Rook Matthews Sayer Newcastle Upon Tyne reviews

★★★★★ 5/5

Trustpilot

Great experience!

I had a great experience with the team at the West Denton branch. Buying a house is rarely straightforward however the team at West Denton made is as easy as possible. Great communication, straight forward to deal with and their experience definitely helped matter.

JR · 18 June 2021

★★★★★ 5/5

Trustpilot

We have recently purchased a property…

We have recently purchased a property through RMS Gosforth. This was a very tricky purchase for a wide variety of reasons. During this time two of the sales negotiators, Ellie and Natalie could not have been more helpful and went out of their way to facilitate this move and to keep the channels of communication open. I have been most impressed with their professionalism, helpfulness and indeed kindness.

B.R · 21 December 2023

★★★★★ 5/5

Trustpilot

Brilliant Customer Service

I couldn't have asked for more from the Jesmond branch in Newcastle. For my first time moving from a property, Marie (Jesmond branch) made everything seem so effortless and alleviated the anxiety and stress I was inevitably experiencing when moving from a property. Every time I spoke to any one at the branch, they were super friendly and my query was dealt with swiftly.If I could give 6 stars I would! Brilliant service, love a very happy seller. ❤

Darren · 20 February 2023

★★★★★ 5/5

Trustpilot

Thank you for your superb service

Thank you for your superb service yet again Alistair. Efficient,reliable and friendly everytime.

Lynne · 4 September 2026

★★★★★ 5/5

Trustpilot

Great service from the West Denton branch

Ellie and Claire from the West Denton branch were extremely professional and very helpful throughout the whole process. They kept me up-to-date throughout, their responses to my queries were extremely detailed and they were always willing to giving me their time whenever I needed it. If somebody wants to sell or buy a house, I would definitely recommend getting in touch with Ellie and Claire.

Anita · 15 February 2024

★★★★★ 5/5

Trustpilot

Couldn’t recommend these anymore

Couldn’t recommend these anymore, great help from start to finish, really great members of staff. Thanks again, much appreciated

Dillon · 22 July 2026

★★★★★ 5/5

Trustpilot

The team are fantastic especially…Barbara

The team are fantastic especially Barbara she kept us updated with everything even ringing us to make sure we were ok I can’t thank her enough for everything Thank you so much fir a fist class service would highly recommend Your company x

Ann · 20 June 2021

★★★★★ 5/5

Trustpilot

Great Team

Had a great experience from start to finishing in selling my property with RMS Gosforth, can’t thank them all enough for the help.Neil the mortgage advisor has massively helped me and my partner in obtaining our new mortgage and has always been a great help to me for the past few years looking after my mortgages! He is an asset to the company and I couldn’t of done it without him.

Laura · 16 September 2023

★★★★★ 5/5

Trustpilot

Lifetime Mortgage Service

Neil is always very easy to deal with when reviewing new mortgage options. Thorough understanding of our circumstances together with explanations on available options and always very responsive to requests.

Gavin · 24 December 2024

★★★★★ 5/5

Trustpilot

Sian has been great throughout

Sian has been great throughout, we are so happy with the service and care she has given with our move. Thankyou!

Dylan · 27 October 2023

★★★★★ 5/5

Trustpilot

5* service

I would like to thank rook Matthews sayers for putting me in touch with Alistair bowman the mortgage advisor he helped me through out the full process, he gave me information from the start and even at the end of completion when everything was completed.

Alan · 22 December 2025

★★★★★ 5/5

Trustpilot

Couldn’t have asked for a better service

I had been in my property on South Beach for over 50 years and the prospect of selling was daunting to say the least. I had 4 estate agents to give valuations and discuss their services.Alayna, Branch Manager/Valuer from Rook Matthews Sayer Blyth branch stood out from all the rest. Apart from giving a very realistic valuation for my house she explained the full sales process and I felt confident enough to put my sale in the hands of her office. She had extolled the skill of her office staff and they certainly lived up to her description. From Gillian and Suzanne to Sharon and Michelle they were all so helpful, knowledgeable and proactive. Within a couple of days we had a sale agreed and everything was passed to Dawn the Sales Progressor. What can I say about Dawn? Excellent service and she dealt with everything promptly ensuring that contracts were exchanged and the sale completed within 8 - 9 weeks.A huge thank you to the whole team at RMS - they were always available to answer any queries I had. Apologies if I have missed any of the Team Member out. I can’t recommend them highly enough.

