Keatons Stratford reviews in Newham

★★★★★ 1/5

Trustpilot

PLEASE DO NOT TRUST THIS AGENCY

If there would be chance to give -5 star rating I definitely would. I had the unfortunate experience of dealing with the property estate agency Keatons, and I must say it has been nothing short of a nightmare. My interaction with them began in late June when I inquired about renting a room in a 2-bedroom flat. From that point on, it has been a series of disappointments and frustrations.One of the main issues was the complete lack of care from Natalie, the person handling my case. Despite clearly communicating that I needed the tenancy contract by August 15th, she seemed utterly indifferent. Not only did she not take my deadline seriously, but she also went on holiday twice, leaving my case forgotten and me in a state of constant anxiety, unsure about where I would be sleeping.Communication was a farce throughout this ordeal. Natalie never replied to emails, and if she did answer the phone, it was to offer empty promises about the contract arriving soon. This same excuse had been regurgitated for two months, leading me to question whether they had any intention of fulfilling their responsibilities. I diligently provided all required documents on time, but they seemed more interested in making excuses rather than progressing with the process.Another convenient excuse they conjured was that the landlord was unresponsive to phone calls and emails. This supposedly went on for two weeks, compounding my frustration. In a last-ditch effort to get some answers, I visited the agency in person last week, hoping to speak with Natalie. Instead, she evaded me, claiming to be in a meeting, and passed me off to another estate agent who provided the same rehearsed excuses about the uncooperative landlord.It is utterly embarrassing that Keatons has been unable to provide me with a contract from late June to the present day, August 14th. I cannot stress enough the level of incompetence and carelessness exhibited by Natalie and the entire team. If you're considering Keatons for your property needs, I implore you not to let Natalie handle your case. In fact, I would strongly advise against engaging with this agency altogether. They have proven themselves to be an inept and uncaring bunch who have caused me immense stress and frustration.

Giuseppe · 14 August 2023

★★★★★ 5/5

Trustpilot

Billy Cooper has been a massive help

Billy has helped us purchase our first property. He gave us a thorough viewing of the property and kept us informed throughout the process. Being a first time buyer the process is daunting but Billy ensured things went smoothly and that we stood the best chance to get the property we loved.

Glen · 18 April 2023

★★★★★ 5/5

Trustpilot

Professional, efficient service.

I have been using Keatons, Mile End Rd, for many years to find tenants for my property. It is reassuring to know they always manage the process in a professional & friendly way - the reason I keep going back!Most recently, Elza did not disappoint with the efficient & helpful service she provided.

Very · 16 March 2023

★★★★★ 5/5

Trustpilot

Great experience with Keatons

Our whole experience with Keatons has been great. Luke in particular has been amazing in guiding us through renting process - he’s speedy with responses and can tell he really cares about tenants

Danielle · 30 June 2024

★★★★★ 5/5

Google

My experience at Keatons was a very easy one thanks to Ryan who reached out whenever I needed any information responding professionally and quickly as did all the staff

Vasile · 24 October 2023

★★★★★ 5/5

Google

I'm a tenant with Keatons and I find Corina Tohaneanu really good, and helps whenever we need it. She is professional, kind and gets things sorted quickly without any fuss. I'd recommend Keatons largely due to Corina's professionalism and 'can do' approach. Thanks very much

Emily · 24 October 2023

★★★★★ 5/5

Trustpilot

Great experience!

We had a fantastic experience with our lettings consultant, Marta! She was not only incredibly friendly but also impressively prompt and efficient with communication. It was always easy to get hold of her, and she was more than happy to answer all our questions. Highly recommend.

Daniella · 29 September 2023

★★★★★ 5/5

Trustpilot

Oscar (mile end branch) was super…

Oscar (mile end branch) was super helpful and helped us get a great flat. Would thoroughly recommend going to Keatons if you're looking for a flat.

Scott · 23 October 2024

★★★★★ 5/5

Trustpilot

Great work

Great work! I have been very impressed with Elliot at Keatons. He is always quick to reply, helpful and knowledgable. While we haven’t found a property through him we wish we had. Despite this he is still happy to help and his knowledge has been invaluable.

Andy · 26 September 2023

★★★★★ 1/5

Trustpilot

Keaton's have let an uninhabitable flat

Keaton's have let an uninhabitable flat to me and my friend. Upon arriving to move in we found the flat in a state of disrepair and absolutely filthy. When asked for the flat to be made habitable, we were informed that we didn't request for things to be fixed before we moved in, however this would have been impossible as to date we have not received the inventory to see if the property had any issues that needed addressing.

