Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWhenever I need help I go to chat to…
Whenever I need help I go to chat to talk because my English makes it easier to communicate, and I am always well attended to by L&Q employees, congratulations on your impeccable work. Thank you for always helping me and resolving problems easily
Karina · 11 November 2024
Agent replied · 24 December 2024
Hi Karina,Thank you very much for your fabulous review! 😊We're delighted to hear that you're loving our webchat service, they truly are a great team. We're thrilled they're on hand to help you resolve any problems easily, and it certainly makes us proud to know they're doing a fantastic job for our residents too.A massive thanks again for your amazing review . Your feedback means the world to us, and we look forward to helping you again soon.Customer Service Team
★★★★★ 4/5
TrustpilotLease extension team have been amazing
Lease extension team have been amazing. Despite my lack of confidence and disappointment in them from a property management perspective, the leaae extension team have been incredibly helpful, professional and taken initiative to ensure the process has been progressed and that my inefficient solicitors were held to account.
Danielle · 21 August 2024
Agent replied · 22 October 2024
Hi Danielle,Thank you very much for rating your experience with 4-stars 🙂Your feedback means so much to us and it's wonderful to hear our lease extension team were able to provide you with such a positive experience, especially during what can be a stressful process.We’re passionate about the service we deliver, and we’re glad the lease extension team was able to make a difference for you.Once again, a huge thank you for your review, it’s greatly appreciated and we hope to be of assistance again soon.Customer Service Team
★★★★★ 1/5
TrustpilotJust got a email back from L&Q regards…
Just got a email back from L&Q regards my back fences panels which I paid for I cannot put them up because I am wheelchair bound I ask L&Q if they can put them up for me but the answer was NO this makes there claims on there website " that we are committed to our disabled tenants " why a load of old bull they told me to get onto Age UK and ask them to put it up ,now my back garden is now open to all and me at risk I think the word discriminating against disabled tenants comes to mind ,shame on you L&Q.
Mick · 3 March 2022
Agent replied · 22 October 2024
Hi Mick,Thank you for your review.We appreciate you sharing your concerns with us and we're sorry to hear you're unhappy with our decision not to install the new fence panels you've recently purchased.We hear your disappointment and we would like to make you aware that we can still carry our fencing repairs for you. This is providing the fence in question borders a communal garden where more than one resident has access to the same garden. We'll also repair boundary fences on individual gardens and by this we mean fencing and gates which separate the garden from a public area. Unfortunately diving fences which separates your own garden from your neighbours garden would be the responsibility of our residents to repair or replace as needed.If your fence is a boundary fence and not deemed as a dividing fence, please let us know and we'll look into this further for you. Unfortunately we do not offer a handy person service to install fence panels purchased by our residents, but we appreciate the difficulties you could encounter trying to do this yourself,. However, we can help by providing some suggestions of other organisations who can provide a handyperson service to do this for you.This is by no means meant to make you feel as though we're discriminating our residents, we're just working inline with our repairs policy and the terms and conditions as set out in your tenancy agreement.We're here to help you and if you have any further questions, please contact us and it'll be our pleasure to do so.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotCheck your CCTV around noon today you…
Check your CCTV around noon today you will see the resident at flat 5 smoking outside this building because he's no longer doing so in his home... as there's a newborn baby that I now have to listen crying, on top of his existing noise! So evidently I'll have more sleepless nights to come, just like I had with his late night antisocial behaviour across MONTHS which had to be reported to the local council and police.18 Aug.. 1:20 am and I have just been woken up by the female voice in flat 5 talking loudly to someone on her mobile phone in a foreign language ...on loudspeaker ..and that's on top of her heavy footsteps from room to room and clanging around in the kitchen!! NO REGARD FOR THE REST OF US LIVING HERE.. AGAIN!
Blackbutterflai · 18 August 2024
★★★★★ 1/5
TrustpilotL&Q not up to the job
L&Q are still money orientated and have no interest in its tenants ,they expert there rent on time but cannot respond to any repairs request of any inquires L&Q just treats it's tenants as cash machines .L&Q just do what you are expected to do under the housing Act .
