Trusted Agent profile · Newham

Keatons Stratford reviews in Newham

4.8

★★★★★ Excellent

1,751 reviews across 3 platforms

152 - 154 The Grove, Stratford, London, E15 1NS, Newham, E15 1NS

Part of Keatons, see every office.

Keatons's office in Newham, at 152 - 154 The Grove, is rated 4.8 out of 5 across 1,751 reviews on three platforms, including 367 Google reviews rated 4.7.

Google logo

4.7 / 5

367

Reviews on Google

This office

Facebook logo

3.2 / 5

16

Reviews on Facebook

Business-wide

Trustpilot logo

1,368

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Newham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Oscar at Keatons

Thank you to team Keatons for your support during my property hunt, despite going another direction last minute I am thankful for the work done. Oscar Pace on the team, you were exceptional and your time & professionalism were greatly appreciated. You are definitely an asset to the company because you didn't just promote the two properties I viewed but the neighborhood knowledge too. Thank you again Oscar, you were very much appreciated!

ADM · 22 March 2023

Agent replied · 25 October 2024

That's fantastic to hear, thank you for your review.

5/5

Trustpilot

Chris

I had an extremely good experience from start to finish with Keatons. Tarik & Chloe were great & would recommend them to any buyer or seller of their property.

Chris · 1 November 2022

Agent replied · 25 October 2024

Thank you for your kind review Chris.

5/5

Google

Shaun, the agent who assisted us, conducted a thorough flat viewing, explained the contract, and provided excellent support throughout the process. We are in the final stages of document preparation and are pleased with the overall service. Shaun has been instrumental in ensuring a smooth experience. Thanks!

Samuele · 17 December 2023

5/5

Trustpilot

I sold my flat through the Kentish Town…

I sold my flat through the Kentish Town branch, and they were were a pleasure to deal with from the beginning to the end of process. OJ managed to work some of his magic sell the property before it officially went on the market for a price that was more than fair. choose worked behind the scenes to push all the paperwork through in a very timely manor.

Lauren · 15 August 2023

Agent replied · 25 October 2024

That's fantastic to hear, thank you Lauren.

5/5

Trustpilot

Luke and team were extremely helpful…

Luke and team were extremely helpful and professional with helping me find a flat. Was a great experience

Adam · 5 October 2023

Agent replied · 25 October 2024

Thank you for your kind review Adam.

1/5

Trustpilot

Disgraceful

Absolutely awful estate agents. Couldn’t fix basic issues in our flat, they use awful tradesmen who literally cause more damage than they fix. Keatons served a us section 21 notice on a Friday afternoon two days after a flood in our flat. No willingness to help tenants whatsoever, a money grabbing establishment with no empathy and disgraceful customer service. Avoid at all costs.

Camilla · 15 December 2023

Agent replied · 25 October 2024

Hi Camilla,Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.Kind regards,Keatons

5/5

Trustpilot

We had a great experience using Keatons…

We had a great experience using Keatons for our house move recently. Luke Bull was very communicative and took us through the process perfectly. Thanks!

Tom · 17 March 2023

Agent replied · 25 October 2024

That's great to hear thank you Tom.

5/5

Trustpilot

Positive Review for Justine Reynolds

Justine Reynolds of Keatons was my agent who helped me move in to my new apartment. She was very helpful in being flexible with her timing, providing me assurances and detailing what steps I needed to take into getting the property. She is truly remarkable at her job and I'll be referring friends who are looking to move to her. She goes over and beyond in providing a wonderful tenancy experience.

Jimi · 17 May 2023

Agent replied · 25 October 2024

That's great to hear, thank you Jimi.

5/5

Trustpilot

Excellent experience with Bow Branch

I had a great experience with Keatons Bow, particularly with Luke Bull who was on regular contact with properties of interest and was very helpful in providing guidance when it came to making an offers etc. The estate agents are quick to reply and to rectify any issues.

Becky · 25 September 2024

Agent replied · 25 October 2024

That's great to hear, thank you Becky.

5/5

Trustpilot

Thanks to Natalie Craddock

Thanks to Natalie CraddockFor helping with my moving process you’ve been so helpful throughout!

Amy · 3 January 2024

Agent replied · 25 October 2024

That's great to hear, thank you Amy.

5/5

Trustpilot

Helpful and responsive

Luke made our seemingly massive task of finding and moving to a new flat, easy and effortless.

Shaun · 22 April 2025

5/5

Trustpilot

Big thanks to Oscar Mile End

Big thanks to Oscar Mile End, helpful from start to finish!

