L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Kerry,Thank you so much for your review and for taking the time to share your feelings with us.We're saddened to hear you've had a traumatic experience with us, we can appreciate this would be upsetting for you, but we would also love to learn more about the cause of this to happen.If you're not already in touch with us, we would very much love to have the opportunity to discuss your concerns in more detail with you. To help us make it possible, please feel free to email your details and any concerns to us at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is in the subject line of your email.We have an amazing team willing to help you Kerry and it'll be great to hear from you.Many ThanksCustomer Service Team

Hi David,Thank you for your review and feedback!We're truly sorry to hear your dissatisfaction with our repairs and would like to help.Please email at lqdirect@lqgroup.org.uk and we will do our utmost to help with repairs. ThanksCustomer Service Team

Hi Sparkle Silver,Thank you so much for rating L&Q with 5-stars!We're over the moon to learn you've had a great experience and we're pleased you have answers to your questions too.Feel free to reach out to us at any time if there’s anything else we can do for you, and It'll be our pleasure to help 😊Many ThanksCustomer Service Team

Hi Anders,We're over the moon you've had a pleasant experience and thank you very much for your 5-star rating too!Your feedback is gratefully appreciated, and we look forward to offering the same level of service again…. hopefully sometime soon😊 Many ThanksCustomer Service Team

Hi Azman,Thank you very much for rating our repairs service with 5-stars!We're delighted you had an easy experience and most importantly your repair was dealt with on the first call. We always strive to offer an amazing service so it's reassuring to know our hard work is paying off.If there's anything else we can do to help, please reach out and we'll be sure to deliver the same level of service again.Many ThanksCustomer Service Team

Hi Martin,Thank you so much for your feedback and for rating L&Q with 5-stars .We’re pleased to know you’re happy and satisfied with the service from us and we'll continue in working hard to offer the same level of service to you again.Many thanks again Martin!😊Customer Service Team

Hi Mick,Thank you so much for your review!We're so sorry to hear you feel this way, but we're open to discussing your review in more detail and address any concerns you may have.If there's anything we can do to help, please drop us an email at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject and our dedicated team here will be more than happy to help.ThanksCustomer Service Team

Hi Malcolm,Thank you so much for sharing this with us and although we've not quite met your expectations your feedback is still important to us.We've taken on board your disappointment with the length of time to answer your enquiry and we understand 7 days may seem a long time.Usually for any enquiries we don't have an immediate answer for, we recommend allowing 5-10 working days for a staff member to contact you with the information. This timeframe is set depending on the nature of your enquiry, but we would always expect an answer or a response to be given. Sometimes during busier periods, it may take us longer, but we endeavour to respond at our earliest opportunity.If you made your enquiry by email, we can confirm we're currently working on 8 days for a response to be given.With this aside, if you're still awaiting an answer and the above times have already been exceeded, please contact us and we'll me more than happy to escalate this for you.Contact can be made through any channel of your choice or by emailing us at lqdirect@lqgroup.org.uk and we recommend 'Trustpilot' is used as your email subject.Many ThanksCustomer Service Team

Hi Samantha,Thank you so much for sharing your thoughts with us, it's much appreciated.We hear your disappointment Samantha and we appreciate on some occasions there may be a long waiting time for non essential repairs. Rest assured we are aware of this happening and we're working hard to make improvements within this area. Hopefully in the coming future you'll start to see an improvement to this service. In the meantime we offer our sincerest apologies for the continued delay and for any inconvenience this is causing you.It's great to hear you found our advisor helpful, we always try our best and it's really kind of you to share this with us too.We're always here for you and if there's anything we can do, feel free to reach out to us through any channel of your choice or by email at lqdirect@lqgroup.org.uk Many ThanksCustomer Service Team