Rook Matthews Sayer Newcastle Upon Tyne reviews

★★★★★ 5/5

Trustpilot

Michael is a star!

Michael and Gordon were fantastic throughout the sale of my commercial property. Both were very knowledgeable and always available to contact for any questions, no matter how small. Michael Fox found me a buyer within 3 hours of going on the market... an ongoing contact of his. I would not hesitate to use RMS commercial services in the future! Thanks!

Kate · 29 April 2023

★★★★★ 5/5

Trustpilot

We had an excellent experience with our…

We had an excellent experience with our estate agent, Dylan. Our purchase journey was not always smooth, but Dylan did everything he could to help make it happen.

Roselind · 1 May 2026

★★★★★ 5/5

Trustpilot

RMS COMMERCIAL - LETTING and SALES

I can highly recommend the commercial team at RMS. They not only managed to quickly find a reliable tenant for me 2yrs ago, they also helped sell the property for me during the pandemic. The whole team led by Michael have always been so helpful and professional. A special thanks to Chris and Gordon who updated me all the time. Their determination to achieve a positive outcome never failed. An excellent and reliable service.

Jane · 26 February 2021

★★★★★ 5/5

Trustpilot

Great local estate agent

I used RMS Jesmond to find a tenant for our flat in Newcastle. From on the onset Cristy and team have been clear, helpful and proactive. The entire sign up, marketing, tenant finding and tenant processing (referencing and contracting) has been smooth and seamless. I was able to get a good tenant with an uplift on our rental income within 2 weeks of the property being emptied.

Mohammad · 6 May 2022

★★★★★ 5/5

Trustpilot

First class

I would not hesitate to use the services of Alastair , the financial advisor, should I need them. He is excellent. Everything is explained ( including the charges) and if it not for his sound advice we would have withdrawn from and very lengthy and unnecessarily complicated purchase . It’s rare to find such a transparent service in this field and we thank him for his expertise and support

Sally · 25 January 2022

★★★★★ 5/5

Trustpilot

Excellent , highly recommended

The whole process from initial valuation to completion has been handled very effectively and professional . This sale could have difficult as I was at a distance to the property but the whole team especially Dylan went above and beyond to get the sale over the line . Highly recommended.Thank you for making the whole thing as easy as possible

ANDREW · 19 December 2024

★★★★★ 5/5

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Mortgage advisor service is absolutely…

Mortgage advisor service is absolutely fantastic, Alistair is an expert with a wealth of expertise, and for the last 7 years has been able to set us up with three exclusive mortgage deals for his customers. All of which have been more competitive rates than I could find independently. Would highly recommend to anyone.

Shaun · 2 August 2023

★★★★★ 5/5

Trustpilot

As a first-time buyer

As a first-time buyer, I honestly couldn’t have asked for a better experience with Rook Matthew Sayer. They helped me through everything from start to finish, explaining each step clearly and making the whole process completely stress-free.

Liam · 10 February 2026

★★★★★ 5/5

Trustpilot

Excellent local estate agent

We have just sold our parents house through the Fenham, Newcastle branch of RMS. This was an excellent and friendly service. They looked after us and answered all of our queries. I would happily recommend their service.

Andrea · 28 September 2026

★★★★★ 5/5

Trustpilot

RMS Gosforth

RMS Gosforth were fantastic during our house purchase that completed in September. Our purchase took a while to go through (Due to other issues that arose out of control) but Rook Matthew Sayer were brilliant in keeping us updated with the vendor. Special thanks to Eve & Natalie who helped us throughout the purchase and are a real asset to RMS.

Chris · 6 December 2022

★★★★★ 5/5

Trustpilot

We would like to give a big thank you…

We would like to give a big thank you to RMS in Blyth. They took us on to purchase a lovely property in Blyth, which we were unable to visit due to Covid. Videos made to imitate a visit with our particular requests. From start to finish good communication from Katie, Michelle, Alison and Dawn, despite the difficulties being faced by everyone dealing with Covid. Thanks to the team.Best wishes

Jacqueline · 16 September 2021

★★★★★ 5/5

Trustpilot

Alistair the great Bowman

We highly recommend Alistair! He has been fantastic in assisting us with our mortgage, then the remortgage! Communication is always outstanding, he is very professional and is always on the end of the phone if we had any questions!

