L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Susan.Thank you so much for your review!We appreciate you letting us know the leak inside your home is still ongoing and we sincerely apologise for the delay in resolving this for you.If you’re not already in touch and need our help in resolving this. we’d very much love to hear from you.We have a fab team here willing to help and we can be reached by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is mentioned in the subject line of your email too.Many Thanks Customer Service Team

Hi William,Thank you so much for your amazing review!It's great to hear that you're loving the quality of our flats, and we're delighted that Nicki has always been proactive in providing information and support. Your feedback certainly helps us understand the wonderful things Nicki is doing for our customers, so we really do appreciate you taking the time to share your experience with us.A big thanks from us again, and feel free to reach out if there's anything we can do for you.Customer Service Team

Hi Cadda,Thank you so much for leaving us a review.We're very sorry to learn you've had a disappointing experience and you feel ignored.We appreciate why a health and safety issue is worrying for you, and we'd love to further assist you and help with your concerns.Please feel free to email the details to us at lqdirect@lqgroup.org.uk where it'll be our utmost pleasure to help. It'll be most helpful to us as well if you could kindly use 'Trustpilot' as your email subject on this this occasion too.Many ThanksCustomer Service Team

Hi Eren,Thank you very much for rating your experience with 5-stars! 🙂We're delighted to hear about your positive experience with our team at Kidbrooke Village. It's wonderful to know that they were able to provide you with the support and guidance you needed during your shared ownership flat search. They truly are an amazing team, and we can’t thank you enough for taking the time in sharing your personal experience with us too.Many ThanksCustomer Service Team

Hi Philip,We welcome your review and we thank you for sharing your feedback with us.We sincerely apologise if our service did not meet your expectations and for any dissatisfaction you experienced.As part of our Planned Maintenance programs, we assess component renewals for bathrooms and kitchens annually based on stock condition surveys we previously carried out in your home. This survey helps us prioritise homes in need of new installations.Whilst components like kitchens, bathrooms, and windows etc are designed to last for many years, we understand that repairs may be necessary from time to time. We're more than happy to continue carrying out repairs on your existing components and we kindly invite you to let us know if there's any repairs that need attention.We're reachable through any of your preferred channels or via email at lqdirect@lqgroup.org.uk. If email is your preferred method of contact, please mention 'Trustpilot' in the email subject line as this would be most helpful to us too.Please feel free to get in touch, and we will do our utmost to help with any enquiries you may have for us 🙂Many Thanks,Customer Service Team

Hi Steff,Thank you so much for your fabulous review!We're glad you're pleased with the windows and with the service received from our operative. It makes us proud to know he's done a wonderful job.We understand your frustration with the time it took to resolve the issue, and we apologise for any disappointment caused. We aim to provide a timely service, and we'll be sure to take your feedback into consideration as we continue to improve our processes.Many thanks again for sharing this with us; your feedback certainly means a lot 🙂Customer Service Team

Hi Marion,Thank you so much for leaving us a review.We're deeply sorry to hear about the recent service received from us. We certainly feel and understand the dissatisfaction this has caused. We aim to provide excellent customer service and we're disappointed to hear that your experience hasn't meet your expectations on this occasion. Your feedback is hugely important to us, and we'd love to investigate this matter further for you. To help us achieve this, we kindly invite you to email the details to us with 'Trustpilot' being used as your email subject. We're reachable at contact@lqgroup.org.uk and we look forward to helping you soon.Many ThanksCustomer Service Team

Hi Customer,Thank you so much for your fabolous review! 🙂We're thrilled to hear about your positive experience with Sarah in customer services. It's wonderful to know that she provided you with the assistance you needed in a timely and professional manner. We absolutely value your feedback and we're sure Sarah will be delighted with your kind words too.Many ThanksCustomer Service Team

Hi Teresa,Thank you so much for your fabulous review!It's great to hear you've had a wonderful experience and you're happy with the repair too.Your praises for our maintenance team most certainly means the world to us so many thanks again for sharing your thoughts with us.We're looking forward to helping you again, hopefully sometime soon 😀Customer Service Team

Hi Barbara, Thank you for bringing this to our attention and leaving a review. We apologise for the inconvenience and any damage caused by the installation of your bathroom mirror. To assit you further, please contact our team at contact@lqgroup.org.uk with 'Trustpilot' in the subject line and be sure to attach photos of any damage.We'll ensure to address your concern as quickly as possible. Many Thanks Customer Service Team

Hi Felix,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We sincerely apologise if the service you’ve received from us hasn’t quite met your expectations and we apologise profusely for the disappointment this has caused.We certainly wouldn't want you to feel this way, and if there's anything we can do to help, we'd very much love to hear from you.Please feel free to reach out to us at any time by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be sure to help wherever we can.Many Thanks,Customer Service Team

