Trusted Agent profile · Newham
★★★★★
1,749 reviews across 3 platforms
152 - 154 The Grove, Stratford, London, E15 1NS, Newham, E15 1NS
Part of Keatons, see every office.
Keatons's office in Newham, at 152 - 154 The Grove, is rated 4.8 out of 5 across 1,749 reviews on three platforms, including 367 Google reviews rated 4.7.
367
Reviews on Google
This office
16
Reviews on Facebook
Business-wide
1,366
Reviews on Trustpilot
Business-wide
Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
TrustpilotKeatons estate agents (OJAsku) property sale
OJ Asku was extremely helpful and communicative, not to mention patient! throughout the duration of what was a long drawn out conveyance. this is my second property I have sold through Keatons and I can't recommend them high enough excellent
Thank you Alistair, that's great to hear.
5/5
GoogleTop of the range Tenant Finding service and they are thorough like no other !!! - Be rest assured the tenants and yourself as a Landlord will be checked properly to ensure security for both sides of the contract. Shani @ Stratford is a gem. - Used them twice this year and will definitely use them again...PositiveProfessionalism
Thank you Mr Larbi, that's great to hear.
5/5
TrustpilotAmazing experience with Keaton’s and Billy
Billy has been great throughout the process of obtaining a place to rent. He has always been incredibly helpful and super quick in answering all of our questions. Finding a new place to live can often be stressful but Billy has made it incredibly easy.
That's fantastic to hear, thank you Dominic.
5/5
TrustpilotGreat experience
Luke was excellent throughout the entire process, from initial reach out, the viewing to the offer stage, always quick to respond. Elza was also fantastic at answering any questions and helping us get the contract signed for our new flat.
Thank you Alfie, that's fantastic to hear.
5/5
GoogleJoel from Keatons has been wonderful with our property search - prompt responses, great follow-ups and thorough research work ! Highly recommend him !!
Dear Priyanka, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
TrustpilotExcellent Property Management and Maintenance
Jay and the Property Management team have been fantastic in resolving any maintenance issues we've had. After raising an issue we've have had a response and a contractor sent out to resolve the issue within a few days. Thank you Jay!
Thank you Barnaby, that's great to hear.
5/5
TrustpilotGreat agency with reliable agents
We had a great experience finding a property with Keatons. Charlotte showed us around a few places and was very honest with the popularity of the flats and how likely we were to get it, which is hard to get out of most estate agents. It very much felt like it wasn’t a money grab and that they did genuinely want to find you a home, and they were very helpful with the move-in process. The professional cleaners missed some areas but they had no issue sending them back to revise them. Thank you Keatons!
Thank you for your kind review Carolina.
5/5
TrustpilotExcellent service
As a buyer, Keatons provided an excellent service. They were very swift and communicative. All the staff were patient, very quick to respond and supportive during a stressful time. Chloe Cook was my point of contact, and she did a terrific job of ensuring good relations and dialogue over the course of the transaction.
Thank you Will, that's fantastic to hear.
5/5
TrustpilotMy partner and I have been searching…
My partner and I have been searching for our first home for a while now and with the help of Dean from the Bow office we not only managed to have our minds put at ease regarding our search but had comfort in knowing there was an agent we could put our trust in! Thank you Dean!
Thanks Will, that's great to hear.
5/5
TrustpilotSean Studd
Sean Studd, Scott Little, and Chloe Cook were all fantastic from valuation to completion. Would highly recommend them to anyone. Special mention to Sean who was always punctual, polite, and very organised.
Thank you Civaram, that's fantastic to hear.
5/5
GoogleMy experience with Keatons was outstanding, and I’m truly grateful for the support I received while searching for a new home. Gosia, in particular, went out of her way to make the whole process seamless and stress-free. She was proactive, attentive, and always willing to go the extra mile to help me find the right property. Her professionalism, commitment, and genuine care made a huge difference, and I couldn’t be more thankful. I would wholeheartedly recommend Keatons to anyone seeking a trustworthy and supportive estate agent.
