Trusted Agent profile · Newcastle Upon Tyne
★★★★★
638 reviews across 2 platforms
51 St. Georges Terrace, Jesmond, Newcastle Upon Tyne, NE2 2SX
Rook Matthews Sayer's office in Newcastle Upon Tyne, at 51 St. Georges Terrace, is rated 4.8 out of 5 across 638 reviews on two platforms, including 39 Google reviews rated 4.4.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Mortgage Adviser
Neil our mortgage advisor was very helpful every step of the way and found us a great offer, even when we had a tricky set of circumstances (myself being an international citizen) and was able to help us navigate it all very effectively and kept us well informed
Thank you so much Chris for taking the time to leave this fab review for Neil our Mortgage Advisor.
5/5
TrustpilotExcellent service from the RYTON branch
Purchased a property through the RYTON branch. The staff acted in a friendly and professional manner at all times. Emma and Victoria in particular were incredibly helpful and supportive throughout, even with the complexities of a long chain and repeated issues with solicitors. Can't rate them high enough!
Thank you Paul for the kind words for Emma and Victoria in RMS Ryton, we really appreciate you highlighting them to us. Good luck in your new home!
5/5
TrustpilotDefinitely recommend
Excellent handling of a very protracted and difficult house sale. Really good communication and customer care. Very kind staff who acknowledged how difficult selling a family home is for a bereaved family. Would definitely recommend Rook Matthew Sayers Gosforth office
Thank you so much for taking the time to highlight our team in Gosforth, we really appreciate it! We'd also like to express our thanks for entrusting RMS with the sale of your family home, we're so pleased you felt supported by our team throughout the process. Your recommendation means the absolute world to us, as there is no better feedback than this. Thanks again and best wishes, RMS.
5/5
TrustpilotMichael Storey, Mortgage Broker at Rook Matthews Sayer, Ryton.
I couldn’t fault anything. Being a first time buyer the process explained to me was straight forward, he explained it in ways that I could understand- which was very helpful
5/5
Trustpilot1st Class Service & Staff
I have used Rooks Matthews Sayer for 5 property sales over the last 2 years and the service has been outstanding from beginning to end, despite challenges thrown at us through covid! All the staff I have dealt with; Alison, Michelle, Dawn, Kate and Jack have been wonderful and I cannot recommend them highly enough. I would certainly use them again for both purchases and sales as you are in safe hands with their professional and friendly staff.
Dear Delyth, thank very very much for your repeated custom and loyalty, we really do appreciate it. We're so glad that the whole team have continuously provided you with marvellous service and ensured success with all your purchases and sales. We look forward to working for you again in the future. Many thanks again!
5/5
TrustpilotAlistair Bowman Mortgage Advisor
Alistair Bowman has been my mortgage advisor since 2019 and has been professional and gave me great advice would highly recommend and wouldn’t go anywhere else.
Dear James, thank you for this wonderful 5* review for our mortgage advisor Alistair.
5/5
TrustpilotGeorgia House move
I woukd just like to say that Georgia was so helpful, very easy to talk to and very polite.She was actually amazing and helped make a stressful time a bit easier. Thank you so much.
Dear Margaret, thank you very much for taking the time to leave our lettings application processor, Georgia 5 stars and a lovely review. We are so glad she was able to relieve a little bit of the stress of moving for you! We hope to be able to assist you again in future, should you require it! Thank you again
5/5
TrustpilotRook Matthews Ponteland staff handled…
Rook Matthews Ponteland staff handled our house sale extremely well and were very professional in their full approach to the transaction.Whilst in the end we did not proceed with the sale this was entirely due to us not being able to find suitable alternative accommodation even though Rook Matthews had found us an extremely patient buyer.It is now our intention to look for another smaller property in a few years when we are a little older and we will have no hesitation in using Rook Matthews Ponteland again.
Dear John, thank you for taking the time to write such lovely words about our Ponteland team. We're so pleased that they provided you with professional service throughout the transaction. We hope in future we're again able to secure you a buyer and at a price you're happy with again. Many thanks again and we look forward to working for you in the future!
5/5
Trustpilot5 star and then some
Exceptional service and attention to detail from Alistair. Regular updates throughout the whole process, he made contact at all the right times and as he said he would. A man of his word and the true embodiment of the word professional. I literally cannot recommend highly enough. Thank you again.
We really appreciate your recommendation of our Mortgage Advisor Alistair, Micky! We are very pleased to have him as part of our team and to have another review highlighting his customer service to us. Thanks again, RMS.
5/5
TrustpilotExcellent service
Barbara and the team were extremely helpful from start to finish, guiding me through the process and managing all of the viewings and enquiries. This made things much easier for us as a family.
Dear Mrs Foreman, thank you for taking the time to leave our West Denton branch, specifically Barbara 5 stars and a lovely review. It's great to know the quality of service you received allowed the process to be easier for you and your family. Thank you again!
5/5
TrustpilotProfessional service
Very professional service. Sold a commercial property for me. Highly recommend. Thanks to Michael, Gordon and Chris.
Thank you so much for the five star review of RMS Commercial Mr Kuhnbaum, we really appreciate it!
5/5
Trustpilot6 wallington drive
I must say that the staff at west Denton were very professional,a shout out to Barbara and ellie, couldn't have got through the whole process without there help made the process so much easier
Hi Stephen, thank you for taking the time to leave our West Denton branch such a kind review. I'm sure the team and especially Barbara and Ellie really appreciate it. We hope to be able to assist you again, should you require it!
5/5
TrustpilotThe most helpful estate agent known to man!