Mick · 12 July 2024
Agent replied · 22 October 2024
Hi Mick, We're genuinely sorry to hear that you're feeling this way. We truly care about all our residents and we certainly don't view anyone as just a source of income. If there are any specific issues or grievances that you're facing, we encourage you to reach out to us directly. You can email us at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject line. We've got a dedicated and efficient team ready to help resolve any issues you might have. We value your comments and your satisfaction is our priority. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotTook 2 years to fix a gutter
Took 2 years to fix a gutter. But they now found a fault with a different gutter. Put scaffolding up 3 months ago and haven't come back to actually fix the issue. Every dealing with them is long, laborious and stressful, to the point I give up.
Jack · 30 August 2024
Agent replied · 22 October 2024
Hi Jack,Thank you for your review and for bringing this matter to our attention.We understand your frustration with the extended timeframe and ongoing issues with the gutters, and we apologise for the continued delay in fully resolving the problem.We'll be sure to follow up the repair with our maintenance team to find the cause of the delay, and hopefully have a more definitive answer as to when we can expect further progress.We sincerely hope this helps, but if you have any further questions, please let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot as your email subject) where it'll be our pleasure to help.Many Thanks,Customer Service Team
★★★★★ 1/5
TrustpilotPoor maintenance support and respect for tenants rights and welfare
I am really tired of lack of communication with update on my maintenance work in the property. I had a scoff hold put up on the property since last September and no explanation when roof will be fixed so it can be removed despite been told several times by your roofer that proper is unsafe and nothing seems to be done.Had my kitchen so called renewed before Christmas and they made a mess of the job and I have lost cupboard space and smaller sink that I cannot do much with my family though I was told it would be like for like.Awaiting window fixture in living room since summer 2021.Broken tiles in bathroom, asbestos test done in September 21 no further update. Huge concerns from the redeveloped of n0 87 which affect me with damages and lack of privacy in my garden for neatly 3 years mow.I am really fed and intend to pursue with actions on the matters.
Marvalyn · 9 February 2022
Agent replied · 24 December 2024
Hi Marvalyn,Your review is really important to us and we would like to thank you for taking the time to bring your concerns to our attention.We’re saddened to hear some repairs in your home are still waiting to be done. We understand this may be frustrating for you and we sympathise with you for any inconvenience this is causing too.We’re confident a resolution can be achieved and we would love to hear from you to help us make it possible.Please kindly email your details to us (with 'Trustpilot' as your subject) at lqdirect@lqgroup.org.uk and we’ll be more than happy to discuss your concerns in more detail with you.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotAnother late night you expect me and…
Another late night you expect me and others to listen to the male resident of flat 5 socialising in his bedroom - under mine - with the pregnant American woman who talks loudly by default and walks across his floors so I hear every step. This is after them clanging dishes around at 11:20p.m. from his kitchen, also heard from my bedroom.Thanks L&Q, just what I need on top of perimenopause symptoms and having work in the morning to pay you my rent! And that's on top of everything you've allowed him to get away with historically FOR YEARS. Thanks!Why don't you put a sound recording right by his door and inform him as such...and you only have cameras at the ground floor level, put one on the 1st floor also and charge it to him alone.And when another flat becomes available, move me away from him and his ongoing selfish inconsideration! Just like you did for the resident now living at flat 6 - was 4.
Blackbutterflai · 7 August 2024
★★★★★ 3/5
TrustpilotI am quite stressed as my kitchen…
I am quite stressed as my kitchen repair/renewal has not been fully resolved after almost one year and clear communication has been very poor which involves constant chasing up from my path which is quite draining. Quite disappointed from the response today that there is still no conformation as to when all the outstanding work will be done, however quite pleased with the advisor who responded to my query today and appears helpful and understanding.
