Pat Robson Newcastle Upon Tyne reviews

★★★★★ 1/5

Google

If you are a student please, please do NOT rent with Pat Robson. We have had endless issues with our flat, many of which either took months to be acknowledged or still haven't been repaired to this day. A few of the agents dealing with our property maintenance have also spoken to us in a very rude manner and handled everything very unprofessionally.

Amy · 13 December 2022

★★★★★ 1/5

Google

Avoid unless you have absolutely no other option. We moved during the pandemic in 2020 and had very little choice but to take a flat from this company. We had to view the place via video, and the moment I walked in I regretted taking the place. My full experience shall be on Trustpilot --- too much to actually list here.

Jock · 11 February 2023

★★★★★ 4/5

Google

As a group of 6 girls, we rented a house with Pat Robson Jesmond for 2 years. We were always able to get in contact with Chris if we needed him and always reported any problems we had. The agency fees were fairly similar to other agencies in the area and we signed the tenancy agreement and sorted all the documents straightaway. This was ideal to know 9 months in advance that we had a property sorted and ready for us when we moved wanted to move in. The house was not cleaned when we moved in but soon felt like home! The check out was painless and easy and couldn't have asked for more!

A · 7 July 2019

★★★★★ 1/5

Google

If you are a student, avoid pat robson at all costs. They were completely unhelpful with every issue we had with our previous residency, ignoring most issues we raised and simply painting over mould in bedrooms instead of treating it. As a result of this negligence, the current tenants of our former property have had serious issues with mould also. Once we had moved out they charged us ridiculous amounts for cleaning despite the fact that the house has been thoroughly cleaned to a professional standard before we vacated the property. The property manager assigned to our residency treated us with absolutely no respect as tenants, belittling us and intimidating us as a group of young female students on multiple occasions. No tenant should have to be subject to this treatment/negligence, especially when each paying £400+ a month.

Olivia · 19 November 2018

★★★★★ 1/5

Google

Very slow and reluctant to do repairs and only interested in using you as a cash cow. Had mould in one of the bedrooms since moving in, had the worst asthma in years as a result and I feel gaslighted by them as they are insisting there is no problem. DO NOT rent a property managed by them, make sure the contract is between you and the landlord not you and Pat Robson (this is possible). Try to meet your landlord first.

Jasmine · 19 November 2018

★★★★★ 1/5

Google

My flatmates and I had the "pleasure" of renting a flat from the pat Robson branch in jesmond Newcastle. I'm a student and an international one at that but I know enough when I'm being taken advantage of and met with malicious treatment. I don't want to extend this to all pat Robson but without naming names we were given the worst property manager who was never available and within a week when our washing machine,oven, and boiler broke and we had a water leakage and called the water number that was available 24/7 we were met with an answering machine and such atittude of what we "could have done better" even though we later found out this was a wear and tear leakage. The icing on the cake was when we moved out and had clinically cleaned the flat and were met with a fat receipt of an extra cleaning charge for some dust and mind you we had already moved out and naturally it's expected to collect with time and the sun beating down on top of a glass table. Nevertheless, can only speak for the jesmond branch in Newcastle but absolutely appaling and would NOT reccomened that office to ANYBODY

Edwina · 19 November 2018

★★★★★ 4/5

Google

As a group of 6 girls, we rented a house with Pat Robson Jesmond for 2 years. We were always able to get in contact with Chris if we needed him and always reported any problems we had. The agency fees were fairly similar to other agencies in the area and we signed the tenancy agreement and sorted all the documents straightaway. This was ideal to know 9 months in advance that we had a property sorted and ready for us when we moved wanted to move in. The house was not cleaned when we moved in but soon felt like home! The check out was painless and easy and couldn't have asked for more!

Eli · 19 November 2018

★★★★★ 4/5

Google

I moved into the house in which my friends were living to replace a previous tenant. It was easy to arrange a time to meet with Chris from Pat Robson Jesmond and he made the process quick and easy. He took multiple pictures of the room I was moving into to ensure that all previous damage to the room was evidenced. It was also easy to contact Chris throughout our tenancy to report any problems that we may have concerning the house. Overall a great year.

Lizzie · 19 November 2018

★★★★★ 5/5

Google

Agency fees were very competitive compared to that in the area. The initial contact with agent was great, she showed us around the properties effectively and tended to our every need. The paperwork was completed extremely fast and efficiently and we were moved in within a few days. They also negotiated price with landlord which was a bonus in our behalf. Once in the property and issues that occurred were usually felt with quite promptly, effective communication from Paula meant that we were happy with the service. However, the service could have been improved in a few areas. The emergency service line needs to be 24 hours and I wasn’t keen on people having the keys to my flat and letting themselves in. I also would have liked a days notice of ANYONE that was planning on coming around, this includes: tradesmen, delivery people, the agents or the landlord. Other than that the documents they provided on cleaning and maintenance were clear and easy to follow, in most places they were also just other than the cost of replacement and figment of bulbs but I guess this is to ensure tenants leave the property exactly how they found it and that’s fair enough. Overall happy with the service and have recommended them to friends looking for housing in the near future.

George · 19 November 2018

★★★★★ 5/5

Google

I am impressed by the service Pat Robson provides, including these aspects: 1) a smartly designed website that gives you large pictures to the properties and a easy to use search function, plus the option to pay fees online 2) excellent communication from and between staff - they have multiple branches around Newcastle - I had to return my signed inventory and I went to the wrong branch, but the staff there kindly scanned and sent it to the right person on my behalf; also the agent who showed me the flat went on leave but she made sure another staff member was there at the viewing so that the latter could take over easily; 3) document signing is done electronically with a system that is very intuitive to use - this means I could finish confirming everything and move in asap, which is perfect in my case as I had very little time to move out of my last property. All in all they offer a kind of professionalism and flexibility that only a bigger agent can provide. Kudos!

