Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotA Group made by incompetent and…
A Group made by incompetent and careless people. They are unable to fix the littlest problem without driving tenants or homeowners crazy! If you buy a flat through them, forget any assistance after the purchase!
Walter · 4 February 2021
Agent replied · 22 October 2024
Hi Walter,We’re so sorry to hear we’ve failed to meet your expectations but we appreciate you bringing your feelings to our attention. We strive to offer great service to our residents and we do our best to resolve problems with minimal fuss. If there’s anything we can do to help we would love to be given the opportunity to discuss your concerns in more details with you.If you’re open to discussing your review, please email your details to us at lqdirect@lqgroup.org.uk and it’ll be a pleasure to help.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotPeaceful independent lifeThis establishment has provided us with…
This establishment has provided us with an environment where we can live honestly and with dignity. A good environment is created so that can live peacefully and happily.They have made a comfortable system that everyone needs. We value those who run it.
Vany · 6 October 2024
Agent replied · 22 October 2024
Hi Vany,Thank you so much for your wonderful review! 😊We've absolutely enjoyed reading your review, and we're so happy that you're enjoying your experience with us.It's our mission to provide a comfortable and supportive environment for everyone, and we're committed to creating a community where people can happily live.Many thanks again for sharing this with us. We value your feedback so much and appreciate your kind words too.Customer Service Team
★★★★★ 1/5
TrustpilotAnything which goes wrong in the home…
Anything which goes wrong in the home l&q do not solve the problem. A disabled mother who has had many OT assessments which state the health and safety of her home not being up to scratch and still years later nothing being done.
B&J · 20 September 2024
Agent replied · 22 October 2024
Hi B&J Nurse,Thank you so much for your review and for bringing this matter to our attention.We're so sorry for the difficulties you've experienced. It's important to us that all residents feel safe and comfortable in their homes, and we apologise profusely that the recommended concerns raised by an OT are yet to be addressed.We would like to investigate this matter further to find out what's causing the delay and to provide you with an update.Please kindly email the details to us at lqdirect@lqgroup.org.uk where our dedicated team will gladly assist you. It would be most helpful if 'Trustpilot' is used as your email subject when contacting us on this occasion.We hope to hear from you soon 🙂Many Thanks,Customer Service Team
★★★★★ 1/5
TrustpilotWork not done after 10 and no answer from L&Q
The job is still not complete. It has been 10 days i am waiting for an update. No-one is responding to my call Updated on. 04/09Still no response. The email below is not valid as well. Nothing has been done yet at the house.
Roksan · 4 September 2024
Agent replied · 22 October 2024
Hi Roksan, Thanks for leaving a review and highlighting this with us. We're really sorry you've had to wait an extended time without any updates regarding when the work will be completed. We understand how frustrating this can be. We want to assist you with this but we have limited information via this platform, Could you please send us more details to lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject header? One of the team will provide you with the most recent updates we have available. We look forward to hearing from you soon. Many Thanks Customer Service Team
★★★★★ 1/5
GoogleI want to report that 292 properties with around 1000 residents are without water for the last 12 hours due to L&Q's negligence. They keep telling us for the last 10 hours that the contractor is on its way. At one point they told us that the contractor fixed the problem and you would have running water in 20 mins. Aster calling then after n hour they don't us it was a mistake contractor is unreachable. Now in our area we have disabled residents and L&Q are not even providing them any water bottles. Thames water are on the site for the last 7 hours and waiting for L&Q contractor.
I think this should be reported as a main news as to how L&Q treat their resident.
Z · 27 June 2024
★★★★★ 1/5
Trustpilotthey will never respond to you
I moved out of my property over 1 year ago and they do not answer my phone calls or emails so I cannot change the tenancy. I have been trying to contact them for 1 year. I am contacting a lawyer to sue.
