensure better communication and accountability in addressing customer concerns.After investigating your concerns further, we understand that you've recently reached out to us. We're saddened to hear that you felt the need to log a complaint, but we genuinely appreciate your reasons for doing so. Our complaint handler is diligently working to address your concerns and will stay in touch until a final resolution is reached.We sincerely hope this matter is resolved for you soon. If you have any further questions, please feel free to keep in touch, and we'll be more than happy to assist you. You can reach us by email at contact@lqgroup.org.uk, alternatively you're more than welcome to reach out to our complaints coordinator directly.Many Thanks,Customer Service Team

Hi Faruk,Thank you so much for your fabulous review!We've enjoyed reading your comments and we're over the moon to hear how helpful the engineer was during his visit.Your feedback means the world to us, and we can't thank you enough for taking time out to share your thoughts with us as well,Many ThanksCustomer Service Team

Hi Paul,Thank you so much for your amazing review! 😊It was a great pleasure to assist, we can imagine it was a worrying experience for you.We're delighted that Swale was there to help and was able to put your mind at ease. Providing our residents with the best possible service, especially during situations like this, is highly important to us, and we're happy to know that Swale was able to meet your needs.Once again, a huge thanks for your feedback, and feel free to reach out if there's anything else we can do for you.Many Thanks,Customer Service Team

Hi Michelle,Thank you so much for expressing your thoughts with us.We welcome your feedback and we're saddened to learn there's been an issue with your appointments booked by K&T.It's important for us as well to make sure our contractors are providing a good service to our residents, and we offer our sincerest apology if this hasn't happened.We always encourage our contractors to contact our residents if there's a problem with accommodating the appointment as planned, as we understand the disappointment and frustration this can cause. We’ll of course pass on your feedback to them for you.In the meantime, if you need further help from us in resolving this matter, please let us know and we'll be more than happy to help. All we ask if for you to kindly email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our amazing team here will gladly do their utmost for you.Many ThanksCustomer Service Team

Hi Stuart, Thank for sharing your thoughts and concerns with us. Our aim when you contact us is to provide the highest level of service and as much information as possible, so we're sorry of we've not hit the mark for you. If you still need help, we're here for you and keen to put things right. We've been having some technical issues with our phone lines today and are working to resolve them quickly. You can reach us via email at lqdirect@lqgroup.org.uk and use 'Trustpilot' as your subject header, with more details of what's been happening and request that one of the team calls you back, and we can do this for you. Many Thanks Customer Service Team

Hi,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We sincerely apologise if the service you’ve received from us hasn’t quite met your expectations and we apologise profusely for the disappointment this has caused.We're committed to delivering great service, so it's naturally concerning for us to read your comments too.We’re always open and willing to discuss any concerns you may have, and you’re more than welcome to email our dedicated team here where it’ll be our pleasure to help.You can contact us via email at lqdirect@lqgroup.org.uk, and we kindly request ‘Trustpilot’ is included in the subject line of your email too.Please feel free to reach out to us at any time 🙂Many Thanks,Customer Service Team

Hi Satheeswaran,We welcome your feedback and we appreciate you bringing this matter to our attention.We would like you to know we certainly feel your frustration with the delays and inconvenience you've experienced, and we're truly sorry that your experience did not meet your expectations.We've conducted a thorough investigation to ensure that the outstanding repair is being addressed and we can confirm that the repair is currently with our review panel for approval. Sadly, it isn't unusual for us to follow this procedure and it's important we abide by our procedures following a recent quotation we've received from our contractor.We sincerely apologise for the additional delay and for the disruption this is causing in your bathroom. Please be rest assured that everything is progressing as it should, and our contractor will keep you updated once we've finalised this part of the process.We understand that this may be disappointing for you, and we have taken your feedback on board to help us improve the service we provide.In the meantime, if you have any further questions or concerns, please feel free to contact us via email at lqdirect@lqgroup.org.uk. Our dedicated team is ready to help, and we recommend using 'Trustpilot' as the email subject when contacting us in this way.Many ThanksCustomer Service Team

Hi Azeez, Thank you so much for your heartfelt review and encouraging words.Your satisfaction is our highest priority and we're thrilled to hear that both advisors we're so helpful. Thank you so much for taking the time to leave such a beautiful review. Your support is the greatest endorsement we could want. Many Thanks Customer Service Team