Michael · 19 November 2018

★★★★★ 5/5

Google

Thank you so much to Pat Robson & Co. for all of their hard work. Special thanks must go to Georgie Murray who went above and beyond as my property manager. Your hard work and kindness is much appreciated. Thank you again and Merry Christmas, Dr A Hodges

Alice · 22 December 2023

★★★★★ 1/5

Google

My daughters accomodation is awful and not fit to live in - damp and mould very poor accomodation - we should not be paying rent on this unfit room and has made my daughters health very poor. Still waiting for window to be fixed snd now there is no heating this week. Pat Robson now refusing to replace mouldy blind t

Pam · 13 December 2022

★★★★★ 5/5

Google

We would recommend Pat Robson. It's been lovely dealing with Laura, who has over the past two years responded to our queries quickly and professionally. Thanks Laura! :)

M · 22 February 2020

★★★★★ 1/5

Google

Let students live in a house with black mould!! Didn’t offer compensation for all the wrecked clothes due to mould and are trying to take £400 off deposit for cleaning even though I professional cleaner was hired before move out. The worst student letting company taking advantage of students

Annajuly77 · 23 October 2023

★★★★★ 5/5

Facebook

Kate was very helpful in helping my partner and I find our first flat to rent together. The process was smooth and easy, would definitely recommend

Emma · 4 August 2020

★★★★★ 5/5

Google

We had Laura looking after our property and every time something broke it was fixed within a couple of days and even a couple of hours sometimes. Would recommend Joe

Fishicusmaximus · 19 November 2018

★★★★★ 1/5

Google

Awful experience, when the move in date came, no keys where given, for a whole month into the contract we were not able to access the property.Only after bypassing Pat Robson and speaking to our landlord directly did we finally get a set of keys for the property (they simply did not contact the land lord despite contacting them multiple times asking for access to the property), upon entering the property there was no effort to have it cleaned. there was vomit on the walls and rotten food in the fridge, sofas broken and so was multiple pieces of furniture and a full room of useless junk. after moving in no further contact has been made with pat Robson up until today, in which we received an email stating there will be house viewings in 3 days time, despite the fact that we are staying in the property. all in all the house with a lot of hard work has been turned into a home and the landlord has been great with the house coming with its own handy man who sorts everything out if anything breaks, however if you are unfortunate enough to ever come in contact with Pat Robson I would highly advise against it, because getting any scrap of info about the property from them, even something as simple as where are our keys, is like trying to drown a fish. To put it simply, if you want to spend days cleaning and sorting a property you haven't had access to for over a month into your contract, after being told it will be in a good condition come the start of the contract, if you fancy paying an extortionate deposit, or having more contact with the dead through a Séance, or if you are just a general masochist then Pat Robson is for you. but for anyone else I would suggest you don't touch this agency with a barge pole. I wish I could give this agency lower than a single star because they don't even deserve that, they are literally the perfect model for how not to run an agency.

Jack · 19 November 2016

★★★★★ 5/5

Google

I highly recommend Pat Robson & Co., especially the services of Danielle and Laura, who were at all times prompt, efficient, and thorough. As a foreign national with little to no knowledge of how UK real estate functioned, and no firsthand experience of the city of Newcastle, I found their patient aid invaluable. Thanks to them, the whole process, from initial visit to move-in, proceeded quite smoothly, and I now have a wonderful flat!

Hansun · 29 July 2020

★★★★★ 5/5

Google

Laura was quick to resolve any issues we had with the property, Very consistent with replying to emails and overall very helpful. Would rent through pay robson again.

Joe · 19 November 2019

★★★★★ 5/5

Google

Pat Robson & Co handled the sale of my Property recently. They are a good, friendly and knowledgeable local Company who kept me well informed on a weekly basis right from the beginning. The sale of my property was achieved swiftly and they took care of all the Due Diligence issues that arise with a rental property in a very prompt and courteous manor. I have no hesitation in recommending this company for Sales, Purchases as well as Lettings.

Peter · 19 November 2017

★★★★★ 1/5

Facebook

The worst estate agent in Newcastle, extortionate prices and absolutely no urgency to any problems, we had rats coming in through the washing machine, the washing machine and dishwasher were broken almost all year as well as my flatmates bed, the flat above leaked water through all of our lights (which we are now getting charged £60 for new bulbs for some unknown reason) and after making numerous calls and emails, we were lucky to get a reply within 3 weeks let alone anyone out to sort the problems. Please please don't use this company

Emily · 16 July 2015

★★★★★ 5/5

Google

Being new to the rental market it was a very stressful time having two children, Pat Robson have been 1st class. From the very beginning Rebecca and Victoria, were friendly and professional. They are always available to answer you queries and come back to straight away which has took all the stress out of the process. Excellent service.

Michael · 12 January 2023

★★★★★ 1/5

Google

Rented with Pat Robson for a year. Had an illegal, unsafe fire escape for 6 months. Damp and mould issues all winter which took weeks to resolve. Pipes leaking from bathrooms which caused the floor to be soaked underfoot. Then tried to take money off the renting deposit for painting the mould and damage they had caused! STAY AWAY UNLESS DESPERATE!

Ben · 14 September 2022

★★★★★ 1/5

Google

Not a professional way of working hade a viewing on Friday booked it from the start of the week hade to take time of work to go see the house and one hour before they tell me let’s been agreed. what a time wasters take 2 min to call up and tell me about it do not recommend to anybody

Munther · 14 October 2022