Claire · 3 June 2024

★★★★★ 5/5

Trustpilot

Alistair Bowman

I recently used Alistair as my mortgage advisor again, this was my first time using him for just myself and I couldn’t be more pleased with the experience.

Megan · 16 April 2026

★★★★★ 5/5

Trustpilot

Supportive and helpful

Sold my house through Rook Matthews Sayer. Complications further down the chain lead to stressful delays in the process. RMS, and in particular Natalie, looked after me, kept me updated and advocated for me throughout. I can’t thank them enough and would recommend their services.

Claire · 28 January 2024

★★★★★ 5/5

Trustpilot

Only dealt with Bruce & Elle at this…

Only dealt with Bruce & Elle at this branch in West Denton but can’t praise them enough . Bruce did fantastic photos of my property & advised me on what the property was worth & Elle did most of the correspondence regarding the sale , plenty viewings were arranged & the property was sold very quickly. Would definitely recommend .

Ludlow · 24 November 2022

★★★★★ 5/5

Trustpilot

From valuation all the way to completion

From valuation all the way to completion of sale all the staff at RMS were excellent. We were In contact with all of the team at RMS who were friendly, helpful, supportive and professional.

Annie · 20 February 2026

★★★★★ 5/5

Google

I cannot praise Rook Mathews Jesmond enough. From the first phone call to arrange a valuation to completion, I have had excellent service. Marie and Kevin have all been so efficient, so friendly and supportive in assisting me in the sale of of my home. They have answered all emails promptly, returned all calls promptly and have kept me well informed right through to how things were progressing. They are such a lovely, polite and caring team and all are a credit to Rook Matthews. Thank you! I couldn’t have done it without you. Deborah Webster.

Deborah · 14 September 2024

★★★★★ 5/5

Google

Rook Matthews Sayer have restored my faith in rental agencies after it had been completely shattered by the utterly dire Groves Residential. RMS are efficient, proactive, reactive, organised and display good communication skills. The application process was a very easy and smooth transaction and I was kept informed of progress. I now have a place that I'm proud to call home and with a brilliant landlord.  Thank you so much Cristy and Summer!

Karen · 12 October 2020

★★★★★ 5/5

Trustpilot

An excellent and trustworthy service.

Any contact with the Jesmond branch was, from the beginning, professional, courteous and 'human'. Special mention to Marie whose knowledge and expertise impressed and her manner was engaged and engaging. An excellent and trustworthy service all round- in a somewhat protracted (no fault of RMS) process.

Mr · 21 December 2023

★★★★★ 5/5

Trustpilot

Alistair was fantastic throughout the…

Alistair was fantastic throughout the whole process, offered good advice to help us to make our decision and kept in touch all the way through the process making it all very straight forward, we would definitely recommend RMS and use their service again in the future.

Bari · 16 December 2023

★★★★★ 5/5

Trustpilot

Excellent

Ellis, Emma and Matthew were brilliant.

Sarah · 22 May 2026

★★★★★ 5/5

Trustpilot

So helpful and on the case at all times!

The staff at Rook Matthews Sayer offer a totally professional sevice. They are efficient, warm and friendly and you can rely on them to keep you up-to-date with developments as well as go the extra mile. Thank you!

Marian · 7 September 2026

★★★★★ 5/5

Trustpilot

Sian Barbara and Elspeth at the…

Sian Barbara and Elspeth at the Ponteland office have been unbelievably helpful during what, for me, has been a very difficult time. Information is key and they have kept me informed at every stage of my sale and purchase. I wouldn’t go anywhere else. Thank you ladies.

Michael · 31 October 2023

★★★★★ 5/5

Trustpilot

Thank you

Neil was very helpful and he provided me with lots of valuable advises. All the team at Gosforth branch were friendly and professional. Thank you so much Neil for the support throughout my mortgage process.

Asa · 29 June 2024