Summ · 29 August 2023

★★★★★ 5/5

Trustpilot

Great viewing

I had a viewing with Billy on the weekend, I have to say it was a great experience as he was very informative and helpful compared to other viewings I have had and felt rushed out with other agents.

Jacob · 26 February 2024

★★★★★ 5/5

Trustpilot

Great so far!

So far, Keatons have been great in helping us find a place.Oscar Pace, our agent, was very easy to contact, helped us negotiate with the landlord and passed on some useful suggestions. Would recommend him, he went out of his way to help, including answering our messages on the weekend.

Alex · 30 May 2023

★★★★★ 5/5

Trustpilot

Jay at the Keatons Bow branch is…

Jay at the Keatons Bow branch is brilliant, sorts out all of our queries and issues as quickly as possible once reported, as is extremely communicative, helpful and friendly in doing so. Makes you feel a lot more assured as a tenant when having this support from your letting agents.

Anon · 17 May 2023

★★★★★ 5/5

Google

Natalie and Riaz have been a pleasure to work with. Fantastic results in getting our properties let quickly whilst achieving top rents, I would thoroughly recommend Keatons to anyone thinking about letting their property. Very professional yet personal service.

Percy · 15 February 2024

★★★★★ 5/5

Trustpilot

Thanks Keatons - (Billy)

I booked a viewing for an apartment with Keatons. Billy showed us many good options as per our criteria and requirements. He helped us with a very smooth process, booking our apartment. Really helpful, cooperating and friendly guide. Definitely recommend going with them.

Pooja · 15 November 2023

★★★★★ 5/5

Trustpilot

We are really happy with the team…

We are really happy with the team especially Ms.justin. She is very helpful and welcoming. Thankyou so much for helping us to find the house.

THAFEELA · 22 October 2024

★★★★★ 1/5

Trustpilot

Avoid them

This guy Oscar- sets up an appointment for viewing and cancels on the day of viewing, stating this let is agreed. Whereas, the property is still available.He wouldn’t even bother listening to the tenant requirements.I don’t know Keatons agency as a whole but with my first experience- never coming back to them , never recommending them.

Neha · 15 October 2022

★★★★★ 5/5

Trustpilot

Wonderful assistance

I'd like to comment on Natalie Craddock's work because she's really responsive, even over the Christmas period. She provided us with invaluable help, on time, which enabled us to enjoy our holiday peacefully and calmly, without thinking about our future flat.

Tommy · 28 December 2023

★★★★★ 5/5

Trustpilot

Great rental experience with Matthieu

My partner and I were interested in, and applied for, a property managed by Matthieu. From our initial contact to the inspection to the offer and application process, Matthieu has always been great to deal with. He was honest, informative and open through the whole process. We are really grateful for his help!

Caitlin · 27 January 2023

★★★★★ 5/5

Trustpilot

Marc Nicklin from Keatons was…

Marc Nicklin from Keatons was outstanding. He was patient with the viewing and allowed us to take our time exploring the property and answered all of our questions without rushing us to make a decision or to have an answer. It really made all the difference.

Santiago · 23 August 2023

★★★★★ 5/5

Trustpilot

Top service

Thanks to the help of Michael Logan and Nathalie Craddock at Keatons Kentish Town, finding a flat to rent seemed quite easy!Michael got us all the info we needed on the flat to facilitate our move in and Nathalie dealt with all the admin brilliantly and was always friendly and helpful.Thanks to the team at Keatons and highly recommend them!

Pauline · 7 April 2022

★★★★★ 5/5

Trustpilot

Title: A Trustworthy Estate Agent that Exceeds Expectations

Communication is key in any real estate transaction, and Keatons excels in this aspect. They were in keeping me updated on the progress and promptly responded to any queries or concerns I had. Their clear and concise communication style made the entire process smooth and stress-free.

Raymond · 16 August 2023

★★★★★ 5/5

Trustpilot

Great communication

Great communication, professionalism, and effectiveness when helping us find a place. Oscar ensured our needs were acknowledged and sourced a great property for us to rent with our preferences in mind. Danielle also aided in a smooth transition throughout the administration process.

Tan · 22 November 2023

★★★★★ 5/5

Trustpilot

New Tenant Requirement

I was looking for a new tenant to occupy one of my properties and the Keatons team made this process extremely easy and efficient. Natalie Craddock has provided an excellent service until such time the tenant occupied the property.

Vinesh · 26 January 2024