Pat Robson Newcastle Upon Tyne reviews

★★★★★ 3/5

Google

Great for setting up tenancy’s and response times in emails. Generally the better of the estate agents. For maintenance issues it’s a little slower response times. You have to file it on their online system but they can’t come an inspect it first if that makes sense. I understand resources are limited but if your showers leaking through the roof probably want it fixed sooner than later. Great apart from that. Thanks for replying I’m not sure how to reply to an individual message. I do understand that that may be the case, and particularly the landlords of student houses, they can be exceedingly difficult to get a hold of. I’ve had dealings with good and bad student house landlords and would say that in this case we might be unlucky. I think that the relationship between your agency and landlord Should allow for some more serious repairs or possibly an in-person review. You do try to be the best agency in Newcastle and myself and a lot of other individuals can see that so for that I’d still choose you over other agencies.

Ben · 13 November 2022

★★★★★ 5/5

Google

Abbie was a great help to us and really ensured our entire renting process went smoothly. I would 100% recommend!

Aaron · 23 October 2023

★★★★★ 5/5

Google

Reece was an absolute gentleman. Great service and quick to help with any issues I had.

Euan · 21 January 2024

★★★★★ 5/5

Google

Checking out experience was super quick, dealt with Georgina who was really friendly and helpful, got deposit back within a week

Annie · 23 September 2023

★★★★★ 5/5

Google

Brian was absolutely brilliant answering my enquiries and didn’t hesitate to go the extra mile. Thanks Brian.

Andrew · 22 December 2023

★★★★★ 5/5

Google

Great customer service from Abbie and the team. The goodlord application process was the easiest process I have ever dealt with. Thank you again. Highly recommend.

Dianne · 30 April 2023

★★★★★ 1/5

Google

Shocking, unprofessional and scamming agency. I am now not only frustrated at the sheer lack of urgency and tardiness from this company, I am also shocked and appalled by the complete lack of professionalism that they feel comfortable expressing to their clientele. It is clearly written within the constitution of their business that they are required to scam students out of as much of their money as they possibly can; and to obtain that money they refrain from communicating in a professional and prompt manner. We have come across hundreds of reviews of this company online that show that they play this tactic every time and people have waited months for a return on their deposit after they have deducted an obscene amount of money from their deposit for cleaning when all these properties were given to them in a quite frankly disgusting and unsanitary state. We have requested pictures of what would warrant a £420 reduction but received no reply. It is not only appalling that they are behaving this way, but also insulting in a cost-of-living crisis that they are prepared to scam people out of their money. Avoid at all costs If I could give no stars I would

Aine · 14 September 2022

★★★★★ 1/5

Google

Endless problems and awful customer service to students! Rented a student house with them and has to be the worse house in Jesmond. The house was mouldy to the point of airing out for 4 days did not work and when told about the huge amount of mould in the bedroom they did not care. Took them over two months to replace a fully broken bed base, unable to sleep on and told it was fine. The house is falling to pieces, hasn’t seen any maintenance in years. Kitchen roof windows broken and leaking, did not fix just sealed them up creating a greenhouse in the kitchen. Multiple times heating and electricity broken due to lack of maintenance and was told by a numerous number of electricians that it was due to cheap quick jobs. The house is not fit for anyone to live in and it is such a shame they can get away with it because we are students.

Hanna · 14 September 2022

★★★★★ 1/5

Google

Rotting floors and skirting boards, cracked walls and damp, stained carpets. Incredibly unhelpful service and had to regularly call the office to get responses to unanswered emails. Rather than taking the opportunity of renovating and sorting out the structural damage within the property when I ended my tenancy, they just put it back on the market for £50 more a month. Please avoid this agency if you're a student - it's really not worth the hassle, time and money.

Grace · 14 October 2022

★★★★★ 5/5

Google

Sold my flat with Pat Robson, can’t fault the experience. Tom was so helpful and very quick to communicate updates; he made a stressful process much less stressful! I would definitely recommend them to anyone looking to sell a property.PositiveProfessionalism

Lucy · 22 June 2021

★★★★★ 1/5

Google

Absolutely disgusting customer service with tenants, they absolutely RIP YOU OFF when leaving the house by charging awful prices for furniture. Horrible company from the start. We lived in abhorrent conditions at the start of our tenancy with EH & Council having to be involved. AVOID AT ALL COSTS

Louis · 23 September 2024

★★★★★ 5/5

Google

A big thank you to Carla Downey. Helpful, informative and friendly-much appreciated 🙏 …

Niamh · 21 January 2024

★★★★★ 5/5

Google

Carla was very professional, showing us a variety of properties. She was capable to answer any question we had. Our overall experience with Pat Robson is great so far.

