L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Judy,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team

Hi Carol,Thank you for taking the time to leave us a review.We're saddened to learn of your dissatisfaction and we understand your frustration with the lack of a timely resolution.We sincerely apologise for the inconvenience this has caused you, but we want you to know that we value your feedback and we're committed to improving our customer service.We take all reviews seriously and would love the opportunity to further investigate the cause of the delay and to work with you in finding a resolution. To help us with this, we kindly invite you to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email header) where we'll be more than willing to assist.Many Thanks,Customer Service Team

Hi Lana,We appreciate your feedback, and we're very sorry to hear about the long outstanding repair in your home.We feel the frustration this must be causing and we apologise if we've failed to provide you with a timely service.We would've much like to help and assist you in finding a resolution.To help us address this issue, please can you kindly email the details to us at lqdirect@lqgroup.org.uk (with Trustpilot as your email subject) where our dedicated team will investigate this matter further for you.Many ThanksCustomer Service Team

Hi Faz Q,Your feedback is important to us and were thankful to you for sharing your thoughts with us.We’re truly saddened to hear of your dissatisfaction, but we appreciate your reasons for feeling disappointed.If of course there’s any specific issues you need our help with, by all means please let us know as we’re always willing to discuss any concerns in more detail with you.We’re reachable by email at lqdirect@lqgroup.org.uk and it’ll be most helpful if ‘Trustpilot’ is mentioned in the subject line of your email too. Feel free to reach out to us at anytime and it’ll be our pleasure to arrange contact with you.Many Thanks Customer Service Team

Hi Ebrahim,Thank you so much for your review! 🙂We understand that a boiler breakdown can be a stressful experience, especially when it means no hot water or heating. We appreciate you reaching out to us and sharing your experience with our out-of-hours team, and we're so pleased they helped you in organising for a boiler engineer to attend your home.We trust everything is progressing as expected. If, however, further help is needed, please let us know by reaching out to us through any of your preferred channels, and it'll be our pleasure to assist you.Many Thanks,Customer Service Team

Hi Curie, Thank you so much for taking the time to leave us a 5 star review!We're thrilled to hear about your excellent experience with our team member, Phoebe. Her dedication and kindness are indeed one of the key factors that set us apart. We appreciate your feedback regarding the efficient handling of your refund as well. Your satisfaction is a priority and we always aim to make every process as smooth and transparent as possible. Your recommendations means a great deal to us.Many Thanks Customer Service Team

Hi Fiona,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service from the contractor and this certainly makes us really happy. Many Thanks Customer Service Team

Hi Marc,Thank you so much for your fabulous review!We're delighted to hear about your positive experience. Your kind words about Fehim's assistance truly mean a lot to us - he's certainly a great asset to the team.It's wonderful to know that our social media channels are providing a helpful and convenient resource for our customers and residents too.We very much look forward to helping you again 😊Many Thanks,Customer Service Team

Hi Shruti,Thank you for taking the time to leave us an amazing review! 🙂We're thrilled to hear you had a positive experience during your journey into renting a new homeIt's important for us to ensure the process is as smooth and efficient as possible for our customers and it's great that Tina was able to provide you with excellent support throughout your journey too.It's lovely to hear you love your new home as much as we do, and we wish you lots of happiness in your new home too.Many ThanksCustomer Service Team

Hi Miss Ellis,Thank you very much for your amazing review! 🙂We're so appreciate of your understanding regarding the wait times and furthermore for your positive feedback on our staff. We’re always committed and strive to provide excellent service, so it makes us proud to hear that our team has made a positive impression as well as working hard to ensure jobs are getting done.Many thanks again for your positive review, your feedback means a lot to us and most importantly we’re delighted you’re happy with the service received too.Customer Service Team

Hi Ravinder,Thank you so much for your 5-star review!We value your feedback, and we appreciate you taking the time to let us know your personal thoughts too. Most importantly we're thrilled your journey with us so far has been a good experience for you.Many thanks again! 😊Customer Service Team

Hi Mick,Thank you for sharing your experience with us and for bringing the concerns with the footpath to our attentionWe're so sorry to hear you've had a fall and we really do hope your foot will make a full recovery. We appreciate and understand why the footpath is concerning for you, especially after having the fall and although we’ve failed to meet your expectations your review is still important to us.Having investigated this further for you, we understand an emergency callout was arranged as soon as we were made aware of the issue. During our visit it was reported further works are required which has also been arranged for you. We can confirm notification was sent to you recently confirming the details, however if you haven't received this from us, please kindly email us at lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject and our dedicated team will be more than happy to confirm the details for you.Many ThanksCustomer Service Team

