Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDid a good job.
The engineer did his job well and sorted a Carbon monoxide alarm for my kitchen as my boiler is there but tried to contact me on the wrong mobile number which I corrected so luckily he still took a chance and still turned up to see if I was home.
Everlyn · 24 April 2024
Agent replied · 22 October 2024
Hi Everlyn,Thank you very much for taking time to leave us a review!We’re delighted your recent visit went well for you and the gas engineer still came to your home despite having the incorrect contact details, we’re so glad to hear this too and it certainly helps us to understand what an amazing job they’re doing for us.Many thanks again Everlyn, your feedback means so much to us and we’re appreciative of your 5-stars too😊Customer Service Team
★★★★★ 1/5
GoogleUnfortunate experience locally of one of their employees verbally assaulting someone with racist comments.
Adam · 11 June 2026
★★★★★ 1/5
GoogleGrim housing association.
I lived for two years with my whole flat completely sodden/black mould absolutely everywhere heavily pregnant and until baby was around six months. The conditions I was living in was uninhabitable and inhumane yet they didn’t give a toss, my floor collapsed completely and I was still left in the flat for two weeks ( baby crawling) with a giant hole in my collapsed living room floor whilst they found me temporary accommodation. A DECANT and yet I was expected to stay in these conditions.
Please open a housing disrepair claim and take your issues straight to legal proceedings!!! I did and my whole flat was gutted top to bottom expenses paid and I received compensation! Do not let these scumbags get away with taking your money and providing disgraceful living conditions.
I currently have rats in my flat now!! Will be going down the legal route once again. They will not do works unless you take the legal route!
Yet there CEO lives on over £300,000 a year!
What exactly does she do again?🤭
2023 · 28 May 2024
★★★★★ 1/5
GoogleI’ve just moved in to some new builds that L&Q manage. Unfortunately I’ve had nothing but grief since moving in. The apartment itself is lovely however one week in to moving in my shower is broken and there is a leak under my floor which has now ruined my brand new carpet. We do not have enough communal bins to facilitate how many apartments are in the block and the electric gate has been broken for 2 weeks now making a very scary electrical noise. We pay a significant amount of rent to live here however it’s like the L&Q staff were wonderful until they had your money and then that was it. Extremely disappointed. I expected better from this firm.
Sez · 28 May 2024
★★★★★ 1/5
Trustpilotunhelpful
The most unhelpful, ridiculous company in existence On 24th November my fence was blown down by the wind. After an extremely long wait to raise emergency repair. A job was raise at 11am at 430pm it was "made safe" I'm told today it won't actually be fixed until 8th January 2025.I'm the end house you can now access my garden from the road.They don't care and should be closed
Daniel · 25 November 2024
★★★★★ 3/5
TrustpilotMy questions were answered politely but…
My questions were answered politely but then brushed off by saying 'just call us'.Lack of communication about installation of a new boiler until I got an appointment from L&Q. Even then, I had to ring to find out what was the appointment for.
Lolit · 21 August 2024
Agent replied · 22 October 2024
Hi Lolit,Thank you for taking time to leave us a review and for sharing your recent experience with us.We’re truly sorry to learn your experience has fallen short of your expectations and we sincerely apologise for the disappointment this has caused.We’ve certainly taken onboard your feedback as your opinion matters to us, and it also helps us to understand where we could do better.We’d like to think everything is now progressing smoothly, but of course if there’s anything further we can do to help, please do let us know.We have an amazing team here and you’re more than welcome to reach out to us at any time. Our email address is lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject when contacting us on this occasion.Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotHot water restored by K & T Heating
The gentlemen who came from K & T Heating on the 10/06/24 did an excellent job in restoring our hot water. Before we were having to heat water to wash ourselves to keep clean and to wash the dishes. We were very happy with their work
Barbara · 25 June 2024
Agent replied · 22 October 2024
Hi Barbara, Thanks for the 4 star rating!We're overjoyed to know your experience with the engineers from K&T heating was so positive. Your kind words are greatly appreciated and certainly be passed on to the team. It's lovely to see such an uplifting review. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotUnhelpful not informed left at risk ongoing
Unhelpful not informed left at riskTotal disaster of a companyMould fungus broken floors hole due to mains leakLeft to climb over washing machine to get to bathroom no cooking facilities Aged 78 and disabled no time frameShould be minus starsTo work being done
Doreen · 12 August 2024
Agent replied · 22 October 2024
Hi Doreen,Thank you for your review and for taking the time to leave us feedback. Your feedback is important to us, and we offer our sincerest apology for all outstanding repairs. We've certainly taken onboard your comments and we're truly saddened to hear the situation. Please email us at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject and our dedicated team will do their utmost to help and advice with all outstanding repairs.Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotIt has been an amazing experience
It has been an amazing experience. Being a first time buyer with little on purchasing a shared ownership property. The sales team led by Nipa have been extremely supportive from start to finish. Thank you for your support.