Samuele · 13 November 2022

★★★★★ 5/5

Google

Would highly recommend, Carla made viewings so easy then Abbie made it a nice smooth process with the paper work. Went through nice and fast

Matt · 22 March 2023

★★★★★ 1/5

Google

To any student at newcastle/ northumbria - please avoid if possible and don't just take it from me, feel free to read what everyone on ticket exchange has to say as well as asking previous students. In my opinion, you are setting yourself up to have a very healthy portion of your deposit deducted for no reason and no matter how hard you try, they always have their way. There are plenty of other estate agents available and I guarantee they will provide a better service in terms of maintenance as well as not adding ridiculous 'cleaning fees' on at the end. Just avoid.

Sabir · 22 June 2022

★★★★★ 5/5

Google

We purchased our property through Pat Robson & Co who provided professional support and advice throughout what turned out to be an extremely extended process. The positive and responsive culture of the entire team was evident from the outset. Without the efforts of both Amy and Tom to negotiate and challenge the obstacles to move our purchase to conclusion, through regular communication, (when others were hard to stir) assistance and support I fear that we may have given up hope. A huge thanks to them both!PositiveResponsiveness, Quality, Professionalism

Michael · 22 June 2022

★★★★★ 1/5

Google

My experience with the Jesmond branch... When 'checking-in' to one of your 1 bed properties just over a year ago, it was almost 5pm and it was clear to me the agent Jacki was more concerned about getting home than carrying out an accurate inventory. I felt I had no choice but to do her job for her, take the relevant photographs, carry out my own inspection, forward the information to yourselves and request an amendment of SEVENTEEN ITEMS. On 'checking-out' I wondered if I would experience the same casual approach by Charlotte. I thought I was in luck, after a thorough inspection, she pointed out only 2 minor items for further improvement and nothing else. I was more than a little surprised when there was an extortionate deduction to my deposit. I have kindly requested copies of the invoices for the works carried out TWICE and I am still waiting. Is it company policy to withhold such information? I was later informed that the 2 items identified at 'check-out' is now suddenly SEVERAL. Perhaps Charlotte had forgotten her glasses. I would like to know which cleaning company you used that charges £21 per hour per cleaner as I would like to send them my CV. I have always looked to support my local business and enterprise, I did not expect Pat Robson to uphold the bad reputation smaller, localised agents have in returning tenant deposits despite the introduction of various protection schemes. I would not trust Pat Robson in the buying, selling, or letting of a wendy house. In future I will be using long established, larger agents with the procedures and experience in place to deal with their customers in a more honest and professional manner.

Tyne · 19 November 2016

★★★★★ 5/5

Google

Thank you Abbie and Rebecca for their support in making my recent renting experience very positive

Harsh · 23 October 2023

★★★★★ 4/5

Google

There were a couple problems that occurred such as a burst pipe, but they were resolved quickly. Emails were replied to on the same day, and our property manager Laura ensured we were well looked after! Sticking with the same property company for next year.

Caelan · 19 November 2018

★★★★★ 5/5

Google

Tim and the team at Pat Robson are highly recommended. They recently got our family through a complicated move. They understand the local market, have a passion for unusual and older properties, and demonstrate an unerring commitment to getting a great deal for their clients.

Hugh · 19 November 2018

★★★★★ 5/5

Google

Management of the property was good, we had few issues but those we did where resolved quickly and not at any effort of our own. We dealt with Laura who always responded quickly to our queries. Overall a great experience as a landlord.

Harry · 19 November 2019

★★★★★ 5/5

Google

I purchased a flat through them. From the beginning to end, the agent managing my case was very helpfu. She gave me updates when the purchase was on-going. She responded to my queries promptly in a friendly way - even after the purchase was complete they still helped me contact the vendors to ask a few questions.

Azadeh · 17 March 2024

★★★★★ 5/5

Google

Georgie is just an absolute star, made everything so easy. She’s a keeper!!

Aimee · 22 December 2023

★★★★★ 5/5

Google

Had a great experience. Georgie was really helpful throughout the whole moving process

Emma · 22 December 2023