4/5
TrustpilotIt seems to me that the seller wasn’t…
It seems to me that the seller wasn’t particularly in a hurry to complete despite having made aware of my personal constraints. It was great to be able to share my concerns and situation openly to Chloe and see progress happening shortly afterwards. On the minus side, it was a shame the seller played hardball on the dampness issues as I expressed concerns about it at the viewing and was assured that the price would be negotiable if the survey found something (which it actually did). Incidently quotes I’ve already received slightly exceed the price reduction.
Thank you for your review Thibaud, glad Chloe was able to assist you in your purchase.
5/5
TrustpilotKeatons
They have been managing the property we rent through them. The service is always helpful and professional. Special thanks to Elza Kapitanska for being very efficient. I would highly recommend Keatons to other landlords.
Thank you for your kind review Omer.
5/5
TrustpilotKeatons have made our moving experience…
Keatons have made our moving experience smooth and easy. Justine in particular has made our relocation hassle free. Would highly recommend Justine and her team at Keatons
That's fantastic to hear, thank you Charlotte.
5/5
Trustpilot5* service from Luke
Luke was great throughout. Timely communication, always on hand to answer our questions and helped us secure our dream home. Thanks for delivering such a great service! 10/10 would recommend both Keatons and Luke.
Thank you Mariel, that's great to hear.
5/5
TrustpilotBig thanks to Luke Bull from Keatons…
Big thanks to Luke Bull from Keatons Bow who did an awesome job of keeping us informed and updated throughout the entirety of the process. Great experience and pleased with how smoothly everything went!
Thank you Jam, that's great to hear.
5/5
TrustpilotJustine made things easy and…
Justine made things easy and straightforward for me to organise a viewing, make an offer and proceed with the move in so overall smooth process, highly recommend!
That's great to hear, thank you Miki.
5/5
GoogleMax was incredibly helpful and introduced me to a great property in an area I hadn’t considered before. Very grateful 👍 …
That's great to hear, thank you Alfie.
5/5
TrustpilotEfficient and quick
Oscar was quick to respond to any queries I had. He took into account my needs and requests for the place and tried to be a partial mediator between the landlady and myself. The experience to complete and submit the paperwork was straightforward and easy.
That's great to hear, thank you Laura.
1/5
TrustpilotDreadful experience from Keatons Mile End …
Dreadful experience from Keatons Lettings, Mile End. A totally unacceptable and very costly four month void on a fully re-decorated house with garden brand new windows throughout. The quality of decoration/repair work done by Keaton's contractor was appalling, yet despite the guys from Keatons agreeing on-site that this was the case, they defended their contractor leading to further delays rather than resolution. Astonishingly I was told that the quality of workmanship for rental properties is different to that done privately! Their contractor's work remains unfinished; thankfully I sourced the new windows myself from a reputable company.Keatons always had an excuse for the unacceptable amateurish work done, and consistently attempted to blame me rather than act in my interest as their client. The Keatons representatives I encountered were full of self-praise, yet the their behaviour towards me I left me feeling unheard, disappointed and angry. Naturally I did not continue with their fully managed service!
Hi Philip,Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.Kind regards,Keatons
5/5
TrustpilotHelpful and communicative
Keatons was very helpful and communicative through the entire process. Special shout out to Marta who went the extra mile to give me advice and regular updates on the status of my application! I have her to thank for helping me find the perfect flat!
That's great to hear, thank you Fei.
5/5
TrustpilotThank you Gosia
I am very happy choosing this agency. Thank you Gosia for being the best agent Ive ever met. Stress free,always there to help,I can’t recommend you enough.
Thank you Bianca, that's great to hear.
5/5
GoogleGreat friendly and professional service. Thanks especially to Natalie Craddock for sorting all the paperwork and making it a seamless transition. Looking forward to working with Shaun, Marta and the team again soon.
Thank you for your kind review, that's great to hear.
5/5
GoogleThanks to Jay and Elza for helping us to get the Nice flat we were hoping for, after a month of Struggle in UK. Really liked the services they provided so help close our deal !!! Recommend to everyone looking for a property
That's great to hear, thank you Attreyo.
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