Trusted Agent profile · Newham
★★★★★
1,749 reviews across 3 platforms
152 - 154 The Grove, Stratford, London, E15 1NS, Newham, E15 1NS
Part of Keatons, see every office.
Keatons's office in Newham, at 152 - 154 The Grove, is rated 4.8 out of 5 across 1,749 reviews on three platforms, including 367 Google reviews rated 4.7.
367
Reviews on Google
This office
16
Reviews on Facebook
Business-wide
1,366
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Keatons Stratford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
Trustpilot16 Years of Good Service
I have now been using Keatons for 16 years and over all that time they have provided me with a first class service. Over the years the staff have gradually changed, but it is a credit to the management that they seem to be able to select the right people for the job; currently I must give credit to Lara, Natalie, Riaz & Wayne,
That's fantastic to hear, thank you Gerald.
5/5
TrustpilotThanks to Keatons
Very communicative and helpful with the problems I had with my conveyancing solicitor. Very good advertising & promotion for my house. Really pleasant and friendly people to deal with. More accurate assessment of the house value, without exaggerating the value in order to get my custom, which I found refreshing.
Thank you Rose, that's fantastic to hear.
5/5
TrustpilotExcellent Estate Agents
Keatons have been both letting agents and sale agents for my Stratford flat and both services have been excellent. I must commend Hollie and Billy from the Stratford office for their assistance in the recent sale. Communication was fast and helpful and they went above and beyond. Highly recommend their services.
That's fantastic to hear, thank you Ben.
5/5
GoogleOur main contact Shani has given us excellent advice and has been extremely efficient, honest and professional throughout. We are very thankful to her and the rest of the team, and would highly recommend them to anyone searching for an A* experience.
Thank you Amelia, that's great to hear.
5/5
TrustpilotA big thanks to Natalie!
A big thanks to Natalie for being so well organised and making sure the process went smoothly. 10/10 !
Thank you Nick, that's great to hear.
5/5
GoogleKeatons are a very professional and productive business and I use them to rent my 4 flats and 3 houses in Stratford. I always deal with Shani and she is very good at dealing with any issues quickly and always on her phone (even outside of work hours) and is a great help with good contacts. I would definitely recommend Keatons’s to anyone looking to rent out a property in Stratford.PositiveResponsiveness, Quality, Professionalism, Value
That's great to hear, thank you Victoria.
5/5
TrustpilotLauren has been amazing with us
Lauren has been amazing with us! The only estate agent I had I would recommend! Thank you Lauren!
That's great to hear, thank you Igea.
5/5
TrustpilotChloe was very friendly and very…
Chloe was very friendly and very responsive. Helped make our move a smooth and stress free process.Thanks Keatons!
Thank you Tasha, that's great to hear.
5/5
TrustpilotThe whole team at Keaton's has been…
The whole team at Keaton's has been exceptionally professional and helpful throughout the whole process. Natalie Craddock in particular has gone above and beyond to help my partner and I with every little detail, and after moving house more than 10 times now, it has been very refreshing to have such a swift and smooth transition into the new place. Thank you!
That's great to hear, thank you Oliver.
5/5
TrustpilotGurpreet of Keatons
Gurpreet of Keatons just arranged the repainting of the bathroom ceiling in our flat. His polite and efficient response should be noted. I had to contact him several times about this and every time he dealt with my enquiry professionally and competently. The company he chose did an excellent job.
Glad to hear this, thank you for your review Richard.
5/5
TrustpilotNatalie was great!
Natalie was great, and helped provide us with everything we needed to make the move in process smooth!
Thank you for your kind review Tim.
5/5
TrustpilotOscar was very professional and…
Oscar was very professional and helpful. Would be very happy to deal with him again.
Thank you Matt, that's great to hear.
5/5
TrustpilotSuper helpful through the lettings…
Luke was super helpful through the lettings process
Thank you Jack.
5/5
TrustpilotAs always Natalie is very efficient and…
As always Natalie is very efficient and excellent communicator Dr Ramy Makram
Thank you Dr Ramy.
1/5
TrustpilotVery poor and irresponsible services
Very poor and irresponsible services. My family's health and safety is at risk and Keatons ignore all our complaints. Keatons will treat you just like a 'number or an email away' and take no actions to ensure your satisfaction.
Hi Nnegi,Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.Kind regards,Keatons
5/5
TrustpilotNatalie is a very reliable efficient…
Natalie is a very reliable efficient worker Natalie is also very polite
Thank you for your kind review Ramy.
5/5
TrustpilotI have worked with Keatons for 8 years…
I have worked with Keatons for 8 years and am happy to say that their team handling my property this time - Oscar, Hilary and Elsa - were nothing short of greatness. They are highly attentive and articulate.
Thank you for your kind review Josh.
5/5
TrustpilotExcellent service
Excellent service. Elza was very helpful & responsive.
Thank you Eoin, that's great to hear.
4/5
TrustpilotHand back of Property to Landlord
Steven was very helpful and professional in all our dealing with Keatons, providing back up beyond our agreement.
Thank you for your review David.
5/5
TrustpilotBuying a Flat
I bought a flat through Keatons and they were amazing. OJ and Toni who I worked with always answered on time and helped me with anything they could. It was a pleasure working with them.
That's great to hear, thank you Nikolay.
5/5
TrustpilotI happy with the way Natalie at…
I very happy with the way Natalie at keatons dealt with the let of my flat 156A it was handled professionally and found me the perfect tennents for it and very happy with way she dealt with I from beginning to the end
That's fantastic to hear, thank you Panay.
2/5
GoogleMy only experience with them is as a potential buyer and was hugely disastrous. I saw a property they advertised in Stratford and I put down an offer after the viewing. It was accepted and we kicked off. Half way through the sale it turned out the seller hasn't fully sorted out the approval to sell the flat with his housing association (ex shared ownership place). Considering Keatons sell properties in the east village, the must have known that this is applicable for pretty much all flats in that area. Despite that they didn't do due their due diligence on the seller. What followed was a month of painful chasing of the seller to get an answer when this will be sorted. Keatons was pushing me to move quickly but they couldn't push their own seller to move. Eventually, after 2 month and a half, the seller pulled out so I lost 1.5K. All of that could have been avoided if they have done their due diligence. My second experience with them is from 2 weeks ago. I booked a property viewing with Ryan and he didn't turn up on the day. I rang him and he said there was an offer on the flat that's why he had sent a voicemail. This wasn't true and I triple checked my phone. When I told him this was unprofessional he started telling me how it is not his fault as he sent a voicemail (which as I stated wasn't true). So he wasted my time as he didn't think I was important enough for him to send an email or give me a call. The only reason I'm putting 2 stars is Chloe who was very helpful through the sale otherwise the agency deserves less than one star. I'd personally stay away from this agency.
Hi Desislav, Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation. We hope to hear from you soon. Kind regards, Keatons
5/5
TrustpilotThank you Justine
Thank you Justine. Very helpful and friendly. Excellent service
Thank you for your kind review Phil.
5/5
TrustpilotGreat experience
Justine Reynolds was really helpful during the entire process
Glad to hear this Rashi.
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