Trusted Agent profile · Newham
★★★★★
1,749 reviews across 3 platforms
152 - 154 The Grove, Stratford, London, E15 1NS, Newham, E15 1NS
Part of Keatons, see every office.
Keatons's office in Newham, at 152 - 154 The Grove, is rated 4.8 out of 5 across 1,749 reviews on three platforms, including 367 Google reviews rated 4.7.
367
Reviews on Google
This office
16
Reviews on Facebook
Business-wide
1,366
Reviews on Trustpilot
Business-wide
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Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
TrustpilotFinding 2-bed flat
When for a viewing with Billy and he was great. He was attentive in asking us our requirements and needs and he found us a flat that fitted it all! When we went to put an offer in, he kept communications open and always kept us updated throughout the process.
Glad to hear Billy could help you Emma.
5/5
TrustpilotOscar Pace was very considerate and…
Oscar Pace was very considerate and helpful. Helped us in all possible ways.
Thank you for your kind review Mukul.
5/5
TrustpilotA truly supportive company
A truly supportive company, Luke Bull, put forth his utmost effort in locating the ideal apartment for our relocation. He also ensured we received the best value for our money. The deal was successfully concluded within two weeks. Grateful to Luke and Keatons for their assistance
That's fantastic to hear, thank you Swapnil.
5/5
TrustpilotOscar Pace of Keatons was excellent…
Oscar Pace of Keatons was excellent throughout our process as prospective tenants, looking to rent in the Bow area. At the initial viewing, he was informative without being pushy or pressurising. Then, as the process went on, he was as communicative as he could be and always accessible.
That's great to hear, thank you for your review.
5/5
TrustpilotGreat experience with Charlotte Hill
Had a really good experience with Charlotte, different to most of the estate agents, she’s very responsive to all the questions no matter it’s during the viewing, before or after moving in.
Thank you for your kind review Zhenshen.
5/5
TrustpilotVery smooth and easy experience
Very smooth experience. In particular Natalie and Luke were very helpful.
That's great, thank you Ben.
5/5
GoogleLovely team of people at Keatons (Stratford). Alex A helped us find our property and we are so grateful for his help. It didn't feel like he was just doing his job, but rather cared about finding us a place to rent and finding the landlord good tenants.
That's fantastic to hear, thank you Ruth.
1/5
GoogleIf there would be chance to give -5 star rating I definitely would. I had the unfortunate experience of dealing with the property estate agency Keatons, and I must say it has been nothing short of a nightmare. My interaction with them began in late June when I inquired about renting a room in a 2-bedroom flat. From that point on, it has been a series of disappointments and frustrations. One of the main issues was the complete lack of care from Natalie, the person handling my case. Despite clearly communicating that I needed the tenancy contract by August 15th, she seemed utterly indifferent. Not only did she not take my deadline seriously, but she also went on holiday twice, leaving my case forgotten and me in a state of constant anxiety, unsure about where I would be sleeping. Communication was a farce throughout this ordeal. Natalie never replied to emails, and if she did answer the phone, it was to offer empty promises about the contract arriving soon. This same excuse had been regurgitated for two months, leading me to question whether they had any intention of fulfilling their responsibilities. I diligently provided all required documents on time, but they seemed more interested in making excuses rather than progressing with the process. Another convenient excuse they conjured was that the landlord was unresponsive to phone calls and emails. This supposedly went on for two weeks, compounding my frustration. In a last-ditch effort to get some answers, I visited the agency in person last week, hoping to speak with Natalie. Instead, she evaded me, claiming to be in a meeting, and passed me off to another estate agent who provided the same rehearsed excuses about the uncooperative landlord. It is utterly embarrassing that Keatons has been unable to provide me with a contract from late June to the present day, August 14th. I cannot stress enough the level of incompetence and carelessness exhibited by Natalie and the entire team. If you're considering Keatons for your property needs, I implore you not to let Natalie handle your case. In fact, I would strongly advise against engaging with this agency altogether. They have proven themselves to be an inept and uncaring bunch who have caused me immense stress and frustration.
5/5
TrustpilotEverithing was amazing
Everithing was clear, honest, fast and positive end
Thank you Juan, that's great to hear.
5/5
TrustpilotThank you keatons
Really appreciate the support Luke and Natalie have given me and my new housemates in finding a place together. Nowhere other than Keatons has given us this kinda support even after making a deal done
That's fantastic to hear, thank you for your review.