Marvalyn · 25 August 2022
Agent replied · 24 December 2024
Hi Marvalyn,Thank you so much for your review!We're so saddened to hear you're feeling stressed, but we understand your reasons for feeling this way.We sincerely apologise if you feel our services have failed to meet your expectations, but we appreciate not knowing when your kitchen repairs will be done is upsetting for you.We're glad to hear you've been in touch as it's important to us to know when things are not going quite right. We hear your disappointment and we’ll certainly log your feedback for you too.We’re more than happy to further look into the outstanding repairs to your kitchen and hopefully we’ll be able to give you more of an idea on when to expect the works to commence. To help us make it possible, please can you email your details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as the subject) and it’ll be our pleasure to do our best for you.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotAlways polite and helpful even on the gloomiest of days.
As always the helpfulness of the people taking your call is top class. I was having problems getting my breath due to ill health and the lady on the phone showed amazing patience and calmness. I have never had a bad conversation with L&Q.
Glenn · 1 October 2024
Agent replied · 22 October 2024
Hi Darchy Midiman,Thank you so much for leaving us another amazing review! 😊We're overwhelmed by your fabulous review and we're glad to hear about the positive experience you had with our team. It truly is wonderful to know that our staff was able to provide you with the support and understanding you needed during a difficult time.We strive to offer exceptional customer service, and we're so proud to hear that our commitment to helping our customers and residents is reflected in your experience too.Once again, a huge thanks for sharing this with us, and we very much look forward to helping you again soon.Customer Service Team
★★★★★ 1/5
GoogleThis is the worst company ever. They are non responsive and take no responsibility. You can raise an issue 50 times and they do not care. The response will always be, have you spoken to your neighbours? Until you get fed up and sort the problem alone with a massive bill to cover! They are a waste of money. Needless to say that all the service charges are a waste. They do not do anything with it, place is always dirty, grass overgrown, walls falling apart.
Ferrdi · 27 July 2024
★★★★★ 1/5
TrustpilotWould give no stars
Would give no stars. Replaced water tank since then I had the same issue 3 times of a leak. Repair done 25/12/2025 did even last 24 hours leaking agian.Now have to wait until 10/01/2026.They are cowboys only interested in money.
Dear · 26 November 2024
Agent replied · 22 October 2024
Hi Mr. Tomlin,Thank you for taking the time to leave us a review, and we're truly sorry to learn of your dissatisfaction with us.We understand and appreciate your frustration with our scheduling process for repairs and for the length of time expected to wait until your first appointment. We'll be sure to take your feedback into consideration as we're always looking to continue improving our services, and your feedback will certainly help us along the way.Currently, our procedure for manageable leaks would be to offer the first available appointment at the time of making us aware of the problem. Of course, if the situation changes whereby the leak is no longer containable, please do let us know, and we'll be more than happy to advise further.When attending your home, our operative will also carry out the repair if this is a viable option at the time. We appreciate that this may not always be the case as new materials may be needed, which will result in a return visit. However, it is possible that a temporary fix could be achieved to help you manage the situation.We sincerely hope explaining this is helpful to you, and we're always here and willing to answer any further questions you may have.Our dedicated team can be reached by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is mentioned in the subject line of your email too.Feel free to contact us at any time, and it'll be our pleasure to help 🙂Many Thanks,Customer Service Team
★★★★★ 5/5
TrustpilotThe gas engineer sent was very polite
The gas engineer sent was very polite, cleaned after doing his checks leaving every as it was before. When he finished checking everything, he told me everything was good and that I will receive the paperwork through the post. Which I did about a week later.
Faruk · 24 August 2024
Agent replied · 22 October 2024
Hi Faruk,Thank you so much for your review!😊We appreciate you taking the time to share your experience with us and we're glad to hear that the gas engineer was polite and cleaned up after himself. We work hard with our contractors to provide our residents with a positive experience, and we're happy to hear that you were satisfied with the service you've recently received from them too.Once again, a huge thanks for your amazing feedback and we hope to be of help again soon.Many ThanksCustomer Service Team
★★★★★ 1/5
GoogleAwful landlord who do nothing to help residents
Gary · 11 August 2026
★★★★★ 3/5
TrustpilotMixed satisfaction
Your caller centre staff are professional and helpful. Repairs and Tenancy matter are not dealt with efficiently and Tenants have to keep chasing matters up. This is both time consuming and frustrating.Communication and updates on why repairs are not carried out on time would be useful. More Saturday appointments need to be available and timescales for appointments and repairs need to be reduced.
