L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Karen,Thank you for taking the time to share your recent experience with us.We're truly sorry to hear about the ongoing issues you're facing with your boiler, and we apologise for any inconvenience this may have caused.Dealing with recurring problems can be very frustrating, especially when it affects your comfort and ability to control your heating, but we genuinely appreciate you bringing this to our attention.If you need any assistance in resolving this matter with Swale Heating, please don't hesitate to reach out to us. It'll be our pleasure to help.We have a fantastic team here, and you can contact us via email at lqdirect@lqgroup.org.uk. It would also be most helpful if you could mention 'Trustpilot' in the subject line of your email too.Many Thanks,Customer Service Team

Hi Eric T,Thank you so much for bringing this matter to our attention.We are saddened to learn of your experience with us and we truly understand your frustration with the unresolved snagging issues in your new home.We want you to know that we value your feedback and are committed to addressing your concerns. We're deeply sorry to hear about the long delays in resolving the issues you've reported to us, and we apologise profusely for the disappointment this has caused you.We're looking into the matter further and will ensure that your concerns are addressed promptly.In the meantime, if there's anything further we can do for you, please do let us know by email at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will be more than happy to assist you.Many Thanks,Customer Service Team

Hi,Thank you for sharing your review with us. We truly value your feedback and we would like to further address your concerns. We understand your frustration regarding the building's maintenance and service charge, and we're grateful that you've highlighted these issues to us.We're here to assist you further and collaborate with you to resolve any issues that are still outstanding. Please feel free to email your concerns to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and We'll be more than happy to arrange for a dedicated staff member to reach out to you.Many Thanks,Customer Service Team

Hi Samantha,Your feedback is important to us and we thank you for taking the time to share your thoughts and feelings with us.We always strive to offer the best service to our customers and residents, so any feedback we receive is certainly valuable to us.We're saddened to learn the newly fitted door isn't quite what you expected, and we can imagine this was disappointing for you. We would like to investigate this further and we urge you to contact our dedicated team who'll be able to assist you with this.Furthermore, we would also like to follow up with the pruning of the trees and update with the progress with this too.To help us make it possible, please kindly forward your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the email subject) and our dedicated team will be more than willing to help with your enquiries.Many ThanksCustomer Service Team

Hi Barbs, Thank you so much for your 5 star review and comments. We are absolutely thrilled to hear your experience with Terry and Jeff. It warms our hearts to learn that they treated you with the upmost respect, delivering quality work. Customer satisfaction is our top priority and we will certainly relay your positive feedback to both Terry and Jeff. Thank you again for your valuable feedback. Many Thanks Customer Service Team

Hi David,Thank you so much for leaving us a review and for sharing your concerns with us.We continually strive to offer the best service to our customers, and we apologise profusely if we’ve failed to meet your expectations. We’re saddened to learn building security is an issue, and you’ve suffered loss of heating and hot water for such a long time, both of which are important to us and will be taken seriously. We would very much love to work with you to find a resolution and ensure each of your concerns are addressed accordingly.To help us make is possible, please can you kindly email your details to our dedicated team who'll arrange for contact to be made with you. Our email address is lqdirect@lqgroup.org.uk and we highly recommend your email subject contains 'Trustpilot' As soon as we have your details David, it’ll be our pleasure to further assist you with each of the concerns you’ve raised in your review.Many ThanksCustomer Service Team

Hi Mrs Bigg,Thank you so much for your review and for bringing this matter to our attention.We completely understand your frustration with the situation. We recognise how challenging it can be to have no heating or hot water, especially when dealing with arthritis, and we're truly sorry for the disappointing experience you had.We greatly appreciate your time speaking with us today. Following our conversation and as promised, adjustments have been made and we trust that this matter is now resolved.We would also like to bring to your attention that any changes in circumstances can be reported to us through your online account. We appreciate you may not have been aware of this previously, but please feel free to follow the link below for further information. Here you'll be able to complete an online form and you'll be able to update us with any changes, this will ensure your personal details are kept up to date and that you'll receive the correct service from us.Link to online account; www.lqgroup.org.uk/onlineaccountWe hope this information is helpful. If there's anything else we can assist you with, please don't hesitate to reach out and it'll be our pleasure to help 😊Many Thanks,Customer Service Team