5/5
TrustpilotJustine Reynolds is very responsive, efficient and an absolute pleasure to work with
Justine Reynolds helped my girlfriend and I find an absolutely beautiful property. She is very responsive, efficient, professional and an absolute pleasure to work with. She is very experienced and immediately understood very well what property my girlfriend and I were looking for.
Thank you for your kind review.
5/5
TrustpilotHassle free letting experience
I've been a landlord with Keatons (formally Royal Docks) for over 6 years now , Dave, Stephen and wider team have always provided a top quality management service for letting along with advice on the state of the market. After a recent refurbishment project was completed Keatons quickly photo'd and advertised the property and had secured new tenants within a few days at an improved rate.
Thank you for your review Mark, glad to hear the team could help you.
5/5
GoogleI have been using Keatons in Stratford for 9 years to find tenants and manage my property. Shani and the lettings team have always found me great tenants who are reliable and look after my property very well. The team are always great with their communication and professionalism and help get any issues sorted very quickly. Would highly recommend Keatons to those looking for a lettings agent.PositiveQuality, Professionalism
Thank you for your review Ben, that's fantastic to hear.
5/5
TrustpilotProfessional letting team
Excellent service provided by Keaton’s Mile End /Bow branch lettings team namely Oscar, Elsa and Pauline . Secured a new professional tenant within 2 weeks of instruction. All references /deposits undertaken within a week . They are very efficient and easy to do business with .
That's fantastic to hear, thank you Sue.
5/5
TrustpilotGreat service
Justin our agent experience and deep understanding of the market were invaluable. She provided exceptional service, was always punctual, and was incredibly responsive to our queries. She turned what could have been a stressful process into an enjoyable experience.she was professional, helpful, and quick to respond.She was very polite with our text messages Justin
Thank you for your kind review Preethi.
5/5
TrustpilotGreat agency
Great agency. Managed to find a flat very quickly with the help of Natalie Craddok and Matthieu Grimaldi. They are both great and the whole process has been smooth. They reply very quickly to our emails and have managed to accommodate us in the requests we’ve had prior to the start of the tenancy.100% recommended.
That's fantastic to hear, thank you Pedro.
5/5
TrustpilotNatalie and Daniel were very helpful…
Natalie and Daniel were very helpful throughout the process and made the while process very smooth.
Thank you for your kind review Vlpin.
5/5
GoogleHad a great with Keatons on my apartment searching journey. Keeley Shaw did an excellent job helping me securing a viewing same day I visited the office, and another one right after the first one's offer was rejected. While still ongoing, I am confident Keeley will be the one to find an apartment for me very soon.PositiveResponsiveness, Quality, Professionalism, Value
That's fantastic to hear, thank you for your review Bernard.
1/5
GoogleWhen moved in they forgot to give us the electricity key to top up electricity then they lost it so we had to get a new one. When moving out they lost the keys I handed back in. Said they would get back to me and didn’t and ignored follow up emails. Been a shambles from start to finish and the landlord had to take money out of the deposit because I didn’t want to have to deal with the incompetence any longer. Won’t be dealing with them again. Thumbs down
1/5
GoogleShame about the branch manager. Never replies, says ‘he’s too big time’ to deal with any issues and will refuse to help. Wannabe Leonardo Di Caprio but forgets he just managing a branch for a multi million pound company, not his company. It’s a shame because they have an excellent property management team and some okay negotiators. Branch manager just cares about the bottom line and not the customer experience. No idea how he was promoted, think Senior Management need a review or if they only care about money that’s such a shame.
5/5
TrustpilotFrom a landlords POV
From a landlords POV - Natalie is always super helpful and responsive.
That's great to hear, thank you Gabriella.
5/5
TrustpilotNice
Marissa Landy was the agent. She was really helpful and replies quick. Thank you! I enjoyed the process.
Thank you Felix, that's great to hear.
5/5
GoogleGosia helped us find our new home and made the whole process incredibly smooth! She was always responsive, professional, and efficient, we really appreciated how quickly she handled everything and kept us informed every step of the way. Highly recommend!
5/5
TrustpilotMy experience with Keaton, the Bow office
My experience with Keaton in particular with Oscar from the Bow office was very good. It was my first experience of such communication and I was very comfortable that Oscar returned to me very quickly on my request to view the studio and then reacted very quickly and to the point and gave answers to all my questions. Thank you!
We're glad to hear of your great experience with Oscar, thank you.
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