Stefanie · 16 September 2024
Agent replied · 22 October 2024
Hi Stefanie,Thank you so much for taking the time to leave us a review and for sharing your experience with us.We value your feedback, and we certainly understand your frustration with being unable to reach us regarding your tenancy.We strive to provide excellent customer service and are committed to resolving any issues promptly. We therefore apologise profusely for the difficulties you've experienced in contacting us, and to learn your emails were left ignored.There are various ways in which you can contact us, and you’re more than welcome to reach out through any of our channels. We appreciate our phone lines can be busy at certain times, but we also have our website and social media page on Facebook.To help us assist you further in resolving this matter, please feel free to reach out to us at any time. If email is your preferred option, we kindly request ‘Trustpilot’ is used as your email subject on this occasion, and we kindly invite you to send your email to our dedicated team here at lqdirect@lqgroup.org.uk.We hope to hear from you soon 🙂Many Thanks,Customer Service Team
★★★★★ 1/5
TrustpilotHad I know when I purchased my property…
Had I know when I purchased my property that this company would give every single council resident a permanent contact with no management of anti social behaviour, I would never have purchased the property. No cleaner for months, repairs years old and still waiting.
Miss · 30 August 2024
Agent replied · 22 October 2024
Hi Miss Begum,Thank you for sharing your experience with us.We're truly saddened to hear about your feelings, and we offer our sincerest apology if we have failed to provide the help and support you were hoping for.We would love to assist with the cleaning and repair issues to ensure your concerns are addressed appropriately. To help us do so, we invite you to email your concerns to our dedicated team at lqdirect@lqgroup.org.uk. When contacting us, please can you kindly use 'Trustpilot' as your email subject.We look forward to hearing from you soon.Many Thanks,Customer Service Team
★★★★★ 1/5
TrustpilotHere I am repeating myself again...what a surprise!
And residents or their guests/regular visitors continue to leave Lawrence Court main front door unlocked via the latch.I suppose you're going to send another letter out because that's been really effective... instead of checking the CCTV cam footage that you are charging us fees for... weekly... to see who the culprit(s) is/are.Like I've repeated endlessly across years... I will sue you should I have my home broken into. I have already sought legal council and I retain evidence of me telling you over and over and over.
Blackbutterflai · 15 June 2024
★★★★★ 1/5
TrustpilotI have asked for stuff to be done in…
I have asked for stuff to be done in the house . And garden all you get is we don't do that. They have said they will send the housing lead out but don't know when. They are more bothered with there new builds
Graham · 23 August 2024
Agent replied · 22 October 2024
Hi Graham, Thank you for reaching out and sharing your concerns. We understand your frustrations and apologise for the delays you've experienced with your requests. While some repairs fall under residents responsibilities, we're always here to offer help and advice for anything we can't directly address. Regarding the visit from the Neighbourhood Housing Lead, We can see this has been raised and she will be in touch with you shortly. We genuinely want to assist you, so please let us know if you have any other outstanding enquries. You can reach us at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject line, and we'll ensure you get the support you need. Many Thanks Customer Service Team
★★★★★ 4/5
Trustpilotthe person I spoke to was very helpful…
the person I spoke to was very helpful and has arranged a emergency repair service for me if I was to criticise anything it would be the phone connection as I couldn't hear him very clearly due to it being quite
Reece · 7 October 2024
Agent replied · 22 October 2024
Hi Reece,Thank you so much for taking the time to share your recent experience with us 😊We're delighted to hear that you found our Customer Service Advisor helpful and that they were able to arrange an emergency repair service for you.We understand that clear communication is essential, and we apologise for the difficulties caused by the phone connection. We'll be sure to pass on your feedback and investigate the cause for this to happen.Many thanks again for your feedback, it's much appreciated, and we hope we can be of assistance again soon.Customer Service Team
★★★★★ 1/5
TrustpilotWorst Landlord and Housing
As a housing association,they model and promote their business as community and caring but the reality is L&Q is just another company that focuses on money and only responds when you remind them of their business policies.