Hi Alisdair,Thank you so much for taking the time to leave us a review.We hear your frustration with the ongoing leak issue and the lack of resolution, and we apologise profusely for the inconvenience and the communication challenges you've experienced.We value your feedback and will use it to improve our processes to ensure better communication and accountability in addressing customer concerns.After investigating your concerns further, we understand that you've recently reached out to us. We're saddened to hear that you felt the need to log a complaint, but we genuinely appreciate your reasons for doing so. Our complaint handler is diligently working to address your concerns and will stay in touch until a final resolution is reached.We sincerely hope this matter is resolved for you soon. If you have any further questions, please feel free to keep in touch, and we'll be more than happy to assist you. You can reach us by email at contact@lqgroup.org.uk, alternatively you're more than welcome to reach out to our complaints coordinator directly.Many Thanks,Customer Service Team

Hi Faruk,Thank you so much for your fabulous review!We've enjoyed reading your comments and we're over the moon to hear how helpful the engineer was during his visit.Your feedback means the world to us, and we can't thank you enough for taking time out to share your thoughts with us as well,Many ThanksCustomer Service Team

Hi Paul,Thank you so much for your amazing review! 😊It was a great pleasure to assist, we can imagine it was a worrying experience for you.We're delighted that Swale was there to help and was able to put your mind at ease. Providing our residents with the best possible service, especially during situations like this, is highly important to us, and we're happy to know that Swale was able to meet your needs.Once again, a huge thanks for your feedback, and feel free to reach out if there's anything else we can do for you.Many Thanks,Customer Service Team

Hi Michelle,Thank you so much for expressing your thoughts with us.We welcome your feedback and we're saddened to learn there's been an issue with your appointments booked by K&T.It's important for us as well to make sure our contractors are providing a good service to our residents, and we offer our sincerest apology if this hasn't happened.We always encourage our contractors to contact our residents if there's a problem with accommodating the appointment as planned, as we understand the disappointment and frustration this can cause. We’ll of course pass on your feedback to them for you.In the meantime, if you need further help from us in resolving this matter, please let us know and we'll be more than happy to help. All we ask if for you to kindly email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our amazing team here will gladly do their utmost for you.Many ThanksCustomer Service Team

Hi Stuart, Thank for sharing your thoughts and concerns with us. Our aim when you contact us is to provide the highest level of service and as much information as possible, so we're sorry of we've not hit the mark for you. If you still need help, we're here for you and keen to put things right. We've been having some technical issues with our phone lines today and are working to resolve them quickly. You can reach us via email at lqdirect@lqgroup.org.uk and use 'Trustpilot' as your subject header, with more details of what's been happening and request that one of the team calls you back, and we can do this for you. Many Thanks Customer Service Team

Hi,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We sincerely apologise if the service you’ve received from us hasn’t quite met your expectations and we apologise profusely for the disappointment this has caused.We're committed to delivering great service, so it's naturally concerning for us to read your comments too.We’re always open and willing to discuss any concerns you may have, and you’re more than welcome to email our dedicated team here where it’ll be our pleasure to help.You can contact us via email at lqdirect@lqgroup.org.uk, and we kindly request ‘Trustpilot’ is included in the subject line of your email too.Please feel free to reach out to us at any time 🙂Many Thanks,Customer Service Team

Hi Satheeswaran,We welcome your feedback and we appreciate you bringing this matter to our attention.We would like you to know we certainly feel your frustration with the delays and inconvenience you've experienced, and we're truly sorry that your experience did not meet your expectations.We've conducted a thorough investigation to ensure that the outstanding repair is being addressed and we can confirm that the repair is currently with our review panel for approval. Sadly, it isn't unusual for us to follow this procedure and it's important we abide by our procedures following a recent quotation we've received from our contractor.We sincerely apologise for the additional delay and for the disruption this is causing in your bathroom. Please be rest assured that everything is progressing as it should, and our contractor will keep you updated once we've finalised this part of the process.We understand that this may be disappointing for you, and we have taken your feedback on board to help us improve the service we provide.In the meantime, if you have any further questions or concerns, please feel free to contact us via email at lqdirect@lqgroup.org.uk. Our dedicated team is ready to help, and we recommend using 'Trustpilot' as the email subject when contacting us in this way.Many ThanksCustomer Service Team