Pat Robson Newcastle Upon Tyne reviews

★★★★★ 5/5

Google

Very professional, very helpful. Would recommend

Daniel · 6 April 2026

★★★★★ 5/5

Google

Super helpful in our house purchase. Danielle was great whenever we needed something, thank you!

Simon · 14 August 2025

★★★★★ 5/5

Google

Quick response time to any queries or issues. Abbie was great at answering any questions and keeping me updated throughout.

Aaron · 20 February 2024

★★★★★ 1/5

Google

Awful!!! I lived in one of their properties for 4 years, when I started the process of buying a house I refused to renew my 6 monthly rent contract. I informed the manager that in line with my contract, I would like to pay on monthly basis. The manager asked that I still sign the 6 monthly contract and should I vacate the flat before the 6 months elapses, they will rent out the flat but if they are unable to get someone to rent the flat, I will still be liable for the rent. WHAT NONESENSE!!. As I type this, I am still contesting my deposit with them. My deposit was £500 and they are trying to get 90% of that amount. Please look for another letting agents. PAT ROBSON & CO are no good

Immanuel · 31 March 2023

★★★★★ 5/5

Google

Victoria was super helpful with sorting the admin side of our let! we had a few issues with a 3rd party service but she went above and beyond to sort this out. Very pleasant, polite and professional.

Helen · 14 September 2022

★★★★★ 5/5

Google

I contacted Pat Robson & Co. in pursuit of guidance RE: letting out my property. I spoke with Charlotte, who was a fountain of knowledge on all things rental - and a real beacon of light in a subject matter that I found myself completely in the dark in. Should you find yourself in need of assistance, I would beckon you to contact Charlotte who was a reay of sunshine in my search for further knowledge. 10/10 would recommend and use again.

Emily · 1 March 2023

★★★★★ 5/5

Google

Fantastic service from the property management team. Especially Kevin and Brian. The sales and lettings team also offer great experience especially Rebecca who was a great help.

Benjamin · 8 July 2023

★★★★★ 1/5

Google

I have had the worst experience renting a property from these guys. First, one of their agents lied to me about the noise level in the apartment, as well as the insulations. I think I should have been smarter so I will also consider taking their word a failure on my part. Next, they ask you to check all the equipments before a certain date after start of tenancy so that it can be reported or else they'll charge you for it. When I emailed them asking about the storage heaters, I was given a terse response "I wonder why you want to switch on the heater in this weather". It was June, yes, but I was just trying to make sure everything works. Next, when the toilet drainage system broke and my toilet + bath tub + wash basin was full of sewage, they didn't even help me promptly with alternative accomodation . Yes, I got a hotel but after making several calls and had to check out everyday in the morning with no place to go while the repair work continued. I requested them to continue with the booking for the days that it took for the repair work but they didn't. I was asked to go back to my apartment which was stinking due to sewage in the toilet. It was horrible to even breath that air but I had to do this, and most of them were not considerate enough to even speak nicely to us. Such a bad experience with people who are so rude. I keep cautioning my friends to stay away from this letting agency.

Fadila · 12 January 2023

★★★★★ 5/5

Google

Pat Robson have been really helpful so far with the process of getting our first student property. From the first viewing we had with Kate, she was very helpful to contact the office when they were about to close to get the forms sent to us as soon as possible even though it was close of business on a Friday! They were very efficient with getting all forms and documents sent to us, and the communication with Caitlin in the office has been great and she’s been so patient with assisting the 7 of us when we have been confused and probably quite annoying! Hopefully the great service we have received so far will continue throughout our tenancy :)

Eliza · 12 January 2023

★★★★★ 5/5

Google

On behalf of LDA Group we would like to thank Pat Robson for being a wonderful company to work alongside, everyone is so professional and pleasant, we look forward to growing our relationship with this brilliant local business. Kind regards, Louise Potts, Social Value Manager, LDA Group

Lou · 22 December 2024

★★★★★ 5/5

Google

Danielle was a Pleasure to deal with throughout. Clear communication and proactively pushing the sale throughout

Andrew · 7 March 2024

★★★★★ 5/5

Google

Finding a property with Pat Robson & Co was a refreshingly straightforward experience. From start to finish, the process was simple and supported by Abbie, who was always on hand with a cheerful greeting and could answer my every question. In an age of (often unintuitive) technology, it was an unparalleled pleasure to deal with pleasant, knowledgeable people who knew what they were doing and did it well. Thanks for everything and I won’t hesitate to use you again.