Peter · 6 December 2024
Agent replied · 22 October 2024
Hi Peter, Thank you for taking the time to express your thoughts and feelings with us. We strive to provide excellent service and are disappointed to hear that your experience has not reflected that. We value your feedback and will use it to improve our service.Our team would really welcome the opportunity to look into your concerns in more detail. If possible, could you send us an email outlining what's gone or going wrong to lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header? We're confident we can turn things around for you. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotI escalated a safety concern regarding…
I escalated a safety concern regarding a lift that is broken, I am afraid somebody may get stuck inside or worse! I was literally told that “they don’t care” and that we should wait until tomorrow to report in hours
Franca · 21 October 2024
Agent replied · 22 October 2024
Hi Franca,Thank you for your review, and we very much appreciate you sharing your recent experience with us.We apologise profusely for the disappointing service you encountered from our out-of-hours team. This is not the level of service we strive to provide, and we're truly sorry that you experienced this. Ensuring the safety of our residents is our priority, and we're dedicated to maintaining a safe environment for everyone. We regret that this was not reflected in your experience with us.We're here to assist you, and whilst we have noted your feedback, please know that you're welcome to contact us if there is anything else we can do to address the lift situation.Feel free to reach out to us at any time at lqdirect@lqgroup.org.uk, with 'Trustpilot' as your email subject for this matter.Many Thanks,Customer Service Team
★★★★★ 5/5
TrustpilotDid a good job.
The engineer did his job well and sorted a Carbon monoxide alarm for my kitchen as my boiler is there but tried to contact me on the wrong mobile number which I corrected so luckily he still took a chance and still turned up to see if I was home.
Everlyn · 24 April 2024
Agent replied · 22 October 2024
Hi Everlyn,Thank you very much for taking time to leave us a review!We’re delighted your recent visit went well for you and the gas engineer still came to your home despite having the incorrect contact details, we’re so glad to hear this too and it certainly helps us to understand what an amazing job they’re doing for us.Many thanks again Everlyn, your feedback means so much to us and we’re appreciative of your 5-stars too😊Customer Service Team
★★★★★ 1/5
GoogleUnfortunate experience locally of one of their employees verbally assaulting someone with racist comments.
Adam · 11 June 2026
★★★★★ 1/5
GoogleGrim housing association.
I lived for two years with my whole flat completely sodden/black mould absolutely everywhere heavily pregnant and until baby was around six months. The conditions I was living in was uninhabitable and inhumane yet they didn’t give a toss, my floor collapsed completely and I was still left in the flat for two weeks ( baby crawling) with a giant hole in my collapsed living room floor whilst they found me temporary accommodation. A DECANT and yet I was expected to stay in these conditions.
Please open a housing disrepair claim and take your issues straight to legal proceedings!!! I did and my whole flat was gutted top to bottom expenses paid and I received compensation! Do not let these scumbags get away with taking your money and providing disgraceful living conditions.
I currently have rats in my flat now!! Will be going down the legal route once again. They will not do works unless you take the legal route!
Yet there CEO lives on over £300,000 a year!
What exactly does she do again?🤭
2023 · 28 May 2024
★★★★★ 1/5
GoogleI’ve just moved in to some new builds that L&Q manage. Unfortunately I’ve had nothing but grief since moving in. The apartment itself is lovely however one week in to moving in my shower is broken and there is a leak under my floor which has now ruined my brand new carpet. We do not have enough communal bins to facilitate how many apartments are in the block and the electric gate has been broken for 2 weeks now making a very scary electrical noise. We pay a significant amount of rent to live here however it’s like the L&Q staff were wonderful until they had your money and then that was it. Extremely disappointed. I expected better from this firm.
Sez · 28 May 2024
★★★★★ 1/5
Trustpilotunhelpful
The most unhelpful, ridiculous company in existence On 24th November my fence was blown down by the wind. After an extremely long wait to raise emergency repair. A job was raise at 11am at 430pm it was "made safe" I'm told today it won't actually be fixed until 8th January 2025.I'm the end house you can now access my garden from the road.They don't care and should be closed
Daniel · 25 November 2024
★★★★★ 3/5
TrustpilotMy questions were answered politely but…
My questions were answered politely but then brushed off by saying 'just call us'.Lack of communication about installation of a new boiler until I got an appointment from L&Q. Even then, I had to ring to find out what was the appointment for.