KARENE · 5 September 2023
Agent replied · 22 October 2024
Hi Karene Harmon, Thank you for raising your feedback this is important to us. We're pleased that you find our Customer Service Centre professional and helpful. When you report repairs to us we aim to get them carried out at the soonest possible appointment based on the urgency of the repairs required. We take on your feedback regarding the Saturday appointments although this is is not currently available we are always looking at ways of improving our service so we'll be sure to raise this as feedback. We'd be keen to help resolve any outstanding issues for you. Please email lqdirect@lqgroup.org.uk and if you could use 'Trustpilot' as you subject header this would really help. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotF##k L&Q they still refuse to fix my…
F##k L&Q they still refuse to fix my toilet and my leaking bedrooms after months and years, they continue to still ignore us and send people who cannot complete the task at hand Sh#t company dont ever agree to be a tenant with them
Kk · 23 September 2024
Agent replied · 22 October 2024
Hi kk,Thank you for taking the time to leave us a review.We're so sorry to learn of your continued dissatisfaction, and we sincerely apologise if your experience has fallen short of your expectations.We're here to help and would love the opportunity to look into this matter further for you. To help us, please email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it will be our pleasure to assist.Sometimes multiple visits are needed to fully rectify the issue; this isn't unusual, especially with more complex repairs, but we understand the frustration this can cause and we offer our apology for this.Feel free to reach out to us at any time. It would be great to hear from you, and we'll be sure to do our utmost to help 🙂Many Thanks,Customer Service Team
★★★★★ 1/5
Trustpilot11:45p.m
11:45p.m. on a Sunday night and we're having to listen to rowdy behavior coming from the male tenant at flat 5 and his guests ...again... what's new!As usual socialising in his bedroom, under mine. I have a job to wake up to tomorrow ..it's how I pay you my rent L&Q.So thanks for your lack of support which is why I continuously put these posts on here and why he carries on with his behavior knowing he can get away with it.12a.m. his smoke alarm goes off ....which is the reason why I told you they socialises in his bedroom ..because that's where they smoke.The very next night .... 10:48p.m. check yr cams and see who came into flat 5 again... slamming doors ...talking loudly/shouting ...walking across this hard floors heavily/stomping...with no regard for anyone else living here ...as usual!
Blackbutterflai · 15 July 2024
★★★★★ 1/5
TrustpilotOngoing feedback
Just like you should have done when you had contracted scaffolders turn up outside our building on a Saturday morning with 0 notice to us residents... instead of your contractors ringing my buzzer today asking me if I know who owns what vehicles in our car park because they are trying to trim hedges you should have written to us local residents ahead notifying. I'm not quite sure where we would be expected to move our vehicles to anyhow because Redbridge Council have put parking restrictions on our road so you need a permit to park there.
Blackbutterflai · 12 July 2024
★★★★★ 1/5
TrustpilotAnd so it continues...
23:06 check your cameras and see who came into the building to flat 5 making the usual disrespectful inconsiderate door slamming etc noise.Evidently the 8 other residents living in this building don't matter including people like myself trying to go to sleep to wake up for my job the next day..to pay you rent L&Q!!!You won't move me away from his ongoing FOR YEARS NOW rubbish ...you won't move his rubbish away from us...so I'll carry on complaining until you take proper action to deal his ongoing SELFISH behaviour!
