L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Daryll,We’re so appreciative of your review and for taking the time to share your dissatisfaction with us.Whilst we appreciate and understand your concerns, we always strive to provide an excellent grounds maintenance service and we’re disappointed to hear that your experience has not met your expectations to which we offer our sincere apology for. It’s important for us to know when things aren’t going so well for our residents and we’re most grateful to you for bringing this matter to our attention.We’d very much love to have the opportunity to investigate this matter further and we kindly ask you to email your details and concerns to us where one of our helpful advisors will be more than willing to help.We’re reachable at lqdirect@lqgroup.org.uk and it’ll be most helpful if ‘Trustpilot’ is mentioned in the subject line of your email too.We look forward to hearing from you soon and to further investigate the issues with the ground’s maintenance for you.Many ThanksCustomer Service Team

Hi,We welcome your review and we’re grateful to you for bringing this matter to our attention.We’re so sorry if our service has failed to meet your expectations and we understand your frustration with the delay in getting this matter resolved for youWe also offer our sincerest apology for the inconvenience caused by the cancelled appointment and the time it has taken to progress this repair.We’re committed to providing a high standard of service and we’d very much love to have the opportunity to investigate this matter further as well as provide yourself with a current update.With this in mind, we kindly invite you to email your details to us where it’ll be our utmost please to help with your enquiry.We have a fab team willing to help and we’re reachable at lqdirect@lqgroup.org.uk and it’ll be most helpful if ‘Trustpilot’ is mentioned within the subject line of your email too.We hope to hear from you soon 🙂Many ThanksCustomer Service Team

Hi Priscilla,Thank you for sharing your feedback with us. We very much appreciate you bringing your concerns to our attention.Typically, when rodents are causing issues inside your home, our contractors will first carry out treatment to address the problem before we proceed with proofing your home. This process is crucial to ensure that the mice are not trapped inside your home during the treatment process. Our pest control contractor will then advise us on any necessary proofing works to help prevent the mice from returning.We hope this information helps and clarifies our processes for you. Please don't hesitate to reach out if you have any more questions or concerns, and it'll be our pleasure to help wherever we can. You can contact us via email at contact@lqgroup.org.uk, and we kindly ask that you mention 'Trustpilot' in the subject line of your email. Feel free to get in touch anytime; we welcome the opportunity to gather more details and explore how we can further assist you.Many Thanks,Customer Service Team

Hi Mrs Lawrence,Thank you for your review and for taking the time to leave us feedback. Your feedback is important to us, and we offer our sincerest apology.We've certainly taken onboard your comments.If you would like to discuss further, please email us at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject and our dedicated team will do their utmost for you. Many Thanks Customer Service Team

Hi Mark,Thank you so much for sharing your concerns with us.We're deeply sorry to hear that you've had a disappointing experience, and we truly understand why this is a cause of worry for you too.We would love to help and have the opportunity to further investigate each of your concerns for you. With this in mind, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team will gladly help.Many Thanks,Customer Service Team

Hi Long Tenant, Thank you for taking the time to leave a review and bringing this to our attention. We deeply regret to hear about the issues you've been experiencing with your heating system. Please know that we take your concerns seriously and we would like to look into this matter more closely. To do this, we would require a few more of your details. Kindly reach out to us via email at contact@lqgroup.org.uk. It would be really helpful if you could use 'Trustpilot' as your subject header. Once again, We apologise for any inconveniences caused and we look forward to helping you. Many Thanks Customer Service Team

Hi Tazmina,Thank you for sharing your recent experience with us.We're sorry to hear that you had to miss a whole day of work due to the service delay, and we apologise for any frustration this may have caused you.Upon investigating further, we can confirm that your appointment was initially booked in the morning but was changed to the afternoon by our contractors. We understand how annoying this must have been, and we're sorry this is the kind of service you received. We will definitely share your feedback with our management team so they can work with our contractor to prevent similar issues from happening in the future.In the meantime, if we can be of further assistance, please don't hesitate to reach out to us. Our dedicated team is available via email at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject when contacting us.Many Thanks,Customer Service Team

Hi Mrs Magbagbeola,Thank you so much for sharing your recent experience with us.We're sorry to hear about the lack of communication during your gas safety appointment. This is not the level of service we expect from our contractor, and we truly appreciate you bringing this to our attention.Ensuring that our customers feel informed and confident about their safety is a top priority for us. Please be rest assured your feedback will be shared to ensure that our engineers provide clear and helpful communication during gas checks.After further investigation, we're pleased to confirm that your home passed the gas safety inspection checks. We hope this helps ease your mind, and please know that we are here for you if you have any more questions.Please feel free to contact us at any time. We're reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject. Our dedicated team is ready to assist you.Many Thanks,Customer Service Team

Hi Virgo Raj,Thank you very much for your feedback and for sharing your recent experience with us.It's great to hear you had a helpful experience despite the few hiccups you encountered with us. We sincerely apologize for any inconvenience and frustration this may have caused you.We'd love the opportunity to look into why a text confirmation didn't reach you and to ensure the information on the poster is updated as soon as possible.To help us achieve this, please kindly email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where one of our helpful advisors will gladly delve further into this for you.Many Thanks,Customer Service Team

Hi Michael,Thank you so much for your feedback, your comments and concerns are important to us as we’re always looking at ways to improve our services to you and other residents.We sincerely apologise if all of our services haven’t met your expectations, but we fully understand how frustrating this can be from time to time.We're saddened to learn there's been a few issues with your appointments and furthermore your complaints have been left unanswered. This is a worry for us too and we would love to investigate each of your concerns and work with you to find a resolution.If you're not already in touch with us and would like further help in resolving any outstanding concerns, please do let us know by emailing us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and it’ll be our utmost pleasure to do this for you.Many ThanksCustomer Service Team