Hi Elizabeth,Thank you so much for your positive review.It makes us so happy to hear such amazing feedback like yours, so thank you for taking time to share this with us too. In the meantime, we look forward to helping you again soon. Many Thanks Customer Service Team

Hi Brandon,Thank you so much for your 5-star review.We’re over the moon to learn your recent experience went well and you’re happy with the help and support you received. It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. We'll pass on your compliment to management of that department. Many Thanks Customer Service Team

Hi Wilson,Thank you for your review.We understand your frustration and apologise profusely for the issues you've experienced. We strive to provide a positive living experience for all our residents, and we're disappointed to hear that your experience has been so negative. We certainly take all maintenance concerns seriously and we understand the issues with your home are currently under investigation. We sincerely hope you have a positive outcome soon. In the meantime, we’re more than willing to answer any questions you may have and you’re more than welcome to reach out to us through any of your preferred channels. We also welcome contact by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject.Many ThanksCustomer Service Team

Hi Rawle,Thank you for sharing your review with us.We very much appreciate you bringing this matter to our attention. We're truly sorry to hear that your complaint remains unresolved, and we understand the upset this may have caused.Our team is dedicated to addressing your concerns, and we are eager to collaborate with you to find a resolution.We kindly ask you to email your details to us where one of our advisors will be happy to assist. We're reachable at contact@lqgroup.org.uk, and it would be most helpful if 'Trustpilot' is mentioned in the subject line of your email too.Many Thanks,Customer Service Team

Hi Zally,We’re delighted you’ve had a 4-star experience 🙂It’s always a pleasure to learn of the fantastic service received whilst our engineers and operatives are spending time in our resident's homes, so we really do appreciate and value the feedback you share with us.Many thanks again for your amazing review and we look forward to helping you again soon.Customer Service Team

Hi Mary,Thank you so much for taking the time to share this with us.We’re so sorry to learn of your dissatisfaction, and we apologise if our repairs service has fallen short of your expectations on this occasion.We always try our hardest to deliver an amazing service, so it’s naturally concerning to us to hear the quality of the repair isn't what you hoped for. Rest assured we'll share your feedback as it helps our management team understand where a more improved service would be welcomed.In the meantime, if there's anything else we can help you with, please feel free to contact us, and we'll do our utmost to help.Contact is welcome via any of your preferred channels or by email at lqdirect@lqgroup.org.uk where we kindly request 'Trustpilot' is used as your email subject.Many Thanks,Customer Service Team

Hi Maureen,Thank you for taking the time to leave us a review.We certainly value your feedback and we're sorry to learn of your dissatisfaction with our maintenance service. Rest assured we've taken on board your feedback, and the information will help us look at ways we can further improve our services.In the meantime, if there's anything specifically causing a concern, please do let us know by email at contact@lqgroup.org.uk where one of our advisors will gladly help.Many Thanks,Customer Service Team

Hi Hilja,Thank you for taking the time to share your thoughts and feelings with us, we're truly saddened to read your comments.We're deeply sorry if the outcome from your complaints isn't what you hoped for, and we certainly understand your frustration when this happens.We're here to help wherever we can, and we're always willing to assist with any further questions you may have.If we can be of further assistance, please feel free to email our dedicated team here at contact@lqgroup.org.uk, where one of our advisors will gladly help. It would be most helpful to us if 'Trustpilot' is mentioned in the subject line of your email too.Many Thanks,Customer Service Team

Hi Philip,Thank you so much for your 5-star review! 🙂We're thrilled to hear you received such prompt and effective assistance, and we're delighted that we were able to meet your needs so quickly.This is great news and it's certainly made us happy to know your enquiry was handled well.Many thanks again!Customer Service Team

Hi Barbara,Thank you very much for taking time to leave us a review.K&T have certainly made us proud, and we're also delighted to hear of the fantastic service you've recently had from them too.Many thanks again for sharing this with us, your feedback is greatly appreciated, and we look forward to assisting you again soon😀Customer Service Team

Hi Duncan, Thanks so much for your 5 star review. We're truly over the moon to know that your boiler repair was carried out quickly. It's always our goal to provide prompt efficient service, especially for our residents with a priority need. We understand how important it is to have your boiler in working condition, so we'll always strive to respond and rectify any issues as swiftly as possible.Many Thanks Customer Service Team