Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMortgage Through Alistair
Alistair helped us through our mortgage from the first appointment right up until completion. always helpful and friendly and answered My 101 Questions within hours of me asking them! Nothing was an issue for Alistair and he always explained things so we could understand! Absolutely Brilliant and would definitely recommend to friends and family.
Jade · 10 June 2024
Agent replied · 24 August 2024
Thank you so much Jade for leaving a fantastic review for our Mortgage Advisor Alistair!!
★★★★★ 5/5
TrustpilotThank you to Alistair Bowman
Big thank you to Alistair Bowman for his help with my recent house purchase. Alistair has always been available and helpful throughout the whole process and made the experience a lot less stressful! Thanks again
Becky · 10 January 2022
Agent replied · 24 August 2024
Dear Becky, thank you for leaving Alistair 5 stars and a lovely review. Wishing you lots of happiness in your new home!
★★★★★ 5/5
TrustpilotSian at Ponteland has been very helpful…
Sian at Ponteland has been very helpful helping me find properties and arrange viewings Thank you 😊
Customer · 15 October 2023
Agent replied · 24 August 2024
Thank you for taking the time to leave this review for Sian in our Ponteland branch.
★★★★★ 5/5
TrustpilotHighly recommend
We could not thank the staff enough for their never ending support in the sale and purchase of our homes! The staff are friendly, informative, quick to reply with fantastic communication skills and go above and beyond to help through the process. Everyone we dealt with in the gosforth and west Denton staff were amazing- from Natalie, Eve, Jack, David and Neil to name but a few. Thankyou so much for helping us find our dream home and making the sale of our first home so smooth.
Samantha · 23 May 2022
Agent replied · 24 August 2024
Dear Samantha, thank you for leaving a lovely review for both our Gosforth & West Denton teams. We're so glad we were able to secure you both a sale and a purchase. Wishing you a lifetime of happiness in your dream home!
★★★★★ 5/5
TrustpilotGreat, friendly service …
This was the second time that we’ve used Rook Matthews and we were very happy with the service we received on both occasions.Zara at Ryton made the process easy and updated me regularly on the progress of the sale.
Norma · 2 March 2021
Agent replied · 24 August 2024
Good Morning Norma, Thank you very much for the lovely review you left us for Zara and the Ryton Team, I'm sure they enjoyed reading it at much as we did.
★★★★★ 5/5
TrustpilotFriendly and smooth service
All the agents I dealt with at Rook Matthews Sayer (Richard, Natalie and Eva) were all really friendly and helpful. They would get back to me quickly with any answers to queries I had and as this was the first time I was buying a house, they made the process really smooth and as stress free as could be so thank-you RMS!
Rebecca · 3 December 2023
Agent replied · 24 August 2024
Dear Rebecca, thank you for taking the time to leave this 5 star review for RMS Gosforth, we really appreciate it! Congratulations on completing on your first home.
★★★★★ 5/5
TrustpilotAbsolutely amazing service from…
Absolutely amazing service from everyone at the office...nothing was a problem and every query was dealt with promptly and professionally.Thank you for everything especially Dawn who is a credit to the company.
Mrs · 10 April 2022
Agent replied · 24 August 2024
Dear Heather, that's brilliant! We're very glad to hear the Blyth team and specifically Dawn provided 5 star, amazing service. Many thanks for leaving a review.
★★★★★ 5/5
TrustpilotAlistair Bowman
Fantastic service from Alistair throughout the process. Really informative and helpful.
Stuart · 27 July 2026
★★★★★ 5/5
TrustpilotOnce again our lovely mortage advisor…
Once again our lovely mortage advisor from the bedlington branch Alistair has again went above and beyond for us. Nothing is to much bother and he works his bit off to make sure everything was sorted for us after a long long sale! Thank you so much again
Ailis · 12 August 2024
Agent replied · 24 August 2024
We love reading reviews like this! And no surprise it is for our wonderful Alistair. Thank you so much Ailis for highlighting his great customer service to us.