Blackbutterflai · 11 July 2024
★★★★★ 1/5
TrustpilotI've rented my house for over ten years…
I've rented my house for over ten years now. L&Q used to be good fixing repairs. Now my bath tap needs replacing and I was first told the wait was six weeks! I asked if I got a plumber to replace it quicker could I send the bill to L&Q I was told no. When I am just fixing things the company should be fixing themselves! Six weeks without a shower. And I have a toddler at home. It's a real shame L&Q is letting their properties go to wrack and ruin. I've done my part ie. New garden fence and repaved garden but then L&Q let you down.
Sarah · 15 October 2021
Agent replied · 22 October 2024
Hi Sarah,We welcome your review and we appreciate you taking the time to share the delay about your repair to our attention.We're so sorry to hear of your disappointment and we appreciate not having a working shower inside your home is not and ideal situation, but we hope to think you still have use of a bath and are still able to use this despite the repairs needed to the tap.Unfortunately as we're unable to access your details through Trustpilot, we urge you to email us if you have any questions, or if there's anything further we can do for you. Sometimes we do get cancellations and we'll be more than happy to check for you, and bring the date forward if availability allows us to do so.We kindly request you use 'Trustpilot' as the subject on your email and we can be reached at lqdirect@lqgroup.org.uk.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotAnd still you let him get away with it
As per usual us residents are still listening to the male at flat 5 letting people into his home in the dead of the night ...slamming doors... talking loudly ...walking heavily across his hard floor while we are trying to sleep.Check your cameras after midnight and see the usual/same people coming in ....the same cameras you're still charging us weekly fees for!You put our rent up this year ...the building and rubbish pen looks like a tip.It's good to see more and more people are shaming you online just like you deserve...as well as a minus rating! And here comes your waffle reply again...right!!
Blackbutterflai · 9 July 2024
★★★★★ 1/5
TrustpilotWe are having a new roof at THREE Gables Beaconsfield
We are having a new roof at THREE GABLES BEACONSFIELD. currently water is coming through the roof into our living room, kitchen bedroom, bathroom, the flat is full of damp, been going on for 2 weeks ,we keep praying that it don't rain
Mr · 26 September 2024
Agent replied · 22 October 2024
Hi Alan,Thank you for your review, and we appreciate you bringing this matter to our attention.We understand that dealing with water damage in your home can be stressful, and we're deeply sorry to hear about the issues you are facing with the roof. We're dedicated to providing high-quality service and we'll work diligently to resolve this matter.We acknowledge that the roofing works are part of our planned maintenance program, and whilst extensive planning is involved, we understand your concerns. We will be sure to inform our Project Manager overseeing the works for further assistance.If you have any additional questions or concerns, please feel free to reach out to us via email at lqdirect@lqgroup.org.uk, and we'll gladly assist you. When contacting us, it would be helpful to use "Trustpilot" as your email subject.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotMake u pay rent in a disrepaired…
Make u pay rent in a disrepaired property and take more then 2 years to try and rectify the problem but still don't and leave you in a damp broken window mouldy property with children who constantly get sick because of it
Karl · 10 October 2024
Agent replied · 22 October 2024
Hi Karl,Thank you for your review and for bringing your concerns to our attention.We understand why damp and mould are a worry for you, and we're truly saddened to learn how it's affecting your children. We sincerely apologise if we've failed to address the issues as you had hoped which is naturally concerning for us too.We would very much love to help with the repairs needed in your home and work with you to find a resolution.With this in mind Karl, could you please email the details to us so we can further investigate this matter. We're reachable at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' be used as your email subject on this occasion.We hope to hear from you soon 🙂Many Thanks,Customer Service Team
★★★★★ 4/5
TrustpilotCompliant with gas regulations experience
the necessary equipment worked out that my gas system was fine and ok, so I feel safe here in the flat.As a commerce person the safety is most important.and the equipment was very good to ascertain how my ok gas is going yearly. thank you.
P · 22 August 2024
Agent replied · 22 October 2024
Hi P Dauphin, Thank you for taking the time to leave us a 4 star review!We're so pleased to hear that your gas system is working fine and that you feel safe in your home. Your safety is our top priority, so having these checks carried out yearly is of utmost importance to us. Many Thanks Customer Service Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
