Trusted Agent profile · Newham
★★★★★
1,749 reviews across 3 platforms
152 - 154 The Grove, Stratford, London, E15 1NS, Newham, E15 1NS
Part of Keatons, see every office.
Keatons's office in Newham, at 152 - 154 The Grove, is rated 4.8 out of 5 across 1,749 reviews on three platforms, including 367 Google reviews rated 4.7.
367
Reviews on Google
This office
16
Reviews on Facebook
Business-wide
1,366
Reviews on Trustpilot
Business-wide
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Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Service
Excellent service is helping me find my new apartment to rent. Rose Nwosu was a pleasure to deal with. Rose was professional, punctual and very responsive throughout the process which was a massive help throughout. Thank you again Rose.
Thank you Eoin, that's great to hear.
5/5
TrustpilotThe team at Keatons Stratford were…
The team at Keatons Stratford were really amazing with helping us with our rental. Alex and Elza were a dream team to work with and got the job done so painlessly! They made great effort in the way they communicated when there were issues ensuring the whole process was smooth and easy. Keatons truly exceeded our expectations!
That's fantastic to hear, thank you Meggan.
5/5
Trustpilot5 star letting management service
I recently bought a property as an investment to rent out. During the process of finding appropriate estate agents to manage the property, I got in contact with Keatons in Canary Wharf. Following a short conversation Oli Cruikshank agreed to do a letting valuation on the property and during the process gave me a rundown of the property management packages that Keatons offers, in a clear and concise manner. At the end of the process after full consideration of rival offers, I decided to use Keatons. Keatons were very professional in the way they advertised the property, and showcased it in the best way possible. From the point the property went live, it got snapped up within 24hrs, thanks to Oli Cruikshank and his team. The process was smooth, the tenants are happy and I am too.DBurley
We're so pleased to hear of your positive experience. Thank you Dwaine!
5/5
GoogleExcellent experience, smooth, efficient and with a great personal touch. Would recommend!
Dear Ben, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotJustine from Keatons
Justine is so kind, helpful and professional. She is one the best state agent I dealt with and she listens to what you need and assist you in every way she could
That's great to hear, thank you Elishaymaa.
5/5
GoogleWe registered with Ben at Keatons and not having great experiences with agents we were hesitant. After explaining all our needs Ben sent my partner a few options that fit exactly what we were looking for, you rarely get properties that match with what you actually tell your agent what you're looking for, unfortunately we missed out on the property we offered on. We would recommend Stratford rent department to any of our friends in the area though.
Thank you for your feedback Jan, this is great to hear!
5/5
TrustpilotExtremely reliable
Oscar was very helpful, informative and honest during the whole process. They are a very reliable team and would advise if you see a flat to give them a call as they will not mess you around.
Thank you Jamal, that's fantastic to hear.
5/5
GoogleI highly recommend Gosia. Very professional approach to the client. She helped us quickly find a new home and prepare all the documents. Helpful in every matter and even in the evenings you can expect a quick email response from her. I highly recommend Gosia
5/5
TrustpilotDean & Tish were wonderful in helping…
Dean & Tish were wonderful in helping me with my first property purchase. I was nervous about it, but they really helped me along the way and even helped me answer questions after I completed and moved in. Cannot thank them both enough for being amazing and so helpful.
That's fantastic to hear, thank you Cathy.
5/5
GoogleI had an excellent experience Shani and Keatons agent from start to finish. She was professional, responsive, and genuinely committed to helping me find the right property. Communication was clear throughout the process, and she went above and beyond to make everything smooth and stress-free. I highly recommend her services to anyone looking for a reliable and efficient estate agent.
5/5
TrustpilotGreat experience with Keatons!
I recently worked with OJ and JON from Keatons to sell my flat, and I couldn't be happier with the service they provided. When the first buyer pulled out due to a change in personal circumstances, they quickly took action and secured another buyer in no time. They were attentive throughout the entire process, always reachable, and ensured that every step was followed through efficiently. Their professionalism and commitment made the whole experience smooth and stress-free. I highly recommend OJ, JON, and the Keatons team for anyone looking to sell their property. This is now the second flat I've sold with Keatons and will be advising friends to do the same should they be looking to sell!
Thank you Marvin, that's great to hear.
