Rook Matthews Sayer Newcastle Upon Tyne reviews

★★★★★ 5/5

Trustpilot

We would like to give a big thank you…

We would like to give a big thank you to RMS in Blyth. They took us on to purchase a lovely property in Blyth, which we were unable to visit due to Covid. Videos made to imitate a visit with our particular requests. From start to finish good communication from Katie, Michelle, Alison and Dawn, despite the difficulties being faced by everyone dealing with Covid. Thanks to the team.Best wishes

Jacqueline · 16 September 2021

★★★★★ 5/5

Trustpilot

Alistair Bowman

I recently used Alistair as my mortgage advisor again, this was my first time using him for just myself and I couldn’t be more pleased with the experience.

Megan · 16 April 2026

★★★★★ 5/5

Trustpilot

Alistair the great Bowman

We highly recommend Alistair! He has been fantastic in assisting us with our mortgage, then the remortgage! Communication is always outstanding, he is very professional and is always on the end of the phone if we had any questions!

Claire · 3 June 2024

★★★★★ 5/5

Trustpilot

Supportive and helpful

Sold my house through Rook Matthews Sayer. Complications further down the chain lead to stressful delays in the process. RMS, and in particular Natalie, looked after me, kept me updated and advocated for me throughout. I can’t thank them enough and would recommend their services.

Claire · 28 January 2024

★★★★★ 5/5

Trustpilot

From valuation all the way to completion

From valuation all the way to completion of sale all the staff at RMS were excellent. We were In contact with all of the team at RMS who were friendly, helpful, supportive and professional.

Annie · 20 February 2026

★★★★★ 5/5

Trustpilot

Outstanding customer service

RMS Bedlington were outstanding from start to finish. From the day they valued my house right through to completion they were always on hand to assist with any queries, no matter how small. Couldn’t fault them at all.

Kellie · 6 June 2024

★★★★★ 5/5

Trustpilot

Only dealt with Bruce & Elle at this…

Only dealt with Bruce & Elle at this branch in West Denton but can’t praise them enough . Bruce did fantastic photos of my property & advised me on what the property was worth & Elle did most of the correspondence regarding the sale , plenty viewings were arranged & the property was sold very quickly. Would definitely recommend .

Ludlow · 24 November 2022

★★★★★ 5/5

Google

I cannot praise Rook Mathews Jesmond enough. From the first phone call to arrange a valuation to completion, I have had excellent service. Marie and Kevin have all been so efficient, so friendly and supportive in assisting me in the sale of of my home. They have answered all emails promptly, returned all calls promptly and have kept me well informed right through to how things were progressing. They are such a lovely, polite and caring team and all are a credit to Rook Matthews. Thank you! I couldn’t have done it without you. Deborah Webster.

Deborah · 14 September 2024

★★★★★ 5/5

Trustpilot

Excellent

Ellis, Emma and Matthew were brilliant.

Sarah · 22 May 2026

★★★★★ 5/5

Trustpilot

An excellent and trustworthy service.

Any contact with the Jesmond branch was, from the beginning, professional, courteous and 'human'. Special mention to Marie whose knowledge and expertise impressed and her manner was engaged and engaging. An excellent and trustworthy service all round- in a somewhat protracted (no fault of RMS) process.

Mr · 21 December 2023

★★★★★ 5/5

Trustpilot

Alistair was fantastic throughout the…

Alistair was fantastic throughout the whole process, offered good advice to help us to make our decision and kept in touch all the way through the process making it all very straight forward, we would definitely recommend RMS and use their service again in the future.

Bari · 16 December 2023

★★★★★ 5/5

Trustpilot

So helpful and on the case at all times!

The staff at Rook Matthews Sayer offer a totally professional sevice. They are efficient, warm and friendly and you can rely on them to keep you up-to-date with developments as well as go the extra mile. Thank you!