Lolit · 21 August 2024
Agent replied · 22 October 2024
Hi Lolit,Thank you for taking time to leave us a review and for sharing your recent experience with us.We’re truly sorry to learn your experience has fallen short of your expectations and we sincerely apologise for the disappointment this has caused.We’ve certainly taken onboard your feedback as your opinion matters to us, and it also helps us to understand where we could do better.We’d like to think everything is now progressing smoothly, but of course if there’s anything further we can do to help, please do let us know.We have an amazing team here and you’re more than welcome to reach out to us at any time. Our email address is lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject when contacting us on this occasion.Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotHot water restored by K & T Heating
The gentlemen who came from K & T Heating on the 10/06/24 did an excellent job in restoring our hot water. Before we were having to heat water to wash ourselves to keep clean and to wash the dishes. We were very happy with their work
Barbara · 25 June 2024
Agent replied · 22 October 2024
Hi Barbara, Thanks for the 4 star rating!We're overjoyed to know your experience with the engineers from K&T heating was so positive. Your kind words are greatly appreciated and certainly be passed on to the team. It's lovely to see such an uplifting review. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotUnhelpful not informed left at risk ongoing
Unhelpful not informed left at riskTotal disaster of a companyMould fungus broken floors hole due to mains leakLeft to climb over washing machine to get to bathroom no cooking facilities Aged 78 and disabled no time frameShould be minus starsTo work being done
Doreen · 12 August 2024
Agent replied · 22 October 2024
Hi Doreen,Thank you for your review and for taking the time to leave us feedback. Your feedback is important to us, and we offer our sincerest apology for all outstanding repairs. We've certainly taken onboard your comments and we're truly saddened to hear the situation. Please email us at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject and our dedicated team will do their utmost to help and advice with all outstanding repairs.Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotIt has been an amazing experience
It has been an amazing experience. Being a first time buyer with little on purchasing a shared ownership property. The sales team led by Nipa have been extremely supportive from start to finish. Thank you for your support.
Francisca · 31 October 2024
Agent replied · 24 December 2024
Hi Francisca,Thank you so much for your fabulous review!We are absolutely thrilled to hear about your positive experience, and it's wonderful to know that our sales team, led by Nipa, provided you with the support and guidance you needed as a first-time buyer.We just know Nipa will be over the moon with your kind feedback too, so a huge thanks once again for sharing your experiences with us.Wishing you every happiness in your new home! 😊Many Thanks,Customer Service Team
★★★★★ 3/5
TrustpilotMarked down because of time taken
I would give more stars for the eventual outcome but have marked down because of the length of time to a satisfactory resolution. It took 7 months to get the job frinished after poor workmanship. However, once a proper tradesperson came and fixed it the result was perfect and the carpenter exemplary and it was him who saved the day.
Samantha · 17 August 2023
Agent replied · 22 October 2024
Hi Samantha,Thank you for your review!We welcome all feedback which helps us improve in certain areas of the business.We're sorry for the length of time it took to finalise the repair, but also happy the repair was carried out with a perfect result. Thanks again for your feedback. Customer Service Team
★★★★★ 1/5
TrustpilotThey still did not resolve the problems
Ongoing roof issues for years, bedroom ceiling collapsed not resolved so many problems in the house which I have gone fed up of chasing L&Q that they don't turn up on appointments which I have been waiting for contractors even complained but No response...!
Jannat · 24 July 2024
Agent replied · 22 October 2024
Hi Jannat, We appreciate you leaving us a review to express your concerns.We're truly sorry to hear about the ongoing issues you're experiencing, especially the roof issues and the bedroom ceiling collapse. Please accept our sincerest apologies for any troubles caused, and for any missed appointments. We understand the importance of your issues and the frustration they have caused. We want to help you and rectify the situation as soon as possible. Could you please email our team at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. We are looking forwarding to working with you to resolve this and improve your experience. Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotOn this occasion the repair was…
On this occasion the repair was considered urgent. The operative who attended was very professional in his conduct. He identified the problem quickly and obtained the resources that he needed to complete the repair promptly.
Miranda · 12 December 2024
Agent replied · 24 December 2024
Hi Nranda, Thanks for taking the time to provide feedback and a 4 star review. We are glad to hear that your urgent repair was managed quickly. Your comments regarding the professionalism and efficiency of our operative are greatly appreciated. We're proud of our team members who are dedicated to providing excellent service, and your positive praise validates their hard work. We'll make sure to pass this along, as we know they'll be delighted to hear your feedback. Many Thanks Customer Service Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
