Pat Robson Newcastle Upon Tyne reviews

★★★★★ 1/5

Google

Seems to be no process for inspection prior to key handover. Paint on surfaces, sofas and floors, bags of rubbish in yard, dirty oven, broken fridge door, broken garage entrance door, fire alarms & doorbell not working, lightbulbs on fridge and oven needed replacement, broken mirror in bedroom, broken bathroom cabinet left on stairs. Rubbish and broken items eventually cleared and fire alarm fixed but no response on other issues. Terrible service.

Adam · 1 December 2022

★★★★★ 5/5

Google

Amazing customer service from yourselves, especially Caitlin who dealt with me from the beginning, very prompt and effective responses to all my queries!

Georgia · 13 December 2022

★★★★★ 5/5

Facebook

Kate was incredibly friendly and easy to talk to upon meeting her for a house viewing. I had no trouble getting into contact with her regarding any questions about my new tenancy, therefore I would definitely recommend.

Gina · 16 August 2020

★★★★★ 5/5

Google

I have had many emails to complete the procedures with Ms. Abbie. She is wonderful. She responds to the email quickly and tells me what to do. Thank you very much. Things have become easier with her.

Nawaf · 19 December 2024

★★★★★ 1/5

Google

To any student at newcastle/ northumbria - please avoid if possible and don't just take it from me, feel free to read what everyone on ticket exchange has to say as well as asking previous students. In my opinion, you are setting yourself up to have a very healthy portion of your deposit deducted for no reason and no matter how hard you try, they always have their way. There are plenty of other estate agents available and I guarantee they will provide a better service in terms of maintenance as well as not adding ridiculous 'cleaning fees' on at the end. Just avoid.

Sdot · 29 August 2021

★★★★★ 5/5

Google

I recently moved to Newcastle from the US. I dealt with a number of letter agencies - many of whom were unhelpful and disorganized. Pat Robson was several steps above the rest - in a league of their own. They were quick to respond, helpful at answering inquiries, and genuinely seemed interested in trying to help. Moving from the US caused extra issues - but Rebecca at Pat Robson made an extra effort to be helpful; accounting for the fact that I couldn't text internationally, and even being sure to account for timezone differences when calling me. Just an excellent service all round.PositiveResponsiveness, Quality, Professionalism

George · 25 August 2021

★★★★★ 5/5

Google

Couldn’t ask for more for our student housing, they responded quickly to emails and everything that broke was fixed quickly, and they were very fair with fixing stuff that broke through wear and tear, we didn’t have to pay for any of that. Highly recommend.

Felix · 3 August 2024

★★★★★ 1/5

Google

Would give 0 if possible, customer service awful, would not recommend to students

Benjamin · 20 September 2025

★★★★★ 5/5

Google

Great service and property showings were excellent. Paperwork was straightforward and quickly completed. Responses have also been fairly quick and informative. Would definitely recommend Pat Robson and Co. to friends and any other students that are looking for student houses.

Aki · 19 November 2018

★★★★★ 5/5

Google

Thank you so much Abbie for making renting so simple and easy. Much appreciated!

Camii · 29 July 2023

★★★★★ 1/5

Google

Extremely rude and unpleasant staff. I rang to book a viewing for a flat described as a professional let to be told it’s actually a student flat and only students can live there? Maybe the descriptions of your properties should match the actual properties listed. The woman on the phone was so rude and couldn’t explain why they wouldn’t let a “student flat” to professionals despite it being listed as a professional flat which was “student friendly”. I would have loved to have signed a flat with pat robson however we weren’t even given the chance! Will be avoiding you in the future.NegativeProfessionalism