★★★★★ 5/5
TrustpilotA fantastic experience selling my…
A fantastic experience selling my property with RMS, the house sold within a few days and the whole team kept me in the loop during the sale. Very approachable and knowledgeable. If I’m to sell again, I will be straight back to them. Couldn’t recommend enough!
Jordan · 14 September 2024
Agent replied · 27 October 2024
Thank you so much Jordan for taking the time to leave this fantastic 5 review for RMS Bedlington. We can't thank you enough for your recommendation.
★★★★★ 5/5
GoogleI have used Rook Mathews Sayer Jesmond office to sell, buy and rent property. The staff are established, very polite and knowledgeable and are all so friendly. I highly recommend this estate agents. Thank you to the Jesmond team.
Jo · 20 December 2025
★★★★★ 5/5
TrustpilotGreat Mortgage Adviser
Neil our mortgage advisor was very helpful every step of the way and found us a great offer, even when we had a tricky set of circumstances (myself being an international citizen) and was able to help us navigate it all very effectively and kept us well informed
Chris · 9 August 2024
Agent replied · 24 August 2024
Thank you so much Chris for taking the time to leave this fab review for Neil our Mortgage Advisor.
★★★★★ 5/5
TrustpilotExcellent service from the RYTON branch
Purchased a property through the RYTON branch. The staff acted in a friendly and professional manner at all times. Emma and Victoria in particular were incredibly helpful and supportive throughout, even with the complexities of a long chain and repeated issues with solicitors. Can't rate them high enough!
Paul · 7 August 2024
Agent replied · 24 August 2024
Thank you Paul for the kind words for Emma and Victoria in RMS Ryton, we really appreciate you highlighting them to us. Good luck in your new home!
★★★★★ 5/5
TrustpilotDefinitely recommend
Excellent handling of a very protracted and difficult house sale. Really good communication and customer care. Very kind staff who acknowledged how difficult selling a family home is for a bereaved family. Would definitely recommend Rook Matthew Sayers Gosforth office
The · 9 December 2024
Agent replied · 27 December 2024
Thank you so much for taking the time to highlight our team in Gosforth, we really appreciate it! We'd also like to express our thanks for entrusting RMS with the sale of your family home, we're so pleased you felt supported by our team throughout the process. Your recommendation means the absolute world to us, as there is no better feedback than this. Thanks again and best wishes, RMS.
★★★★★ 5/5
TrustpilotMichael Storey, Mortgage Broker at Rook Matthews Sayer, Ryton.
I couldn’t fault anything. Being a first time buyer the process explained to me was straight forward, he explained it in ways that I could understand- which was very helpful
Rachel · 24 February 2026
★★★★★ 5/5
Trustpilot1st Class Service & Staff
I have used Rooks Matthews Sayer for 5 property sales over the last 2 years and the service has been outstanding from beginning to end, despite challenges thrown at us through covid! All the staff I have dealt with; Alison, Michelle, Dawn, Kate and Jack have been wonderful and I cannot recommend them highly enough. I would certainly use them again for both purchases and sales as you are in safe hands with their professional and friendly staff.
Delyth · 25 March 2022
Agent replied · 24 August 2024
Dear Delyth, thank very very much for your repeated custom and loyalty, we really do appreciate it. We're so glad that the whole team have continuously provided you with marvellous service and ensured success with all your purchases and sales. We look forward to working for you again in the future. Many thanks again!
★★★★★ 5/5
TrustpilotAlistair Bowman Mortgage Advisor
Alistair Bowman has been my mortgage advisor since 2019 and has been professional and gave me great advice would highly recommend and wouldn’t go anywhere else.
James · 15 September 2022
Agent replied · 24 August 2024
Dear James, thank you for this wonderful 5* review for our mortgage advisor Alistair.
★★★★★ 5/5
TrustpilotGeorgia House move
I woukd just like to say that Georgia was so helpful, very easy to talk to and very polite.She was actually amazing and helped make a stressful time a bit easier. Thank you so much.