Hi Sarah,Thank you so much for your amazing review!It's lovely to hear that our contractor provided you with a prompt and efficient service, and we're delighted that the repair has resolved the boiler pressure issue you've been experiencing. This truly is great news and it makes us proud to know that K&T Heating is doing a fabulous job for our residents too.A big thanks once again for sharing this with us! 😊Customer Service Team

Hi Christine,Thank you so much for sharing your views with us.Your feedback is valuable to us, and we appreciate you taking the time to let us know about your experiences.We understand and appreciate your dissatisfaction with the responsiveness, especially regarding repairs. We're so sorry this service hasn't quite met your expectations, but please be rest assured we're committed to improving our services and ensuring that our residents' needs are met promptly.We're glad to hear that things are improving and that our staff are working hard to address issues. Your input is valuable to us, and we'll continue working hard to deliver excellence in all aspects of our services.We're here to help, and you're more than welcome to reach out to our dedicated team at any time with any concerns or questions. You can contact us by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line), and we'll be sure to do our best for you.Thank you again for your feedback; it's greatly appreciated 🙂Customer Service Team

Hi Jayne,Thank you very much for your review and for sharing your thoughts with us.We feel your frustration when missed appointments happen and we sincerely apologise if this is the kind of service you’ve recently experienced with us. It's important to us that our residents have a positive experience, and we’d like you to know we always try hard to keep appointments as scheduled. Sadly, from time to time some appointments may be rescheduled at short notice, and quite often this is unfortunately usually due to reasons beyond our control. Whilst we do everything possible to prevent this from happening, we sincerely apologise for the disappointment this causes and most importantly for your wasted time.We’ll be sure to take your feedback into consideration as we’re always working towards improving the service deliver, and your review certainly helps us to understand where a more improved service would be welcomed.In the meantime, if there’s anything further we can do for you, feel free to reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as the email subject) where it’ll be our pleasure to help. Many ThanksCustomer Service Team

Hi Daryll,Thank you so much for your review!We're saddened to hear you feel there's been a decline on our maintenance services, but we're so pleased you took the time to share your thoughts with us.It's important for us to know when residents are feeling disappointed in the service they're receiving, and we'll certainly note down your feedback for you.In the meantime, we're open and willing to discuss each of the issues you've mentioned within your review and we invite you to email the details to us so we can investigate them further. Please feel free to reach out to us at any time at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us.Many ThanksCustomer Service Team

Hi Leah,We welcome your review and we thank you for sharing your experience with us.We're pleased to hear you're delighted with Ken and his colleague and the same for our contact centre staff too. It’s truly wonderful to know they're doing their best to help you in resolving the issue, but we're saddened to learn you’ve experienced delays during the whole process.We certainly feel you dissatisfaction when this happens, especially when appointments are either cancelled or moved to another date, and we offer our sincerest apology for the upset and inconvenience caused to you at the time.If of course we can be of further help and assistance, we’d very much love for you to contact us so we can work with you in finding a resolution.We have an amazing team here willing to help and contact with us is by email at lqdirect@lqgroup.org.uk. We kindly request ‘Trustpilot’ is used as your email subject when contacting us on this occasion and you’re more than welcome to reach out to us at any time.Many ThanksCustomer Service Team

Hi Sibel,Congratulations on your new home! 🎉Thank you so much for your fabulous review and for taking the time to share your journey with us. We're thrilled to hear that you are enjoying your new home and that you had a positive experience with our team. Our team at Beauchamp Park is dedicated to providing excellent customer service and support throughout the home buying process, and we're delighted to hear that this is the kind of service you've experienced.We truly appreciate your kind words and we're pleased that we were able to answer your questions and make the process clear for you too.A huge thanks from us once again, and we wish you many years of happiness in your new home.Customer Service Team