James · 5 March 2024

Agent replied · 25 October 2024

Thank you for your kind review James.

5/5

Trustpilot

Natalie was very helpful

Natalie was very helpful during the end of our tenancy, including quickly providing a reference to secure the contract at my new place.

Brad · 10 May 2023

Agent replied · 25 October 2024

That's great to hear, thank you Brad.

5/5

Trustpilot

I highly recommend Keatons Bow

I highly recommend Keatons Bow! Luke made the process go smoothly from start to finish and was there to answer any questions I had.

Perle · 6 April 2023

Agent replied · 25 October 2024

Thank you Perle, that's great to hear.

5/5

Trustpilot

Justine was amazing!

Justine was amazing! She helped us find a place very quickly, and was fantastic in building our relationship with the landlord.

Roseby · 4 July 2023

Agent replied · 25 October 2024

Thank you for your kind review Roseby.

5/5

Trustpilot

We would like to thank Natalie Craddock…

We would like to thank Natalie Craddock and others at Keatons for their professionalism and look forward to many more such dealsBen Yamen

Ben · 5 May 2023

Agent replied · 25 October 2024

Thank you Ben, glad to hear Natalie was able to help you.

5/5

Trustpilot

The house search full package

Having to look at so many estate agents can be an arduous task, but I found Keatons have a great variety and large volume of properties coming on the market, so I was happy to just use them for my property search. The agents were also great, Justine in particular was with us every step of the way, regularly getting in touch with new properties that matched our search, and being fast and flexible for booking viewings.

MichaelC · 7 October 2022

Agent replied · 25 October 2024

That's fantastic to hear, thank you for your review Michael.

5/5

Google

My friend and I were looking for a flat together and were fortunate enough to have had a really easy moving experience thanks to Keatons and in particular the great customer service provided by our Lettings Consultant, Masoud Mohammed who was polite and professional throughout the process. Masoud made the whole process quick, efficient and even enjoyable so I would definitely recommend him to landlords and prospective tenants. Somaya Bahoussain (one happy customer, now living in the flat we found through Masoud)

Maya · 26 October 2015

5/5

Google

We sold our home with Keatons and after our initial conversations with Jack G we were left very impressed with his straightforward manner. There were no hyped up promises unlike one or two other local agents. From then on we were very well looked after by Martina, particularly, as we had a buyer who was occasionally impatient due the nature of the chain we were in. They and she in particular worked hard to make the process as easy as it could have been despite some of the legal people involved doing the opposite.

Kofi · 26 October 2015

4/5

Google

We have been very impressed with the overall efficiency and professionalism of Keatons Stratford. From the start, we have been kept up to date and informed. Max was a friendly and knowledgeable estate agent. We never felt pressured by him and he was available when we wanted for viewings. Martina has been excellent at guiding us through the process. She is extremely articulate and was always on hand to answer our queries. In addition, she managed our relationship with the seller very well. Overall we would definitely recommend Keatons. Moreover, we will seriously consider Keatons as agents should we lease or sell the property in the future.

Ryan · 26 October 2015

5/5

Trustpilot

Professional and easy to use

It was a straight forward process signing our lease through Keaton's Bow. Oscar was easy to communicate with and professional. Would recommend.

Andrew · 2 June 2023

Agent replied · 25 October 2024

That's great to hear, thank you Andrew.

5/5

Google

I viewed two flats with Keatons, the 2nd of which I've recently moved into and am happily settling in :) The process between making an offer and signing the lease agreement was straightforward and timely. Daniel, the agent who handled my case, kept me updated with the status of my tenancy journey throughout each step, up to the collection of my keys on moving day which was very comforting given how stressful flat hunting can be.

Jonelle · 12 November 2022

Agent replied · 11 November 2024

That's fantastic to hear, thank you for your review Jonelle.

5/5

Trustpilot

Made an enquiry with Keaton’s and spoke…

Made an enquiry with Keaton’s and spoke to Luke Bull, extremely knowledgeable and eased my concerns right away. Would definitely recommend.

Jamie · 29 June 2023

Agent replied · 25 October 2024

Thank you Jamie, that's great to hear.

5/5

Trustpilot

Our agent Gurpreet Bhakar is always…

Our agent Gurpreet Bhakar is always available, friendly and swift with arranging any interventions requested.

Markus · 30 November 2023

Agent replied · 25 October 2024

Thank you Markus, that's great to hear.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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