Pat Robson Newcastle Upon Tyne reviews

★★★★★ 5/5

Facebook

Very helpful when finding me and a friend a flat to rent. Everything ran smoothly and quickly to get us moved into the property. Would like to thank Kate for helping us . Would recommend

Lauren · 4 March 2020

★★★★★ 4/5

Google

Good service and special mention to Emma Pottinger who helped with the sale, keeping myself updated throughout great customer service from herself.

Adam · 15 August 2022

★★★★★ 5/5

Google

If you’re looking for a property to rent in Newcastle, I could recommend no one better than Pat Robson. We had a faultless service from Katherine who took the time to listen to what we were looking for and kept us informed every step of the way - just what you need with young children in tow. I would use them again in a heartbeat.

Rebecca · 11 February 2023

★★★★★ 5/5

Google

Recently purchased a property in Newcastle. Kate and Tom were both fantastic and more than helpful throughout the process. Easy to recommend and would use again in the future :)

Tim · 26 April 2021

★★★★★ 1/5

Facebook

If you must use this agency, take dated photos of everything when you move in, and I mean everything. Otherwise, they will charge you £386 for a professional clean with a company they use routinely every year. We were four 4th year girls who are non-drinkers, and I moved out just before lockdown so wasn't there for half the tenancy. We had absolutely not left the house in such a state that it would justify a total cost of £441 for maintenance and cleaning. As tenants, we were completely reasonable during the pandemic to not ask for any rent reductions despite not even living there. We actively made an effort to clean the whole property, I even took the risk to travel over 2 hours to Newcastle to help clean the property, bringing my own better-quality vacuum cleaner and cleaning supplies. They will take a picture of a paper clip you left behind, a speck of dirt on a doormat of which they probably just wiped their own feet on, and dust behind a wardrobe!! If you were the international student in this house, who had just been told you have 24 hours to travel to London to go home, would you have remembered to dust behind your wardrobe?! They were incredibly rude to us, accusing that we had neglected the property all year round. Interesting how they repeatedly told us that their expensive cleaning company of choice has no affiliation with Pat Robson, despite us never accusing them of this... Another thing to warn you of is they don't let you fill in the check-in inventory by yourself. They whizzed our first tenant around within 10 mins and after she signed it we never saw anything of that inventory ever again, I never got to see it once.

Laura · 31 October 2020

★★★★★ 1/5

Facebook

Do not rent or buy from Pat Robson! From the start they give you little information before you move in and it is extremely hard to get in contact with them. Furthermore once me and my friends moved in to the property it had not been cleaned and was in a disgusting state, with stained carpets, black mould in the bathroom and a wide array of broken furniture. Our property manager Jacki Stanners assured us this would all be accounted for in the inventory, however when we moved out we learnt this was not the case. Once we began living there we then experienced many problems, the worst being that the company had conveniently forgotten to tell us that the gutters were broken which caused a large patch of damp in our living room that began to grow mould. This was when I encountered how incompetent Pat Robson and our property manager were, as I had to repeatedly chase them up over fixing the problem, which they only addressed 2 months (and a few breathing problems) later. However the worst thing about this company is how they treat you at checkout. Despite the appalling condition we inherited the house in, Pat Robson saddled us with a £400 cleaning fee (I don’t believe they ever did clean the house). They also tried to charge us for a fire blanket that they never provided us, which is a severe breach of fire safety in houses of multiple occupancy. I attempted to contact Jacki numerous times in order to dispute this however she ignored me until I sent numerous angry emails. Her response was quite frankly rude and didn’t address any of the claims I had raised. Overall I can say do not bring your custom to Pat Robson, they don’t care about you, they just want to rinse every last penny from your pocket.

Raul · 23 September 2020

★★★★★ 5/5

Google

Throughout the last year, I used Pat Robson as a letting agent. The Property Manager, Paula was quick to resolve any issues we had and would email or telephone to state when they had been completed. The check in and check out process was simple and organised. Overall, I was very pleased with Pat Robson & Co therefore I would definitely recommend them and use them again in the future.

Rebecca · 30 July 2017

★★★★★ 5/5

Google

Rented a house from this agency, Rebecca and Caitlin were amazing in all the steps. Thank you!

