Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe bought and sold our apartment with Pat Robson and everything went smoothly. They kept checking with us regarding the process with the solicitors. The pictures they took of our apartment for selling it looked great and that definitely helped receiving a lot of viewings on the first days. Thanks!
Paula · 16 June 2022
Agent replied
Hello. Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated!
We look forward to working with you again in the future.
★★★★★ 5/5
GoogleTom and the team at the Hub were very friendly and helpful with arranging my tenancy
Zanib · 19 November 2018
Agent replied
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
★★★★★ 1/5
GoogleWe were unfortunately forced in to using Pat Robson as they bought out my original letting agent. I would not recommend, I find them quite rude and unhelpful. Hidden charges pop up all over, it is very frustrating.
Joe · 8 July 2023
Agent replied · 26 August 2023
Hi Joe,
Thank you for your review and we are sorry to hear of your feedback. We can see that you applied to be released early from your tenancy back in June and agreed to our terms and conditions regarding this. We take customer feedback extremely seriously and we would like to discuss your comments further in relation to the service provided by our team. Please contact us at info@patrobson.com with further details so that we can discuss this further.
Thanks
Pat Robson & Co.
★★★★★ 1/5
FacebookWould not recommend.Allowed my daughter to travel up from York on a train to view a flat before cancelling the viewing 30 mins ahead of the appointment.Bad customer care and dreadful diary management, also no acknowledgment of our complaint.
Phillippa · 6 June 2023
Agent replied · 29 July 2023
Hi Phillippa, I can see from our notes that your daughter's viewing was cancelled an hour before the viewing due to the property being let. Unfortunately, viewings are booked in on a first come first serve basis and therefore there is a chance that the property may be let before all viewings have taken place. As we are required to place any offer to the Landlord as soon as they come in, there is always a chance that the viewing may be cancelled as the landlord may accept an offer at any time. I can see that we notified your daughter as soon as the property had been secured and therefore we were unable to do so any earlier. I appreciate the inconvenience of this for your daughter, however due to the fast pace of the current rental market, unfortunately it is unavoidable.
★★★★★ 5/5
GoogleFaultless from the start. Communication was second to none, their Sales Progressor (which is the first time I’ve come across this role when selling a property) was invaluable and made the whole process so much easier. Pat Robson delivered on the sale and I will continue to use them for future sales.PositiveResponsiveness, Quality, Professionalism, Value
Julia · 22 June 2021
Agent replied · 21 June 2024
Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
★★★★★ 5/5
GoogleMy tenant changeover has been handled very efficiently, most recently by Bradley but all staff I have dealt with have been responsive and quick to sort out any issues. Thank you very much for your efforts!
Ben · 12 August 2023
Agent replied · 26 August 2023
Hi Ben,
Thank you for taking the time to leave a review. We really appreciate your positive feedback and are glad to hear that your tenant changeover was completed efficiently.
★★★★★ 5/5
FacebookWent with Pat Robson a few years ago and the property manager wasn't helpful and didn't seem to care. Reluctantly went with them for this academic year and surprisingly the property manager (Laura) is really good with the service and also communication is great
Abbey · 2 October 2019
★★★★★ 5/5
GoogleIn the early stages of letting using this agent Brian guided us through the process and was very supportive. Over the subsequent years we have always received helpful advice and a fair, friendly and professional service from the whole team.
Linda · 22 March 2023
Agent replied · 21 March 2024
Thank you for taking the time to leave a review. We greatly appreciate your positive feedback.
★★★★★ 5/5
GoogleWe used Pat Robson to sell our flat - they were consumate proferssionals from start to finish, did all they could to facilitate the sale, and went above and beyond in progressing it when admin/solicitor issues looked like they might delay things. Definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value
Gary · 22 June 2022
Agent replied · 21 June 2024
Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
★★★★★ 5/5
GoogleRecently secured a flat to rent in newcastle through pat robson, service was excellent. Staff very attentive to any questions and queries we had and also importanly the flats that they offered us were suited to what we were looking for, showing they obviously understood our needs. Would advise using them and i would use them in the future. Thanks!
Michael · 19 November 2018
Agent replied
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
★★★★★ 5/5
GoogleReally pleased with my recent experience with Pat Robson & Co, Rebecca in particular. They were easy to communicate with, answered any questions we had and helped a lot in regards to what documents we needed. Very Professional, highly recommend.
Joski · 30 January 2023
Agent replied
Hi there,
Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you have had a great experience with us.
★★★★★ 5/5
GoogleFaultless from the start. Communication was second to none, their Sales Progressor (which is the first time I’ve come across this role when selling a property) was invaluable and made the whole process so much easier. Pat Robson delivered on the sale and I will continue to use them for future sales.
Julia · 8 June 2021
Agent replied
Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
★★★★★ 5/5
GoogleI am extremely impressed with the professionalism and service that Pat Robson and Co have provided. Tom and Kate have been very helpful with keeping me updated through every step of the process in securing our property. Thank you for making the transition so smooth and for all your help. I would highly recommend this estate agency.
Shavay · 19 November 2019
Agent replied
Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
★★★★★ 5/5
GoogleAn excellent agency who took very good care of me over the last year. No hesitation in giving 5 stars!
Karen · 22 April 2024
Agent replied · 21 June 2024
Hi Karen, thanks for taking the time to leave us a review. Your feedback will be passed onto the team.
