Trusted Agent profile · Newcastle Upon Tyne
★★★★★
638 reviews across 2 platforms
51 St. Georges Terrace, Jesmond, Newcastle Upon Tyne, NE2 2SX
Part of Rook Matthews Sayer, see every office.
Rook Matthews Sayer's office in Newcastle Upon Tyne, at 51 St. Georges Terrace, is rated 4.8 out of 5 across 638 reviews on two platforms, including 39 Google reviews rated 4.4.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
TrustpilotOutstanding Gosforth branch
Excellent service from all staff at the Gosforth branch. Also a special mention to Neil Walton at the Gosforth branch who has been extremely helpful, responsive and informative. Grateful for his guidance and support.
Dear Murtada, we really appreciate you taking the time to leave this 5 star review for RMS Gosforth and Neil, our in house Mortgage Advisor. Thank you so much.
5/5
TrustpilotGreat experience
Communicated well throughout and they made the process easier. The app really makes a difference as everything is in one place.
Thank you so much Emily, we really appreciate you taking the time to leave us such a great review. RMS
5/5
TrustpilotStaff at Fenham branch are great
Staff at Fenham branch are great - friendly & professional & easy to work with.
Thank you so much Graham, we really appreciate you taking the time to leave this wonderful review for our team in RMS Fenham.
5/5
TrustpilotAmazing team
Amazing team, someone would always be there to help! Dylan and Abbie were wonderful and answered all my questions! Well done Rook Matthews Sayer team!!!!
Thank you so much Roaxne for taking the time to leave this fantastic 5 star review for Dylan in RMS Fenham and Abbie in our Lettings team, we really appreciate it!
5/5
TrustpilotVery supportive team
RMS made the experience of selling my home simple and straightforward, they were always very accommodating and supportive throughout the whole process.
5/5
TrustpilotFantastic guidance and support…
Fantastic guidance and support throughout. Alistair is patient and thorough. Couldn't fault the service, an extremely positive experience. I will continue to use the company for mortgage advising and other related needs.
Thank you so much for taking the time to leave this review for our Mortgage Advisor, Alistair. We really appreciate it!
5/5
TrustpilotThe Staff
The Staff, particularly Natalie was very helpful during the whole process. She was alway available and prompt in her replies. A real asset to RMS.
Dear Adrian, thank you so much for leaving RMS Gosforth a 5 star rating, specifically Natalie. She is indeed an asset to our team and we're very happy that you have given her the praise she deserves.
5/5
GoogleCan I just say Marie the manager and Kevin, not forgetting Josh completely went the extra mile, was originally going with Groves and another estate agent but after meeting Marie I realised that her attitude was fabulous and the staff, Kevin and Josh were so friendly, going more than the extra mile, THANK YOU SO MUCH, HIGHLY RECOMMENDED TO EVERYONE, CHEERS 🍻
Thank you so much for the very kind review - it is much appreciated
5/5
TrustpilotExcellent mortgage advisor
After being referred to a mortgage advisor by RMS I was placed into the care of Alistair Bowman and can say it was the most effective decision I made; his service has been only pure quality and would highly recommend to anyone who wants a professional to consult with and produce the best results when securing a mortgage and working through financial matters, excellent service
We're so happy to read of your experience with our Mortgage Advisor Alistair. Thank you so much for highlighting him to us.
5/5
TrustpilotI loved using RMS they made the process…
I loved using RMS they made the process so simple and had verified buyers lined up. Would not hesitate to use again.
5/5
TrustpilotAlistair Bowman
Alistair Bowman - Mortgage Manager He has been a massive help to us. We couldn’t do anything without Mr Bowman, we went through many struggles with our mortgage and Mr Bowman tried to help in any way possible, always reassuring us and trying his best to overcome the problems we faced. He’s friendly and very understanding to any situation. If you are looking for a mortgage manager we couldn’t recommend Mr Bowman enough. Thank you for all your help.
Thank you so much for taking the time to leave this 5 star review for our Mortgage Advisor Alistair, we really appreciate it!
5/5
Trustpilot100% recommend
RMS Blyth were the agents acting on the house I’ve just purchased. Dawn was so professional, informative and understanding. Nothing was too much trouble and she was very friendly and supportive throughout the whole process. Wish i’d used them for my sale! Would 100% recommend.
Dear Angela, we're sure Dawn will be thrilled to read this review as she puts a lot of time and effort into her role as sales progressor. It is a job filled with highs and lows and she thoroughly takes it all in her stride with her calm and friendly manner. Thank you for taking the time to leave this lovely review for RMS Blyth and we hope you settle into your new home quickly.
5/5
TrustpilotBrilliant mortgage advice from Alistair…
Brilliant mortgage advice from Alistair once again. Got me a great deal.
Thank you for leaving our Mortgage Advisor Alistair a great review, we really appreciate it!
5/5
TrustpilotAlistair is an asset to the business
Alistair is an asset to the business. His approach has always been nothing is too much. He really does go the extra mile and explains everything clearly Thank you so far and appreciate all of your support.
