Trusted Agent profile · Newcastle Upon Tyne · Tyne & Wear
Verified
★★★★★
594 reviews across 3 platforms
20 Osborne Road, Newcastle Upon Tyne, Tyne & Wear, NE2 2AD
Pat Robson's office in Newcastle Upon Tyne, Tyne & Wear, at 20 Osborne Road, is rated 4.0 out of 5 across 594 reviews on three platforms, including 527 Google reviews rated 4.1.
527
Reviews on Google
This office
47
Reviews on Facebook
This office
20
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Very professional. Kate helped us throughout the full process and was there if we needed any help. Everything ran smoothly and also quickly to get us into the ...Read the review from sellers
Pat robson property and co are a brilliant company to use. They helped me and my friends pick the right house for us to rent after being in student ...Read the review from landlords
I have been dealing with the agent Maura to find a new property to rent for my roommate and I. There is not much I can say apart that it has been very easy to ...Read all 11 from tenants
Pat Robson & Co. is a leading Residential Lettings and Sales Agent in Newcastle upon Tyne. We have four offices in Jesmond, Heaton, Gosforth and the City Centre of Newcastle which provide us with superb coverage of the major private rental and home owner occupied areas in Newcastle upon Tyne. All four offices are superbly situated in the busiest parts of their area for Residential Lettings & Sales. The company focuses residential sales and lettings. With a vast portfolio of fully managed residential properties to let and a continuously refreshed portfolio of sales stock we are able to offer choice whatever your property requirements. As members of all of the main industry professional bodies we strive to take on and achieve the best standards.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
GoogleWe had Laura looking after our property and every time something broke it was fixed within a couple of days and even a couple of hours sometimes. Would recommend Joe
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
1/5
GoogleAwful experience, when the move in date came, no keys where given, for a whole month into the contract we were not able to access the property.Only after bypassing Pat Robson and speaking to our landlord directly did we finally get a set of keys for the property (they simply did not contact the land lord despite contacting them multiple times asking for access to the property), upon entering the property there was no effort to have it cleaned. there was vomit on the walls and rotten food in the fridge, sofas broken and so was multiple pieces of furniture and a full room of useless junk. after moving in no further contact has been made with pat Robson up until today, in which we received an email stating there will be house viewings in 3 days time, despite the fact that we are staying in the property. all in all the house with a lot of hard work has been turned into a home and the landlord has been great with the house coming with its own handy man who sorts everything out if anything breaks, however if you are unfortunate enough to ever come in contact with Pat Robson I would highly advise against it, because getting any scrap of info about the property from them, even something as simple as where are our keys, is like trying to drown a fish. To put it simply, if you want to spend days cleaning and sorting a property you haven't had access to for over a month into your contract, after being told it will be in a good condition come the start of the contract, if you fancy paying an extortionate deposit, or having more contact with the dead through a Séance, or if you are just a general masochist then Pat Robson is for you. but for anyone else I would suggest you don't touch this agency with a barge pole. I wish I could give this agency lower than a single star because they don't even deserve that, they are literally the perfect model for how not to run an agency.
Thank you for taking the time to leave a review and I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Due to the limited information provided unfortunately we are unable to match your details on our database. Please can you contact me via e-mail at maintenance@patrobson.com with further details on the issues raised I will strive to respond to you as soon as possible.
5/5
GoogleLaura was quick to resolve any issues we had with the property, Very consistent with replying to emails and overall very helpful. Would rent through pay robson again.
Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleI highly recommend Pat Robson & Co., especially the services of Danielle and Laura, who were at all times prompt, efficient, and thorough. As a foreign national with little to no knowledge of how UK real estate functioned, and no firsthand experience of the city of Newcastle, I found their patient aid invaluable. Thanks to them, the whole process, from initial visit to move-in, proceeded quite smoothly, and I now have a wonderful flat!
Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GooglePat Robson & Co handled the sale of my Property recently. They are a good, friendly and knowledgeable local Company who kept me well informed on a weekly basis right from the beginning. The sale of my property was achieved swiftly and they took care of all the Due Diligence issues that arise with a rental property in a very prompt and courteous manor. I have no hesitation in recommending this company for Sales, Purchases as well as Lettings.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
1/5
FacebookThe worst estate agent in Newcastle, extortionate prices and absolutely no urgency to any problems, we had rats coming in through the washing machine, the washing machine and dishwasher were broken almost all year as well as my flatmates bed, the flat above leaked water through all of our lights (which we are now getting charged £60 for new bulbs for some unknown reason) and after making numerous calls and emails, we were lucky to get a reply within 3 weeks let alone anyone out to sort the problems. Please please don't use this company
Hi Emily, we are sorry to hear that you feel you have not had a good experience with us. Please do not hesitate to contact your property manager to discuss this further and we will try to help. Thanks, Pat Robson & Company Ltd.
5/5
GoogleBeing new to the rental market it was a very stressful time having two children, Pat Robson have been 1st class. From the very beginning Rebecca and Victoria, were friendly and professional. They are always available to answer you queries and come back to straight away which has took all the stress out of the process. Excellent service.
Hi Michael, Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that our team have been helpful in taking the stress out of the process for you!
1/5
GoogleRented with Pat Robson for a year. Had an illegal, unsafe fire escape for 6 months. Damp and mould issues all winter which took weeks to resolve. Pipes leaking from bathrooms which caused the floor to be soaked underfoot. Then tried to take money off the renting deposit for painting the mould and damage they had caused! STAY AWAY UNLESS DESPERATE!