5/5
TrustpilotTEAM KEATONS is 5 STAR ++
TEAM KEATONS is 5 STAR ++As executors responsible for our friend’s estate, we are so grateful to Keatons for all the care, support and patience in all aspects towards the successful sale of our friend’s flat.From the very first meeting with Henry, Keatons have been superb. His initial guidance and introduction to the process of selling a property was most comprehensive and sensitively presented. His choice of team was excellent.Particularly the excellent working relationship with OJ. His calm professional manner and empathy, lead us through all the viewings and advised us of the detailed ebb and flow of the progression towards the exchange of contracts….and beyond.Marta supported OJ with viewings.We appreciate and congratulate that Jon seamlessly implemented all the processes necessary to satisfy all the parties and their representatives to the final completion date.We are sure that our friend would be most pleased that we chose Keatons to act on her behalf.
That's fantastic to hear, thank you for your review Stan.
5/5
TrustpilotGreat service
Keatons helped us to find a rental property and I would definitely recommend their services. We worked with Millie Hurst, who was super friendly, accommodating and professional. She was a pleasure to work with!
Thank you for your kind review Agata.
5/5
TrustpilotGreat service from Gosia
I would like to thank Keatons for helping us to find the right place to rent a property. Gosia was amazing throughout the entire process with quick responses and guidance, I thoroughly recommend her!
Thank you Connor, that's great to hear.
5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with Keatons Estate Agents in Bow. Luke and Rebecca were incredibly helpful and quick to respond throughout the entire process. They went above and beyond to help me secure a property. Highly recommend!
Thank you David, that's fantastic to hear.
5/5
TrustpilotOutstanding Experience with Oscar Pace
Property was listed with a detailed description. Property agent provided prompt and professional service. Agent was up to date with the information at the time of viewing , this made property viewing visit smooth and less time consuming
That's great to hear, thank you Pradnya.
5/5
GoogleNatalie Craddock has been amazing in helping me with my tenancy. She answered my (many) questions and enquires efficiently and diligently. She is very knowledgeable and provided outstanding customer service, always keeping me appraised with regular updates. I would highly recommend Natalie.!
Thank you Alex, that's fantastic to hear.
5/5
TrustpilotThank you so much to all at Keatons who…
Thank you so much to all at Keatons who have bent over backwards to help us in the recent tenancy change. Special shout out to Natalie, Shaun and Marta for their personalised and superb overview of the different aspects of this change.
Thank you for your kind review Naureen.
5/5
TrustpilotWe had a great experience with Keatons
We had a great experience with Keatons. Elza Kapitanska was super helpful supporting us to set up our tenancy and answering any questions we had quickly. Would recommend!
That's great to hear, thank you Ellie.
5/5
GoogleI want to say thank you to Natalie Craddock and Shani Pinnock for handling the end of the tenancy phase very professionally and in a customer-friendly way. They were both very helpful in completing the inventory checkout and communicating our messages to the landlord. We finally got our full security deposit back after renting the property for 5+ yr. I wish both of them great success in the future!
5/5
GoogleThis is the first time we rented through Keatons. The sales person Gosia has been really helpful in the initial phase of viewing the apartment and confirmation procedure.
That's great to hear, thank you Jay.
5/5
TrustpilotJay Smith is our property manager and…
Jay Smith is our property manager and he has been incredible getting everything sorted for us in our new place. His communication is excellent and always responds quickly or gives us a call to sort anything out. Would highly recommend him at Keatons!
That's fantastic to hear, thank you Jemma.
1/5
GoogleWorst agent that I have dealt with. The sales consultant Billy was extremely unprofessional in his communication. He kept postponing the viewing giving an excuse every time. Finally after 2 weeks agreed for a viewing on Saturday. He first agreed for 11:30 on call and then kept pushing it every 15 min after every couple of hours via email and finally agreed for 12:15 PM. He said he had the keys and there shouldn`t be any hassle in viewing the apartment. On the day and time of the viewing I walked 20 min with a baby and reached the place only to find the consultant Billy missing and not being present at the location. Calls went unanswered and I sent a message on whatsapp. He responded by saying he will check with the existing tenants and they will be showing the property. I pressed the bell at least 5 times and no one responded. Finally Billy responded by messaging that the tenant "forgot" that there is a viewing and they aren't available. He said they had changed the locks and he didn't have the new keys. None of this explained why he wasn't present for the viewing. I kept hearing a new excuse every time I talked to him. When asked why didn't he show up there was no response and no apologies were provided at all. I will not be recommending Keatons to anyone else.
5/5
TrustpilotProfessionalism and friendly faces
While trying to find a property, Keatons have been an amazing company to work with, with their prompt responses, professional persona and overall helpfulness. Oscar Pace, our letting agent, in particular was a joy to speak to and always kept us in the loop with the status of the property and what we can expect. Right up until move in, nothing was left in their air and we were informed of all details. Natalie Craddock also aided in the smoothness of our move in. We are incredibly happy with our new property and look forward to our stay here.
That's fantastic to hear, thank you Charles.
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