Trusted Agent profile · Newham
★★★★★
1,749 reviews across 3 platforms
152 - 154 The Grove, Stratford, London, E15 1NS, Newham, E15 1NS
Part of Keatons, see every office.
Keatons's office in Newham, at 152 - 154 The Grove, is rated 4.8 out of 5 across 1,749 reviews on three platforms, including 367 Google reviews rated 4.7.
367
Reviews on Google
This office
16
Reviews on Facebook
Business-wide
1,366
Reviews on Trustpilot
Business-wide
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Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Estate Agent!
My boyfriend and I had to find a place quite fast, and Oscar was incredibly helpful. We arranged a viewing fast and the whole process of signing the documents and so on were really professional and friendly. Rebecca has also been great with helping us organise all the paperwork required. Highly recommend!
That's fantastic to hear, thank you for your review Ninna.
5/5
TrustpilotI recently rented a house with Keatons…
I recently rented a house with Keatons and the whole process to view and put an offer on the house was really smooth! Siane was really helpful and a great communicator throughout.
Thank you for your kind review Patrick.
5/5
TrustpilotThank you to Elza K. and Steven G
I am a landlord and on full management service with Keatons. Special thanks to Elza K (Tenancy Co-Ordinator) and Steven G (Senior Property Manager), who are very responsive to my questions and request - great attention to details!
That's great to hear, thank you Wei.
5/5
TrustpilotSo far, so good!! 5*
A big thank you to Max and Daniel for being so great. I had issues with my sale with a previous agent but they were great with me and my partner and have found me a buyer within the first two weeks of listing. Always keeping me updated and informed. So far so good. 5*'s
That's fantastic to hear, thank you Thomas.
5/5
TrustpilotGood Experience at Keatons Bow with Oscar
Keatons Bow has been great in renting us a property, would recommend. Our agent Oscar met and showed us a couple of properties, then worked to narrow our search and help us find the ideal place! All the paperwork and checks have been smooth and easy as well.
Thank you for your review Rowena, glad to hear Oscar could help you.
5/5
TrustpilotSmooth Experience With Oscar
Everything has been smooth in the process of offering and setting up the move in.A special shout out to Oscar who has been great. Always quick to reply... cant say that for many estate agents! And he was a great and fair go between us and the landlord.
Thank you Luke, that's great to hear.
5/5
TrustpilotExcellent experience with Elza.
Excellent experience with Elza.Working with Keatons was a great decision from the start. The team was incredibly professional, attentive to every detail, and always available to answer my questions. They helped me find the perfect home that met all my needs and preferences. The process was smooth and stress-free thanks to their expertise and dedication. I highly recommend Keatons to anyone looking for a reliable and trustworthy real estate agency! Antonio Duran
That's fantastic to hear, thank you for your review Antonio.
5/5
TrustpilotGreat experience
Our agent Luke Bull from Keatons Bow was great throughout the whole process of viewing and securing the flat. Great communication and he made sure all the last minute jobs were sorted. Thanks!
That's fantastic to hear, thank you Emma.
5/5
TrustpilotGreat service, much appreciated
Justine and Hilary made finding a new place a smooth and easy experience, removing all anxiety from the process.Their help in securing our new tenancy is much appreciated.
That's fantastic to hear, thank you Kai.
5/5
GoogleVery supportive in a difficult situation, highly recommended been with them for 3 years now. Very reliable and easy to get hold of for anything! Management are amazing too especially Jay he went above and beyond to help with a personal situation.
Thank you Vicki, glad to hear Jay was able to help you.
5/5
Trustpilot5* to Arshi Mohid
Arshi is our property manager during our tenancy, that is unfortunately reaching an end. I have only excellent feedback about him. Quick, friendly and responsive. As I work in the industry, I know how difficult is to keep everyone quickly updated when you have hundreds of new emails to deal every day. Well done Arshi
That's fantastic to hear, thank you for your kind review Catarina.
5/5
TrustpilotThanks to Jay and Elza for helping us…
Thanks to Jay and Elza for helping us to get the Nice flat we were hoping for, after a month of Struggle in UK. Really liked the services they provided so help close our deal !!!Recommend to everyone looking for a property
That's great to hear, thank you Attreyo.