Hi Ben. We are unable to locate you on our system with the name provided on this review, therefore we are unable to contact you directly to discuss this. Please could you e-mail us at info@patrobson.com with further information so that we can contact you directly to discuss this. Thank you.
1/5
GoogleNot a professional way of working hade a viewing on Friday booked it from the start of the week hade to take time of work to go see the house and one hour before they tell me let’s been agreed. what a time wasters take 2 min to call up and tell me about it do not recommend to anybody
Dear Mr Ahmed, Thank you for your feedback. We very much apologise that the property was let before you had the opportunity to view. I can see that you requested to be on our mailing list, we will keep you updated on any new properties that come to market. Thanks, The Sales & Lettings Team
5/5
GoogleI have rented a property through Pat robson for 2 years now, fantastic service throughout the property management team with particular praise to my property manager Reece who is keen to ensure a smooth process throughout, highly recommend to anyone looking to rent!
Hi Ben, Thank you for taking the time to leave a review. We greatly appreciate your positive feedback and are glad to hear that Reece was able to help with your issues over this period.
5/5
GoogleFriendly staff and efficient, very fast to help with any problems we had through the year. Got a new mattress due to stains and new fridge when ours broke - all very fast to replace! Initial contract was all completed easily and quickly with fees and deposit being very competitive for the student area. Slight delay with deposit being released due to busy time of year with check-outs/check-ins but overall great service received, would recommend.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleFound flat through them. But found their process complicated and lengthy.
Hi Kanata, thank you for your feedback, it is greatly appreciated.
5/5
GoogleI had an amazing experience working with Pat Robson agency. Our agent,Abbie, was really helpful and supportive. She replied to my emails so quickly and did her best to help us to sign our tenancy agreement.
Hi Amir, thanks for taking the time to leave us a review. We greatly appreciate your positive feedback.
5/5
GoogleFriendly staff and efficient, very fast to help with any problems we had through the year. Got a new mattress due to stains and new fridge when ours broke - all very fast to replace! Initial contract was all completed easily and quickly with fees and deposit being very competitive for the student area. Slight delay with deposit being released due to busy time of year with check-outs/check-ins but overall great service received, would recommend.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
1/5
GoogleRented a student flat with them and they tried to scam us out of our deposit. When we disputed they simply rejected all our claims and tried to bully us into accepting their charges. Went through the claims process and got charges reduced. Anyone else facing unfair charges don't let them bully you into accepting them!
Hi Angus, If you are in disagreement with the deposit deductions made, we advise that you utilise the deposit schemes free arbitration service. The Property Management Team
4/5
GoogleWe have used Pat Robson since 1996 when it was only Pat, Tim and Caroline. We have always been happy with the service they have provided, especially their tenant finding - we haven’t had a void in all that time - they have offered a friendly and professional service and I would recommend them
Hi Linda, Thank you for taking the time to leave us a review. We greatly appreciate your feedback. We are glad to hear that you have been pleased with our service, in particular our tenant find service.
4/5
GoogleEfficient and friendly service received, special thanks to Amy and Kate, good communication throughout.
Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleWe recently purchased a property being marketed by Pat Robson at Axwell Park. A big shout out personally to Amy Rodgers at PR&Co who was brilliant! A big thank you also to them in the support they gave us in working to a tight timeline and doing everything they could to make it happen on time.PositiveResponsiveness
Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
1/5
GoogleHas a reputation for making dishonest deposit claims at the end of your tenancy. Everyone knows to AVOID!!
Hi Evan, thank you for taking the time to leave us a review. We understand that disputes can be frustrating and we regret that the outcome was not satisfactory for you. If you would like to discuss the matter further, please contact us at info@patrobson.com.
5/5
GoogleWe had a great experience with Pat Robson this year. The staff were always happy to help when there was an issue and they resolved the problems as quickly as possible. Our property manager was very friendly and she always responded to emails very quickly. In general we received an excellent service from Pat Robson and would recommend them to people looking for a reliable and fair estate agents.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleWould recommend to a friend! Maura was completely on it, very professional service. Great communication, highly efficient, transparent and zero pressure.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleI have partnered with Pat Robson for over 20 years and always found them to be a great business, professional team and fully understand the legal regulations. Thank you all for looking after our tenants and property!
5/5
GoogleWonderful service from Georgie Murray our Property Manager. She is so helpful and understanding of our needs. Always friendly and professional with all our equires. Look forward to working with her again very soon. Mrs Elizabeth Parry
Hi Elizabeth, Thank you for taking the time to leave a review. We greatly appreciate your positive feedback.
5/5
GoogleBeen with these guys for a couple years and they have been the best letting company I've been with - and I've used a lot around Newcastle. One of the staff members Tom manager (branch manager, I think) has really helped me out a lot when dealing with some complicated issues with other tenants and can't speak highly enough of them. Would highly recommend 👌
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
11 reviews from tenants, rated 4.9 out of 5 on average. For example, Estelle wrote: "I have been dealing with the agent Maura to find a new property to rent for my roommate and I. There is not much I can say apart that it has been very easy to ..."
Tell us what you need and we'll pass your enquiry to Pat Robson and up to three other top-rated agents near Newcastle Upon Tyne.
