L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Samantha,Thank you for bringing this to our attention and we're sorry when you contacted us you were unable to get through to the relevant person. We're unsure as to why we would not have been able to find your details it's usually due to a name change or maybe a different email address or contact number than we have on the system. We'd be happy to make sure your online account is now set up and your able to access it. Please send us an email to lqdirect@lqgroup.org.uk (Using 'Trustpilot' as the subject) and one of our Team will be in touch. Many Thanks Customer Service Team

Hi Ken, We appreciate you reaching out to express your concerns. We apologise for the delay in addressing the overflow pipe issue and want to assure you that we are aware of it. We are in the process of schedulling a technician to resolve the problem as quickly as possible. If you need further assistance or updates, please do get in touch via contact@lqgroup.org.uk. It would be helpful if you could use 'Trustpilot' in the subject line. Many Thanks Customer Service Team

Hi Samantha,Thank you very much for letting us know of your recent experience with us.We understand that waiting for a repair appointment can be frustrating, especially when dealing with an issue like banging pipes and we apologise profusely for any dissatisfaction this may have caused you.We're glad that the plumber's visit has provided some improvement, it's important and reassuring for us to hear this too.If for any reason it happens again, please feel free to let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to offer further help to you.Many ThanksCustomer Service Team

Hi Carl,Thank you for your review and feedback. We're truly sorry to read the repairs weren't completed to a satisfactory level. Feedbacks help us understand where we're going wrong and work on improving our services. We have a dedicated team here that can help and advice. Please email us at lqdirect@lqgroup.org.uk and would be great if you can use 'Trustpilot' as the subject header and our team will do their utmost for you. Many Thanks Customer Service Team

Hi Suzanne, Thanks for your review and sharing your experience. We are truly sorry to hear about the delays and the inconvenience any subsequent mix up with the contractors has caused. The situation is not the level of service we aim to provide. We hope that the issues you faced have now been resolved. If not, we are here to help and we're committed to rectifying this situation. Please do let us know by emailing us at lqdirect@lqgroup.org.uk. Make sure to add 'Trustpilot' as your subject line. We have a great team here and we're confident we can turn things around for you. Many Thanks Customer Service Team

Hi Mark,We're so grateful for your review and we thank you for taking time out to share your feelings with us.We're saddened to hear we've failed to provide you with the service you hoped to receive from us, and we appreciate incomplete jobs inside your home would cause some frustration too. It's important to us to help put right what may have gone wrong and with this in mind we would very much love to have the opportunity to investigate your concerns for you. Please can you send an email to us with all the details so we can arrange for our dedicated team to contact you. When composing your email, we recommend 'Trustpilot' is mentioned into the subject line of your email and we kindly request this is sent to us at lqdirect@lqgroup.org.ukWe would also like to take this opportunity to offer our sincerest apology for any upset and inconvenience this has caused you too.Many ThanksCustomer Service Team

Hi David,Thank you for your review and for sharing your dissatisfaction with us.We're very sorry to hear you've had a disappointing experience, and we truly understand your reasons for this.It saddens us to learn that communication is poor and appointments are being missed. This certainly isn't the kind of service we expect you to receive, and we would very much love to have the opportunity to investigate further and help with your enquiries.To help us achieve this, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject. Our dedicated team here is willing to help, and they'll be sure to do their utmost for you.Many Thanks,Customer Service Team

Hi Kerry, We appreciate you taking the time to leave a review.We're truly sorry to learn about your recent inetration with our customer care team, and we would love the opportunity to make things right. To help us understand your experience better, please email us at contact@lqgroup.org.uk and use 'Trustpilot' as the subject line. Your feedback helps us to improve the services we offer. Many ThanksCustomer Service Team

Hi Annakay, We're really sorry to hear about your experience. It's crucial to us that our residents feel safe and heard, especially when it comes to urgent repairs. We value your safety and wellbeing above everything else. Please make contact urgently with our customer service team via 0300 456 9996. We have limited information here to be able to efficiently assist you. Please send an email to our dedicated team at contact@lqgroup.org.uk. Include 'Trustpilot' in your subject line and provide as much detail as you can. We assure you that as soon as we receive your information, we will be keen to assist and find a resolution. Many Thanks Customer Service Team

Hi Rob, Thank you for sharing your feedback with us. We apologise that the technician who attended was unable to resolve the problem, resulting in your intercom being out of service. Since this equipment requires specialised knowledge, we depend on external contractors, which can sometimes lead to longer wait times. If you need any further assistance, please reach out to us at contact@lqgroup.org.uk, and use 'Trustpilot' in the subject line. Our team is on hand ready to help you. Many Thanks Customer Service Team

