Rook Matthews Sayer Newcastle Upon Tyne reviews

★★★★★ 5/5

Google

A friend of mine had used RMS to purchase his property and said how great they were, so when I started this process for myself, they were the company I used as well. I couldn't have asked for a better mortgage broker to help me complete on my first home. RMS were attentive, helpful and quick to answer any questions I might have had and they certainly helped to get the best deal out there for me.

Alexandra · 12 October 2021

★★★★★ 5/5

Trustpilot

🌟🌟🌟🌟🌟

Brilliant people helped me get in my new house every step of the way they had gone above and beyond in every situation and helped me with every question in the best possible way

Matty · 19 December 2024

★★★★★ 5/5

Trustpilot

Rook Mathews Gosforth

I never thought I would say an estate agency was worth every penny, but in this instance it certainly has been. Natalie Best handled every curved ball thrown at us . She gave us help, reassurance and guidance every step of the way. For which we are extremely grateful. Definitely a positive experience for us.

Lynne · 5 December 2023

★★★★★ 5/5

Trustpilot

Rookmatthewsayer Gosforh

Wonderful and professional service from start to finish. All the staff I dealt with at RMS genuinely have the best interests of their customer at heart. Despite the stressful time I was going through they were not only helpful and efficient but also calm, kind and reassuring with nothing being too much trouble. A heartfelt thank you to everyone in the Gosforth branch, I cannot recommend them highly enough.

Susan · 10 September 2022

★★★★★ 5/5

Trustpilot

Gosforth RMS. Exceptional.

I have recently completed on the sale of a property with RMS Gosforth. The team are a credit to the larger company - friendly, efficient and at all times professional. They clearly understand their business and I would not hesitate to recommend. Thank you for making what I expected to be a painful process so easy and straightforward. From valuation to completion stage the service provided was exceptional.

Sandra · 29 September 2022

★★★★★ 5/5

Trustpilot

Neil Walton has given me so much help…

Neil Walton has given me so much help throughout the entire process. I am first time buyer and he has given me so much clarity and assurances on things that initially seemed daunting. 10/10 would recommend.

Matthew · 23 October 2024

★★★★★ 5/5

Trustpilot

Thank you Michael Fox for your…

Thank you Michael Fox for your expertise and service. A great job well done. Completed today!

Marilyn · 27 January 2023

★★★★★ 5/5

Google

We just bought our first flat with the help of Marie, Kevin and the Jesmond team and they couldn’t have been more helpful! They went above and to keep in touch with us about the sale and give us advice around contacting our solicitor. Their fantastic communication and support throughout the whole process was a huge help. Thank you so much!!

Rosie · 13 April 2023

★★★★★ 5/5

Trustpilot

House sale and purchasr

As usual, a fantastic service from Rooks on our house sale, we were kept informed of everything and found the whole process was stress free, the staff were so helpful and pleasant

Gillian · 30 November 2024

★★★★★ 5/5

Trustpilot

Excellent Service from Rook Matthews…

Excellent Service from Rook Matthews Newcastle/ West Denton, with regular updates throughout the purchase of our new home. Massive thanks to Barbara for all your support. Jayde Hill

Jayde · 7 April 2021

★★★★★ 5/5

Trustpilot

Friendly and professional

I was helped by Gordon Bird recently whilst taking on a commercial lease, and he was very professional, responsive and friendly throughout. Thanks for your help Gordon!

Aidan · 7 June 2021

★★★★★ 5/5

Trustpilot

Excellent service from the Fenham…

Excellent service from the Fenham branch. Steve who initiated the sale was friendly, positive and helpful. Throughout what ended up being a rather tricky process, the sales negotiators, Stacey and Dillon in particular were reassuring and did everything they could to facilitate the process as swiftly as they could.

B.R · 16 January 2024

★★★★★ 5/5

Trustpilot

Rook Matthews Sayer - West Denton

Many thanks to the Rook Matthews Team at West Denton. You assisted me in my initial purchase in 2008, arranged rental during my tenure working overseas and most recently arranged the sale of the property. Not everything has been clean sailing, but I totally appreciate the dedication and assistance that the team have provided over the past 13 years. Special gratitude to Chloe; Ellie and Barbara in my dealings with you.

Alan · 4 December 2021

★★★★★ 2/5

Trustpilot

Be faster responding to emails ,when…

Be faster responding to emails ,when you live abroad and you have to sort things out yourself ,when they get paid to do this It’s not Olly he’s been very quick no problems with him at all

Tracey · 19 August 2024

★★★★★ 5/5

Trustpilot

Excellent service and comms from Sian…

Excellent service and comms from Sian and the team at Ponteland office. Thank you

Emma · 22 December 2022

★★★★★ 5/5

Trustpilot

Excellent

Dealt with Ellie at West Denton who was excellent and answered any questions I have had. Couldn't fault the service. Would highly recommend

George · 21 September 2021

★★★★★ 5/5

Trustpilot

This is the second time that we have…

This is the second time that we have used Alistair Bowmen and RMS to arrange our mortgage. We couldn’t recommend them enough and will be definitely going back in the future.

J · 31 October 2024

★★★★★ 5/5

Trustpilot

Fantastic mortgage advisory service

Fantastic mortgage advisory service. Alistair from the Forest Hall branch took us through the process at a scary time with high interest rates. He helped us pick the best option and then arranged everything for us, taking away all the expected stress from remortgaging. We will be back next time!

Matthew · 6 November 2023

★★★★★ 5/5

Trustpilot

Expectations met and exceeded.

It turned out I sold and bought with RMS and I honestly couldn’t be happier. Every single member of the team at the Ponteland branch for my purchase were amazing. Everyone was really friendly, messages were communicated quickly and there was always a positive outcome. I would absolutely recommend using RMS in Ponteland if you were looking to sell, or buy in the area.

Kirsty · 24 August 2022

★★★★★ 4/5

Trustpilot

Good communication

Good communication, quick to reply to my emails/calls. Danielle was very good and stayed in regular contact to keep me informed during the process.

MALCOLM · 22 May 2021

★★★★★ 5/5

Trustpilot

Highly Recommended Agency

We just recently purchased a house from this agency and everybody are amazing from the time of viewing the house up to completion. We always get a quick response from them, answering all our questions. We would like to specifically commend Barbara Storey for a fantastic job. She has guided us all throughout which is a massive help especially we are first time buyers. She is an tremendous asset to the company.

Yosha · 10 May 2021

★★★★★ 5/5

Trustpilot

Shout out to Neil Walton…

Just want to give Neil Walton a shout out for being amazing. We are both first time buyers and he helped us through out even when one of our purchases fell though, and he advised us on our next steps.He was super helpful and glad he was along our journey.

Jamie · 17 October 2023

★★★★★ 5/5

Trustpilot

Exceptional service from the Ryton…

Exceptional service from the Ryton branch who handled the sale of our property with professionalism and expertise from beginning to end.From initial dealings with Victoria who handled the valuation, viewings and offers to Julie who handled most of the subsequent dealings with our buyers I have nothing but praise and would 100% suggest you let them handle the sale of your property if you are in the Ryton office area.

Nick · 10 September 2021

★★★★★ 5/5

Trustpilot

We sold our flat and despite a pandemic…

We sold our flat and despite a pandemic and RMS closing the local office during the sale we couldn’t have experienced a more professional service. In fact, Laura from RMS was on the ball throughout and did a better job than our solicitor. Without her we’d never have known our solicitor was causing a delay. We’ll definitely use RMS when we sell our next property - not so sure about the solicitor.

GH · 14 April 2021