Hi Melvin, Thank you so much for your review and for bringing the boiler issues to our attention. We're very sorry to hear that you're experiencing some strange activity with your boiler. We’d love to help by arranging for our contractor to come and take a look at it for you. If you haven’t already reported this to us, please feel free to send an email to our team and we’ll be sure to assist you. You can reach us at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject this time. We look forward to hearing from you soon 🙂 Many thanks! Customer Service Team

Hi Fatima,Thank you so much for your amazing review! 🙂We’re overwhelmed by your kind comments and praises for Mo; it certainly makes us happy and proud to know we have such a wonderful and helpful staff member doing their utmost to help our residents.It's great to hear you’re pleased with the outcome too, and it also makes us happy to know our maintenance operative done a fabulous job.Thank you once again for your feedback, it’s greatly appreciated, and we very much look forward to assisting you again soon.Customer Service Team

Hi Zally,Thank you so much for rating your recent experience with 5-stars 🙂It's great to hear all went well with your gas safety check appointment and we love that the engineer took time to call you whilst on their way to your home.Your feedback is greatly appreciated, and it certainly helps us to understand of the amazing work our contractors are doing for our residents too.Many ThanksCustomer Service Team

Hi Customer,Congratulations on your new home and thank you so much for your fabolous review! 😊We're over the moon to hear about your positive experience with us. It's wonderful to know that you found our sales associate, Nicki, to be so helpful and accommodating and it's great to hear her dedication and support made your journey with us enjoyable and a positive experience.Many ThanksCustomer Service Team

Hi Becky,Thank you for sharing your review with us. We truly value your feedback.We're deeply sorry to hear about the impact your neighbour's behaviour is having on you, and it's disheartening to hear that your son was attacked and that you’re still facing harassment. Such behaviour is unacceptable, and whilst we take these matters very seriously, we apologise profusely if we haven't previously provided you with the help and support you expected from us.Regarding the incidents mentioned in your review, we believe these are also police matters. If you have not already done so, we strongly recommend reporting any incidents to the police as it’s important that they are made aware and of course they’ll also offer their assistance in situations like these. If the police determine a safety risk, they will also contact us.Furthermore, we would be happy to have a dedicated staff member reach out to you. If you’re willing to discuss your concerns further, please email us your details at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we will be more than happy to assist you.We hope this is helpful, but please do not hesitate to reach out to us on the above email address if there is anything further we can do for you.Many Thanks,Customer Service Team

Hi Wilson, We're really saddened by the content of your review and can see that we have an on going case in relation to your report. We would want to review the recordings and any evidence you have so can you please send this through to lqdirect@lqgroup.org.uk using 'Trustpilot' as the subject header and we can add this on your existing case to be reviewed. Many Thanks Customer Service Team

Hi Michael,Thank you so much for leaving us a review following a recent repair to the cooker switch inside your home.We're very sorry to learn the issue was with the switch and not with the cooker as originally thought and we appreciate the disappointment this might of caused you at the time too, but it's good to hear the issue has since been resolved and your cooker is now fully connected following another appointment arranged by our contractor.We’d also like to take this opportunity and offer our sincerest apology for the experience had and the slight delay in resolving this matter.If of course there’s anything further we can do for you, please let us know and it’ll be our pleasure to help. We welcome contact through any of your preferred channels or by emailing us here at lqdirect@lqgroup.org.uk.Many ThanksCustomer Service Team

Hi Linda,This is great to hear, and we really appreciate you taking the time to let us know.We absolutely love how our maintenance team was able to address the gutter issue promptly and efficiently. It makes us super proud to hear this too.Most importantly, we're pleased you've had a wonderful experience.Many thanks again, Linda! We look forward to helping you again soon 🙂Customer Service Team

Hi Simone,Thank you for your review and for bringing your concerns to our attention.We're truly sorry to hear your experience with our repairs service and we would like to help you the best we can. We always strive to offer the best service to our residents so it's naturally concerning for us too that we've failed to meet your expectations.We would love to help investigate and ensure an update is provided accordingly.To help us make it possible, we kindly request the details are emailed to us where our dedicated team will be more than willing to assist you further with your enquiry. Please reach out to us at lqdirect@lqgroup.org.uk and it’ll be most helpful if 'Trustpilot' is in the subject line of your email too.Many ThanksCustomer Service Team

Hi Marie, Thank you so much for your wonderful 5-star review! 😊 We're absolutely delighted to hear that your experience with our engineer was so positive. It’s fantastic to know that you found the engineer to be helpful, patient, and polite throughout the process. We always strive to provide the best possible service, and it’s great to hear that we achieved that for you. Thank you again for your kind words and support! Customer Service Team

Hi Richard,Thank you for your kind words and for taking the time to share your positive experience. We're truly delighted to hear that you were impressed by the professionalism and knowledge of our letting agents. We strive to provide our customers with the best possible service, and we're thrilled that our team exceeded your expectations. Congratulations on your new home and we wish you every happiness as you continue to make your new home yours 😊Many ThanksCustomer Service Team

Hi Mrs Kenny,Thank you very much for your 5-star review! 😊We're delighted all went well with your appointment and we're so grateful you took time out of your day to let us know.Your amazing feedback is reassuring for us to hear too and we're very much looking forward to helping you again soon.Many ThanksCustomer Service Team