5/5
TrustpilotDaisy is excellent as are the rest of…
Daisy is excellent as are the rest of the team at Keatons. Daisy sends me regular updates on my properties which I have rented out with them for over 10 years. Would recommend.
That's fantastic to hear, thank you Nilesh.
5/5
TrustpilotWe recently dealt with Danielle and Charlotte in…
We recently dealt with Charlotte and Danielle in renting our flat in Deptford. Her service was great, quick to respond, very understanding and diligent in answering all our questions and contacting the relevant people to sort out any problems we had. One of the best experiences I have had with an estate agency!
Thank you Jack, that's fantastic to hear.
5/5
TrustpilotAmazing effort by Keaton’s helping us…
Amazing effort by Keaton’s helping us find a home to move into. I felt Alessandro went above and beyond to help us find a place that suited myself and my partners needs. A big thank you!
Thank you Andre, that's great to hear.
5/5
TrustpilotJustine Reynolds was very helpful in…
Justine Reynolds was very helpful in helping us find a new place to live. She was very responsive to emails and was very knowledgeable and friendly when showing us around the property. Thank you very much
That's great to hear, thank you Stuart.
5/5
TrustpilotOscar really good to work with
While we were beaten at the post by a last-minute higher offer, working with Oscar was a real pleasure - he was timely, informative and professional, and followed-up with us very reliably, in a way that suggested he had the true interests of both his landlord and renter clients - a real win-win mentality.
Thank you Mark, great to hear of your experience with Oscar.
5/5
TrustpilotKeatons is very reliable
Keatons is very responsive and reliable, with our queries and emails being answered within minutes. They are straightforward and our renting process was made easier thanks to them. Charlotte Hill kept us up to date with every step and was super kind and genuine!
That's great to hear, thank you Nadia.
5/5
TrustpilotGreat friendly and professional service
Great friendly and professional service. Thanks especially to Natalie Craddock for sorting all the paperwork and making it a seamless transition. Looking forward to working with Shaun, Marta and the team again soon.
That's fantastic to hear, thank you Sabrina.
2/5
TrustpilotWe had a terrible experience on our…moving day
We had a terrible experience on our moving day, the lift to our 5th floor apartment was not working. Keatons left us in a helpless situation,even though keatons is not responsible for its working conditions,we should have been informed in prior to moving date. We were left in street with all our stuff and had to carry them ourselves. When we went to check with keatons maintenance team they were of no help other than blaming each others departments. In the beginning of viewing process Justine reynolds was very helpful with us. We expected that kind of professionalism and cooperation moving forward, but this incident was quite disappointing. In future keatons please work on your communication and let your clients know beforehand so that they can be prepared.
Thank you for the review, we have been discussing this with you and are very understanding to the issue of moving in without the lift working, as you have noted it is unfortunately a block management issue we were not aware of as on our visit in the week the lift was working. Had this been flagged to us or an issue at the time we would have informed you prior to your move so you could have planned your items accordingly. When this was raised, we enquired with the block management and provided you with an update as soon as one was received, unfortunately your direct property manager does not work over the weekend, when you moved in, so you would have had assistance from his colleague in the interim. We do hope going forward you continue to feel to the professional and communicative experience, as had with Justine thus far. As always we are happy to help and trust you have all of our contact details should you require in the future.
5/5
TrustpilotGreat agent with the best properties in the Bow area
I have bought 3 properties over the last 15 years with Keatons Bow Office, and have had them managing a rental property for 7 years. They are easy to work with, friendly and i honestly think they are the #1 in the area. They always have the good properties! Shout out to Joe Harvey, Richard Gibbons and Lakvinder Singh for the recent support.
That's fantastic to hear thank you for your review Polly.
5/5
TrustpilotCharlotte has been super helpful
Charlotte has been super helpful. We dealt with her whilst looking at a few properties and she made the process so easy with great communication. Good vibes
Thank you Jonathan, that's great to hear.
5/5
TrustpilotProfessional and helpful
Thank you to keatons and especially Marta for making my experience smooth. Very professional and helpful and I highly recommend. Thank you.
That's great to hear, thank you Maria.
5/5
GoogleNatalie was so helpful throughout our tenancy. She was very responsive, kind and proactive. Thank you for looking after us throughout our tenancy.
That's great to hear, thank you Polly.
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