Hi Melanie,Thank you for sharing your recent experience with us 🙂We appreciate your kind words about the engineer's professionalism and dedication to resolving the issue; this certainly means a lot to us too.We understand that the solution isn't ideal, and we tried calling you today to gather some more information. We would like to see if there's anything further we can do to help put this right. Unfortunately, your phone was unreachable at the time of our call and if you feel the flush still isn't operating as it should, we'd love to hear from you.Please feel free to drop us an email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our advisors will gladly help.Many Thanks,Customer Service Team

Hi Frances,Thank you so much for sharing your feedback with us! 🙂We are absolutely thrilled to hear that you are happy with the work being done on your kitchen and bathroom renovation. Your kind words about the professionalism and cleanliness of our workers mean a lot to us, and we are delighted that the issues with your boiler and hot water were resolved promptly.It's truly gratifying to know that our contractors are delivering excellent service, and we appreciate you keeping us informed of the progress of the project. Your appreciation means a great deal to us.Thank you once again, Frances! We can't wait for the completion of the works so that you can start enjoying your new kitchen and bathroom to the fullest.Customer Service Team

Hi David,Thank you so much for taking the time to share this with us.We're truly sorry to hear of your dissatisfaction, and we understand your frustration with the lack of response to your concerns. We strive to provide excellent customer service, and we're disappointed to hear that your experience did not meet your expectations.Your feedback is valuable to us, and we would love to help wherever we can and to support you in resolving any outstanding concerns.Please feel free to email the details to us at contact@lqgroup.org.uk, and we'll be sure to do our best for you. It'll be most helpful too if 'Trustpilot' is used as your email subject when contacting us on this occasion.Many Thanks,Customer Service Team

Hi Derek,We welcome your review and we thank you for sharing your experience with us too.We're deeply sorry to learn of the damages caused to the roof during the recent storm and we also certainly feel relieved that no one was hurt.We hear your dissatisfaction with the timeframe given and whilst we appreciate this would be disappointing, a 24-hour appointment is our priority appointment for emergency call outs. Quite often our operatives or contractors may attend much sooner than 24 hours depending on how far they must travel as well as taking into consideration other emergencies they're attending to.We sincerely hope this matter is now resolved but if you have any further questions or concerns, please feel free to let us know and it'll be our pleasure to help.We're reachable through any of your preferred channels or by email at contact@lqgroup.org.uk whereby we request 'Trustpilot' is used as your email subject.We're here to help and you're more than welcome to reach out to us at any time 🙂Many ThanksCustomer Service Team

Hi Martin,We welcome your review and we thank you for sharing your experiences with us as well.We're very sorry the roof repair above your bay window took a long time to complete but we're so pleased you're happy with the outcome.Unfortunately, we are experiencing quite long delays with all roofing repairs and we're working hard to resolve this issue. This is currently work in progress and we're hoping a more improved service will be available in the coming future.In the meantime, if you would like an update on the main roof repair, we'll be more than happy to help you in providing this information. Please feel free to drop us an email with your details and we'll be sure to do this for you. Our email address is lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject.We hope to hear from you soon 😊Many ThanksCustomer Service Team

Hi Paul,Thank you for sharing your recent experiences with us. We're sorry to hear that you were not entirely happy with the service you received, and we apologise for any dissatisfaction this may have caused.We understand your concerns regarding the trunking and the single controller for both windows, and we appreciate you bringing this to our attention. After further investigation, we can confirm that the installation was carried out as agreed with our maintenance supervisor and in line with the quote provided by our contractor. However, your feedback is greatly valuable to us, and we will certainly take it into consideration for future projects.If there is anything else we can assist you with, please don't hesitate to reach out. Our team is here to help, and you can contact us via email at lqdirect@lqgroup.org.uk with 'Trustpilot' as the email subject.Many ThanksCustomer Service Team

Hi Emmanuelle,Thank you so much for your positive feedback.It certainly makes us really happy to be there for all our residents and always provide help and support. Many thanks again 😊 Customer Service Team

Hi Michael,Thank you so much for your review!We welcome your review, and we sincerely apologise for the changes with your appointment. We appreciate this would be annoying and we really hope it didn't cause you too much of an inconvenience.We're pleased the engineer eventually arrived and you're happy with the completed works. This is great news and reassuring for us to hear too.Thank you once again for sharing your recent experience, it’s much appreciated 🙂Customer Service Team

Hi Mary,Thank you for your review!We're sorry to hear about your difficulties with an insurance claim and the outcome of your service charge enquiry. We aim to make our processes easy and we apologise for any inconvenience you experienced. Your feedback is valuable to us as we work to improve our services.If you have any further questions or concerns, please don't hesitate to contact us. You can reach us via email at contact@lqgroup.org.uk, and please mention 'Trustpilot' in the subject line.We're here to help and we'll be sure to do our best for you.Many Thanks,Customer Service Team