Rook Matthews Sayer Newcastle Upon Tyne reviews

★★★★★ 5/5

Trustpilot

I bought my house from Rook Matthew’s Sayer Whitley Bay

I purchased my house from Rook Matthew’s Sayer in Whitley Bay. The whole matter was completed swiftly and without any issues. Any individual queries I had to raise were dealt with efficiently by Lisa. I would have no hesitation in recommending them for house purchase or sale.

Marie · 29 October 2024

★★★★★ 5/5

Trustpilot

It was a difficult time when I had to…

It was a difficult time when I had to put my late father’s property up for sale. From my initial contact with RMS I have been treated with respect and courtesy. The valuation of the property was completed quickly and the house soon on the market. RMS arranged an open day for viewings which resulted in several offers. Unfortunately, through no fault of RMS the initial sale fell through. Not to be daunted the staff at RMS quickly arranged a second round of viewings which again resulted in several offers and ultimately a sale. I have been greatly impressed with the professionalism, determination and commitment from all at RMS. I have no hesitation in recommending this office to anyone considering buying or selling a property in the Gosforth area.

Rick · 24 August 2022

★★★★★ 5/5

Trustpilot

Highly recommend Alistair Bowman

Alistair was so helpful throughout, as first time buyers he explained everything thoroughly and helped make it so much easier to understand. He was always available for any questions and helped the whole thing remain stress free.

Anthony · 22 December 2021

★★★★★ 5/5

Trustpilot

First time buyers - Blyth branch

We were first time buyers but Kate at the Blyth Branch was great and made buying our home a lot easier than expected! She always kept us up to date and is quick to respond to emails. Thank you Kate.

Rachel · 7 June 2021

★★★★★ 5/5

Trustpilot

Absolutely amazing service

Absolutely amazing service. Jon went above and beyond to help us, couldn’t thank him enough. Highly recommend.

Holly · 20 November 2023

★★★★★ 5/5

Trustpilot

Excellent

So happy with the care and attention we received from Hannah and the rest of the team. They were thorough in showing us round our new house, very easily contactable and were quick to answer any questions we had. I would definitely recommend and use again if ever needed.

Emma · 19 September 2024

★★★★★ 5/5

Trustpilot

Rook Matthews Sayers Whitley Bay Branch

We used the Whitley Bay branch of Rook Matthew Sayers and what a pleasure it is to say how good they are. All the staff were very friendly and extremely helpful, what I liked most of all was how proactive they were, they acted upon things quickly and kept us informed every step of the way. Would definitely recommend them to anyone thinking of buying or selling. Well done team !

Marie · 9 June 2023

★★★★★ 5/5

Trustpilot

RMS have been fantastic throughout

RMS have been fantastic throughout the process of buying my current house. RMS helped me significantly during the initial negotiations to help me secure the property and also acting as a reliable intermediary between both mine and the sellers solicitors. I had a great amount of trust and confidence with RMS throughout the entire process - they often offered support with communication to help speed up the buying the process and ensure the transaction went as smoothly as possible. Additionally, since moving into the property RMS have offered expert advice on how to increase the market value of the property.5* all around

Harley · 22 July 2022

★★★★★ 5/5

Google

I used RMS Jesmond to sell my flat in 2021. Marie, Kevin and the team were great throughout, giving helpful advice and always responded quickly to any queries. The whole process was very easy.

Daniel · 16 April 2022

★★★★★ 1/5

Trustpilot

Do not recommend

Not a good experience at all with gosforth branch. Viewed a house and after our offer got accepted we found out from our surveyor that the house was a leasehold (advertised as freehold online) when we enquired with staff at the branch they said it was 100% freehold property. After making more enquiries we found out that the house was a leasehold and we backed out even though the agents were saying it was a freehold. After we backed out the advert went up again for the house - only this time advertised as leasehold! We only went forward with this property as it was claimed to be freehold but the experience from the beginning was awful. For a first time buyer would not recommend. We spent a lot of money on the survey report and only to found out it’s a leasehold property. If RSA did their own proper work we wouldn’t have to lose out on that money and wouldn’t have gone ahead with the property either. Not the type of agents you want to purchase a house with.