★★★★★ 3/5
GoogleThe vendor accepted an offer on a house, then Pat Robson took too long to take it off the market and the vendor then accepted a higher offer
The · 23 October 2023
Agent replied · 21 March 2024
Thank you for taking the time to leave a review. There is a process we need to follow once an offer is accepted on a sales property. Please give us a call on 0191 20 90 100 and we can discuss this further.
★★★★★ 1/5
GoogleUnfortunately my experience with Pat Robson & Co was very disappointing. Staff were very poor at communicating and service provided was very amateur. Not what you'd expect from an established Estate Agent.
Andy · 29 June 2023
Agent replied · 26 August 2023
Hi Andy,
We are sorry to hear that you were not satisfied with your experience at Pat Robson & Co. If you would like to discuss this further with a member of the team, feel free to get in touch at info@patrobson.com
★★★★★ 1/5
GoogleTerrible communication from company who wouldn’t let us contact the landlord despite several repair issues and letting random men into our house without any notice on several occasions. House located in Queens Road, Jesmond.
Rosie · 26 April 2023
Agent replied · 21 March 2024
Hi Rosie,
Thank you for taking the time to leave a review. In this case, your Landlord organises their own contractors and Pat Robson & Co therefore have limited control over visits. We will however be addressing your concerns raised with your Landlord directly to ensure there are no further issues regarding access. If you have any further queries, please feel free to contact us.
Kind Regards,
The Property Management Team
★★★★★ 1/5
GoogleAVOID AVOID AVOID!
I have rented in Newcastle for over 12 years and Pat Robson are by far the worst experience I’ve had, and that is tough competition!
I’m usually resigned to the fact I will have around £50 of my deposit taken for cleaning no matter how clean the property is left. However, Pat Robson are taking over £200 and counting for ridiculous costs. Including:
1. A £90 bill for cleaning a 2 bed house, which was cleaned before I left including the fridge, oven and garden waste removed.
2. A £65 bill for carpet cleaning of the most thread bare, dated carpet, the only carpet in the house is a small area of the landing.
3. The most shocking however is a £50 bill for a contractor to empty the wheelie bin. I was informed I’d be charged this the day before bin collection day, where I had pulled the bin out to be collected the next morning.
There are more petty costs including a speculative replacement of a lamp shade and a door mat which I purchased myself!
I should have learned from my last experience of Pat Robson in 2016 where they charged me for cleaning of some dust in a draw.
Bearing in mind my rent was payed in full and on time I calculate I’ve payed over £23000 in rent in 2.5 years. During my time, PR attempted to increase my rent by a total of 7-8% over 2.5 years and argued it was in line with national and regional house prices which is simply a lie, even trying a large increase in the middle of the first lockdown.
The last few months I had broken blinds waiting to be replaced, the boiler leaked consistently over nearly three years, totally destroying the kitchen bench, cracked tiles due to poor fitting, loose skirting boards and fire blankets / extinguisher out of date.
Like most renters, I expected most of this service as renting in Newcastle has a systemic Wild West culture however PR are particularly bad. After spending a year in clinical & research work into COVID and finding a new place to live I was reliant on getting a sensible amount of my deposit back after I left.
My next email will be a strongly worded letter to my colleagues at Newcastle University staff and student wellbeing office and Newcastle Upon Tyne NHS trusts staff wellbeing offices, as they are both very interested in which estate agents to warn prospective staff and students to avoid.
Connor · 29 July 2021
★★★★★ 5/5
GoogleWe've recently bought our house through Pat Robson and we are most impressed by their professionality and kindness. They are competent and very helpful also with recommendations and tips about contractors we needed. I really would recommend Pat Robson & Co!
Sara · 29 July 2022
Agent replied
Hello. Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated!
We look forward to working with you again in the future.
★★★★★ 1/5
GoogleTerrible communication from company who wouldn’t let us contact the landlord despite several repair issues and letting random men into our house without any notice on several occasions. House located in Queens Road, Jesmond.
Rosie · 31 March 2023
Agent replied · 29 July 2023
Hi Rosie,
Thank you for taking the time to leave a review. In this case, your Landlord organises their own contractors and Pat Robson & Co therefore have limited control over visits. We will however be addressing your concerns raised with your Landlord directly to ensure there are no further issues regarding access. If you have any further queries, please feel free to contact us.
Kind Regards,
The Property Management Team
★★★★★ 5/5
GoogleThank you Pat Robson & Co for the excellent service you provided. Very positive experience. Made the difficult task of finding the right flat to rent that bit easier. You helped us find a place that ticked all the boxes. All your staff are friendly, approachable and could not have been more helpful. Would highly recommend.
Joseph · 30 July 2018
Agent replied
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
★★★★★ 5/5
GoogleThank you Pat Robson & Co for the excellent service you provided. Very positive experience. Made the difficult task of finding the right flat to rent that bit easier. You helped us find a place that ticked all the boxes. All your staff are friendly, approachable and could not have been more helpful. Would highly recommend.
A · 7 July 2018
Agent replied
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
★★★★★ 5/5
GoogleRebecca showed us around 3 houses and was so helpful, definitely the best real estate agency we’ve been to - can’t recommend Pat Robson more.
Jack · 22 November 2023
Agent replied · 21 March 2024
Hi Jack, Thank you for taking the time to leave a review. We greatly appreciate your positive feedback.
★★★★★ 5/5
GoogleRebecca showed us round houses today and was so nice and helpful. We found our ideal house, would highly recommend using Pat Robson with Rebecca
Ben · 22 November 2023
Agent replied · 21 March 2024
Hi Ben, Thank you for taking the time to leave us a review. We greatly appreciate your positive feedback.
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