Francisca · 31 October 2024
Agent replied · 24 December 2024
Hi Francisca,Thank you so much for your fabulous review!We are absolutely thrilled to hear about your positive experience, and it's wonderful to know that our sales team, led by Nipa, provided you with the support and guidance you needed as a first-time buyer.We just know Nipa will be over the moon with your kind feedback too, so a huge thanks once again for sharing your experiences with us.Wishing you every happiness in your new home! 😊Many Thanks,Customer Service Team
★★★★★ 3/5
TrustpilotMarked down because of time taken
I would give more stars for the eventual outcome but have marked down because of the length of time to a satisfactory resolution. It took 7 months to get the job frinished after poor workmanship. However, once a proper tradesperson came and fixed it the result was perfect and the carpenter exemplary and it was him who saved the day.
Samantha · 17 August 2023
Agent replied · 22 October 2024
Hi Samantha,Thank you for your review!We welcome all feedback which helps us improve in certain areas of the business.We're sorry for the length of time it took to finalise the repair, but also happy the repair was carried out with a perfect result. Thanks again for your feedback. Customer Service Team
★★★★★ 1/5
TrustpilotThey still did not resolve the problems
Ongoing roof issues for years, bedroom ceiling collapsed not resolved so many problems in the house which I have gone fed up of chasing L&Q that they don't turn up on appointments which I have been waiting for contractors even complained but No response...!
Jannat · 24 July 2024
Agent replied · 22 October 2024
Hi Jannat, We appreciate you leaving us a review to express your concerns.We're truly sorry to hear about the ongoing issues you're experiencing, especially the roof issues and the bedroom ceiling collapse. Please accept our sincerest apologies for any troubles caused, and for any missed appointments. We understand the importance of your issues and the frustration they have caused. We want to help you and rectify the situation as soon as possible. Could you please email our team at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. We are looking forwarding to working with you to resolve this and improve your experience. Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotOn this occasion the repair was…
On this occasion the repair was considered urgent. The operative who attended was very professional in his conduct. He identified the problem quickly and obtained the resources that he needed to complete the repair promptly.
Miranda · 12 December 2024
Agent replied · 24 December 2024
Hi Nranda, Thanks for taking the time to provide feedback and a 4 star review. We are glad to hear that your urgent repair was managed quickly. Your comments regarding the professionalism and efficiency of our operative are greatly appreciated. We're proud of our team members who are dedicated to providing excellent service, and your positive praise validates their hard work. We'll make sure to pass this along, as we know they'll be delighted to hear your feedback. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotThe engineer arrived within the time…
The engineer arrived within the time specified, polite, and knew exactly what to do and did it without delay or wasting time. He also left the place tidy as was found. And let mi know how I would receive the certificate.
Owen · 11 September 2024
Agent replied · 22 October 2024
Hi Owen,Thank you for your fantastic review! 😀We're delighted to hear that you had a positive experience with the engineer. Your feedback on their professionalism, efficiency, and attention to detail is greatly appreciated. Providing exceptional service is a top priority for us, and we're pleased to know that our engineer delivered on that front.Thanks once more for sharing your experience with us. We look forward to assisting you again in the future.Customer Service Team
★★★★★ 1/5
TrustpilotL&Q don't care about it's customers
L&Q don't care about it's customers. Chasing a repair is like searching for a needle in a haystack. Staff are rude or even lie saying a tradesperson attended your property when you know they didn't because you were home waiting. Very disrespectful & condescending!
Keke · 22 July 2024
Agent replied · 22 October 2024
Hi Keke, Thank you for taking the time to voice your concerns about our service. Trust and responsibility are values we hold in high regard, and we take it seriously when we fall short of such standards. We assure you that our customers are our topmost priority. It saddens us to hear that your experience seems to reflect otherwise. To try to rectify this disappointing situation, we need more details from you. Sharing these will allow us to escalate the matter properly. Please send an email to lqdirect@lqgroup.org.uk with the subject line 'Trustpilot'. Include all the information related to your concerns in this review.Thanks for your understanding and patience. We look forward to making things right for you. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotHe was clear polite
He was clear polite. He gave me a job number. One of the other residents called in and didn't get anything constructive. Got to say that was almost 24 hours ago and still no heating.
Jayne · 9 December 2024
Agent replied · 24 December 2024
Hi Jayne, Thank you for taking the time to leave a 5 star review of the service you received from our team. Your kind words are truly appreciated. We understand that the issues with the heating system is causing you inconvenience and we apologise for this. Please be assured that we are treating this issue as a priority and our maintenance team is working hard to resolve this as quickly as possible. We know that these situations can be frustrating and we thank you for your patience. Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotI would have given 0 stars
I would have given 0 stars. The emergency service is a joke, a not funny one. One where residents pay lots of money for service charges for low quality service if any at all.
