L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Mick,Thank you so much for your feedback and for sharing your concerns about the service charge letter you recently received from us.We certainly hear your disappointment Mick and we sincerely apologise if you feel there's a discrepancy with the charges for this coming year.We can see you've already raised your concerns with us which is great, and we can confirm our service charge team are currently investigating this for you. Rest assured you'll receive contact from our service charge team once they have gathered all of the information needed. We aim to respond to you within 10 working days so hopefully you should hear from us soon.In the meantime, if there's anything further we can do for you, feel free to contact us through any channel of your choice or by email at lqdirect@lqgroup.org.uk and we'll be more than happy to help.Many ThanksCustomer Service Team

Hi Mulikatu, Thanks so much for your 5 star review. We're thrilled to hear that you are satisfied with the service your received when you contacted us. Many Thanks Customer Service Team

Hi Malcolm,We welcome your review, and we thank you for sharing your thoughts with us.We're very sorry to learn of your dissatisfaction.If you're not already in touch with us and need our help, please do let us know by email at lqdirect@lqgroup.org.uk where our dedicated team can do their utmost to help. We kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion too.Many ThanksCustomer Service Team

Hi Susan, Thank you for taking the time to leave us a wonderful review. We're happy the Operative was friendly and got the works completed quickly. Many ThanksCustomer Service Team

Hi Amanda,We welcome your review, and we thank you for letting us know how your recent visit went.We're so sorry there was an issue with turning your gas supply back on and we apologise for the inconvenience this caused.We've certainly noted this and we're sure it was our gas contractor’s intentions, but we'll be sure to let them know so the same doesn't happen again.In the meantime, feel free to reach out to us if there's anything else we can do to help.Many ThanksCustomer Service Team

Hi Brightstar,Thank you so much for your 5-star review! 😊We’re so happy to learn your recent experience was a good one. It’s always nice to hear of the fantastic work our operatives do so we really do appreciate your feedback.Many ThanksCustomer Service Team

Hi Luul, We thank you for your review. We want every experience with us to be a good one so we really hope we can turn this around. If you need us please do reach out lqdirect@lqgroup.org.uk and if you could use 'Trustpilot' as your subject header. Many Thanks Customer Service Team

Hi Georgina,Thank you so much for sharing your recent experience with us.We're delighted your recent appointment went well and the works were completed the same day too.We're super proud to hear of the amazing service you’ve received and it's certainly the kind of service we always work hard to achieve.Many thanks Georgina! We're looking forward to helping you again, hopefully sometime soon 🙂Customer Service Team

Hi Cherelle J,Thank you so much for your positive review!It’s with great pleasure to always provide an amazing service and we’re so grateful you took the time to share your thoughts with us too.Your kind comments truly mean a lot, and we very much look forward to helping you again soon 🙂Many ThanksCustomer Service Team

Hi Linda, Thanks for the 5 stars!Great to read the electrician did such a good job. Many Thanks Customer Service Team

Hi Mr Tomlin,We strive to provide the best service to our residents and we sincerely apologise if we've failed to meet your expectations, however we welcome your review and we appreciate you taking the time to share your views with us.If there's anything you would like to discuss further, and allow us the opportunity to help put things right, we would love to hear from you.Please feel free to email us with 'Trustpilot' as your subject to lqdirect@lqgroup.org.uk and we'll be more than willing to help.Many ThanksCustomer Service Team

Hi Mick,Thank you so much for your review!It truly means the world to us to hear these are your thoughts, and we’re delighted you’ve seen some improvement too 😊We be sure to keep doing what we’re doing, but we're here for you if ever you need help with anything.Many ThanksCustomer Service Team