Thank you Louise for such a lovely review for Alistair our mortgage advisor.
5/5
TrustpilotReally great service
Really great service, professional and friendly throughout the purchase. It's a stressful time moving but RMS were patient and answered all my queries quickly.
5/5
TrustpilotMassive thank you
Alistair went above and beyond with helping us purchase our new house and getting our mortgage both times specially with everything that happened with it, we couldn’t thank him enough.
Thank you for taking the time to leave this 5 star review for our Mortgage Advisor Alistair, we really appreciate it!
5/5
TrustpilotRook Matthews Sayer Gosforth
Rook Matthews Sayer Gosforth, Neil and his team were absolutely brilliant. Felt really supported throughout the whole process. Highly recommend.
Thank you so much Hannah for giving Neil, our Mortgage Advisor and the rest of our team in Gosforth a 5 star rating. We're so delighted to know you felt supported during your journey and we really appreciate your recommendation.
5/5
TrustpilotVery professional experience
Very professional experience. Natalie was extremely helpful and a good communicator. I would recommend Rook Matthews Sayer and Natalie in particular.
Thank you so much Leo for taking the time to leave this great 5 star review. We really appreciate your recommendation and for highlighting Natalie to us.
5/5
TrustpilotThe team were friendly
The team were friendly, courteous and helpful through my sale I would absolutely recommend to anyone selling or buying their a home. LDyos
1/5
TrustpilotUpdated: I had a very disappointing experience…
I had a very disappointing experience with this agency.
Dear Naser, Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience and you felt that our communication did not meet your expectations. After reviewing this with the branch, we understand that there were already three applicants who had viewed the property prior to your enquiry. When you got in touch, we did attempt to arrange access as quickly as possible; however, the current tenant was on holiday, which unfortunately delayed the viewing until their return. We received an application from one of the earlier viewers. As part of our process, this was submitted to the landlord and our head office team for consideration. While an application is being reviewed, the property does remain actively marketed in case the agreement does not proceed. It is only removed from the market once a tenancy agreement has been formally signed. While we always aim to keep applicants informed, access to tenanted properties can sometimes present challenges outside of our control. We would like to wish you the very best in securing a suitable property. RMS
5/5
TrustpilotAlistair has been supportive and in…
Alistair has been supportive and in touch throughout the process, going the extra mile chasing solicitors etc. Highly recommended.
Dear Chris, we're thrilled to know you would recommend our Mortgage Advisor, Alistair and to learn you have felt supported throughout the process. Thank you so much for taking the time to leave us a 5 star rating.
1/5
TrustpilotSTAY CLEAR, RENT FROM A MORE REPUTABLE COMPANY
My daughter picked up her keys for her 1st rented flat yesterday. They had assured her the carpets had been cleaned, yet they were rotten! My white socks came out black on the bottom when leaving! No end of tenancy clean had been done, i have photos and Videos at the state of the Place with dirt, dust, hair lying all over, a manky shower screen, toilet covered in urine and faeces! The fridge freezer is a shambles, and they are refusing to sort it out! The carpets need replacing never Mind a clean, but my daughter had said as long as they had been cleaned she would be happy to take it. They lied through their teeth saying they had been cleaned, made her sign the contract before letting her check! And surprise surprise they hadn’t been cleaned! Now they don’t want to know!Abysmal service!!
We’re incredibly disappointed to receive this review as you can see with our 4.8 star we pride ourselves in the service we provide. We can assure you this property had been cleaned by the landlord prior to the tenancy commencement. As a reputable letting agency, we wouldn't and have never forced anyone to sign a contract, all properties are viewed prior to an application being submitted and a holding deposit paid. Our lettings team have worked directly with the named tenant and landlord to rectify issues in the property since moving in. As per the inventory letter which is issued alongside the inventory, all tenants have 7 days from the tenancy start date to notify the property inspector of any issues they have found which are not already noted on the inventory. Any issues raised are dealt with accordingly, in some instances, tenant preference can override genuine repair or maintenance and as this is not a new-build property, having had tenants previously then there does have to be allowances for fair wear and tear. Rest assured that this is the reasoning behind our thorough inventory reports, to protect the tenant from unreasonable claims being made at the end of the tenancy by the landlord. Our team will always help with any issues and there was no difference in this situation. In the rarity that a tenant is extremely unhappy with the property despite viewing before submitting their application and signing the inventory, they can return the keys to the local branch, cancel the let and receive a full refund however this was not deemed necessary by the tenant.
5/5
TrustpilotRMS are truly an outstanding estate…
RMS are truly an outstanding estate agents. Their team work together and are committed to each and every customer. I have worked with many agents in the past, but none of these compare to RMS; they simply go above and beyond. Excellent team (thanks Nicola, Marslie and Jan).
Hi there, thank you for leaving our Whitley bay branch and specifically Nicola, Marslie and Jan a lovely review. We're so glad they were able to provide with 5* service and hope that you will continue to use our services in the future! Thank you again.
5/5
TrustpilotVery good service
Very good service, I was kept up-to date with sale at all times. Would highly recommend
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