From the absolute beginning of my house sale journey I have been treated with the upmost respect and nothing was ever a bother. I explained my current situation and the reason why I required such a quick sale and the staff took everything on board and acted promptly. Within 3 days of putting my house up for sale it was sold. I had interest from the very beginning. Michelle and Kate guided me throughout the sale process and we’re very helpful had I needed anything clarified, Dawn also supported as she chased the buyers solicitors on several occasions for answers. Thank you to everyone who helped and supported me along this journey. After using a previous estate agent with no luck I really wouldn’t use anyone else. Yous are all amazing and deserve the absolute world!
Dear Jodie, thank you very much for taking the time to write such an in depth review full of praise and lovely words. We're so glad that our team were able to secure you a buyer very quickly and at a price you were happy with. You're very welcome and hope you consider using RMS again in the future, thanks again!
5/5
TrustpilotFIRST CLASS SERVICE FROM WEST DENTON BRANCH
Used the West Denton branch to handle the sale of my property and was impressed with the service from start to finish. Realistic valuation, honest and open property appraisal and regular and timely communication throughout. The team are approachable and professional, deliver first class customer service and were a pleasure to deal with.
Thank you so much Geraldine for leaving RMS West Denton a fantastic review, we really appreciate your kind words and the time you have taken to write this.
5/5
TrustpilotRMS West Denton
Just about to complete on the sale of my late aunties property in what has been a very difficult and emotional time the staff at RMS West Denton have been amazing. Bruce and Ellie have been so professional, kind, patient and understanding x Ellie I don’t think I’d have got through last couple of weeks without your help and kindness you are a star and a credit to RMS Thank you all
Dear Michelle, thank you so much for this wonderful 5* review for RMS West Denton. Selling a house is known to be one of life's most stressful tasks so we are glad Bruce and Ellie were able to help you through it.
5/5
TrustpilotFirst time buyer
I used Alistair and the combination of the ashington and Bedlington branches to buy my first home. Whole process with them was brilliant and easy to follow. Amazing help from Alistair to to get everything sorted Would definitely recommend
Thank you so much Damian for leaving a great 5 star review for our Mortgage Advisor Alistair and the rest of our teams across Ashington and Bedlington.
5/5
TrustpilotGordon and the team worked extremely…
Gordon and the team worked extremely hard to get our purchase across the line despite difficulties due to the current climate. They always responded to queries and addressed issues swiftly. I’d recommend. Thanks again.
Thank you Chris for such a wonderful review for Gordon and our commercial team, they are very valued members of Rook Matthews Sayer.
5/5
TrustpilotPurchase - excellent experience
Thank you for all the assistance in our recent purchase. Ellie. Natalie and Neil at Gosforth Branch. A great experience with strong communication and chasing the vendors and our solicitors by the team. Really appreciated this as it kept us informed.
Thank you so much Michael for leaving this fantastic review for RMS Gosforth, we really appreciate it!
5/5
TrustpilotGreat service
I was guided through my purchase from day one, kept informed and could always speak to someone if needed. Great service by all and in particular Michelle. Thank you very much.
Dear Amber, thank you for taking the time to leave 5*s for Michelle and her team at Blyth. We hope you're very happy in your new home!
5/5
TrustpilotExcellent service from Alnwick team
Well done to the team for knowing the market so well and the effort put in to ensure that the exchange went through very smoothly and efficiently. The team knew when picking up the phone would make a difference.
We really appreciate you taking the time to leave this lovely review for RMS Alnwick, thank you. We're pleased to know you felt supported by them and to know their effectiveness doesn't go unnoticed.
5/5
TrustpilotWe used our local branch at Forest Hall…
We used our local branch at Forest Hall and everyone there was extremely helpful, efficient and friendly. We were kept up to date with viewings and feedback from potential buyers, they helped us with paperwork and legal documents and the whole experience was seamless. We will definitely recommend them.
Dear Jan, we're absolutely thrilled to receive your recommendation for RMS Forest Hall. We can't thank you enough for taking the time to leave us such a fantastic review and for trusting us with your sale.
5/5
TrustpilotWe had a really smooth experience
We had a really smooth experience. Everything went very smooth and we have got the house that we really wanted. My 2 year old is gonna have the perfect bedroom now. Thanks guys
Dear Adam, thank you so much for taking the time to leave us 5*s and such a lovely review. It was genuinely a pleasure to read by both myself and the Amble branch. We hope you and your daughter are very happy in your new home. Thank you again!
5/5
TrustpilotFirst time buyers experience
We had a fantastic experience with Rook Matthews Sayer when buying our first house. Alistair Bowman, a mortgage manager in the firm was brilliant. He took my partner and I through every step of the way, keeping us on the right track and rapidly answering our (many!) questions. He made the whole experience a lot less stressful. We would highly recommend his services.
Dear Faye, thank you for such a wonderful five star review for our mortgage advisor Alistair in RMS Ashington, we really appreciate it.
5/5
TrustpilotThe team at Rook Matthew Sayers…
The team at Rook Matthew Sayers Ponteland office did NOT disappoint. From the valuation visit, throughout the sale process & up until completion we felt their advice, market knowledge & professionalism was everything we wanted from a team trusted to sell our property. They understood our house wasn’t just a ‘house’ but our home and this home needed to be sold as such. From the initial photography, online marketing, accompanied viewing and high levels of communication throughout the process we couldn’t have been more satisfied. Well done the Ponteland RMS team. We’re glad we chose you!
Dear, Thank you for taking the time to leave our Ponteland team such a great review, they are such highly valued members of the Rook Matthews Sayer family. I hope we can be of assistance to you again in the future, should you require it.
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