June · 2 November 2022

★★★★★ 5/5

Trustpilot

Excellent all round

This was my first time buying a house. Even though the agents were acting for the Sellers, they still took care of us. They responded to emails the same day and were great at keeping us posted on the important matters. Everyone was really friendly in person and over the phone.

Ian · 23 September 2024

★★★★★ 5/5

Trustpilot

Great friendly service

Great friendly service, Dylan kept me informed at every point and I appreciated the phone call updates at the early stages of the process. Well done the Fenham branch.

Paul · 20 December 2024

★★★★★ 5/5

Trustpilot

Kate and Wendy were excellent.Kept us…

Kate and Wendy were excellent.Kept us updated throughout and were very professional.Totally recommend their services

Jackie · 5 February 2024

★★★★★ 5/5

Trustpilot

It was a difficult time when I had to…

It was a difficult time when I had to put my late father’s property up for sale. From my initial contact with RMS I have been treated with respect and courtesy. The valuation of the property was completed quickly and the house soon on the market. RMS arranged an open day for viewings which resulted in several offers. Unfortunately, through no fault of RMS the initial sale fell through. Not to be daunted the staff at RMS quickly arranged a second round of viewings which again resulted in several offers and ultimately a sale. I have been greatly impressed with the professionalism, determination and commitment from all at RMS. I have no hesitation in recommending this office to anyone considering buying or selling a property in the Gosforth area.

Rick · 24 August 2022

★★★★★ 5/5

Trustpilot

Highly recommend Alistair Bowman

Alistair was so helpful throughout, as first time buyers he explained everything thoroughly and helped make it so much easier to understand. He was always available for any questions and helped the whole thing remain stress free.

Anthony · 22 December 2021

★★★★★ 5/5

Trustpilot

First time buyers - Blyth branch

We were first time buyers but Kate at the Blyth Branch was great and made buying our home a lot easier than expected! She always kept us up to date and is quick to respond to emails. Thank you Kate.

Rachel · 7 June 2021

★★★★★ 5/5

Trustpilot

Absolutely amazing service

Absolutely amazing service. Jon went above and beyond to help us, couldn’t thank him enough. Highly recommend.

Holly · 20 November 2023

★★★★★ 5/5

Trustpilot

Excellent

So happy with the care and attention we received from Hannah and the rest of the team. They were thorough in showing us round our new house, very easily contactable and were quick to answer any questions we had. I would definitely recommend and use again if ever needed.

Emma · 19 September 2024

★★★★★ 5/5

Trustpilot

RMS have been fantastic throughout

RMS have been fantastic throughout the process of buying my current house. RMS helped me significantly during the initial negotiations to help me secure the property and also acting as a reliable intermediary between both mine and the sellers solicitors. I had a great amount of trust and confidence with RMS throughout the entire process - they often offered support with communication to help speed up the buying the process and ensure the transaction went as smoothly as possible. Additionally, since moving into the property RMS have offered expert advice on how to increase the market value of the property.5* all around

Harley · 22 July 2022

★★★★★ 5/5

Google

I used RMS Jesmond to sell my flat in 2021. Marie, Kevin and the team were great throughout, giving helpful advice and always responded quickly to any queries. The whole process was very easy.

Daniel · 16 April 2022

★★★★★ 1/5

Trustpilot

Do not recommend

Not a good experience at all with gosforth branch. Viewed a house and after our offer got accepted we found out from our surveyor that the house was a leasehold (advertised as freehold online) when we enquired with staff at the branch they said it was 100% freehold property. After making more enquiries we found out that the house was a leasehold and we backed out even though the agents were saying it was a freehold. After we backed out the advert went up again for the house - only this time advertised as leasehold! We only went forward with this property as it was claimed to be freehold but the experience from the beginning was awful. For a first time buyer would not recommend. We spent a lot of money on the survey report and only to found out it’s a leasehold property. If RSA did their own proper work we wouldn’t have to lose out on that money and wouldn’t have gone ahead with the property either. Not the type of agents you want to purchase a house with.

Customer · 3 July 2022

★★★★★ 5/5

Trustpilot

Excellent service provided by whole of…

Excellent service provided by whole of Ryton team. As the client they kept me updated by phone and/or email explaining everything as it happened. Special shout out to Steven who was friendly, approachable and professional at all times. Highly recommend.

Mrs · 27 February 2021