Hi Catherine, Thanks so much for your review!It's a joy to hear the plumber was punctual and completed the works so well. We also appreciate your comments regarding the cleanliness after the job. Always happy to be of assistance Many Thanks Customer Service Team

Hi Lesley,Thank you so much for your fabulous review and for taking the time to share your positive experience.Your heartfelt comments mean the world to us, and we're delighted you've found our service to be straightforward and respectful. It's wonderful to know that our staff are helpful and informative, and our operatives who attend your home treat it with great respect too.We always work hard to provide an excellent service, and your feedback certainly helps us to understand the great work we're doing. A huge thanks from us for sharing this with us! 😊Customer Service Team

Hi Sabrina, Thanks for giving us a 4 star rating!We're glad everything went well and you found our engineer to be efficient. Thank you for taking the time to share your positive feedback with us. Many Thanks Customer Service Team

Hi Jan, Thank you so much for your 5 star review. We appreciate you taking the time to acknowledge the efficiency and friendliness of our team member. We always aim to deliver great customer service, so we're thrilled to hear your experience reflected this. Many Thanks Customer Service Team

Hi Maya Maya,Thank you so much for your review!Your feedback is important to us and we appreciate you taking the time to bring your concerns to our attention. We're sorry to hear of your disappointment and although we haven't quite met your expectations, we're always open and willing to discuss any concerns in more detail with you.Unfortunately reports from our contractors and/or operatives are for internal use and regrettably these are not readily available to our residents. This may become a disappointment for you, but this has always been our policy and it's important we're consistent with our procedures. If, however you’re looking to obtain personal information we hold about you, you're within your rights to request this information as a Subject Access Requested (SAR) under the Data Protection Act. If you would like this information, please let us know and we'll be more than happy to pass your request to the relevant team who can do this for you.We certainly have a duty of care for our residents and we’re truly sorry if you feel we could do better. We want you to know we value your concerns and it’s certainly not our intentions to cause any upset or disappointment. In the meantime, if you're open to discussing your review with us, feel free to email your details to our dedicated team at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) where an advisor will be more than happy to assist. You can also request a SAR by emailing too.Many ThanksCustomer Service Team

Hi Margaret, Thank you for your patience and for taking the time to bring this matter to our attention, Work of this nature often requires the expertise of specialist external contractors. This can sometimes result in extended waiting times, and we understand the inconvenience this can cause. The Contractors will usually report back if they believe the windows are beyond repair. We're sorry for any inconvenience and frustration this situation has caused. We would appreciate the opportunity to discuss this further. Please email us directly at contact@lqgroup.org.uk with your name and address details, and reference 'Trustpilot' in your subject header. Our dedicated team will be ready to assist you. Many Thanks Customer Service Team

Hi Dorcas,Thank you so much for your fabulous review!It's fantastic to hear everything went perfectly for you, and we greatly appreciate your kind words about the engineer's professionalism and efficiency. Providing a seamless experience for our residents is important to us, and we're delighted that our engineer was able to complete their work without any disruption to your workday.Your feedback is much appreciated, and we thank you once again for taking the time to share this with us.We're looking forward to helping you again 🙂Many ThanksCustomer Service Team

Hi Neil,Thank you so much for taking the time to leave us a review and for bringing this matter to our attention.We're deeply sorry to learn that your email was ignored, and it's certainly not the kind of service we expect you to receive from us. We've taken on board your feedback, and we'll be sure to use it to help us make further improvements to the service we deliver.We understand that your enquiry has since been passed to the correct team for you, and we can confirm that it's currently being reviewed. We'll be sure to provide a response as soon as we have further information to share with you.We sincerely hope this information helps to provide some reassurance, and we want you to know that you're more than welcome to reach out to us at any time if there's anything further we can do for you.Feel free to contact us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk, and please use 'Trustpilot' in the subject line of your email. It'll be our pleasure to help 😊Many Thanks,Customer Service Team