Raffaele · 12 January 2023

★★★★★ 1/5

Google

They are very nice at the beginning when they want to take your money, and everything goes so fast. However, when it was time for them to return the deposit they took forever, and I’m a student and need the money back quickly for my new accommodation. Why the 1 star? -when we first moved in they promised to fix the couch as it had a huge stain and they didn’t get to do that until near the end of the tenancy which I believe is because they are getting the flat ready for new occupants. -I asked the property manager (Paula) for an extra electronic key, and she told me to talk to the flat supervisor, who told me to talk to the landlord, and as I have no contact with the landlord I contacted Paula again and again but till the end of the year contract no reply. When I left I met the landlord and she said she actually gave two keys for me but Paula never gave me the extra key. -when I met the landlord at the end she and her husband said that this is the cleanest anyone has ever left the apartment, and then then Paula said that for cleaning They will need to deduct 284£! And it’s basically only to remove some stuff from the apartment, which I don’t understand how could it cost 284£ when I actually left it cleaner than I got it, as when I got the apartment it was very dirty and the previous occupants stuff were actually still there so I don’t understand how when I left some stuff it was a 284£ deal. -when I left I had some wear and tear damage to one bed protector which I admit, however, when deducting money from the deposit they want me to pay for 2 protectors even though they state clearly that only one was ruined! All in all bad customer service disgusting service actually and very unprofessional.

Shahad · 26 August 2020

★★★★★ 5/5

Google

I've rented through perhaps five or six rental agencies over the last eight years; Danielle and Abbie are two of the most professional agents I have ever had the pleasure of dealing with. The whole process from viewing to moving was an absolute joy - Thank you Pat Robson!

Elliot · 7 March 2024

★★★★★ 5/5

Google

Fast service, friendly attitude, and fair treatment of all rental applicants

Libing · 30 August 2025

★★★★★ 5/5

Google

I have great experience with Pat especially Amy Rodgers. She helped me and guide me during and after rent the house. As well as I cannot forget Chris MacGregor for help me many times.

Sao · 19 November 2019

★★★★★ 1/5

Google

They are very nice at the beginning when they want to take your money, and everything goes so fast. However, when it was time for them to return the deposit they took forever, and I’m a student and need the money back quickly for my new accommodation. Why the 1 star? -when we first moved in they promised to fix the couch as it had a huge stain and they didn’t get to do that until near the end of the tenancy which I believe is because they are getting the flat ready for new occupants. -I asked the property manager (Paula) for an extra electronic key, and she told me to talk to the flat supervisor, who told me to talk to the landlord, and as I have no contact with the landlord I contacted Paula again and again but till the end of the year contract no reply. When I left I met the landlord and she said she actually gave two keys for me but Paula never gave me the extra key. -when I met the landlord at the end she and her husband said that this is the cleanest anyone has ever left the apartment, and then then Paula said that for cleaning They will need to deduct 284£! And it’s basically only to remove some stuff from the apartment, which I don’t understand how could it cost 284£ when I actually left it cleaner than I got it, as when I got the apartment it was very dirty and the previous occupants stuff were actually still there so I don’t understand how when I left some stuff it was a 284£ deal. -when I left I had some wear and tear damage to one bed protector which I admit, however, when deducting money from the deposit they want me to pay for 2 protectors even though they state clearly that only one was ruined! All in all bad customer service disgusting service actually and very unprofessional.

A · 6 July 2020

★★★★★ 5/5

Google

Used Pat Robson to rent out a property of mine on a let only basis. Rebecca found suitable tenants quickly and kept me updated regularly. Caitlin was very thorough and police when dealing with the drawing up of the paperwork. Brilliant service from the team throughout!

Thomas · 22 March 2023

★★★★★ 5/5

Google

Tom was our main contact and was very helpful throughout the stressful process of buying and selling a property. A good company to deal with. Recommended.PositiveProfessionalism

Jonathan · 25 August 2021

★★★★★ 5/5

Google

Great service throughout the sale of my flat from valuation through to completion. Everyone at Pat Robson was so helpful, quick to respond to queries, professional and friendly. The photos taken by Pat Robson's photographer were beautiful and the team took every care to make sure I was happy with the launch dates, photos, sale price, viewings etc. I would definitely recommend to anyone :)PositiveResponsiveness, Quality, Professionalism, Value

Maisie · 22 June 2022

★★★★★ 5/5

Google

We highly recommend Pat Robson & Co. A special thanks to Danielle who were very helpful and efficient in solving issues! It's a very beautiful house we have now :)

Elisa · 29 July 2020

★★★★★ 1/5

Google

We had the worst experience ever. The flat was not on its best condition when we moved in. It had so many issues: •bins from the previous tenants not collected; we had to wait nearly two months before it got sorted thus infestation of rats. •damaged wall in the small room. Property manager (Jacki Stanners) said she would get it sorted that afternoon we moved in but took her almost a year before it got fixed. Had to message her several times. In the end, it never got totally fixed. •broken radiators. We had no hot water for almost one week. No compensation offered from the landlord/property manager. •Moulds formation was common as there was no adequate ventilation. Mould cleaning was even charged to us when we moved out. •No sense of urgency or concern from the property manager whenever we report problems in the flat. •We got charged a ridiculous amount of money when they had the flat cleaned for 9 hours when we moved out! It seemed like they had all the problems in the flat fixed and had us pay the charges. Avoid Pat Robson if you could. There are better agencies who are very much willing to help without making you feel degraded.