Toby · 22 June 2021

★★★★★ 1/5

Google

My experience with Pat Robson has been largely very unpleasant - the property itself has a number of faults that were never made clear at the time of taking out the lease. Staff are ignorant and stand-offish to the point where it's not even particularly aggravating or upsetting, it's more just really weird? I've observed a particularly passive aggressive tone in the majority of communication I've received from them and I'm not the only person to point this out among those I've spoken to. I wouldn't recommend this letting agent to anyone, particularly students - I get the distinct impression that they are just trying to take advantage of that demographic and are happy to let you live with any problems so long as the place is 'habitable' in their words. I know student housing and the people that run these kind of places aren't the most pleasant at the best of times but it's been mostly just embarrassing and strange to deal with them. Edit: I notice that there's same generic response to every negative review - I've been down that route before with Pat Robson and was only met with dismissal and further passive-aggression from staff - maybe others have had different experiences but I would say to fellow students don't extend your lease.NegativeResponsiveness, Quality, Professionalism

Proudly · 22 June 2021

★★★★★ 1/5

Google

Do not rent or buy from Pat Robson! From the start they give you little information before you move in and it is extremely hard to get in contact with them. Furthermore once me and my friends moved in to the property it had not been cleaned and was in a disgusting state, with stained carpets, black mould in the bathroom and a wide array of broken furniture. Our property manager Jacki Stanners assured us this would all be accounted for in the inventory, however when we moved out we learnt this was not the case. Once we began living there we then experienced many problems, the worst being that the company had conveniently forgotten to tell us that the gutters were broken which caused a large patch of damp in our living room that began to grow mould. This was when I encountered how incompetent Pat Robson and our property manager were, as I had to repeatedly chase them up over fixing the problem, which they only addressed 2 months (and a few breathing problems) later. However the worst thing about this company is how they treat you at checkout. Despite the appalling condition we inherited the house in, Pat Robson saddled us with a £400 cleaning fee (I don’t believe they ever did clean the house). They also tried to charge us for a fire blanket that they never provided us, which is a severe breach of fire safety in houses of multiple occupancy. I attempted to contact Jacki numerous times in order to dispute this however she ignored me until I sent her numerous angry emails. Her response was quite frankly rude and didn’t address any of the claims I had raised. I can’t believe they have a 4 star average review, as all of the people I know who have rented from them echo my sentiments. Overall I can say do not bring your custom to Pat Robson, they don’t care about you, they just want to rinse every last penny from your pocket.NegativeResponsiveness, Quality, Professionalism, Value

Nick · 22 June 2021

★★★★★ 5/5

Google

After researching local estate agents to sell my property I decided upon Pat Robson and I definitely made the right choice! I received such a fantastic experience from start to finish. Everyone I dealt with was great - from the photographer (who took the most amazing photos) to the sales team. Tom one of the sales progressors made the experience all the more painless - he was friendly, responsive and really went out of his way to hurry along the process. I could not recommend Pat Robson highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Carly · 22 June 2021

★★★★★ 5/5

Google

Abbie Percival at Pat Robson has been a god send! From making everything go as smooth as possible to even chasing up references etc whilst I’ve been stuck at work! I could not have had a much easier rental process (and I’ve rented 9 times in three years) would highly recommend Pat Robson and definitely try have Abbie deal with you as she is amazing

Scott · 30 April 2023

★★★★★ 5/5

Google

Pat Robson is absolutely fantastic! The entire team is incredibly supportive, ensuring swift responses to all phone calls and emails. As a newcomer to the UK, securing my first tenancy was made easy by their assistance throughout the process. Maintenance requests were promptly addressed, and I received my full deposit back without any issues. I wholeheartedly recommend their services, top-notch!

Purnima · 12 August 2023

★★★★★ 5/5

Google

We have worked with Pat Robson for many years at NSU, this year we have extended the partnership and it has been great to work with Hannah on putting a marketing package together and also work on additional project such as our exam care packages where Hannah helped us by supplying Pat Robson desk planners etc. I look forward to working with Hannah more in the future.