Marian · 7 September 2026

★★★★★ 5/5

Trustpilot

Sian Barbara and Elspeth at the…

Sian Barbara and Elspeth at the Ponteland office have been unbelievably helpful during what, for me, has been a very difficult time. Information is key and they have kept me informed at every stage of my sale and purchase. I wouldn’t go anywhere else. Thank you ladies.

Michael · 31 October 2023

★★★★★ 5/5

Trustpilot

Sale of Property

The Ladies at RMS Bedlington Office were both friendly and efficient. They kept me informed every step of the way throughout the viewing and house sale process and I cannot recommend them highly enough.

Alison · 17 July 2024

★★★★★ 5/5

Trustpilot

Great experience

I highly recommend going through this estate agents the staff where very helpful.

Paul · 15 July 2026

★★★★★ 5/5

Trustpilot

Thank you

Neil was very helpful and he provided me with lots of valuable advises. All the team at Gosforth branch were friendly and professional. Thank you so much Neil for the support throughout my mortgage process.

Asa · 29 June 2024

★★★★★ 5/5

Trustpilot

Fantastic team at Fenham

The team at Fenham branch were all absolutely fantastic, they all went that extra mile, especially Dylan!Everything was handled professionally. When we had to go into the office we were greeted with a smile it makes all the difference when you’re moving and everything is stressful.

Tina · 15 November 2023

★★★★★ 5/5

Trustpilot

100% recommended

Recently completed another house purchase and used Alistair Bowman again as our mortgage advisor.

Brad · 6 July 2026

★★★★★ 1/5

Google

An awfully run company. Wouldn’t give keys to a rental house because tenancy agreements hadn’t been signed, yet they only sent the documents out on the day of tenancy start date! Documents that should have been sent out months in advance. Furthermore, they said they’re still confirming if deposits and rent had been paid on the tenancy start date, even though this had been paid weeks in advance. Once documents had all been signed, by tenants and guarantors (all guarantors had to sign while at work and in meetings), they then told us they couldn’t confirm from head office because they were on their lunch breaks or in meetings, leaving us waiting for several hours by the house. Tenancy start date was already pushed back by a few days, which was not even stated in the tenancy agreement and remained as the original date. Constantly chasing them up via phone calls despite them telling us they’d contact us. Thankfully the last year i’m renting a student house.

Oli · 26 September 2025

★★★★★ 5/5

Trustpilot

Flat sale

I needed to sell my Mum's flat after she died. All the staff at RMS in Blyth made it much easier, they were well informed and very helpful. The flat was marketed well, it sold in a few days and I was always informed of the progress in completing the sale. I recommend RMS Blyth very highly.

Mr · 9 December 2022

★★★★★ 5/5

Trustpilot

I've dealt with the Gosforth office…

I've dealt with the Gosforth office whilst in search for a property and in paricular Richard has been a great help! They've kept in touch, shared new properties that I might be interested in, and offered advice where needed.I would definitely recommend them!

Harry · 11 December 2023

★★★★★ 5/5

Trustpilot

I've been dealing with the Gosforth…

I've been dealing with the Gosforth branch recently, in particular Ellie Erskine in the sales department. They've been excellent so far, stayed in touch regularly, offered advice where needed and been nothing but helpful. If you're buying/selling/renting etc I'd highly recommend these guys.

David · 7 December 2023

★★★★★ 5/5

Google

I recommend the Rook Mathews Office in Jesmond, Newcastle Upon Tyne. They are a reliable and competent real estate agents. They sold my house for me even though I was living in Poland and everything was dealt with very well, they were really friendly and helpful. Marie the manageress was exceptional, she went above and beyond the call of duty. Thank you very much for achieving such great value for my house. Regards Alice Mazur.

Tilly · 26 October 2025

★★★★★ 5/5

Trustpilot

Excellent service at the West Denton branch

Everyone at the West Denton branch were fantastic, and provided a very smooth house sale service and experience from start until end.

Julia · 22 April 2026