Maris · 19 November 2019

★★★★★ 1/5

Google

They are very nice at the beginning when they want to take your money, and everything goes so fast. However, when it was time for them to return the deposit they took forever, and I’m a student and need the money back quickly for my new accommodation. Why the 1 star? -when we first moved in they promised to fix the couch as it had a huge stain and they didn’t get to do that until near the end of the tenancy which I believe is because they are getting the flat ready for new occupants. -I asked the property manager (Paula) for an extra electronic key, and she told me to talk to the flat supervisor, who told me to talk to the landlord, and as I have no contact with the landlord I contacted Paula again and again but till the end of the year contract no reply. When I left I met the landlord and she said she actually gave two keys for me but Paula never gave me the extra key. -when I met the landlord at the end she and her husband said that this is the cleanest anyone has ever left the apartment, and then then Paula said that for cleaning They will need to deduct 284£! And it’s basically only to remove some stuff from the apartment, which I don’t understand how could it cost 284£ when I actually left it cleaner than I got it, as when I got the apartment it was very dirty and the previous occupants stuff were actually still there so I don’t understand how when I left some stuff it was a 284£ deal. -when I left I had some wear and tear damage to one bed protector which I admit, however, when deducting money from the deposit they want me to pay for 2 protectors even though they state clearly that only one was ruined! All in all bad customer service disgusting service actually and very unprofessional.

Shahad · 19 November 2019

★★★★★ 1/5

Google

I originally gave 5* as Pat Robson were so helpful in finding the perfect property to rent. However be warned - they have tried to scam many people with extortionate charges taken out the deposit including myself and others I know. The DPS actually gave us the deposit back, as Pat Robson had no evidence or claim for our deposit, but P. Robson delayed this as long as possible. Wish I could give 0 stars, but can only change my review by giving 1. I have also run into many other problems with them throughout my tenancy.

Kate · 19 November 2019

★★★★★ 2/5

Google

I have ventured into the Newcastle lettings market (as a prospective renter) with expectations formed in London, and found Newcastle lettings agents a rather disinterested and semi-competent bunch. The Pat Robson team, specifically, spent a month emailing me about uninteresting properties in wrong areas of Newcastle and ignoring my requests to recalibrate their alerts. (If I specified Gosforth and Jesmond, why are you telling me about Longbenton?) When I searched their website myself, before heading out to Newcastle for viewings, I found 3 interesting properties they had not told me about - but when I asked them to arrange a viewing next day (on Saturday), making it clear that I was coming all the way from London, they declined. I could understand it if Pat Robson did not have staff available - but they told that they were already doing viewings there on that day, I could understand it if Pat Robson needed to arrange access with current tenants - but all three properties turned out to be vacant. To see them on Monday, I had to forfeit my Sunday train ticket, and pay for an extra night's hotel stay. (To top it off, Sunday in Newcastle gave me a food poisoning - the eggs benedict at Gosforth's Cafe 95, I suspect). Clearly, I was not a priority for Pat Robson, and I will reciprocate with my rating.

Dimitri · 19 November 2019

★★★★★ 2/5

Google

The same as every other lettings agency, charges almost £100 for cleaning after the property is already cleaned to a higher standard than when provided. Was left without hot water and heating for a number of days due to boiler breaking and delays in this being fixed. In addition, girl who answered the phone always sounded miserable and had 0 customer service skills. Wouldn’t recommend.

Los · 14 October 2022

★★★★★ 5/5

Google

We highly recommend Pat Robson & Co. A special thanks to Danielle who were very helpful and efficient in solving issues! It's a very beautiful house we have now :)

A · 6 July 2020

★★★★★ 5/5

Google

I’m tenant with Pat Robson, and recently locked myself out of my flat - but senior property manager Brian came to the rescue, and very kindly gave me a lift back to my flat and let me in, going above and beyond. Couldn’t ask for more!

David · 16 March 2024