Catera · 21 December 2024
Agent replied · 24 December 2024
Hi Catera, Thank you for leaving us a review and sharing your experience with us. We're truly sorry to hear about the issues you've faced with our emergency service. To understand your concerns better and provide a satisfactory solution, we would really appreciate it if you could provide more details about your issue. Please contact our team directly at contact@lqgroup.org.uk with 'Trustpilot' as your subject header. We are looking forward to rectifying your experience and turning it around for you. Many Thanks Customer Service Team
★★★★★ 3/5
TrustpilotGot a text sunday night day before…
Got a text sunday night day before coming booked a am appointment and said its now a pm appointment well great booked to have off work morning same old same old rubbish now owe half a day at work 😴
Tony · 19 September 2024
Agent replied · 22 October 2024
Hi Tony,Thank you for your review and for bringing this to our attention.We're truly sorry to hear about the disappointing experience you had with our contractor, and we completely understand the frustration this has caused.Ensuring a smooth and positive experience for our residents is a top priority for us, and it's disheartening to learn that this was not the case for you.We will definitely share your feedback with our contractor and collaborate with them to prevent similar issues form happening again in the future.We sincerely apologise for any inconvenience this has caused you.If there is anything else we can assist you with, please feel free to reach out to us by emailing lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we will gladly help.Many Thanks,Customer Service Team
★★★★★ 5/5
TrustpilotFantastic job done with very…
Fantastic job done with very professional and difficult job to do
David · 22 September 2025
Agent replied · 24 September 2025
Hi David,
Thank you very much for your fantastic review! 😊
It brings us joy to know everything went well for you, especially as it was a difficult job to complete. Our operative has certainly made us happy and proud, and we love that you had a positive experience.
We're looking forward to helping you again, hopefully sometime soon.
Many Thanks!
Customer Service Team
★★★★★ 5/5
TrustpilotHeads-up information for hitchfree engagement
The company rep (Azfarul) was very helpful in making sure the viewing went through seamlessly. He ensured that the requirements and forms were delivered as a form of self-prequalification upfront. I really appreciate this aspect of the engagement.
Ajanaku · 19 October 2024
Agent replied · 22 October 2024
Hi Ajanaku,Thank you so much for your 5-star review!We're thrilled that you took the time to share your positive experience with us. It's great to hear that Azfarul was able to provide such a seamless and helpful experience for you. Your kind words are truly appreciated, and we will make sure to pass along your feedback.Thanks again! 😊Customer Service Team
★★★★★ 1/5
GoogleI have been waiting over a year for my four garden road side fence panels to be replaced,I have had several of your workman come and take pictures, through out last year and this year ,they keep reporting that the fence panels must be replaced ,but no one comes to carry out the work,people can now walk into my garden from the street,they are drug dealers selling near where my panels need replacing, property and the shed where I keep my mobility scooter are not safe ,there are people at night taking drugs next to my fences ,I do not feelsafe in my own home,I am a disabled lady in a wheelchair, I am continually calling London and quadrant and nothing has been done about this,it is l&quadrant responsibility to replace the panels as they are on the road side of our garden,it's not right that I am being treated in this way.
June · 28 April 2024
★★★★★ 4/5
TrustpilotWork was completed outdoors so never…
Work was completed outdoors so never had much contact.
JW · 12 October 2023
Agent replied · 22 October 2024
Hi JW,Thank you for you review and for letting us know the works were completed outside.We appreciate there's little contact with external works but hope it went well and you're satisfied with the work.If for any reason there's any concerns, please let us know and we'll be more than happy to help 😊Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotRepair Service
Reported a repair and they contacted me as they had a cancellation, so the repair was done very soon after being reported. The operative who came out was polite and did a great job. Also cleaned up afterwards and removed the waste material.
Mr · 24 July 2024
Agent replied · 22 October 2024
Hi George, Thank you very much for your 5 star review!It's great to hear that we were able to complete the repair quickly and that you found our operative to be polite and efficient. It's wonderful to know you are satisfied with the finished works and the cleanliness maintained. Once again, thank you for your review.Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotI have an outstanding issue (as usual)
I have an outstanding issue from last year and just can can't a proper answer from L&Q. No doubt they will do the usual and tell me to contact them and mention Trust Pilot but I have contacted them numerous times so not doing that again. The date below is my latest contact when I was told I would be contacted again.
Samantha · 22 May 2023
Agent replied · 22 October 2024
Hi Samantha,Thank you for taking the time to leave us another review.We saddened to hear you're still no further forward with your repair and we honestly understand the continue delay is upsetting for you.Unfortunately Samantha, as we're unable to discuss or obtain personal details through this channel we can only request you email us so we can continue chasing this for you.Alternatively, you're more than welcome to contact us through another channel of your choice and one of our customer service advisors will be more than happy to help.Many ThanksCustomer Service Team
★★★★★ 1/5
GoogleAbsolute scammers DO NOT BUY a property from them. I bought my flat 4 years ago now and they have increased my service charge by about £150 in this time PER MONTH and have now sent me a letter to say I owe them another £1.2K for service charge. I already pay £260 a month for service charge alone!!! Is this company run by clowns? They don't even deserve one star.
Madina · 25 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