Northumbria · 11 February 2023

★★★★★ 1/5

Facebook

Avoid, Avoid, Avoid! I have rented in Newcastle for over 12 years and Pat Robson are by far the worst experience I’ve had, and that is tough competition! I’m usually resigned to the fact I will have around £50 of my deposit taken for cleaning no matter how clean the property is left. However, Pat Robson are taking over £200 and counting for ridiculous costs. Including: 1. A £90 bill for cleaning a 2 bed house, which was cleaned before I left including the fridge, oven and garden waste removed. 2. A £65 bill for carpet cleaning of the most thread bare, dated carpet, the only carpet in the house is a small area of the landing. 3. The most shocking however is a £50 bill for a contractor to empty the wheelie bin. I was informed I’d be charged this the day before bin collection day, where I had pulled the bin out to be collected the next morning. There are more petty costs including a speculative replacement of a lamp shade and a door mat which I purchased myself! I should have learned from my last experience of Pat Robson in 2016 where they charged me for cleaning of some dust in a draw. Bearing in mind my rent was payed in full and on time I calculate I’ve payed over £23000 in rent in 2.5 years. During my time, PR attempted to increase my rent by a total of 7-8% over 2.5 years and argued it was in line with national and regional house prices which is simply a lie, even trying a large increase in the middle of the first lockdown. The last few months I had broken blinds waiting to be replaced, the boiler leaked consistently over nearly three years, totally destroying the kitchen bench, cracked tiles due to poor fitting, loose skirting boards and fire blankets / extinguisher out of date. Like most renters, I expected most of this service as renting in Newcastle has a systemic Wild West culture however PR are particularly bad. After spending a year in clinical & research work into COVID and finding a new place to live I was reliant on getting a sensible amount of my deposit back after I left. My next email will be a strongly worded letter to my colleagues at Newcastle University staff and student wellbeing office and Newcastle Upon Tyne NHS trusts staff wellbeing offices, as they are both very interested in which estate agents to warn prospective staff and students to avoid.

Connor · 10 May 2021

★★★★★ 1/5

Google

This is by far the worst letting agency I have ever come across. I am currently living in a property managed by them. Their response time to issues is shocking. For the first two months of out tenancy we did not have an oven door. Our running water has been shut off for 6 days. To name a few issues that they have caused. I would not wish this letting agency on my worst enemy, unbelievably bad and I will never be using their services again.

Murray · 10 May 2021

★★★★★ 5/5

Facebook

Danielle was extremely helpful within the process of finding and securing our new flat. She was always prompt when it came to answering any queries we had. I would definitely recommend Pat Robson because of this.

Lucy · 19 March 2020

★★★★★ 5/5

The Trusted Agent

Everything I wanted

They were very professional and organised, sorted everything a lot quicker and smoother than other letting agencys I've dealt with. Beth or one of her colleagues was always on the other end of the phone to answer my questions and give me updates. They made my move so much easier and I'm now happy in my new house thanks to them. I can't thank Beth and Pat Robson enough!

Stuart · 16 September 2019

★★★★★ 2/5

Google

The same as every other lettings agency, charges almost £100 for cleaning after the property is already cleaned to a higher standard than when provided. Was left without hot water and heating for a number of days due to boiler breaking and delays in this being fixed. In addition, girl who answered the phone always sounded miserable and had 0 customer service skills. Wouldn’t recommend.

Laura · 22 March 2023

★★★★★ 5/5

Google

I recently sold my property with Pat Robson, and I was impressed with the service that I received. All in all it was professional, (and properly professional, which in this day and age is actually saying something!) which is basically the bottom line. If you want the job done well, and thoroughly, then you can have faith in employing these guy to do it. Certainly that was my experinece. Thank you to the team.

William · 13 March 2022

★★★★★ 1/5

Google

Far too few contractors to sort issues at their properties - means far too much time is taken to resolve problems. No communication with landlords leaves tenants at their mercy with repairs. Our property was found dirty and untidy with appliances and furniture not fit for use, yet we’re expected to leave the house cleaned to a high standard or face losing deposit. They’re great at luring you in but often fail to produce once they’ve got you.NegativeQuality

Jay · 22 June 2021