Customer · 3 July 2022

★★★★★ 5/5

Trustpilot

Excellent service provided by whole of…

Excellent service provided by whole of Ryton team. As the client they kept me updated by phone and/or email explaining everything as it happened. Special shout out to Steven who was friendly, approachable and professional at all times. Highly recommend.

Mrs · 27 February 2021

★★★★★ 5/5

Trustpilot

Mortgage Through Alistair

Alistair helped us through our mortgage from the first appointment right up until completion. always helpful and friendly and answered My 101 Questions within hours of me asking them! Nothing was an issue for Alistair and he always explained things so we could understand! Absolutely Brilliant and would definitely recommend to friends and family.

Jade · 10 June 2024

★★★★★ 5/5

Trustpilot

Thank you to Alistair Bowman

Big thank you to Alistair Bowman for his help with my recent house purchase. Alistair has always been available and helpful throughout the whole process and made the experience a lot less stressful! Thanks again

Becky · 10 January 2022

★★★★★ 5/5

Trustpilot

Sian at Ponteland has been very helpful…

Sian at Ponteland has been very helpful helping me find properties and arrange viewings Thank you 😊

Customer · 15 October 2023

★★★★★ 5/5

Trustpilot

Highly recommend

We could not thank the staff enough for their never ending support in the sale and purchase of our homes! The staff are friendly, informative, quick to reply with fantastic communication skills and go above and beyond to help through the process. Everyone we dealt with in the gosforth and west Denton staff were amazing- from Natalie, Eve, Jack, David and Neil to name but a few. Thankyou so much for helping us find our dream home and making the sale of our first home so smooth.

Samantha · 23 May 2022

★★★★★ 5/5

Trustpilot

Quality customer service

I started the process of purchasing a property in mid February through the Whitley Bay branch. I completed in early May. I used RMS for all aspects including arranging the mortgage as well as using their recommended lawyers for all the legal aspects and without doubt it was money well spent and a sensible decision. I would recommend using RMS to anyone. I was kept informed throughout the process and any questions I had were answered quickly and efficiently. I will definitely use RMS should I go through the process again.

Ian · 21 May 2022

★★★★★ 5/5

Trustpilot

Great, friendly service …

This was the second time that we’ve used Rook Matthews and we were very happy with the service we received on both occasions.Zara at Ryton made the process easy and updated me regularly on the progress of the sale.

Norma · 2 March 2021

★★★★★ 5/5

Trustpilot

Friendly and smooth service

All the agents I dealt with at Rook Matthews Sayer (Richard, Natalie and Eva) were all really friendly and helpful. They would get back to me quickly with any answers to queries I had and as this was the first time I was buying a house, they made the process really smooth and as stress free as could be so thank-you RMS!

Rebecca · 3 December 2023

★★★★★ 5/5

Trustpilot

Fantastic service

The communication from the very start when enquiring about the house to completion has been fantastic, The team at the Bedlington branch have been very patient and forth coming when coming across the hurdles we encountered in our chain,Thank you so much for all your assistance and help!

Sam · 28 August 2024

★★★★★ 5/5

Trustpilot

Absolutely amazing service from…

Absolutely amazing service from everyone at the office...nothing was a problem and every query was dealt with promptly and professionally.Thank you for everything especially Dawn who is a credit to the company.

Mrs · 10 April 2022

★★★★★ 5/5

Trustpilot

Alistair Bowman

Fantastic service from Alistair throughout the process. Really informative and helpful.

Stuart · 27 July 2026

★★★★★ 5/5

Trustpilot

A fantastic experience selling my…

A fantastic experience selling my property with RMS, the house sold within a few days and the whole team kept me in the loop during the sale. Very approachable and knowledgeable. If I’m to sell again, I will be straight back to them. Couldn’t recommend enough!

Jordan · 14 September 2024

★★★★★ 5/5

Trustpilot

Once again our lovely mortage advisor…

Once again our lovely mortage advisor from the bedlington branch Alistair has again went above and beyond for us. Nothing is to much bother and he works his bit off to make sure everything was sorted for us after a long long sale! Thank you so much again

Ailis · 12 August 2024

★★★★★ 5/5

Google

I have used Rook Mathews Sayer Jesmond office to sell, buy and rent property. The staff are established, very polite and knowledgeable and are all so friendly. I highly recommend this estate agents. Thank you to the Jesmond team.

Jo · 20 December 2025