Sarah · 30 January 2023

★★★★★ 5/5

Google

Enquired about a property today, spoke to Brian all the information was very outstanding, very helpful thank you Brian

Corey · 22 December 2023

★★★★★ 5/5

Google

I've dealt with Lauren at Pat Robson on a number of occasions and she has always been polite, professional and helpful. I wouldn't hesitate to contact her again.

Karla · 30 April 2023

★★★★★ 5/5

Google

Abbie Percival was extremely helpful throughout the whole signing and arranging process, quick to return emails and just overall pleasant!

Natalie · 22 November 2023

★★★★★ 5/5

Google

Can’t fault them! A friendly and speedy service. Carla got us sorted faster than we ever expected and communicating with Abbie was just as easy. Can’t wait to move in…

Jake · 11 February 2023

★★★★★ 3/5

Google

Great for setting up tenancy’s and response times in emails. Generally the better of the estate agents. For maintenance issues it’s a little slower response times. You have to file it on their online system but they can’t come an inspect it first if that makes sense. I understand resources are limited but if your showers leaking through the roof probably want it fixed sooner than later. Great apart from that. Thanks for replying I’m not sure how to reply to an individual message. I do understand that that may be the case, and particularly the landlords of student houses, they can be exceedingly difficult to get a hold of. I’ve had dealings with good and bad student house landlords and would say that in this case we might be unlucky. I think that the relationship between your agency and landlord Should allow for some more serious repairs or possibly an in-person review. You do try to be the best agency in Newcastle and myself and a lot of other individuals can see that so for that I’d still choose you over other agencies.

Ben · 13 November 2022

★★★★★ 5/5

Google

Abbie was a great help to us and really ensured our entire renting process went smoothly. I would 100% recommend!

Aaron · 23 October 2023

★★★★★ 5/5

Google

Reece was an absolute gentleman. Great service and quick to help with any issues I had.

Euan · 21 January 2024

★★★★★ 5/5

Google

Checking out experience was super quick, dealt with Georgina who was really friendly and helpful, got deposit back within a week

Annie · 23 September 2023

★★★★★ 5/5

Google

Brian was absolutely brilliant answering my enquiries and didn’t hesitate to go the extra mile. Thanks Brian.

Andrew · 22 December 2023

★★★★★ 5/5

Google

Great customer service from Abbie and the team. The goodlord application process was the easiest process I have ever dealt with. Thank you again. Highly recommend.

Dianne · 30 April 2023

★★★★★ 1/5

Google

Shocking, unprofessional and scamming agency. I am now not only frustrated at the sheer lack of urgency and tardiness from this company, I am also shocked and appalled by the complete lack of professionalism that they feel comfortable expressing to their clientele. It is clearly written within the constitution of their business that they are required to scam students out of as much of their money as they possibly can; and to obtain that money they refrain from communicating in a professional and prompt manner. We have come across hundreds of reviews of this company online that show that they play this tactic every time and people have waited months for a return on their deposit after they have deducted an obscene amount of money from their deposit for cleaning when all these properties were given to them in a quite frankly disgusting and unsanitary state. We have requested pictures of what would warrant a £420 reduction but received no reply. It is not only appalling that they are behaving this way, but also insulting in a cost-of-living crisis that they are prepared to scam people out of their money. Avoid at all costs If I could give no stars I would

Aine · 14 September 2022

★★★★★ 1/5

Google

Endless problems and awful customer service to students! Rented a student house with them and has to be the worse house in Jesmond. The house was mouldy to the point of airing out for 4 days did not work and when told about the huge amount of mould in the bedroom they did not care. Took them over two months to replace a fully broken bed base, unable to sleep on and told it was fine. The house is falling to pieces, hasn’t seen any maintenance in years. Kitchen roof windows broken and leaking, did not fix just sealed them up creating a greenhouse in the kitchen. Multiple times heating and electricity broken due to lack of maintenance and was told by a numerous number of electricians that it was due to cheap quick jobs. The house is not fit for anyone to live in and it is such a shame they can get away with it because we are students.

Hanna · 14 September 2022