Margaret · 10 May 2021
Agent replied · 24 August 2024
Dear Margaret, thank you very much for taking the time to leave our lettings application processor, Georgia 5 stars and a lovely review. We are so glad she was able to relieve a little bit of the stress of moving for you! We hope to be able to assist you again in future, should you require it! Thank you again
★★★★★ 5/5
TrustpilotRook Matthews Ponteland staff handled…
Rook Matthews Ponteland staff handled our house sale extremely well and were very professional in their full approach to the transaction.Whilst in the end we did not proceed with the sale this was entirely due to us not being able to find suitable alternative accommodation even though Rook Matthews had found us an extremely patient buyer.It is now our intention to look for another smaller property in a few years when we are a little older and we will have no hesitation in using Rook Matthews Ponteland again.
John · 9 November 2021
Agent replied · 24 August 2024
Dear John, thank you for taking the time to write such lovely words about our Ponteland team. We're so pleased that they provided you with professional service throughout the transaction. We hope in future we're again able to secure you a buyer and at a price you're happy with again. Many thanks again and we look forward to working for you in the future!
★★★★★ 5/5
Trustpilot5 star and then some
Exceptional service and attention to detail from Alistair. Regular updates throughout the whole process, he made contact at all the right times and as he said he would. A man of his word and the true embodiment of the word professional. I literally cannot recommend highly enough. Thank you again.
Micky · 3 June 2024
Agent replied · 24 August 2024
We really appreciate your recommendation of our Mortgage Advisor Alistair, Micky! We are very pleased to have him as part of our team and to have another review highlighting his customer service to us. Thanks again, RMS.
★★★★★ 5/5
TrustpilotExcellent service
Barbara and the team were extremely helpful from start to finish, guiding me through the process and managing all of the viewings and enquiries. This made things much easier for us as a family.
Mrs · 23 June 2021
Agent replied · 24 August 2024
Dear Mrs Foreman, thank you for taking the time to leave our West Denton branch, specifically Barbara 5 stars and a lovely review. It's great to know the quality of service you received allowed the process to be easier for you and your family. Thank you again!
★★★★★ 5/5
TrustpilotProfessional service
Very professional service. Sold a commercial property for me. Highly recommend. Thanks to Michael, Gordon and Chris.
Mr · 20 June 2023
Agent replied · 24 August 2024
Thank you so much for the five star review of RMS Commercial Mr Kuhnbaum, we really appreciate it!
★★★★★ 5/5
Trustpilot6 wallington drive
I must say that the staff at west Denton were very professional,a shout out to Barbara and ellie, couldn't have got through the whole process without there help made the process so much easier
Stephen · 4 May 2021
Agent replied · 24 August 2024
Hi Stephen, thank you for taking the time to leave our West Denton branch such a kind review. I'm sure the team and especially Barbara and Ellie really appreciate it. We hope to be able to assist you again, should you require it!
★★★★★ 5/5
TrustpilotThe most helpful estate agent known to man!
From the absolute beginning of my house sale journey I have been treated with the upmost respect and nothing was ever a bother. I explained my current situation and the reason why I required such a quick sale and the staff took everything on board and acted promptly. Within 3 days of putting my house up for sale it was sold. I had interest from the very beginning. Michelle and Kate guided me throughout the sale process and we’re very helpful had I needed anything clarified, Dawn also supported as she chased the buyers solicitors on several occasions for answers. Thank you to everyone who helped and supported me along this journey. After using a previous estate agent with no luck I really wouldn’t use anyone else. Yous are all amazing and deserve the absolute world!
Jodie · 17 September 2021
Agent replied · 24 August 2024
Dear Jodie, thank you very much for taking the time to write such an in depth review full of praise and lovely words. We're so glad that our team were able to secure you a buyer very quickly and at a price you were happy with. You're very welcome and hope you consider using RMS again in the future, thanks again!
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