Hi Deana,We really value your feedback and would like to Thank you for sharing this with us,We are Sorry to hear of your disappointing experience with our contractors Swale heating, We understand the frustration of waiting for an extended period of time for a repair to be resolved and Apologise for any inconvenience that was caused during this time,Please feel free to email full details of your concerns to our dedicated team at lqdirect@lqgroup.org.uk, (with 'Trustpilot' in the subject line), and we'll be sure to arrange contact with you to discuss your review and concerns in more detail,Many Thanks,Customer Service Team

Hi Latoya,Thank you for sharing your recent experience with us. We very much appreciate your review.We're so sorry to hear about the conflicting information you received, and we understand how this could be frustrating. Your feedback is valuable to us, and we will use it to enhance our training and procedures for our staff.Ensuring a positive experience for all our customers is our priority, and we apologise if we fell short on this occasion.We would like the opportunity to review the information you received and provide further clarification on your eligibility for Right To Buy or Right To Acquire.To assist you further, we kindly invite you to email our dedicated team at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject) where we'll gladly offer our help and assistance to ensure you receive the correct information.Many Thanks,Customer Service Team

Hi Sandra,Thank you for your review! 😊We appreciate your feedback and are glad to hear that you found the plumber to be lovely. We understand that the repair process can be frustrating, and we apologise for any inconvenience caused by the need for a surveyor's assessment.We understand that this is causing a further delay in completing the repair for you, and we would like to apologise for any disappointment this may be causing.We trust that the repair is in good hands, but if there's anything further we can do to help, please let us know.You can contact us through any of your preferred channels or by emailing us at lqdirect@lqgroup.org.uk. If email happens to be your preferred option, we kindly request 'Trustpilot' is used as your email subject..Many Thanks,Customer Service Team

Hi Malcolm,Thank you for your review! We're delighted to hear that you had a great experience with us 🙂We love that our plumber was helpful and took the time to explain the cause of the low water pressure. It's wonderful to know that you received good service.We're also glad to hear that new parts were recently fitted to improve the water flow, and we sincerely hope that this has made a positive difference.If you need any further assistance, please feel free to reach out to us via email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we will be more than happy to help.Many Thanks,Customer Service Team

Hi Yasir,Thank you so much for your 5-star review!🙂We're delighted that everything went well with your recent gas safety visit, and we're proud to hear that our gas contractor is delivering an amazing service to our residents.Your kind words about the engineer mean a lot to us, and it's great to learn that a quick courtesy call was welcomed too. Those little extras certainly make a huge difference.Many thanks again for sharing this with us!Customer Service Team

Hi Tracey,Thank you so much for your feedback and for bringing this matter to our attention.We understand your frustration with the recent appointment changes and the lack of communication. We're committed to improving our communication processes and we value your feedback regarding this. At the same time, we apologise for any inconvenience this has caused and for the continued delay with the outstanding repair.Having looked into this matter further, and due to the ongoing issue, we've decided not to send out another operative. Instead, this repair has been sent over to our triage team for assessment to determine a permanent resolution.With this in mind, you should hear from us soon with an update, but please bear in mind this could be anytime within the next 20 working days.We sincerely hope this helps ease your mind, and rest assured we haven't forgotten about the repair.. With more complex repairs, it isn't unusual for this lengthy process, and we aim to find a resolution as quickly as possible.In the meantime, please let us know if you have any further questions by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where we'll be more than happy to help you.Many Thanks,Customer Service Team

Hi Maureen, Thank you so much for your 5 star review!We're so glad to hear about your positive experience! It's very important to us to ensure you feel supported and informed. We appreciate your kind words about our staff and it is our aim to keep delivering this level of service, so thanks for sharing!Many Thanks Customer Service Team

Hi Lorna,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We're saddened to learn of your feelings, and we offer our sincerest apology if the service you've received from us has failed to meet your expectations.Rest assured, we've taken onboard your feedback, and your comments will be taken seriously to help us improve our communication and decision-making processes.In the meantime, if there's anything specific we're able to help you with, please do let us know.We're here to assist you, and you're more than welcome to reach out to us at any time. We have an amazing team here, and contact with us is by email at lqdirect@lqgroup.org.uk, whereby we request 'Trustpilot' is used as your email subject.Many Thanks,Customer Service Team

Hi Malcolm,Thank you so much for your review! 🙂We're over the moon you've had a positive experience with the electrician and most importantly it's great to hear the issue was resolved for you.We're extremely sorry you felt the waiting time was too long and we appreciate why this would be concerning for you. Rest assured we've taken onboard your feedback as your experience with us will help us to look at ways we can further improve the repairs service we deliver to our residents.Many thanks once again for sharing this with us and we’re looking forward to helping you again soon.Customer Service Team